EMC Insurance

Develops and implements risk control strategies, partners with internal teams, and leads risk mitigation efforts within assigned segments. | Requires extensive experience in casualty risk control, safety consulting, or related fields, with professional certifications preferred. | At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. • *This role can be performed remotely anywhere in the US** Essential Functions: • Develops and implements segment-specific risk control strategies that align with corporate goals and regulatory expectations • Develops the overall strategy to support the underwriting vision for the individual segments and leads the team in the execution of that strategy • Serves as assigned segment subject matter expert to provide risk control strategic direction enterprise wide • Leads the team in the identification, evaluation, and mitigation of operational and regulatory risks within assigned segment(s) identifying key exposures to loss and developing the tools needed to mitigate the exposures • Establish and monitor KPIs such as billable hours, recommendation compliance rates, and ROI success stories • Leads the process of aligning risk control strategies and practices with short- and long-term underwriting strategies within business segment(s) in support of enterprise-wide business and profitability goals • Partners with Underwriting, Claims, and analytics teams to integrate risk insights into business decisions • Acts as a strategic partner and technical resource for field risk control and team members, and offers guidance on complex matters within assigned business segment(s) • Proactively communicates and makes necessary recommendations to Risk Control Leadership for improvements needed to meet company goals and improve risk control results • Ensure adherence to internal policies and external regulations, and provide timely reporting to senior leadership • Serves on special projects with other strategic partners within the organization as a representative of assigned business segment(s) • Serves as a subject matter expert and provides risk control segment expertise to departments within the company, including organizing and assisting in preparation and teaching of workshops and seminars for risk control staff • Develops training and white paper materials for policyholders and agents • Partners with brokers to build strong relationships and represents EMC Risk Control during sales proposals, agent meetings, regional territory planning • Oversees and monitors the workload and performance of the Segment team within Risk Control, and performs all duties expected of a people leader at EMC • Other duties as assigned Education & Experience: • Bachelor’s degree, preferably in safety, risk management, engineering, or equivalent relevant experience • Ten years of experience in casualty risk control, safety consulting, or related field, including at experience in all business segments in which EMC conducts business • Professional certifications such as CSP, ARM, or equivalent preferred Knowledge, Skills & Abilities: • Strong knowledge of at least three of the six business segments in which EMC does business • Advanced understanding of risk exposures and mitigation strategies within assigned business segments • Strong analytical and problem-solving skills with the ability to interpret complex data • Excellent ability to advise, partner, influence and effectively consult with diverse internal and external stakeholders, including senior leaders, executives, and project owners • Excellent ability to distill and communicate highly complex issues for technical and non-technical audiences • Advanced ability to interpret and apply safety regulations and industry standards • Ability to work independently and collaboratively across departments The hiring salary range for this position will vary based on geographic location, falling within either of the following: $112,276 - $161,326 or $124,084 - $177,469 A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers . Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws. All of our locations are tobacco free including in company vehicles.

