Emergent Holdings

Lead design and development of business resilience programs including recovery plans and risk assessments. | Bachelor's degree with 7+ years in business continuity and disaster recovery, 3+ years leadership, and relevant certifications preferred. | The Business Continuity Manager will lead the development and design of the organization’s business resilience program for planning and coordination activities. During a business interruption, the BCM will ensure the minimization of loss and restoration of critical business functions within required timeframes. The scope of the interruptions includes events that impact facilities, systems, utilities and human resource availability and will require coordination with IT counterparts to restore capabilities in the event of a disruption. This responsibility includes leading the development, maintenance, and exercising (testing) of the overall business recovery plans for each critical applicable functional area. * Identifies and evaluates business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement, in compliance with appropriate regulatory/compliance guidelines. * Coordinates and mentors business units on the creation and maintenance of business continuity plans * Acts as a coordinator for business resumption during an emergency situation and assists recovery support and business continuity staff during a business interruption in the implementation of response and alternate operating strategies. * Designs and conducts preparedness training and exercises for Emergency Response, Crisis Management and Business Continuity teams. * Responsible for overseeing the development of business contingency plans and performing Business Unit Risk Assessments and Business Impact Analysis (BIA); ongoing improvement/maturity of the organization's business continuity management practices. * Plans, coordinates and manages testing of business recovery plans with appropriate vendors. * Coordinates the efforts of staff members in different functional areas/departments in the development of procedures for the continuity of business processes in a business interruption situation. * Leads budget and cost analysis efforts associated with recovery and restoration efforts/planning. * Works with business units to review business impact to determine critical business processes, acceptable recovery time periods, and resources required for the successful resumption of business operations in the event of a business interruption. * Provides reports and updates to executive leadership and management on business continuity efforts; ability to interface with all appropriate leaders and stakeholders. * Improve the continuity capabilities of all business processes by increasing knowledge and incorporating best practices from internal and external resources; interface across several channels and seeks out business, technical, and infrastructure issues, identifying potential areas of risk. * Represents the organization and its subsidiaries in Business Continuity Planning activities with BCBSM.   EDUCATION * Bachelor’s degree in Business Administration, Accounting, Finance, Computer Science, Information Systems Administration or related field.  * Professional business continuity certification such as CFCP, CBCP or MBCP, Master Level Designation of AFBCI or MBCP, is preferred.  * Relevant combination of education and experience may be considered in lieu of degree.   EXPERIENCE  * 7 years minimum experience in business continuity management and disaster recovery assessment and planning. Demonstrated experience with risk evaluation and control, business impact analysis, business continuity strategy development, emergency response and operations, developing and implementing business continuity plans, developing technology and business process recovery strategies, and crisis communication planning. Experience within a Business/IT environment or operations which provides the necessary skills, knowledge and abilities. Experience within the healthcare and/or insurance industry highly preferred. Three years supervisory or leadership experience is required.   QUALIFICATIONS  * Demonstrated skills in applying business continuity planning principles to various levels (staff, management, and executive). * Demonstrated understanding and use of Enterprise Business Continuity Management Software. * Exceptional executive presentation and communication skills, excellent influencing and problem resolution skills. * Demonstrated ability in project management, financial/budget management, scheduling and resource management. * High degree of initiative, dependability and ability to work with little supervision. * Ability to act calmly and competently in high-pressure, high-stress situations. * Ability to participate in decision making with leadership and seek to understand the broader impact of current decisions. * Ability to facilitate use of technology-based tools or methodologies to review, design and/or implement business continuity plans. * General understanding of security and/or systems change control concepts. * High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity. * Ability to identify and advocate innovative ideas and solutions, to business continuity challenges/opportunities. * Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques. * Ability to effectively present budgetary and/or cost information and respond to questions as appropriate. * Ability to establish workflows, manages multiple projects, and meets necessary deadlines.   PAY RANGE: Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $107,000 and $179,300. EEO Statement: All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. Candidates are hired on an "at will" basis. Nothing herein is intended to create a contract.

