Emmes Group

You would lead the transition of clinical studies from commercial selection to operational delivery, overseeing customer onboarding, cross-functional coordination, processes, and portfolio governance. | The role requires a bachelor’s degree and 10+ years of relevant experience in customer onboarding, clinical trial operations, or project management, with ophthalmology expertise advantageous. | Overview Job Title: Associate Director, Customer Enablement (Ophthalmology) Location: Remote in US OptymEdge, (part of the Emmes Group), develops proven solutions for training and certification of Visual Function Examiners and Visual Acuity Rooms. OptymEdge partners with study teams to provide visual function certification that ensures a high level of quality and consistency for ophthalmic clinical trial data. OptymEdge is the largest and longest-standing certification organization in the industry. We pioneered visual acuity certification from conception. Our services have grown to be synonymous with providing the highest level of quality and standardization of clinical trial data. Over 2,500 sites certified worldwide, since 1995 Phase I through post-marketing experience across anterior segment and retina trials Clinical Ophthalmology, Optometry, and clinical trial expertise Primary Purpose The Associate Director, Customer Enablement ensures a seamless, customer-focused transition from commercial selection to operational delivery. As the founding leader of this function, the role provides continuity during study mobilisation, coordinates commitments and readiness across stakeholders, and establishes repeatable processes, governance and portfolio visibility. The role is accountable for a structured and documented transition, with ongoing execution owned by the appropriate delivery functions following acceptance. Primary focus for this role: Exceptional customer experience Seamless transition from sale to delivery Continuity and accountability from selection through a graduated transition to delivery Cross-functional alignment Technology adoption and process improvement Scalable, repeatable practice Team and portfolio growth Responsibilities Customer Experience & Commitment Alignment Confirm customer objectives, agreed commitments, key scope assumptions and immediate priorities following study selection. Provide a consistent point of coordination during mobilisation, maintaining clear communications and managing expectations across stakeholders. Collect customer feedback and identify improvements that strengthen the initial customer experience and confidence in delivery readiness. Transition Management & Readiness Lead structured transitions for awarded studies, ensuring agreed scope, deliverables, timelines, dependencies and responsibilities are accurately documented. Coordinate readiness milestones, clarify accountable owners and ensure open actions and decisions are visible and actively managed. Maintain action, risk and dependency logs, escalate unresolved issues and confirm documented handover and acceptance by the responsible delivery function. Cross-Functional Coordination & Governance Bring together relevant commercial, operational, technology, finance and other stakeholders to translate commitments into an executable start-up plan. Establish clear operating cadences, status reporting, decision records and escalation pathways during the transition period. Identify discrepancies in scope, timelines, resourcing or contractual assumptions and coordinate timely resolution with accountable stakeholders. Technology & Onboarding Readiness Coordinate relevant technology onboarding requirements, including configuration, access, training arrangements and customer readiness. Monitor early adoption barriers and confirm appropriate ownership, support and escalation arrangements for ongoing use. Identify recurring onboarding challenges and recommend process or technology improvements that reduce friction for customers. Portfolio Oversight & Function Development Maintain a portfolio view of studies in transition, including status, milestones, readiness, risks and outstanding actions. Define and monitor measures such as transition timeliness, handover completeness, open issues and customer onboarding feedback. Build scalable templates, playbooks and ways of working; recruit, lead and develop a team as business volume and organisational needs increase. Additional duties, as assigned. Qualifications Bachelor’s degree in a relevant discipline or equivalent professional experience; typically 10+ years of relevant experience. Work Experience Experience in customer onboarding, clinical trial operations, project or programme management, or commercial-to-delivery transitions. Strong project management skills, including practical knowledge of project lifecycles, governance, risk management and process improvement. Understanding of clinical trial delivery and study start-up; ophthalmology experience advantageous. Demonstrated ability to influence across functions, manage concurrent engagements and build repeatable processes. People leadership or team-building experience preferred, with excellent communication, organisation and problem-solving skills. Why work at Emmes? At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including: Flexible Approved Time Off Tuition Reimbursement 401k Retirement Plan Work From Home Anywhere in the US Maternal/Paternal Leave Casual Dress Code & Work Environment CONNECT WITH US! Follow us on Twitter - @EmmesCRO Find us on LinkedIn - Emmes The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. #LI-Remote

