Ensora Health

Designing and implementing features across web and backend systems, ensuring code quality, scalability, and performance. | Requires experience in PHP, object-oriented programming, Linux, SQL, and familiarity with Agile, security, and cloud platforms. | Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description We are looking for a Software Engineer who thrives on ownership and innovation. In this role, you will design and implement features across web and backend systems, ensuring code quality, scalability, and performance. You’ll apply critical thinking to solve complex problems, collaborate with cross-functional teams, and mentor others while driving improvements in development practices. This is an opportunity to make a meaningful impact by building solutions that power the future of mental and behavioral health technology. What You’ll Do Own the design and implementation of features across web and backend systems. Develop functions aligned with service architecture that are testable, maintainable, and scalable. Debug complex issues and optimize performance for efficiency and reliability. Participate in code and design reviews, providing constructive feedback. Troubleshoot and resolve production issues using systematic approaches. Size tasks appropriately, clarify expectations, and communicate progress clearly. Escalate blockers promptly and document solutions while maintaining coding standards. Propose improvements for development practices and processes. Support API integrations and cloud system connectivity. Consider security implications and address risks proactively. Tune monitoring based on operational data to improve stability and performance. Contribute to innovation by proposing creative solutions and enhancements. Collaborate effectively with cross-functional partners and share domain knowledge. What You Bring Bachelor’s degree in Computer Science or related field (or equivalent experience). Minimum 3+ years of software engineering experience. Strong coding and debugging skills with proficiency in PHP and object-oriented programming. Experience working independently with PHP outside of frameworks. Comfortable with Linux command line and SQL databases. Knowledge of JavaScript, HTML, and CSS3. Familiarity with Agile methodology. Understanding of security best practices and observability principles. Ability to manage the full lifecycle of features independently. Excellent communication skills and collaborative mindset. Nice-to-Have: Experience with containerization (Docker/Kubernetes) and cloud platforms (AWS/Azure). Familiarity with RESTful APIs and microservices architecture. Knowledge of CI/CD tools and pipelines (e.g., Jenkins, GitHub Actions, Azure DevOps). Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.

Manage and optimize customer reference programs, review platforms, and credibility assets to enhance brand reputation and trust. | Experience in reputation management, customer marketing, or brand marketing, with strong communication skills and cross-functional collaboration experience. | Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description The References & Reputation Manager plays a key role in strengthening Ensora Health’s brand presence and credibility in the market. This role leads key reputation‑building programs—including customer references, online reviews, and credibility assets across our digital ecosystem. Partnering closely with corporate marketing and cross‑functional teams, this individual ensures Ensora Health’s story is told accurately, consistently, and compellingly, driving greater trust and influence across the healthcare community. What You’ll Do Own and manage Ensora Health’s customer reference program, including proactive outreach to high‑CSAT and high‑NPS customers to develop written case studies, video testimonials, and testimonial quotes. Conduct outreach and coordinate joint speaking engagements with customers for priority industry events throughout the year. Collaborate with writers, designers, video producers, web teams, and broader marketing stakeholders to produce high‑quality, on‑brand customer reference content. Partner with corporate marketing to deliver polished, externally ready assets that elevate brand credibility and support demand‑generation initiatives. Manage and optimize Ensora Health’s profiles on key review platforms (e.g., G2, Capterra, Trustpilot), ensuring accuracy, consistency, and compliance with brand standards. Increase positive review volume by engaging satisfied customers, executing review outreach campaigns, and administering compliant incentive programs. Track and analyze performance metrics across review platforms and reference programs; identify opportunities to enhance overall market perception. Maintain and update website credibility elements—such as partner logos, certifications, accreditations, associations, and awards—to ensure accuracy and brand alignment. What You Bring Bachelor’s degree preferred. 3–5 years of experience in reputation management, customer marketing, brand marketing, or a related field. Demonstrated experience managing review platforms and engaging with customers to drive advocacy and participation. Strong cross‑functional collaboration abilities with experience managing multiple workflows and stakeholders independently. Excellent written and verbal communication skills with keen attention to detail and brand consistency. Healthcare industry experience strongly preferred. Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.

Build and maintain strong customer partnerships, drive adoption and retention strategies, and mentor team members. | Bachelor's degree or equivalent, 5+ years in customer success or related role, strong communication skills, and familiarity with CRM systems. | Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description As a Customer Success Manager, you will serve as a trusted advisor to high-value customers, shaping success strategies that drive adoption, maximize value realization, and ensure long-term retention. You’ll mentor team members, contribute to process improvements, and identify growth opportunities through proactive engagement. This role is ideal for someone passionate about building strong relationships and delivering exceptional customer experiences. What You’ll Do Build strong partnerships with customers by understanding their goals and challenges, offering tailored solutions that align with their needs. Collaborate with cross-functional teams to deliver seamless customer experiences. Provide timely support and resolve inquiries to ensure customer satisfaction. Design and implement strategies that promote adoption and renewal. Stay ahead of industry trends and advancements to bring innovative ideas to customers. Ensure compliance with company policies and standards. Support team targets, including renewals and retention metrics. Mentor junior colleagues and review customer strategies to strengthen team capabilities. What You Bring Bachelor’s degree in a relevant field or equivalent experience. 5+ years of experience in customer success or a related role. Strong knowledge of CRM systems and customer engagement best practices. Proven ability to troubleshoot and resolve customer issues effectively. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Adaptability to learn and apply new technologies quickly. Willingness to travel as needed. Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.

Lead design efforts for complex, cross-functional initiatives, translating insights into accessible and elegant solutions, and mentoring team members. | 6+ years of professional experience in product, UX, or interaction design, with expertise in usability testing, accessibility, and collaboration. | Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description As a Senior Product Designer, you will lead design efforts for complex, cross-functional initiatives that shape the user experience across our platform. You will translate customer insights into scalable, accessible, and elegant design solutions that meet both business and user needs. This role is ideal for a designer who thrives on solving complex problems, collaborating across disciplines, and mentoring others to deliver high-impact experiences. You will influence design direction, champion accessibility, and help evolve our enterprise design system to ensure a consistent and inclusive experience across all products. What You’ll Do Lead design strategy and execution for high-impact, cross-functional product initiatives. Conduct advanced user research and usability testing to validate and refine design concepts. Review, critique, and approve design deliverables to ensure visual and functional consistency. Partner closely with product managers, engineers, and business stakeholders to align design outcomes with strategic objectives. Identify gaps and opportunities in the customer experience and propose innovative design solutions. Champion accessibility and inclusive design practices in every stage of the product lifecycle. What You Bring Bachelor’s degree or equivalent experience in Design, HCI, or a related field. 6 or more years of professional experience in product, UX, or interaction design. Proven success leading complex design projects from concept through delivery. Demonstrated experience mentoring designers and guiding design reviews. Expertise in usability testing, accessibility, and inclusive design principles. Strong collaboration skills and the ability to build alignment with cross-functional teams. Proficiency in modern design and prototyping tools (Figma, Sketch, etc.). A portfolio that showcases thoughtful problem-solving, design systems knowledge, and a strong understanding of user-centered design. Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.