Lead development and design of business resilience programs and coordinate recovery plans and training. | Bachelor's degree with 7+ years in business continuity and disaster recovery including leadership experience, plus preferred professional certifications and healthcare/insurance experience. | The Business Continuity Manager will lead the development and design of the organization’s business resilience program for planning and coordination activities. During a business interruption, the BCM will ensure the minimization of loss and restoration of critical business functions within required timeframes. The scope of the interruptions includes events that impact facilities, systems, utilities and human resource availability and will require coordination with IT counterparts to restore capabilities in the event of a disruption. This responsibility includes leading the development, maintenance, and exercising (testing) of the overall business recovery plans for each critical applicable functional area. * Identifies and evaluates business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement, in compliance with appropriate regulatory/compliance guidelines. * Coordinates and mentors business units on the creation and maintenance of business continuity plans * Acts as a coordinator for business resumption during an emergency situation and assists recovery support and business continuity staff during a business interruption in the implementation of response and alternate operating strategies. * Designs and conducts preparedness training and exercises for Emergency Response, Crisis Management and Business Continuity teams. * Responsible for overseeing the development of business contingency plans and performing Business Unit Risk Assessments and Business Impact Analysis (BIA); ongoing improvement/maturity of the organization's business continuity management practices. * Plans, coordinates and manages testing of business recovery plans with appropriate vendors. * Coordinates the efforts of staff members in different functional areas/departments in the development of procedures for the continuity of business processes in a business interruption situation. * Leads budget and cost analysis efforts associated with recovery and restoration efforts/planning. * Works with business units to review business impact to determine critical business processes, acceptable recovery time periods, and resources required for the successful resumption of business operations in the event of a business interruption. * Provides reports and updates to executive leadership and management on business continuity efforts; ability to interface with all appropriate leaders and stakeholders. * Improve the continuity capabilities of all business processes by increasing knowledge and incorporating best practices from internal and external resources; interface across several channels and seeks out business, technical, and infrastructure issues, identifying potential areas of risk. * Represents the organization and its subsidiaries in Business Continuity Planning activities with BCBSM.   EDUCATION * Bachelor’s degree in Business Administration, Accounting, Finance, Computer Science, Information Systems Administration or related field.  * Professional business continuity certification such as CFCP, CBCP or MBCP, Master Level Designation of AFBCI or MBCP, is preferred.  * Relevant combination of education and experience may be considered in lieu of degree.   EXPERIENCE  * 7 years minimum experience in business continuity management and disaster recovery assessment and planning. Demonstrated experience with risk evaluation and control, business impact analysis, business continuity strategy development, emergency response and operations, developing and implementing business continuity plans, developing technology and business process recovery strategies, and crisis communication planning. Experience within a Business/IT environment or operations which provides the necessary skills, knowledge and abilities. Experience within the healthcare and/or insurance industry highly preferred. Three years supervisory or leadership experience is required.   QUALIFICATIONS  * Demonstrated skills in applying business continuity planning principles to various levels (staff, management, and executive). * Demonstrated understanding and use of Enterprise Business Continuity Management Software. * Exceptional executive presentation and communication skills, excellent influencing and problem resolution skills. * Demonstrated ability in project management, financial/budget management, scheduling and resource management. * High degree of initiative, dependability and ability to work with little supervision. * Ability to act calmly and competently in high-pressure, high-stress situations. * Ability to participate in decision making with leadership and seek to understand the broader impact of current decisions. * Ability to facilitate use of technology-based tools or methodologies to review, design and/or implement business continuity plans. * General understanding of security and/or systems change control concepts. * High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity. * Ability to identify and advocate innovative ideas and solutions, to business continuity challenges/opportunities. * Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques. * Ability to effectively present budgetary and/or cost information and respond to questions as appropriate. * Ability to establish workflows, manages multiple projects, and meets necessary deadlines.   PAY RANGE: Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $107,000 and $179,300. EEO Statement: All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. Candidates are hired on an "at will" basis. Nothing herein is intended to create a contract.

