Empathy

The Care Manager will guide families through their journey, addressing practical and emotional needs via various communication channels. They will also document processes and provide exceptional support to users while collaborating with the team. | Candidates should be warm-hearted, empathetic, and fluent in both English and French, with at least 2 years of experience in a customer-facing role. Strong organizational and communication skills are essential, along with a love for learning and adapting to new technologies. | Description About Empathy Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow. Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users. About the Team The Empathy Care Team is a cornerstone of our app and services, enhancing our capacity to assist families. We’re looking for a compassionate, self-starting, organized, and collaborative Care Manager to be a member of our growing Care Team. Your role will involve guiding families in both English and French through their journey, documenting processes to evolve our knowledge base, and focusing on providing exceptional support to users via our omnichannel support model that includes phone, chat, and email support. In this role you will Key Responsibilities: Address all users' practical and emotional needs fluidly and expertly via phone, live chat, email, and other communication channels. Act as a product expert who connects Users to Empathy specific tools and resources. Demonstrate excellent written and verbal communication, in both English and French, using the Empathy ‘voice.’ Excel in organization, documentation, and time management to meet SLA requirements. Work as a team player across different functions and quickly assist with tasks when asked. Provide an exceptional User experience with a focus on empathy, compassion, and investment in the User’s journey. Complete all onboarding and ongoing training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared. Surfacing any gaps or opportunities for professional development training that can benefit you or the larger team in providing an exceptional user experience. Relay User insights and identify knowledge gaps to support product development. Share reliable resources with service providers and state/government agencies. Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive User data. Assist users in navigating the logistical complexities of loss, including guidance through the probate process and understanding tax implications. Utilize critical thinking and problem-solving abilities to resolve User challenges. Create personalized Care Plans for Managed Care Users. Take on short-term projects as needed and defined by team leadership. Requirements What we're looking for Warm-hearted, empathetic, and patient team members. Fluency in French and English is required. Must be a resident of and legally authorized to work in the United States. Strong love for learning and conducting research in an unfamiliar field. 2 years of professional experience in a customer-facing role/counseling/support/concierge services or related fields (including internships). Proficient in navigating new technology, tools, and platforms with a strong ability to adapt to evolving digital environments. Experience in creating and communicating step-by-step process flows. Excellent communication, organizational, and interpersonal skills. Demonstrated problem-solving abilities involving challenging deadlines and priorities. Ability to organize multiple tasks and projects while efficiently managing workflows.. Ability to analyze situations and make independent professional judgments without close supervision. Preferred: Familiarity with the Québécois dialect. Some familiarity with the logistical aspects of navigating loss in Canada. Ability to work on weekends and evenings. Previous experience in social work, grief counseling, education, allied health or other related fields. Experience with Google Suite, Slack, and Zendesk. Compensation: The starting Salary Range for this role is: $24 - $26 / hour. Our salary is determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related qualifications. Additional perks and benefits: Company Equity in a high-growth start-up Annual Remote Work and Wellness Stipends Enhanced compensation rate for work during company-observed holidays Paid Bereavement Leave Comprehensive health insurance coverage Generous paid time off, including company holidays, vacation days, and paid leaves Retirement savings plan with employer matching Application Process Candidates will participate in a multi-stage interview process, including conversations with peers and leadership. We value transparency, clarity, and thoughtfulness throughout the process. Empathy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Drive growth by closing key accounts in the employee benefits space through strategic sales execution and collaboration with internal teams. | 3+ years selling in employee benefits to HR, Benefits, and People leaders, experience with benefits brokers, strong communication, Salesforce proficiency, and ability to work independently. | Description Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow. Our sales team takes pride in our mission-driven approach. We work together remotely across the U.S. to build vision-oriented relationships and find new opportunities. We also value cross-team collaboration, working across the company to offer the best product to our customers. We are looking for a strategic, collaborative, and experienced individual contributor sales executive to help drive growth by closing key accounts. You will work collaboratively across Marketing, Sales and other teams to execute sales strategies in the employee benefits space. You will work on deals with between 500-10,000 lives in the employee benefits space. This role is ideal for a motivated sales professional with a deep understanding of the employee benefits landscape and a passion for driving business in a fast-paced startup environment. This is an individual contributor role. In this role you will Be at the forefront of Empathy’s entrance into the Employee Benefits space focusing on