Lead a client-facing commercial team to win new business, expand accounts, manage customer relationships, and oversee team performance and delivery transitions. | Requires 8–10+ years in customer success, strategic account management, or commercial roles in pharma, biotech, or CRO sectors, plus a bachelor’s degree in Life Sciences or Business. | Overview Job Title: Associate Director, Customer Success (Ophthalmology) Location: Remote in US OptymEdge, (part of the Emmes Group), develops proven solutions for training and certification of Visual Function Examiners and Visual Acuity Rooms. OptymEdge partners with study teams to provide visual function certification that ensures a high level of quality and consistency for ophthalmic clinical trial data. OptymEdge is the largest and longest-standing certification organization in the industry. We pioneered visual acuity certification from conception. Our services have grown to be synonymous with providing the highest level of quality and standardization of clinical trial data. Over 2,500 sites certified worldwide, since 1995 Phase I through post-marketing experience across anterior segment and retina trials Clinical Ophthalmology, Optometry, and clinical trial expertise Primary Purpose The Associate Director, Customer Success leads a client-facing commercial team accountable for new business acquisition, bookings performance, opportunity conversion, customer retention and account expansion across OptymEdge’s Acuvera Certify, Capture and Imaging services. The role combines people leadership with ownership of selected strategic accounts and high-value opportunities, ensuring proactive engagement, disciplined sales execution and sustainable commercial growth. Primary focus for this role Sustainable commercial growth Bookings performance and opportunity conversion Customer retention and account expansion Strategic customer relationships Customer success team performance and development Seamless customer transition into delivery Responsibilities Strategic Account Management & Customer Relationships Own and develop a portfolio of strategic customer accounts, maintaining senior-level relationships and accountability for retention, revenue growth and account expansion. Establish account plans and conduct regular business reviews to understand customer priorities, upcoming clinical programmes and opportunities for additional services. Lead selected high-value opportunities and strengthen long-term partnerships through proactive engagement, responsive communication and effective issue resolution. Customer Success Leadership & Team Management Provide direct line management, coaching, performance assessment and professional development for Customer Success Managers and assigned support staff. Set clear individual and team objectives, review progress regularly and establish accountability for commercial and customer success outcomes. Lead account and pipeline reviews, guide prioritisation and develop consistent practices in account planning, customer engagement and opportunity management. Commercial Growth & Sales Leadership Own team-level bookings performance, new customer acquisition, qualified pipeline development, opportunity conversion and growth within existing accounts. Lead and coach the team across the sales cycle, including prospect engagement, qualification, proposal strategy, pricing discussions, negotiations and contract execution. Take an active leadership role in strategic customer meetings and complex commercial negotiations, making decisions within agreed pricing and approval limits. Opportunity Management & Commercial Execution Develop pursuit strategies for priority opportunities, bringing together relevant expertise to strengthen solutions, proposals and win probability. Coordinate proposal and budget inputs, commercial reviews and contract progression in accordance with established processes and approval requirements. Review opportunity movement, win/loss reasons and conversion performance, taking action to address risks and improve sales effectiveness. Retention, Performance & Forecasting Promote proactive customer relationship management, monitor account health and identify retention or delivery-related risks early. Maintain accurate opportunity and account information, provide reliable forecast inputs and communicate changes in deal timing, value and probability. Review performance against bookings and customer success objectives and present priorities, risks and corrective actions to commercial leadership. Cross-Functional Collaboration & Improvement Collaborate with relevant operational, scientific, technology, finance and legal stakeholders to align commercial commitments with customer requirements and execution readiness. Support effective customer communications and coordinated follow-through on commitments across the customer lifecycle. Champion Salesforce discipline, continuous improvement, commercial judgement and a collaborative, growth-oriented team culture. Additional duties, as assigned. Qualifications Bachelor’s degree in Life Sciences, Business or a related discipline; advanced degree preferred. Work Experience Typically 8–10+ years in customer success, strategic account management, business development or commercial roles, preferably within pharma, biotech, CROs or clinical trial services. Demonstrated experience managing and developing customer-facing commercial teams with accountability for bookings, sales performance and strategic accounts. Proven success in new business acquisition, customer retention, account expansion and complex commercial negotiations. Strong understanding of clinical research services, customer procurement and commercial decision-making. Experience with Salesforce, pipeline management, forecasting and senior stakeholder engagement. Ophthalmology, imaging, endpoint services or certification experience advantageous. Why work at Emmes? At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including: Flexible Approved Time Off Tuition Reimbursement 401k Retirement Plan Work From Home Anywhere in the US Maternal/Paternal Leave Casual Dress Code & Work Environment CONNECT WITH US! Follow us on Twitter - @EmmesCRO Find us on LinkedIn - Emmes The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. #LI-Remote

