Enterprise Call Center

Handle inbound customer interactions, assist with questions and service requests, and maintain professionalism. | High school diploma or GED, strong communication skills, ability to follow detailed processes, and comfort with computer-based support environments. | Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement. Job Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications • High school diploma or GED • Must be at least 18 years of age • Preferred: • Prior call center or customer service experience • Bilingual (Spanish/English) preferred but not required • Familiarity with phone-based or computer-based support environments • * Authorized to work in the United States • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) • Ability to follow detailed processes and meet performance expectations • Strong communication and active listening skills • Comfortable navigating computer applications and web-based tools • Ability to work independently and remain accountable to schedules Additional Information • Flexible scheduling options after certification • Paid training following successful client certification • W2 employment structure with payroll, protections, and stability • Paid time off and optional supplemental insurance (Aflac) • Household telehealth access through MDLive • Access to performance-based incentives • Career advancement pathways into support, QA, and leadership roles • All applicant information is kept confidential under EEO guidelines Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/

Handle inbound customer calls to resolve issues and provide professional service using company tools and protocols. | High school diploma, US work authorization, strong communication skills, basic computer and typing ability, and ability to follow instructions. | Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service. Job Description We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction. This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin. Responsibilities: • Answer inbound calls and assist customers with questions, concerns, or product/service issues • Use provided tools to document and resolve customer needs accurately • Follow established protocols for communication and case handling • Participate in required certification courses to qualify for client assignments • Deliver service in a professional and brand-aligned manner • Maintain performance targets in quality, communication, and efficiency Qualifications • High school diploma or GED required • Must be at least 18 years of age • Authorized to work in the United States • U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI) • Strong communication and active listening skills • Basic computer knowledge and typing ability • Ability to follow detailed instructions and meet performance standards • Prior customer service or call center experience is a plus • Spanish language skills are a bonus Additional Information • Remote position – no commute • Paid training (after client certification) • Flexible schedule options • Paid time off • Career advancement opportunities • Access to telehealth benefits • All information kept confidential under EEO guidelines