Embry-Riddle Aeronautical University

Analyzing support tickets, maintaining and improving ITSM platform modules, and supporting service delivery. | Experience managing ITSM systems, ITIL certification, project management skills, and experience with automation and process optimization. | Job Description Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL, and Prescott, AZ—along with a Worldwide network spanning roughly 120 global locations—Embry-Riddle proudly stands as the world’s largest aviation and aerospace university. Now celebrating our 100th year, we continue to lead innovation in STEM education, serving more than 30,000 students worldwide. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space prepare the next generation of leaders shaping the future of flight and beyond. The Opportunity Technology department in a teleworking arrangement. This position focuses on enhancing service management practices and maintaining the IT Service Management (ITSM) platform, TeamDynamix. The Specialist is responsible for analyzing support tickets to identify patterns and implement proactive improvements in service management. They ensure quality control across ticket handling and collaborate with IT leadership to support consistent, best-practice service delivery. Additionally, the role includes managing and maintaining all ITSM modules, such as the Service Catalog, Incident, Change, and Problem Management, Asset Management, Knowledge Management, Project Portfolio, and the Self-Service Portal. Embry-Riddle provides professional development opportunities, a four-day summer work schedule, and a robust benefits package – from quality health care and retirement to generous education benefits. The ideal candidate desires to be a part of a vibrant community of Information Technology professionals and supports the mission of the University as a world leader in aviation and aerospace education. Embry-Riddle provides education globally and maintains a diverse technology footprint. Essential Job Functions Provides detailed data and trending analysis and presents findings with recommendations that support continuous improvement. Researches business needs and industry best-practices to support the identification of gaps or deficiencies in existing processes, services, and service portfolios. Performs requirements gathering and analysis, solution design, development, quality assurance, and release management. Develops workflows and automation. Maintains the Knowledge Management review process. Reviews and updates the Service Catalog. Creates and maintains ITSM training and process documentation. Performs quality control reviews, provides feedback and training as needed to IT staff, supporting ITIL and ITSM best practices. Assists in the creation of management information including KPIs, reports, and dashboards. Develops roadmaps and investigates new technology. Supports the day-to-day response, administration, and maintenance of the ITSM platform, including account maintenance and reporting. Performs and coordinates testing of ITSM updates and new releases. Coordinates integrations with other university systems. Attends meetings and participates in projects and committees, as assigned. Perks Await You at Embry-Riddle! Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period. Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day. Qualifications Required Education and Qualifications: High School (or GED) level ability in grammar, spelling, basic composition, and math. ITIL certification required. Demonstrated experience managing an ITSM system (i.e. Incident, Change, Problem, Knowledge, etc.). TeamDynamix experience a plus. Strong knowledge of ITIL best practices for service and incident management. Experience in evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Previous experience working on projects that focus on automations, creating efficiencies, and improving the end user experience. Bachelor's degree preferred or equivalent work experience can be substituted. Previous IT Service Management experience may be considered in lieu of ITIL certification. Service Desk or IT Support Experience preferred. Application process/requirements To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311013. Please attach all relevant materials to your application when you apply online. Complete submissions include: Cover letter Full Resume Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff. Exciting opportunities await at Embry-Riddle! As we continue to grow, we’re thrilled to welcome new talent to our team. We’re seeking highly qualified, passionate, and driven candidates to join us on this journey. ✨ Explore our current openings and apply for the roles that best fit your skills and aspirations. ✨ Track the progress of your application anytime by logging into your candidate account. ✨ Set up “Job Alerts” so you’ll be the first to know when new opportunities that match your interests are posted. If you need any assistance throughout the application process, our recruiting team is here to help—just reach out to us at eraujobs@erau.edu.. Thank you for considering a career with Embry-Riddle. We look forward to the possibility of having you on our team! Embry-Riddle President Launches Centennial Celebration in Annual State of the University Address Virtual tours: Daytona Beach: Visit the Campus Prescott: Visit the Campus Prescott Campus Future Flythrough | Embry-Riddle Aeronautical University (ERAU) Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Coordinate and produce high-quality online courses in collaboration with faculty, ensuring adherence to university standards and timely delivery. | Master's degree in Online Education or Educational Technology, 3-5 years of relevant experience, proficiency with online learning software, and strong project management and communication skills. | Job Description Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL, and Prescott, AZ—along with a Worldwide network spanning roughly 120 global locations—Embry-Riddle proudly stands as the world’s largest aviation and aerospace university. Now celebrating our 100th year, we continue to lead innovation in STEM education, serving more than 30,000 students worldwide. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space prepare the next generation of leaders shaping the future of flight and beyond. The Opportunity Embry-Riddle Aeronautical University, Worldwide announces an exciting opportunity in the Department of Online Education. The Instructional Designer I primary responsibility is the successful production of high-quality online courses. There is daily interaction with internal peers, course developers, media specialists, contractors, other IDD staff, the Executive Director of Instructional Design and Development, and the Directors of Instructional Design and Development. The position is responsible for the overall coordination of multiple online course development activities, serving as a program manager for online course production, updates, and maintenance. The position requires superior critical thinking, strong interpersonal and communication skills, sharp time management skills, along with comfort working in a team environment and extensive knowledge on instructional design and online education. The Instructional Designer I must be able to navigate the higher education academic environment successfully. Key job functions include: Collaborates with remote faculty to prepare high-quality online courses, for academic and non-credit delivery. Edits and organizes electronic information to create high-quality, adult learning oriented online course content. Coordinates the production and/or acquisition of instructional materials, including video, graphics, animations, and interactive media elements. In collaboration with faculty, produces instructional materials within the university’s Learning Management System (Canvas). Conducts quality assurance reviews of courses and other instructional materials. Implements established ERAU course development standards and policies and communicates those with other team members and faculty Works equally well in a team-based and individual context, as required by specific work demands. Monitors and communicates textbook issues affecting course development and implementation. Facilitates course approval process with academic department chairs upon completion of course development. Coordinates course review cycles and facilitates course redevelopments and updates. Coordinates project tasks and timeline to ensure timely execution of course production projects. If/when needed, engage with internal peers in the collaborative design and development of online courses and related projects. Encouraged (but not required) to engage in research projects with the goal of attending relevant conferences and training as well as performing presentations. Perks Await You at Embry-Riddle! Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period. Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day. Qualifications Required Qualifications: Master's degree in Online Education, Instructional Design and/or Educational Technology. 3-5 years of professional experience. Required skills, knowledge, abilities: Related and relevant experience in online education, particularly in post-secondary educational settings Expertise with software applications used in designing online learning experiences. Advanced critical thinking skills in a fast-paced, changing environment. Exceptional project management skills. Ability to address multiple deadlines and balance multiple needs and perspectives in a professional manner. Excellent personal and remote communication skills. Ability to work professionally and collegially in a team environment. Problem-solving skills that include identification, analysis, and proactive solutions in support of University goals Application process/requirements To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310935. Please attach all relevant materials to your application when you apply online. Complete submissions include: Cover letter Full Resume Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff. Exciting opportunities await at Embry-Riddle! As we continue to grow, we’re thrilled to welcome new talent to our team. We’re seeking highly qualified, passionate, and driven candidates to join us on this journey. ✨ Explore our current openings and apply for the roles that best fit your skills and aspirations. ✨ Track the progress of your application anytime by logging into your candidate account. ✨ Set up “Job Alerts” so you’ll be the first to know when new opportunities that match your interests are posted. If you need any assistance throughout the application process, our recruiting team is here to help—just reach out to us at eraujobs@erau.edu.. Thank you for considering a career with Embry-Riddle. We look forward to the possibility of having you on our team! Embry-Riddle President Launches Centennial Celebration in Annual State of the University Address Virtual tours: Daytona Beach: Visit the Campus Prescott: Visit the Campus Prescott Campus Future Flythrough | Embry-Riddle Aeronautical University (ERAU) Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Support and develop custom applications and integrations between university systems, focusing on ColdFusion back-end and front-end technologies. | Minimum 5 years' experience in full-stack web development with ColdFusion, C#.Net, Java, Linux Shell scripting, PowerShell, and expertise in web security, accessibility, and application performance. | Job Description Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space. The Opportunity Reporting to the Director of Application