Operate, maintain, and secure computing platforms and networks including 24x7 on-call support. | Bachelor's degree and 5+ years IT experience with proficiency in RHEL, Azure, and Microsoft server technologies. | SUMMARY: The Infrastructure Engineer II role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for installing, maintaining, upgrading, and continuously improving the Company’s operating environment while maintaining the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments, responding to incidents, problems, supporting On-Call responsibilities and planning for growth.  Infrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain, and perform testing of server operating systems, networks, and related utilities and hardware. Additionally, this role’s responsibilities include troubleshooting problems as reported by users, supporting Web access and maintaining a secure systems environment.  GENERAL RESPONSIBILITIES/TASKS: * May act as a technical project leader or provide work leadership for lower level employees. * Participates in and may lead groups/committees related to processes, standards and best practices. * Mentors and accepts trouble reports from operations and less experienced technical support personnel. * Plans for the replacement of obsolete resources that comprise computer infrastructure.  * Recommends new software and hardware that provide new features/functions and prepares documentation to support recommendation of new software/hardware. * Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment. * Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis. * Ensures security among data management and associated processes, including adhering to data retention policies, file systems and data transfers * Ensures maintenance and support agreements are in place with the vendor and licensing is up to date. * Build, support and maintain the protection of company data and systems through the use of security solutions, backups, redundancy and disaster recovery solutions. * Perform installation, maintenance and support of system software, hardware and infrastructure for moderately complex projects. * Management of asset lifecycle process through planning and forecasting, including recommendation for replacement of obsolete or end-of-life resources as needed. * Interacts with external vendors to evaluate technology changes, including licensing and contracts, and their impact on the business. * Investigates and analyzes resource utilization and prepares reports and metrics, making appropriate changes to optimize the infrastructure and provide the highest possible level of performance and security.  * Recommends improvements and changes to methods and procedures. * Partnering with internal business client(s) and have a clear understanding of the context of the application and its usage to ensure successful implementation. * Research and plan implementation of middleware upgrades, security patches and bug fixes. * Assist the development staff as the technical lead for development, test and production environments.  * Responsible for technical recovery plans and lead disaster recovery planning and exercises. * Produce periodic reports for management and staff. * Serve as a point of contact for middleware applications and manage vendor relationships. * Understanding of middleware infrastructure security-based tools available within in multi-cloud infrastructure. * Follow industry best practices for maintaining multi-cloud workloads. * Leverage automation tools to script configuration changes that modify/update the workload ecosystems through automation. * Understanding of network security-based tools available within in multi-cloud infrastructure. * Serves as a technical leader in the initial installation and configuration of off the shelf enterprise-level applications and provide supporting documentation during hand-off. * Provides some scripting (Windows / Unix) as needed. * Develops and maintains technical documentation for supported infrastructure and applications (implementation design documents, support activities, etc.). * Identifies, tracks, resolves, responds and raises awareness of complex application and data issues. * Provides 24x7 support as needed during on-call rotation This position description identifies the responsibilities and tasks typically associated with the performance of the position.  Other relevant essential functions may be required. EMPLOYMENT QUALIFICATIONS: EDUCATION OR EQUIVALENT EXPERIENCE:    Bachelor's degree in computer science, information technology, or related field required. Certification or progress toward certification of, industry-recognized professional designation preferred and encouraged. Combinations of relevant education and work experience may be considered in lieu of a degree. Continuous learning, as defined by Company’s learning philosophy, is required.  