Energy Solutions - USA

Respond to solar program inquiries via phone and email, resolve customer service issues, maintain knowledge base, track KPIs, and support project activities. | Bachelor's degree, 2+ years professional experience, Salesforce proficiency, strong communication and organizational skills, and ability to handle moderately complex technical topics. | Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. Energy Solutions is currently seeking Solar Programs, Project Manager I to join our Distributed Energy Resources (DERs) team. In this role you will answer inbound calls and e-mails from customers seeking solar program information, rules, procedures and/or resolution to customer service issues. Successful candidates will demonstrate excellent customer service by actively listening with genuine empathy and compassion, determining questions/concerns, investigating root cause, selecting and explaining best solution, escalating when necessary, and tracking to ensure timely resolution. Solar energy is critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role in helping our team make this future a reality. This unique market opportunity, paired with Energy Solutions mission driven approach, creates a perfect environment for individuals who want to have an active voice in shaping the energy future. Daily responsibilities include but are not limited to: Maintain up to date knowledge of program guidelines and procedures Respond to program inquiries via telephone and email in a timely, professional, helpful, and courteous manner Use general knowledge, program guidebook, data stored in knowledge-base, and other sources of information to answer client questions and/or resolve issues Forward client inquiries to appropriate parties when not able to resolve, and maintain ownership by tracking and following up to ensure resolution Collaborate with team, management, and clients regarding other project support activities (e.g., gathering needed information) Respond to inquiries and execute tasks within required service level agreement (SLA) Develop, build upon, and maintain Knowledge Center in Salesforce Track Key Performance Indicators (KPI) and develop market analysis tracking Application support and processing Ad hoc projects as needed Minimum Qualifications: A bachelor’s degree A minimum of 2 years of professional work experience Ability to listen, comprehend, communicate, and resolve moderately complex technical topics Have a pleasant and clear phone demeanor and professional tone, superior organizational skills, and the ability to quickly adapt to unexpected changes Ability to function as a team player and multi-task between various projects to help meet and exceed program goals Effectively build and maintain strong relationships across the organization to influence and achieve objectives Competency with technical and scientific research and analysis Excellent verbal and written communication skills Excellent time management and multi-tasking skills Excellent personal accountability and quality control practices Experience with Salesforce required Proficient in Microsoft Office Suite Compensation is commensurate with experience within the pay band of: $69,000 - $79,000/Annually Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP). AI Use At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one’s own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine. Equal Opportunity Employer Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations. Office Locations and a Remote Workforce Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming. Background Check Information Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer. Reasonable Accommodations Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com. Privacy Notice for Job Applicants

Manage and monitor energy efficiency projects including user acceptance testing, technical support for web applications, BI dashboard creation, resource planning, and stakeholder communication. | Bachelor's degree (preferably energy-related), 2+ years experience, BI tool proficiency, project management skills, technical and quantitative analysis ability, strong communication, and organizational skills. | Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. We are looking to fill an Energy Efficiency Technical Project Manager position as part of our Energy Efficiency Programs Department. As a member of the Energy Solutions team, you will have a broad impact on energy efficiency markets and greenhouse gas reductions through our work for major North American utilities, program administrators and other national leaders in energy efficiency. This unique market opportunity, paired with Energy Solution's mission driven approach, creates a perfect environment for an individual who wants to have an active voice in shaping the nation's energy future. Daily responsibilities may include but are not limited to: • Overseeing user acceptance testing for web application users • Working with internal clients to debug, reproduce, document, and fix support problems for production web application systems • Creating visualizations and dashboards using BI tools (e.g. Tableau) • Planning and monitoring of resources to complete projects on time and on budget • Technology research and literature searches • Assisting with program design and implementation • Facilitating and monitoring the progress of projects and communicating progress to internal stakeholders • Organizing and facilitating in-person meetings and conference calls with internal stakeholders • Coordinating implementation activities between internal technical teams and consulting stakeholders Minimum Qualifications: • Bachelor's degree in an energy-related discipline with environmental, electrical, information systems management or mechanical engineering preferred; or quantitative background • A minimum of two years of work experience and/or graduate school • Experience with BI tools such as Tableau, PowerBI or equivalent a plus • Experience with ticketing systems such as Jira or equivalent a plus • Exceptional attention to detail • Flexibility and adaptability in regard to project focus • Demonstrated ability to conduct detailed technical and quantitative analysis, knowledge of data science and/or experience with information systems management • Demonstrated commitment to and consistency in quality control practices • Strong organizational and project management skills • Strong technical writing and verbal communication skills • Experience using Microsoft Office • Ability to work and thrive independently and juggle multiple competing priorities • Proactive and collaborative problem-solving approach • Excellent personal accountability Compensation to commensurate with experience with the pay band of $78k - $90k/Annually Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP). AI Use At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one's own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine. Equal Opportunity Employer Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations. Office Locations and a Remote Workforce Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming. Background Check Information Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer. Reasonable Accommodations Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com. Privacy Notice for Job Applicants