Leading underwriting strategy, ensuring compliance, and developing high-performing teams within the organization. | Extensive experience in commercial lines underwriting, leadership in team development, and relevant professional designations preferred. | At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. Essential Functions: • Leads Northeast Region territory underwriting strategy execution and performance to drive profitability, compliance, and operational efficiency. • Adheres to established countrywide appetite underwriting guidelines while identifying opportunities to develop supplemental regional guidance within those parameters. • Fosters collaboration with internal stakeholders and agency partners, leveraging data-driven insights to enhance pricing accuracy and risk assessment. • Ensures underwriting quality, compliance with regulatory and internal standards, and drives continuous innovation in alignment with broader company strategies. • Leads team development, providing training, coaching, and succession planning to build a high-performing underwriting unit. • Represents underwriting in strategic planning, drives agency engagement, and enhances operational effectiveness to support sustainable growth. • Operates in close collaboration with Field and Corporate Office Underwriting and Sales leadership. Education & Experience: • Bachelor's degree, preferably in insurance or business administration or equivalent relevant experience • Ten years of commercial lines underwriting experience, including at least four years of experience directly leading and developing teams, or related experience • CPCU designation or other underwriting-related designation(s) preferred Knowledge, Skills & Abilities: • Extensive expertise in underwriting principles and risk management strategies with the ability to oversee and shape underwriting policies to align with organizational goals • Advanced problem-solving and decision-making skills, leveraging data-driven insights and forward-thinking approaches to address complex challenges • Exceptional leadership capabilities, with demonstrated success in mentoring and inspiring high-performing teams to exceed goals and embrace change • Exceptional ability to identify and seize opportunities for operational efficiencies and revenue growth while maintaining rigorous standards of quality and compliance • Strong ability to lead large-scale initiatives and manage multiple cross-functional projects, while maintaining focus on long-term organizational objectives • Demonstrated success working in cross-functional/departmental alignment and matrixed management structure • Advanced ability to design and execute strategic business plans, aligning departmental objectives with the company’s mission and growth strategies • Exceptional written communication, public speaking and facilitation skills, with the capacity to represent the organization at industry events • Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards will be required if driving The hiring salary range for this position will vary based on geographic location, falling within either of the following: $149,392 - $214,114 or $164,706 - $236,054 A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers. Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws. All of our locations are tobacco free including in company vehicles.

Provide first-level support and troubleshooting for underwriting and policy administration systems, assist users, create documentation, and support system changes and training. | Associate degree or equivalent experience with 3 years in business analysis, process improvement, service desk, underwriting, rating, or related technology roles, plus strong communication and organizational skills. | At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. • *This position is fully remote and can be based anywhere in the U.S.** Essential Functions: • Serves as first point of contact for users seeking assistance with underwriting management, policy administration and rating platforms • Researches and answers inquiries, including moderately complex inquiries, from all levels of underwriting and rating team members as they related to general operation of the underwriting and policy systems, business procedures, system speed, outages and system documentation • Assists front line users/departments in their completion of policy transactions by analyzing the error, reviewing the detailed policy information, formulating a response on how to address the issue, either systematically or with a consistent business process or work around resolution • Assists and performs troubleshooting through diagnostic techniques and pertinent questions. Determines the best solution based on the issue and details provided by user for all underwriting management, policy administration, and rating platforms (legacy and new) • Creates and updates online help documents for underwriting management and policy systems as assigned • As needed, creates and notifies users of systems changes as they are moved to production • Assists in User Acceptance Testing (UAT) for assigned systems and features • Reviews the screen documentation to ensure that it matches the production screen functionality • Assists in the research of the impact to the system from proposed changes and enhancements, including the impact on the system users • Records, monitors, and reports on the progress of application changes and enhancements requests as a result of a help desk inquiry • Develops supplemental training, procedure and work-around materials • Identifies the need and contributes to training and resource documents for common issues as a result of Help Desk inquiries and metrics • Monitors procedural, business process and training materials for relevance to current needs; creates/modifies or partners with other teams to keep user resources current • Shares, or may facilitate, training for front line users; either individually or in group setting Education & Experience: • Associate degree in insurance, business administration, computer science, or related field, or equivalent relevant experience • Three years of experience in business analysis, process improvement, service desk, underwriting, rating, or technology or related preferred Knowledge, Skills & Abilities: • Strong business knowledge of underwriting and rating, with related system knowledge • Strong analytical abilities to identify problems and prepare solutions • Strong knowledge of video and other file formats • Good knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Teams, Zoom, and other collaboration tools • Knowledge of technical concepts such as client-server, Web applications, and/or Cloud Architecture preferred • Strong verbal and written communication skills, including presentation skills • Ability to work in a team setting, as well as independently • Strong organizational skills • Ability to develop testing strategies, and follow through on projects • Excellent customer service skills The hiring salary range for this position will vary based on geographic location, falling within either the $27.00-$37.00 range or the $30.00-$41.00 range. A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws. All of our locations are tobacco free including in company vehicles.