You would oversee the government operations quality program and QA staff, manage the quality system, lead client audits, and draft quality policies and procedures. | The role requires a bachelor's degree in life sciences or a related field and 7–9 years of regulated-environment experience, plus strong communication, organizational, and management skills. | Overview Quality Assurance Manager - Government Location: Remote, US - Northern Virginia, Maryland, DC Be Part of One Team, One Purpose. At Emmes Group, we’re shaping the future of clinical research—where human intelligence meets cutting-edge technology to drive meaningful advancements in healthcare. With over 47 years of scientific excellence, we’ve led groundbreaking research in cell and gene therapy, vaccines, infectious diseases, ophthalmology, rare diseases, and neuroscience. Through our two business units—Emmes, a full-service CRO, and Veridix AI, our technology, data, and analytical solutions —we are modernizing clinical trials and accelerating the development of life-changing therapies. We believe that every clinical breakthrough starts with people—people who are passionate, purpose-driven, and ready to make an impact. At Emmes Group, we bring People, Science, and Technology together to collaborate with our customers and deliver global health impact. Our culture is built on integrity, collaboration, and innovation, ensuring that every challenge is met with perseverance and accountability. The Manager Quality Assurance (QA) oversees aspects of the quality program at Emmes and manages staff within the QA Department. The Manager works with QA, company, and project leadership to ensure adherence to applicable regulations, industry standards, and project requirements. Responsibilities Manages a component of Emmes' Quality Management System (e.g., internal auditing program, document control, CAPA program, etc.) May supervise QA Department staff. Reviews and approves audit reports. Created internal audit schedule. Leads client audits and regulatory inspections. Conducts audits (e.g., internal, vendor) as needed. Drafts QA policies and procedures. Contributes to organization process improvement. Prepares Quality Management reports for QA management and internal leaders. Reviews and approves corporate SOPs as needed. Provides corporate training as needed. Communicate quality or compliance issues to QA and organization management. Performs other duties as assigned Complies with all policies and standards Qualifications Bachelor's Degree Life Sciences or a related scientific field Required Quality Certifications e.g., CQA, RAC, RQAP, Six Sigma Preferred 7-9 years working in a regulated environment (e.g., GXP, ISO) Required Management Experience Required Ability to prioritize critical tasks and provide a high level of responsiveness and timely service on a day to day basis as well as balance the unexpected needs of the company as they arise High Experience interacting with people at all levels of the organization leveraging negotiation and influence skills High Demonstrated organizational skills, high attention to detail, and ability to multi task High Strong written and verbal communication as well as problem solving skills High Microsoft Office proficiency High If you’re looking for a career where your work advances global health and where scientific excellence meets real-world impact, join us and be part of something bigger. One Team, One Purpose. Why work at Emmes? At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including: Flexible Approved Time Off Tuition Reimbursement 401k Retirement Plan Work From Home Anywhere in the US Maternal/Paternal Leave Casual Dress Code & Work Environment CONNECT WITH US! Find us on LinkedIn:/the-emmes-group/ Visit our website:https://www.theemmesgroup.com/ The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. #LI-Remote

Independently manage smaller government-funded projects, coordinating teams and timelines, overseeing budgets, and mitigating risks. | Requires a bachelor's degree in a scientific discipline or equivalent experience, 4–6 years of project management or coordination experience, and PMP certification or the ability to obtain it within 12 months. | Overview PJMG - Project Manager Be Part of One Team, One Purpose. At Emmes Group, we’re shaping the future of clinical research—where human intelligence meets cutting-edge technology to drive meaningful advancements in healthcare. With over 47 years of scientific excellence, we’ve led groundbreaking research in cell and gene therapy, vaccines, infectious diseases, ophthalmology, rare diseases, and neuroscience. Through our two business units—Emmes, a full-service CRO, and Veridix AI, our technology, data, and analytical solutions —we are modernizing clinical trials and accelerating the development of life-changing