Manage consumer protection program compliance, supervise staff, investigate violations, maintain client relationships, and lead cross-department collaboration. | Bachelor's degree with 8+ years in consumer protection or related fields, supervisory experience, strong communication and analytical skills, and ability to work collaboratively in a fast-paced environment. | Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. We are currently seeking a Solar Programs, Senior Manager - Consumer Protection to join our Distributed Energy Resources (DERs) Department. As a member of the DERs Department, you will assist with driving customer participation in programs that incentivize the adoption of distributed and community solar. Solar energy is critical in driving our nation's progress toward a decarbonized grid, and you will play a material role in helping our team make this future a reality. This position will report to the Director of the Consumer Protection team and will support our work as the Program Administrator for Illinois Shines. Illinois Shines is the statewide incentive program aimed at assisting people across Illinois to more affordably transition to solar power. To meet Illinois' goal of having 100% of its energy come from renewable energy sources by 2050, it is imperative that consumers' rights are protected when working with companies registered with the Program. Come help our dedicated team with this important role in the clean energy transition! Daily responsibilities include but are not limited to: • Investigating allegations of Program violations escalated by team • Making recommendations for informal mediation, potential pre-disciplinary and disciplinary action for apparent and/or confirmed Program violations based upon Program requirements • Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures • Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations • Supervising staff on the Consumer Protection team and assisting with their successful completion of assigned tasks and their overall career development • Maintaining and developing client relationships, serving as a trusted partner for our current and new clients • Organizing and leading in-person meetings, conference calls, and collaboration sessions with client as well as program participants and customers • Managing overall direction, execution, quality control and completion of project deliverables • Attend and contribute to monthly Consumer Protections Working Group meetings with regional consumer advocacy groups. • Developing an effective process to communicate project progress across a large team, management, and clients • Coordinating with Team Lead on oversight of a team of project managers and associates • Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items • Tracking key performance metrics and goals • Review of team's market research and data analysis deliverables • Participating in and leading cross-department meetings and discussion, prioritize and delegate follow-up items, track and report progress • Effectively prioritizing and managing additional ad-hoc requests and responsibilities Minimum qualifications: • A bachelor's degree and a minimum of 8 years of relevant work experience in consumer protection, legal, investigations, compliance and/or complex project management OR a Juris Doctorate and a minimum of 5 years of relevant work experience in consumer protection, legal, investigations, compliance and/or complex project management • A minimum of 2 years of work experience in a staff supervisory role • Strong written and verbal communication skills • Exceptional attention to detail and ability to manage demanding caseload • Ability to interact professionally with clients and to serve as the primary point of client contact • Demonstrated outstanding analytical and problem-solving skills, including risk management and mitigation • Demonstrated ability to conduct collaborative facilitated sessions • Ability to work in a team-oriented collegial and collaborative, but fast-paced and dynamic environment at a growing company • Extensive experience using Microsoft Office (Office365, SharePoint, OneNote) • A cover letter will be required explaining your interest in the role, experience with analytical/investigatory writing; and experience supervising employees (the use of AI is prohibited in the drafting) Desired qualifications: • Experience with consumer protection and/or compliance • Knowledge of solar policies, terminology, and programs • Experience with Salesforce Compensation to commensurate with experience with the pay band of $105,000 - $137,000/Annually Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP). AI Use At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one's own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine. Equal Opportunity Employer Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations. Office Locations and a Remote Workforce Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming. Background Check Information Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer. Reasonable Accommodations Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com. Privacy Notice for Job Applicants

