Enable Dental

Provide first-line technical support to internal users, troubleshoot hardware and software issues, and support remote device management. | Requires 1-2 years of help desk experience, familiarity with Windows, SaaS applications, and remote support tools, with preferred certifications like CompTIA A+. | Company Overview: Enable Dental provides on-site dental care, with a mission to offer compassionate, high-quality services to those who need it most. As a company that operates 100% mobile, we pride ourselves on maintaining a positive and collaborative work culture, where every team member contributes to the care we provide. We are seeking a Tier 1 Tech Support Specialist who will embody these values while offering excellent internal customer service to our decentralized workforce. Job Overview: The Tier 1 Tech Support Specialist will serve as the first point of contact for internal IT support, focusing on providing excellent service to Enable Dental's remote and mobile teams. This role requires a proactive and customer-focused approach to resolving technical issues, configuring hardware, and ensuring smooth operations for employees across the organization. Success in this position means effectively troubleshooting issues, supporting user needs, and contributing positively to Enable Dental’s collaborative work culture. Must live in Arkansas and be able to travel to Fayetteville area 10% of the time. Provide Tier 1 support for employees using dental software tools and related platforms. Respond to requests such as password resets, software installations, and basic troubleshooting for connectivity issues (VPN, mobile hotspots, etc.). Troubleshoot application errors and manage device support (Windows laptops, mobile devices) to ensure minimal disruption to user workflows. Set up new user accounts and ensure proper access to Enable Dental's essential SaaS applications and dental software. Travel locally within Northwest Arkansas to pick up stored laptops and other hardware to ship(approximately 10% local travel required). Configure and prepare laptops for shipment to new or remote employees, ensuring all required software is installed and systems are ready for use. Utilize Remote Monitoring and Management (RMM) tools like NinjaOne to monitor and support remote devices. Provide excellent internal customer service, ensuring a smooth and positive experience for employees when dealing with technical issues. Collaborate closely with other team members to promote a collaborative environment where communication and teamwork are key to resolving technical challenges. Maintain open, clear communication with end-users to ensure they feel supported and valued throughout the troubleshooting process. Be available for minimal on-call duties to address urgent technical issues outside of standard business hours. Qualifications: Education Requirements: Bachelor’s degree in information technology or related discipline (Preferred) Certifications: CompTIA A+ (Preferred) ITIL Foundation Certification (Preferred) Experience: 1-2 years of help desk or technical support experience Jira Service Management and Google WorkspaceRemote Monitoring and Management (RMM) tools such as NinjaOne or similar platforms Managing and cloud-based identity and access management services, such as Azure Active Directory Implementing and managing Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions. Supporting users in a decentralized or multi-location environment (Preferred) Skills: Familiarity with dental software like Carestack (preferred but not required) Basic understanding of Windows laptops, cloud-based SaaS applications, and mobile device troubleshooting Effective communication skills with the ability to explain technical concepts in a clear, user-friendly manner. Ability to thrive in a positive, collaborative culture, and contribute to a supportive team environment. Remote Work Requirements: Reliable high-speed internet connection Dedicated workspace free from distractions Compensation: Base compensation $40,000 -$45,000 (depending on experience) Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off

The Customer Care Specialist will be the first point of contact for patients, ensuring a seamless experience from inquiry to appointment completion. Responsibilities include responding to inquiries, assisting with scheduling, and maintaining patient records. | Candidates should have a high school diploma and at least 2 years of customer service experience, preferably in healthcare. Strong communication skills and proficiency in CRM software are essential. | About Enable Dental: Enable Dental is revolutionizing dental care by providing convenient, high-quality mobile dental services to patients in the comfort of their own homes or care facilities. We are a passionate team dedicated to improving access to essential dental health for those who need it most. The Opportunity: Are you a highly empathetic and organized individual with a passion for helping others? Do you thrive in a fast-paced environment where your communication skills can make a real difference? Enable Dental is looking for a dedicated Customer Care Specialist to join our growing team. In this role, you will be the first point of contact for our patients and their families, ensuring a seamless and positive experience from initial inquiry to appointment completion. Key Responsibilities: Respond promptly and professionally to patient inquiries via phone, email, and online chat, providing accurate information about our services, scheduling, and billing. Assist patients with scheduling and rescheduling appointments, ensuring optimal route planning for our mobile dental teams. Provide compassionate support to patients and their caregivers, addressing concerns and resolving issues with patience and efficiency. Maintain accurate and detailed patient records in our CRM system. Collaborate closely with our clinical and operations teams to ensure smooth patient journeys. Educate patients on the benefits of mobile dental care and guide them through the process. Handle insurance inquiries and assist with payment processing. Contribute to the continuous improvement of our customer care processes and patient experience. Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree preferred. 2+ years of experience in a customer service or call center role, preferably in a healthcare setting. Exceptional verbal and written communication skills. Strong active listening and problem-solving abilities. Proficiency in using CRM software and other office applications. Ability to multitask, prioritize, and manage time effectively in a dynamic environment. Empathy, patience, and a genuine desire to help others. Familiarity with medical/dental terminology is a plus. Ability to work 8am-5pm PST Compensation: Enjoy a competitive hour rate of $18.00 Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.