therapies. We believe that every clinical breakthrough starts with people—people who are passionate, purpose-driven, and ready to make an impact. At Emmes Group, we bring People, Science, and Technology together to collaborate with our customers and deliver global health impact. Our culture is built on integrity, collaboration, and innovation, ensuring that every challenge is met with perseverance and accountability. The Project Manager is responsible for independently managing smaller or less complex government-funded projects, including ownership of timelines, coordination, and day-to-day execution. This role ensures projects are delivered in alignment with contractual and operational requirements by actively managing progress, risks, and communication with stakeholders. The Project Manager may also support execution of larger programs by managing defined workstreams under the direction of senior project or program leadership. Responsibilities Project Execution and Delivery Independently manages execution of smaller or less complex projects from initiation through completion. Develops and maintains project plans, timelines, and trackers to ensure delivery of project objectives. Monitors progress against plan, identifies deviations, and takes action to keep project work on track. Drives follow-up with team members to ensure timely completion of deliverables and milestones. May support execution of larger or more complex programs by managing defined workstreams under senior leadership. Cross-Functional Coordination and Leadership Leads coordination across cross-functional teams to ensure alignment on project priorities, timelines, and responsibilities. Facilitates project meetings and ensures clear outcomes, decisions, and next steps. Communicates project status, risks, and updates to internal stakeholders and supports communication to clients through program leadership. Financial and Operational Management Manages project budgets for assigned projects, including tracking spend, maintaining forecasts, and identifying variances. Works with project control and leadership to address financial risks and ensure alignment with project expectations. Identifies financial variances or risks and works with leadership to address them. Ensures project execution aligns with financial and operational expectations. Risk and Issue Management Identifies and manages project risks, issues, and gaps in execution. Develops and drives mitigation actions and ensures follow-through to resolution. Escalates complex or high-impact risks with context and recommended actions. Tools, Systems, and Process Execution Develops and maintains project tracking tools, timelines, and reporting structures. Ensures accuracy and consistency of project data across tracking and reporting. Applies and reinforces standard processes and tools across project work. Contract and Compliance Ensures project execution aligns with contract scope, deliverables, and reporting requirements. Tracks contractual deliverables and ensures timely completion and submission. PMO and Team Contribution Participates in PMO initiatives and contributes to process improvements. Shares lessons learned and supports consistency across projects. Performs other duties as assigned Complies with all policies and standards Qualifications Bachelor's Degree Scientific discipline or equivalent experience. Required 4-6 years experience in project management, coordination, or related roles. Required 4-6 years Experience independently managing smaller or less complex projects or work streams, including ownership of timelines, deliverables, and coordination. Required 4-6 years Experience managing or supporting project budgets, including tracking spend, forecasting, and identifying variances. Required 4-6 years Experience identifying and resolving project risks, issues, or delays within defined scope. Required 4-6 years Experience working in cross-functional team environments with accountability for outcomes. Required PMP certification or obtained within 12 months of hire. Required Experience in clinical research, government contracts, or regulated environments. Preferred Strong project management and organizational skills with ability to manage multiple priorities and workstreams. High Ability to independently plan, organize, and manage project activities within defined scope. High Ability to take ownership of project execution and drive work through completion across teams. High Ability to identify risks, gaps, and issues and take action to resolve within defined scope. High Understanding of core project management principles, including scope, schedule, cost, and risk management. High Ability to manage project budgets at a basic level, including tracking spend, maintaining forecasts, and identifying variances. High Strong communication skills with ability to clearly convey project status, risks, and decisions to internal stakeholders. High Ability to lead coordination across cross-functional teams and drive alignment. High Demonstrated problem-solving skills and ability to make decisions within defined scope. High Ability to adjust plans and priorities based on changing project needs. High Proficiency with project tracking and workflow tools (e.g., Smartsheet, Microsoft Project). High If you’re looking for a career where your work advances global health and where scientific excellence meets real-world impact, join us and be part of something bigger. One Team, One Purpose. CONNECT WITH US! Find us on LinkedIn:/the-emmes-group/ Visit our website:https://www.theemmesgroup.com/