Endeavors

Supporting disaster recovery efforts by maintaining resource databases, engaging with community partners, and assisting case managers. | Bachelor's in social sciences or related field, experience in outreach or disaster response preferred, valid driver's license, vehicle, and willingness to travel. | JOB PURPOSE The Resource Coordinator provides critical support to the Disaster Case Management (DCM) program by identifying, maintaining, and expanding community resources to assist disaster survivors. The role includes conducting outreach, serving as a liaison between Family Endeavors and community partners, and ensuring Case Managers have up-to-date resources to resolve clients' unmet needs. This position plays a leadership role in professional representation, building trust with partners, and ensuring alignment with FEMA, state, and organizational standards. Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position. ESSENTIAL JOB RESPONSIBILITIES Outreach & Community Engagement • Conduct proactive outreach to identify local resources, agencies, and service providers that can assist disaster survivors. • Build and maintain strong relationships with community partners, local officials, VOAD/COAD members, and faith-based organizations. • Participate in community meetings, events, and coalitions to represent the DCM program. KPI: Attend 100% of assigned VOAD/COAD and community meetings; add minimum 10 new resources monthly to the program database. Resource Development & Database Management • Maintain and update a comprehensive, accurate database of community resources. • Communicate daily with supervisor and Data Entry Specialist to ensure resource database integrity. • Track service gaps and identify potential new partnerships to address unmet needs. KPI: Achieve 100% accuracy in the resource database; resolve 90% of Case Manager resource requests within 5 business days. Client & Case Manager Support • Provide Case Managers with current resource information to support client IRPs (Individualized Recovery Plans). • Facilitate warm hand-offs between clients and resource providers to ensure service connection. • Educate clients, when appropriate, about available resources and the disaster recovery process. KPI: Document 95% of referrals with successful warm hand-offs; achieve 85%+ client satisfaction on follow-up surveys regarding referrals. Professionalism & Standards of Conduct • Uphold DCM standards of professionalism in all interactions, ensuring cultural sensitivity, respect, and integrity. • Strictly adhere to FEMA and organizational guidelines by not promising services or resources outside the program's scope or availability. • Ensure all activities align with ethical codes and confidentiality requirements. KPI: Maintain zero compliance violations related to misrepresentation of services; demonstrate 100% adherence to FEMA confidentiality standards. Reporting & Accountability • Submit timely reports on outreach activities, new resource development, and gaps identified. • Provide updates to supervisors and Case Management leadership to support program evaluation. KPI: Submit 100% of reports on time; maintain 98% accuracy rate on all submitted documentation. Other Duties • Perform other duties as assigned to support the success of the Disaster Case Management program. KPI: Complete 100% of additional assignments by established deadlines. ESSENTIAL QUALIFICATIONS EDUCATION: • Bachelor's degree in behavioral sciences, human services, or social services fields preferred. • High School Diploma or GED with 4+ years of related experience may be substituted. EXPERIENCE: • Experience in outreach, community engagement, or disaster response preferred. • Knowledge of community resources, FEMA/state disaster programs, and multi-disciplinary service coordination strongly preferred. • Bilingual (English/Spanish) preferred. ATTENDANCE: Must maintain regular and acceptable attendance as determined by the employer. LICENSES: Valid Driver's License with clear record. VEHICLE: Must have daily use of a vehicle without prior notice. OTHER: Must pass criminal background checks; must be available for travel, nights, weekends, and holidays as required. Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter. Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.

Support disaster-affected individuals through outreach, assessments, recovery planning, and resource linkage. | Requires experience in disaster response or social services, with a minimum of 2 years for degree holders, and relevant experience for others. | JOB PURPOSE: The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs, developing recovery plans, and connecting clients to appropriate resources and services. The Disaster Case Manager ensures clients' needs are met in a timely, efficient, and empathetic manner while maintaining accurate documentation and adhering to program requirements. ESSENTIAL JOB RESPONSIBILITIES: • Conduct outreach to disaster-affected clients. • Complete eligibility assessments and the intake process. • Conduct home and community visits to provide ongoing support. • Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs. • Monitor progress and assess the effectiveness of services through follow-up visits. • Assist clients in identifying and securing available benefits, community resources, and social services. • Act as a liaison among family services, health professionals, and other stakeholders to address client needs effectively. • Maintain accurate and detailed records of client background, case history, and progress towards recovery goals. • Utilize online software to document and track case information. • Prepare reports as requested by the Case Management Supervisor or Program Manager. • Meet regularly with the Case Management Supervisor to review caseload and receive guidance. • Provide ongoing program evaluations and suggest improvements to enhance service delivery. • Participate in workshops, seminars, and other educational activities to foster professional growth. • Provide status updates and reports on assigned cases as needed. • Perform additional duties as assigned to support the mission and goals of the program. • Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities." • ESSENTIAL QUALIFICATIONS: EDUCATION: • Preferred: Bachelor's degree in behavioral sciences, human services, or social services. • Required (in lieu of degree): High School diploma or GED with three (3) years of relevant experience. EXPERIENCE: • Bachelor's degree holders: Minimum of two (2) years of experience in child welfare, emergency disaster response, and/or recovery environments. Experience working in multi-disciplinary teams to develop case plans is strongly preferred. • High School diploma/GED holders: Relevant experience in child welfare, emergency disaster response, and/or recovery environments is required. • Additional Skills: Bilingual communication skills (English/Spanish) are preferred. ATTENDANCE: Must maintain regular and reliable attendance as determined by the employer's standards. LICENSES: Driver's License with clear record required. OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Including deployment within 24 hours to disaster locations for as long as 2-4 weeks. Must be available and willing to work nights, weekends and holidays as required to meet business needs Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter. Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.

Provide courteous visitor reception, monitor facility cameras, ensure visitor compliance with procedures, answer phones, and communicate with facility staff. | High school diploma or GED, customer service skills, ability to communicate effectively via phone and text, some computer literacy, and flexibility. | Job Details Job Location: Austin, TX Position Type: Part-Time Education Level: High School Diploma/GED Salary Range: Undisclosed Job Shift: Weekends as Needed Description About the Role: The Front Desk Monitor role is designed to provide a facility with professional, courteous, visitor reception. This role will focus on providing general facility monitoring (using camera systems), checking in of visitors, and providing customer service to visitors and residents. Qualifications Responsibilities: · Welcome visitors and residents in a professional and courteous manner · Ensure visitors comply with facility procedures upon their arrival/departure · Monitor cameras in facility and report to point of contact any safety or facility concerns · Answer phone as required by the facility · Communicate with facility staff as required by the facility · Follow any and ALL policies and procedures as dictated by facility · Other duties as assigned. · Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran, or client first to support our mission to “Empower people to build better lives for themselves, their families, and their communities.” Disclaimer: The lack of specific duty statements does not mean those tasks are excluded from the role if the work is similar, related, or a logical fit for the position. Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform the essential functions of this position. Education and Experience: High School Diploma or GED required Licenses: No licenses required Skills: Ability to communicate effectively via telephone and/or text messaging. Must have phone etiquette. Some computer literacy (must be able to monitor a camera system). Able to work as part of a team. Written communication as needed. Customer service is critical for this role. Flexibility will be needed in order to assist the facility as needed to ensure exception service. Location/Schedule: This position will be located at the front desk of our customers facility and is a part time role (29 hr./wk. or less). There may be full time opportunities for this role as well. The hours may change given the needs of the customer but leadership will work to ensure continuity and stability as much as possible. Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter. Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.