Lead and manage a multi-year statewide market transformation program focused on residential decarbonization, including program vision, execution, stakeholder communication, and budget management. | Bachelor’s degree in energy or related field, 8+ years work experience with 5+ years project management, strong communication and facilitation skills, and familiarity with California decarbonization policies. | Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. We are currently seeking a full-time Senior Project Manager specializing in building electrification to join our Energy Efficiency Department. This role will be primarily focused on supporting innovative strategies, policy, and strategy for the Technology and Equipment for Clean Heating (TECH) initiative, a multi-year, statewide market transformation program focused on residential decarbonization in California. Candidates should have expertise in policy, codes and standards, implementation and market transformation as related to decarbonization efforts in California or other states. Candidates should also have familiarity with key policies and decision makers influencing the decarbonization landscape, as well as the high-level strategies to achieving California’s decarbonization goals. This unique market opportunity, paired with Energy Solutions mission-driven approach, creates a perfect environment for an individual who wants to have an active voice in shaping the nation’s energy future. Energy Solutions operates as a predominantly remote workforce with offices. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. Responsibilities: Helping craft overall program vision, direction, execution, and completion of program deliverables Facilitating the progress of a new program launch and managing project portfolios focused on market transformation Communicating program and market progress to management, clients, and external stakeholders Interacting with customers, clients, and external collaborators Guiding a team of contributors that will be conducting market research and data analysis Managing project budgets and tasks with minimal oversight Tracking of industry trends and other market changes that impact energy efficiency and decarbonization Organizing and facilitating in-person meetings, conference calls, and facilitated collaboration sessions Conducting program stakeholder meetings, capture escalations, and proactively resolve potential issues Minimum Qualifications: A bachelor’s degree in an energy, engineering, or environmental related discipline Minimum of 8 years of work experience (graduate school years applicable) A minimum of 5 years project management experience Demonstrated ability to conduct large, collaborative, facilitated sessions Strong technical writing, data analysis, verbal communication and presentation skills Ability to manage tactical and strategic tasks Strong client communication and client relationship management skills. Extensive experience using Microsoft Office (Office365, SharePoint, OneNote) Ability to work, drive, and thrive juggling many activities and communications Willingness to conduct occasional business travel Preferred Qualifications: Prior experience working with the California Public Utilities Commission and/or California utilities Familiarity with SB 1477 (Low-emissions buildings and sources of heat energy) and related California policy Experience with residential energy efficiency programs or specifically with decarbonization programs Large program management expertise, including management of programs that involve multiple subcontractors and external stakeholders Experience with utility Workforce Education and Training Programs and contractor training Experience with preparing and/or submitting comments for regulatory proceedings Experience coordinating between different parts of organizations including energy efficiency programs, low-income programs, demand response programs, and market transformation programs A track record of decarbonization thought leadership and execution Compensation to commensurate with experience with the pay band of $92,000 to $125,000/Annually Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP). AI Use At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one’s own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine. Equal Opportunity Employer Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations. Office Locations and a Remote Workforce Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming. Background Check Information Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer. Reasonable Accommodations Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com. Privacy Notice for Job Applicants

Lead product development and management for energy-related products, collaborate with teams to refine offerings, and drive market-aligned innovation. | Bachelor’s degree, 8+ years professional experience with 4+ years in product management, market research skills, project management, and experience with Microsoft Office and SharePoint. | Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. Energy Solutions is currently seeking a full-time Senior Product Manager. As a Senior Product Manager at Energy Solutions, you will serve as a product development and management expert for one or more practice areas including Distributed Energy Resources, Energy Efficiency, Decarbonization, Energy Codes & Standards. You will lead the product development of new products and service offerings, in close collaboration with the practice area leadership team. In addition, you will drive the update and refinement of existing products to continue offering competitive and profitable existing products to the market. Responsibilities include but are not limited to: Provide product management leadership for departments including evaluating, developing, scaling, and managing products and services for utility clients Lead product development efforts for new products using a stage-gate development process and producing the key product deliverables for each stage Coach and support Product Managers in daily tasks and collaborate with product team to iterate on product process, including standardization and communication tactics Work with the marketing team to generate and update product collateral as needed Create high-level business requirements for all the features and functionality of the product in close collaboration with the practice area leadership team Serve as a partner to Information Systems Department to provide clear business requirements and support technical discovery needs to inform software development and system requirements for new services Modify and update products and services based on feedback from client management teams, business development leads, business strategy team to ensure alignment with growth management plan. Collaborate to develop or update processes, artifacts, and stakeholder engagement strategies in alignment with the deployment of Energy Solution’s Productized Services Framework Research and understand market drivers, trends, and capabilities necessary to produce a product that solves market needs, ensures sustained differentiation, and formulates clear value propositions to clients. Conduct Voice of Customer efforts to understand overall market state(s), individual client needs, and inform further product development priorities Support business development efforts to secure Minimum Viable Product (MVP)-deployment for new and existing product and services Prioritize product development needs, own the product roadmaps and coordinate with stakeholders to drive innovation Collaborate with implementation teams to socialize, launch, and test new services to existing and new clients Minimum Qualifications: Bachelor’s degree in a business-related, STEM, or environmental discipline A minimum of 8 years of professional experience with at least 4 of those years in a Product Management role Proven professional experience designing and managing products or services Demonstrated ability to conduct market research, competitive analysis, and voice of customer outreach Ability to analyze markets and apply findings to development decisions Direct project management experience including partnership management and program design development Experience leading and managing cross-team projects and goals Experience with SharePoint and Microsoft Office Suite, and project management software Ability to work independently with minimal supervision on core product management activities Willingness to work as part of multiple teams and balance parallel workstreams Preferred Qualifications: Experience in energy or utility field, specifically in the Demand Side management space working on midstream/upstream incentive programs or related fields Familiarity with Productized Services development and management within a professional services company Salary is commensurate with experience within the pay bands of $110,000 - $140,000/Annually Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP). AI Use At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one’s own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine. Equal Opportunity Employer Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations. Office Locations and a Remote Workforce Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming. Background Check Information Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer. Reasonable Accommodations Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com. Privacy Notice for Job Applicants