EXPERIENCE:  5 years’ experience within an IT environment which provides the necessary skills, knowledge and abilities. One-year relevant experience supporting personal computers in a multi-site, multi-platform environment as well as telephone support of remote staff preferred. Experience within the insurance industry highly preferred. General SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: * Exceptional customer support with proven track record of positive outcomes. * Consistent and proficient demonstration of required job SKA which exceed standard job expectations. * Consistent and proficient demonstration of troubleshooting that demonstrates a comprehensive and holistic understanding of systems integration. * Recognized as a technically credible role model. * Demonstrated ability to mentor and coach others with less experience. * Knowledge of applications and platforms including: Microsoft Active Directory, Microsoft Office 365, DNS servers, DHCP servers, RHEL Operating Systems, Windows Operating Systems and automation tools * Considerable knowledge of, and the ability to practically apply, necessary testing, practices and procedures. * Knowledge of IT system installation, configuration, and maintenance. * Strong software Development Life Cycle principles, processes, tools, and techniques. * Knowledge of performance measuring and monitoring of IT systems. * Ability to apply the principles of independent logical thinking to define problems, collect data, establish facts and draw valid conclusions. * Ability to comprehend the consequences of various problem situations and to refer them for appropriate decision-making.  * Ability to handle multiple priorities, establish workflows, and meet necessary deadlines. * Ability to work with minimum supervision. * Excellent oral and written communication skills. * Ability to communicate factual and technical information with customers clearly and concisely. * Ability to effectively exchange information clearly and concisely and to present ideas, report facts and other information and respond to questions as appropriate. * Ability to maintain confidentiality. * Ability to work varying hours, including evenings, weekends and holidays as required in on-call schedule. * Ability and proficiency in the use of computers and company standard software. * Must be able to work collaboratively as well as independently. * Advanced knowledge of IT systems, including networking, server, storage and applications. * Ability to document and develop standard operating procedures for day to day activities. * Working knowledge implementing, migrating, and upgrading several middleware application platforms.   WORKING CONDITIONS:  Work is performed in an office setting.  May be exposed to temperatures, which may be cooler than a normal office setting.  Hazards: Possible injury in working with electronic equipment.  Must follow safety and security procedures.  Travel may be required. The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.   PAY RANGE:  “Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $64,900 and $147,250.”  We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis.  Nothing herein is intended to create a contract.  #AFG #LI-CH1 Accident Fund Insurance Company of America

Operate, maintain, and secure computing platforms, servers, and networks ensuring high availability, including deploying new technologies and disaster recovery planning. | Bachelor's degree and 3-5 years IT experience with strong knowledge of multi-cloud environments, server OS, and automation tools. | SUMMARY: The Infrastructure Engineer I role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for installing, maintaining, upgrading, and continuously improving the Company’s operating environment while maintaining the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments, responding to incidents, problems, supporting On-Call responsibilities and planning for growth.  Infrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain, and perform testing of server operating systems, networks, and related utilities and hardware. Additionally, this role’s responsibilities include troubleshooting problems as reported by users, supporting Web access and maintaining a secure systems environment.    GENERAL RESPONSIBILITIES/TASKS: * May act as a technical project leader or provide work leadership for lower level employees. * Participates in and may lead groups/committees related to processes, standards and best practices. * Mentors and accepts trouble reports from operations and less experienced technical support personnel. * Plans for the replacement of obsolete resources that comprise compute infrastructure.  * Recommends new software and hardware that provide new features/functions and prepares documentation to support recommendation of new software/hardware. * Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment. * Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis. * Ensures security among data management and associated processes, including adhering to data retention policies, file systems and data transfers * Ensures maintenance and support agreements are in place with the vendor and licensing is up to date. * Build, support and maintain the protection of company data and systems through the use of security solutions, backups, redundancy and disaster recovery solutions. * Perform installation, maintenance and support of system software, hardware and infrastructure for moderately complex projects. * Management of asset lifecycle process through planning and forecasting, including recommendation for replacement of obsolete or end-of-life resources as needed. * Interacts with external vendors to evaluate technology changes, including licensing and contracts, and their impact on the business. * Investigates and analyzes resource utilization and prepares reports and metrics, making appropriate changes to optimize the infrastructure and provide the highest possible level of performance and security.  * Recommends improvements and changes to methods and procedures. * Partnering with internal business client(s) and have a clear understanding of the context of the application and its usage to ensure successful implementation. * Research and plan implementation of middleware upgrades, security patches and bug fixes. * Assist the development staff as the technical lead for development, test and production environments.  * Responsible for technical recovery plans and lead disaster recovery planning and exercises. * Produce periodic reports for management and staff. * Serve as a point of contact for middleware applications and manage vendor relationships. * Understanding of middleware infrastructure security-based tools available within in multi-cloud infrastructure. * Follow industry best practices for maintaining multi-cloud workloads. * Leverage automation tools to script configuration changes that modify/update the workload ecosystems through automation. * Understanding of network security-based tools available within in multi-cloud infrastructure. * Serves as a technical leader in the initial installation and configuration of off the shelf enterprise-level applications and provide supporting documentation during hand-off. * Provides some scripting (Windows / Unix) as needed. * Develops and maintains technical documentation for supported infrastructure and applications (implementation design documents, support activities, etc.). * Identifies, tracks, resolves, responds and raises awareness of complex application and data issues. * Provides 24x7 support as needed during on-call rotation * Manage/Maintain current Job Scheduler software (e.g. Tidal Workload Automation, ControlM, etc)   This position description identifies the responsibilities and tasks typically associated with the performance of the position.  Other relevant essential functions may be required.   EMPLOYMENT QUALIFICATIONS: EDUCATION OR EQUIVALENT EXPERIENCE:    Bachelor's degree in computer science, information technology, or related field required. Certification or progress toward certification of, industry-recognized professional designation preferred and encouraged. Combinations of relevant education and work experience may be considered in lieu of a degree. Continuous learning, as defined by Company’s learning philosophy, is required.    EXPERIENCE:  Three to five years’ experience within an IT environment which provides the necessary skills, knowledge and abilities. One-year relevant experience supporting personal computers in a multi-site, multi-platform environment as well as telephone support of remote staff preferred. Experience within the insurance industry highly preferred.   General SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: * Exceptional customer support with proven track record of positive outcomes. * Consistent and proficient demonstration of required job SKA which exceed standard job expectations. * Consistent and proficient demonstration of troubleshooting that demonstrates a comprehensive and holistic understanding of systems integration. * Recognized as a technically credible role model. * Demonstrated ability to mentor and coach others with less experience. * Knowledge of applications and platforms including: Microsoft Active Directory, Microsoft Office 365, DNS servers, DHCP servers, RHEL Operating Systems, Windows Operating Systems and automation tools * Considerable knowledge of, and the ability to practically apply, necessary testing, practices and procedures. * Knowledge of IT system installation, configuration, and maintenance. * Strong software Development Life Cycle principles, processes, tools, and techniques. * Knowledge of performance measuring and monitoring of IT systems. * Ability to apply the principles of independent logical thinking to define problems, collect data, establish facts and draw valid conclusions. * Ability to comprehend the consequences of various problem situations and to refer them for appropriate decision-making.  * Ability to handle multiple priorities, establish workflows, and meet necessary deadlines. * Ability to work with minimum supervision. * Excellent oral and written communication skills. * Ability to communicate factual and technical information with customers clearly and concisely. * Ability to effectively exchange information clearly and concisely and to present ideas, report facts and other information and respond to questions as appropriate. * Ability to maintain confidentiality. * Ability to work varying hours, including evenings, weekends and holidays as required in on-call schedule. * Ability and proficiency in the use of computers and company standard software. * Must be able to work collaboratively as well as independently. * Advanced knowledge of IT systems, including networking, server, storage and applications. * Ability to document and develop standard operating procedures for day to day activities. * Working knowledge implementing, migrating, and upgrading several middleware application platforms. * Ability to maintain/upgrade current Job Scheduling platform * Review/Update calendars within Job Scheduling platform     WORKING CONDITIONS:  Work is performed in an office setting.  May be exposed to temperatures, which may be cooler than a normal office setting.  Hazards: Possible injury in working with electronic equipment.  Must follow safety and security procedures.  Travel may be required. The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.   PAY RANGE:  “Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $56,700 and $114,850.”   We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis.  Nothing herein is intended to create a contract.   #LI-CH1 #AFG Accident Fund Insurance Company of America