Empower AI Inc.

Manage and support GSA's mobile device environment, including security, updates, and compliance, ensuring system integrity and performance. | Experience with mobile device management solutions, system administration, and government or enterprise IT environments, along with relevant certifications. | Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. Responsibilities DIGIT is seeking a Senior Mobile Device Management Engineer to support the design, implementation, monitoring, management, change management, software upgrades, problem/incident resolution, and root cause analysis of GSA’s Mobile Devices. The Senior Mobile Device Management Engineer shall perform Level 3 / Tier 3 Mobile Device Management (MDM) Engineering and Administration of applicable mobile devices to include all phases of the life cycle, including review, testing, implementing security and compliance, cellular service plans, troubleshooting and device recycling. Currently GSA’s mobile device environment includes a mix of both Android and Apple iOS devices and includes flip phones, smartphones, and tablets. GSA MDM solutions include MaaS360, Google MDM, and Apple DEP. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. Responsibilities: This position shall perform the following (to include but not limited to) activities: Makes technical decisions on kinds of data to be gathered and methods to be used in data collection and analysis Leads technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems Update all iOS devices in the environment. Work with Maas360 (IBM) to comply with audit recommendations for the GSA Mobile environment. Assisting with refresh efforts of mobile devices. Provides technical leadership for the integration or requirements, design and technology Manages and ensures the technical integrity of the system baseline over time, continually updating it as various changes are imposed on the system during the lifecycle from development through deployment and operations and maintenance In conjunction with system stakeholders, plans the verification efforts of new and unproven designs early in the development lifecycle to ensure compliance to established requirements Supports the planning and test analysis of the DoD Certification/Accreditation Process (as well as other Government Certification and Accreditation (C&A) processes) Develops analytical and computational techniques and methodology for problem solution Prepares and presents written and oral reports Ultimately responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility Escalate issues to vendor and third-party entities, as necessary and directed by the Government. Analyzes diagnoses, and recommends solutions to complex systems problems- Develops advanced concepts of automation and information processing, display, control, and transfer for various subsystems Ability to establish and maintain effective working relationships with associates and client personnel at all levels Escalate issues to vendor and third-party entities, as necessary and directed by the Government. Qualifications Requirements: Public Trust Clearance by start date. 7 - 12 years of experience and bachelor's degree Professional Google Workspace Administrator Certification. ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Hands on experience with administering MaaS360 System to manage mobile devices in an Enterprise environment. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. Research, design, develop, or test computer or computer-related equipment for commercial, industrial, military, or scientific use. Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others. Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients. Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours. Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks. Desired: 3 + years of Experience in managing IBM MaaS360 System to manage mobile devices. 3+ years Google Workspace (formerly G Suite) administration experience. Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets) Slack, and ServiceNow. Must be willing to work a variety of shifts, including holidays as scheduled. Physical Requirements:The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following: If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security. Viewing computer screens and sitting for long periods of time. Travel is not required. About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Support and maintain Unix/Linux systems, including installation, configuration, security, and troubleshooting. | Requires 4-9 years of experience supporting Unix/Linux systems, with certifications like Red Hat or VMware, and a public trust clearance. | Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. Responsibilities DIGIT is looking for a Unix to support GSA platform management services which encompass operations, continuity services, and recovery services for all IT core infrastructure services required to deliver any technology. In support of platform management, the Unix Engineer support services will include, but not limited to, installation, configuration, system hardening in accordance with Federal Information Security Management Act (FISMA) security requirements and system back-ups, O/S loading, restoration, and image creation. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. Responsibilities: The Unix Engineer shall perform the following (to include but not limited to) activities: Installing, monitoring, and upgrading UNIX system software. Provide support for on-premise and Cloud based systems Creating and maintaining UNIX user accounts and access management systems. Creating and setting standardized backup and recovery policies, as well as security policies. Applying patches and upgrades in accordance with agreed upon schedules. Resolution of hardware/software platform problems in complex, multi-layered environments. Analyzing impact of software changes across other functional units. Maintaining space utilization statistics, forecast future space requirements. Establish, implement, and record Unix Administrator best practices. Implementing and managing systems to proactively monitor infrastructure. Making recommendations for upgrades to hardware and software based on existing operations, pending needs and available budget. Recognize trends and issues; foresee any upcoming risks, identify existing risks and take necessary measures to eliminate them. Function as Level / Tier III support for analyzing, troubleshooting, and implementing solutions related to Unix OS technical problems. Actively involved with third parties engaged in to ensure acceptable quality of service delivery and, prevent information security incidents. Establish relationships with third-party vendors to facilitate the timely release and distribution of information on infrastructure product security issues and patches. Qualifications Requirements: Public Trust Clearance by start date. Bachelor Degree (or equivalent) and 4-9 years of related experience. Experience supporting industry standard software products. Experience as a remote worker demonstrating time management and self-discipline. ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Ability to work a 24x7x365 on-call rotation schedule. Desired: Senior level experience with RHEL and mid-level experience with Solaris and Ubuntu. Familiarity with networking hardware and architectures to include Virtual LAN (VLAN) setup and configuration, Virtual Private Networks, routing, IPV4, IPV6, etc. Knowledge of automation process for Linux server builds and AD integration. Experience using ServiceNow for ticket management and inventory management. Help create, develop, and implement project process improvement(s). Good analytical, interpersonal, and communication skills. Ability to adapt to changing priorities and quickly learn new skills and techniques. Strong aptitude for an independent working environment and high productivity rate. Excellent communication and customer relationship skills. Certifications: CompTIA Server+, Red Hat Certified System Administrator, Red Hat Certified Engineer and VMware Certified Professional. Physical Requirement: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following: As a remote position, personnel are expected to maintain their home workspace in a safe manner, free from safety hazards. As a remote position, personnel are expected to appear on camera for meetings with co-workers and government partners via video chat. As a remote position, personnel are expected to maintain standard working hours per the DIGIT contract and to be available for meetings, Agile ceremonies and other collaborative efforts during working hours. Personnel are expected to ensure the protection of proprietary company and customer information accessible from their home office consistent with the company’s expectations of information security. Communicate verbally and respond to verbal communications in person, over the phone or by video chat. Communicate clearly and succinctly in writing, primarily utilizing a keyboard. Sitting for long periods. Viewing computer screens for long periods of time. Travel minimally (less than 10%), via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds). About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Lead and oversee teams managing installation, configuration, backup, recovery, patching, and security of Unix and Windows systems within datacenter infrastructure for federal government clients. | 7-12 years experience with system administration, VMware, storage, HCI, datacenter networking, ITILv4 certification, Public Trust Clearance, and leadership experience in a government IT environment. | Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. Responsibilities SUMMARY DIGIT is seeking a Senior Platform Services Lead Engineer to support GSA platform management services which encompass operations, continuity services, and recovery services for all IT core infrastructure services required to deliver any technology. In support of platform management, the Platform Services Lead Engineer duties will include, but not be limited to, oversight of multiple teams focused on the installation, configuration, and hardening of systems, system back-ups, O/S loading, restoration, and image creation. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: Oversight of teams focused on and, as needed, direct involvement in the following: Installing, monitoring, and upgrading UNIX and Windows system software. Creating and maintaining UNIX and Windows user accounts and access management systems. Creating and setting standardized backup and recovery policies, as well as security policies. Applying patches and upgrades in accordance with agreed upon schedules . Analyzing impact of software changes across other functional units. Establishing, implementing, and recording Unix and Windows Administrator best practices. Recognizing trends and issues; foreseeing upcoming risks, identifying existing risks, and taking necessary measures to eliminate them. Functioning as Level / Tier III support for analyzing, troubleshooting, and implementing solutions related to Unix OS technical problems. Actively involved with third parties engaged in to ensure acceptable quality of service delivery and, prevent information security incidents. Assist COOP/DR exercises, projects and tasks as required. Participating in meetings with executives to discuss technical issues and propose solutions Collaborating with other members of the engineering team to design new features or improve existing ones Escalate issues to vendor and third-party entities, as necessary and directed by the Government. Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues and conflicts Prepares program and test specifications Prepares test procedures and data Prepares complete documentation of methods, procedures, and design Supervises revisions and changes Directs and oversees the implementation of combined hardware/software systems Qualifications CONTRACT REQUIRED QUALIFICATIONS This following are REQUIRED for this position: Public Trust Clearance and ITILv4 Foundation Certification within 120 days of start date Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. Will supervise others. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Design and develop solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions Proven ability to work independently in a full and/or partial remote environment with limited supervision. Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients. Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours. Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks. VMware experience is required. Storage experience is required. HCI knowledge is required (vSAN, VXrail, Nutanix, Cisco HX). Proven ability to design and implement datacenter infrastructure. Proven understanding of scalable and resilient datacenter infrastructure. Experience with Datacenter networking. CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: Familiarity with multiple information technologies that include operating systems, databases, server virtualization, cloud-based infrastructure, automation, and middleware with expertise in several of the technologies, including RedHat/CentOS Linux, Solaris, VMWare, X86 hardware and AWS. Familiarity with base OS image creation, server configuration and automation tools such as Ansible, Puppet, Chef, Cobbler, Kickstart, Cloud formation, etc. A familiarity of Active Directory, GPO, Sites and Services. Familiarity with high availability, disaster recovery, and load balancer concepts is a plus Experience using ServiceNow for ticket management and inventory management. Good analytical, interpersonal, and communication skills. Ability to adapt to changing priorities and quickly learn new skills and techniques. Strong aptitude for an independent working environment and high productivity rate. Excellent communication and customer relationship skills. Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow. Must be willing to work a variety of shifts, including holidays as scheduled. Experience documenting and updating Security Controls. Experience modifying and updating Architectural Diagrams. EDUCATION AND EXPERIENCE The following are the education and experience required for this position: 7 - 12 years of experience and bachelor's degree or equivalent. Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset. PHYSICAL REQUIREMENTSThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following: If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security. Viewing computer screens and sitting for long periods of time. Travel approximately 10% of the time via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds). About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Manage Level 1 service desk operations including escalation, staff oversight, process improvement, and customer satisfaction in a government IT environment. | Bachelor's degree, 4-9 years IT service desk experience, ITIL and HDI/SDI certifications, Secret clearance, and strong technical and leadership skills. | Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai . Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees. Responsibilities The Remote Service Desk Manager will manage the performance of Level 1 services and support to customers. They are responsible for ensuring they meet or exceed customer expectations. They ensure staff is meeting performance goals and that standards and processes are followed. POSITION RESPONSIBILITIES: • Oversee 100% of the requests, incidents and problems • Manage and coordinate urgent and complicated support issues • Act as escalation point for all requests and incidents • Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization • Determine root cause of issues and communicate appropriately to internal and external customers • Train and coach service desk specialists (Level 1) before being assigned to their duties. Oversee staff activities • Identify team leads for three sections including Tier 1, Incident Management and Problem Management. • Verify sufficient employee coverage and provide backup support • Communicate status/issues with customers • Develop strategies for improvement • Monitor and manage phone queue (participating in escalated calls as needed) • Oversee Knowledge Management repository and ensure top quality solutions are available to the staff • Develop an effective and workable framework for managing and improving customer IT support in the organization • Advise management on situations that may require additional client support or escalation; • Review customer satisfaction survey feedback from end users to improve services, tools and support experience • The SD Manager will disseminate policy, prepare and distribute schedules, monitor Contractor activities, advise Government personnel of the status of projects, and prepare deliverables. Qualifications • POSITION REQUIREMENTS: • Extensive experience with ServiceNow and Remedy • Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. • Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. • Functions as a technical expert across multiple project assignments. • May supervise others • Bachelor's degree or higher required • 4-9 years experience in an IT Service Desk Environment • Help Desk Institute (HDI) or Service Desk Institute(SDI) certification • ITIL certification • Secret clearance PHYSICAL REQUIREMENTS: This position requires the ability to perform the below essential functions: • Sitting for long periods • Standing for long periods About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.