Mid-Market employers Develop and execute a comprehensive sales strategy to achieve pipeline and bookings targets in the employee benefits sector, ensuring alignment with broader company goals. Utilize data and analytics to monitor and optimize personal sales performance, making data-driven decisions to enhance sales efficiency and effectiveness. Collaborate closely with Rev Ops, Growth Marketing, Strategic Sales Associates, and other internal teams to build and increase the sales pipeline, ensuring seamless coordination throughout the sales process. Oversee the sales process from lead generation to close, managing the pipeline to accurately reflect each stage of the sales cycle. Present the company's value proposition to prospective clients, both virtually and in-person, including at industry events with about 25% travel required. Track and analyze key performance metrics, providing regular reports and accurate sales forecasts to senior management, along with recommendations for resource allocation and improvements. Proactively identify and address challenges that may hinder the ability to close deals, ensuring a smooth sales process. Build and maintain relationships with key stakeholders across the employee benefits ecosystem to support sales initiatives and business growth. Requirements 3+ years of experience in the employee benefits space selling HR, Benefits, and People leaders. Experience educating and selling through benefits brokers & consultants Ability to build individual relationships with a vast array of external stakeholders, and spend time understanding motivations and challenges for each Experience and comfort with operating independently while navigating ambiguity Strong understanding of partner management, sales cycles, and revenue goals. Track record of meeting or exceeding sales targets and driving partner account activity Excellent communication skills and a collaborative, cross-functional approach Mission-driven with a passion for helping our better community dealing with loss High level of ownership and accountability Thoughtful scrutiny and attention to detail Proficient with Salesforce (or comparable CRM) and other sales technologies such as LinkedIn SalesNavigator, Zoominfo, Salesloft/Outreach.io, etc. Preferred Previous experience at a startup or in a high-growth environment selling to benefit leaders and brokers/consultants. Passion for innovation and contributing new ideas to improve sales processes and product offerings. Previous experience self-sourcing pipeline and closing business selling to Employee Benefits, HR, and Benefits/Consultants The salary for this position ranges between $150,000-$170,000, which includes base salary and variable components along with equity. This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package. To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

Drive enterprise sales by building and managing complex partnerships with financial institutions, leading negotiations, and collaborating with product and marketing teams. | 5+ years leadership in financial sector, 3+ years hands-on business development, ability to engage C-level executives, experience with complex sales cycles, and knowledge of U.S. Insurance and Wealth products. | Description Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow. Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users. In this role you will The Insurance & Wealth Solutions Team at Empathy drives enterprise sales, by partnering with life insurance carriers, wealth managers, retirement organizations, financial advisory groups, and other financial institutions to deliver Empathy's innovative support solutions. We work closely with our partners, helping them reimagine how they serve their customers, creating transformative solutions that align with empathy and care. The team is composed of dynamic business development leaders with diverse experience and expertise, united by a shared passion for achieving ambitious goals, driving our mission forward, and delivering exceptional results. Together, we are dedicated to making a meaningful impact, fostering innovation, and setting new standards of success in the industry. Cultivate and oversee a dynamic sales pipeline within the Insurance and Wealth sector. Formulate strategic deal models and cultivate substantial, intricate partnerships. Identify and capitalize on new business prospects, driving revenue and fostering sustainable financial growth. Engage and influence senior leadership at major financial institutions, bringing a confident and credible executive presence to every interaction. Lead negotiations throughout the sales process to secure favorable terms and agreements for multi-year contracts. Foster connections with industry experts for strategic collaborations and business expansion. Collaborate closely with Product and Marketing teams to develop holistic solutions. Tag team with other Insurance and Wealth department members at industry events and joint deals. Requirements 5+ years of successful leadership experience within the Financial sector. 3+ years of experience in hands-on business development work, from value creation to contract negotiation, funnel creation, and opportunity management. Ability to confidently present to — and build trust with — C-level executives at Fortune 500 firms, with the presence and polish to influence strategic decision-making at the highest levels. Demonstrated success in navigating complex, enterprise-level sales cycles involving multiple stakeholders, and averaging high six-figure ACV agreements. Proven track record of surpassing quotas in high-growth sales environments. Profound understanding of U.S. Insurance and Wealth products/services and claims decision-making processes. Willingness to travel across the U.S. (approximately 35% travel). Preferred : Experience working in/with Distribution divisions of Insurance and Wealth organizations Strong understanding of Insurance and Wealth agents’ needs and pain points Familiarity with platforms such as Salesforce and Gmail. The base salary for this position ranges between $150,000 - $190,000 . This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!