Development, the Application Developer and Integration Specialist is an experienced full-stack developer who will work to support the University’s business processes by effectively and efficiently applying technology solutions to deliver custom applications and integrations between university systems. This position is involved in customizations of and integrations between the University’s intranet, portal, online learning, identity management, business systems, and e-commerce environments. This requires the ability to learn and support the existing custom applications, the needs of the business units that rely on them, the business processes of the departments that require new custom solutions, and the business’ need for integrations between systems. Ideal candidates will have substantial experience building and maintaining forms and applications running on a ColdFusion back-end using both Oracle and Mongo databases. Expertise with front-end technologies including HTML, Bootstrap, JavaScript, jQuery, and CSS is also required. The candidate will be expert in various data exchange formats such as JSON, XML, delimited and fixed-length data and with using web API’s to exchange data between systems. Experience and willingness to work in low-code/no-code cloud integration tools like Informatica Intelligent Cloud is required. Expertise adjacent languages and technologies is highly desired including C#.Net, Java, Linux Shell scripting and PowerShell. The candidate should be well versed in tools used to develop, debug and test applications, web services and evaluate application performance. Attention to detail coupled with an inquisitive nature are key ingredients for the candidate to be successful. The position is highly technical in nature and requires a team-player attitude capable of leading or contributing to projects. Whether leading projects or contributing to projects lead by others, the candidate must be driven to achieving a balance among application reliability, ease of use, efficiency and security while keeping customer satisfaction the priority. Strong communication skills, the ability to work collaboratively across teams, departments, and the university community, and a strong team-player attitude are essential for success. As this is a remote position, the Application Developer and Integration Specialist works from home but maintains a standard business hours schedule to support the needs of the university constituents - our customers. The analyst uses Microsoft Teams for instant messaging and video meetings with team members and customers, ensuring effective communication and personalized service. Working for Embry-Riddle entitles employees to a robust benefits package – from quality health care and retirement options to generous education benefits and a flexible summer 4-day work week. Perks Await You at Embry-Riddle! Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period. Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day. Qualifications Required Education and Qualifications: Bachelor’s degree in computer science, Management Information Systems, or a related field Required Skills, Knowledge, and Abilities: Commitment to IT Core Values: continuous improvement, teamwork, accountability, learning from mistakes, and determination Minimum of 5 years’ experience building full-stack web applications using technologies such as ColdFusion, C#.Net, JavaScript, HTML5, Bootstrap, and CSS/CSS3 Familiarity with MVC frameworks and development methodologies Knowledge of web application security standards and techniques Expertise in design, implementation, and deployment of user-centric software Experience creating accessible, usable websites Ability to adapt to rapidly changing technologies Willingness to learn new skills and enhance existing skills Strong creativity, attention to detail, and organizational skills Required Experience: 5–10 years of work-related experience in Information Technology Job Parameters Hours and Days of Work / Travel Requirements: Working hours are structured to support customers and IT systems. While periodic peak times may require hours beyond the standard eight-hour workday, the majority of work is scheduled within normal business hours (8:00 AM – 5:00 PM Eastern Time), with some flexibility. The position requires cell phone availability and accessibility to provide critical IT support after hours, evenings, weekends, and other times as needed to ensure University IT applications remain operational. Application process/requirements To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310730. Please attach all relevant materials to your application when you apply online. Complete submissions include: Cover letter Full Resume Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. Exciting opportunities await at Embry-Riddle! As we continue to grow, we’re thrilled to welcome new talent to our team. We’re seeking highly qualified, passionate, and driven candidates to join us on this journey. ✨ Explore our current openings and apply for the roles that best fit your skills and aspirations. ✨ Track the progress of your application anytime by logging into your candidate account. ✨ Set up “Job Alerts” so you’ll be the first to know when new opportunities that match your interests are posted. If you need any assistance throughout the application process, our recruiting team is here to help—just reach out to us at eraujobs@erau.edu.. Thank you for considering a career with Embry-Riddle. We look forward to the possibility of having you on our team! Embry-Riddle President Launches Centennial Celebration in Annual State of the University Address Virtual tours: Daytona Beach: Visit the Campus Prescott: Visit the Campus Prescott Campus Future Flythrough | Embry-Riddle Aeronautical University (ERAU) Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.