Eleos Health

The Customer Experience Partner will guide the implementation and ongoing success of Eleos across the Commercial customer segment, ensuring effective onboarding and measurable value. They will manage the full post-sale lifecycle, build strong relationships, and monitor customer health to drive outcomes. | Candidates should have 3+ years of experience in customer-facing roles within a SaaS environment, with strong organizational and analytical skills. Experience with healthcare workflows and technical configuration is preferred. | Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do. What is this opportunity? We are seeking a Customer Experience Partner (CEP) to guide the implementation, adoption, and ongoing success of Eleos across our Commercial customer segment. As the primary post-sale point of contact, you will ensure customers onboard effectively, achieve measurable value, and maintain long-term, successful partnerships. Reporting to the Customer Experience Team Lead, you will blend technical guidance, customer engagement, and proactive success planning to drive quick time to value and sustained outcomes. You will help customers adopt Eleos deeply, understand their workflows and goals, and partner internally to ensure a seamless, high-quality experience throughout the customer lifecycle. Who are you? You are a customer-focused, detail-oriented professional who thrives at balancing relationships, technical understanding, and process excellence. You enjoy helping customers navigate new technology, translating insights into action, and supporting users at all levels—from frontline clinicians to operational leaders. You are comfortable guiding onboarding, interpreting data to spot risks and opportunities, managing multiple accounts simultaneously, and collaborating with cross-functional teams. You value clarity, consistency, and proactive communication, and take pride in ensuring your customers succeed. How will you contribute? Implementation & Time to Value Lead customer technical configurations with a focus on speed, clarity, and effective adoption. Configure customer environments, guide administrators, and ensure technical readiness. Deliver product overviews, workflow recommendations, and best practices. Customer Engagement & Ownership Serve as the primary customer contact for onboarding, value delivery, and ongoing partnership. Manage the full post-sale lifecycle for your Commercial account portfolio, using a blend of personalized human touchpoints and scalable digital-touch tools to support customer success. Build strong relationships with day-to-day users and operational leaders. Understand each customer’s goals, workflows, and success metrics to tailor recommendations and guidance. Ongoing Value & Adoption Monitor usage patterns and customer health to proactively identify risks or opportunities. Use data and insights to recommend workflow improvements and feature adoption. Provide strategic check-ins to reinforce value and drive customer outcomes. Collaborate with the Customer Academy to support customer training and enablement. Cross-Functional Collaboration Partner with Account Managers on renewal preparation and expansion opportunities. Share customer insights and product feedback with internal teams to influence improvements. Support process optimization and scalability initiatives within Customer Experience. Administration & Documentation Maintain accurate account records, implementation plans, and customer notes. Track progress toward customer goals and internal KPIs. Follow operational processes to ensure consistent, high-quality customer delivery. What qualifications and skills will help you be successful? 3+ years of experience in Customer Success, Implementation, Account Management, or another customer-facing role in a Saas environment. Experience supporting a dynamic book of business of Commercial customers while driving strong customer outcomes. Ability to communicate clearly and build trusted customer relationships. Comfortable simplifying technical concepts for non-technical users. Strong organizational skills and ability to manage multiple projects simultaneously. Analytical mindset with the ability to translate data into actionable insights. Experience with healthcare workflows or health tech environments preferred. Previous exposure to deployment, configuration, or product training activities. Strong technical configuration acumen including experience with HTML/CSS, JSON, XML Ability to travel up to 20% What does success look like? Customers achieve value quickly and sustain strong adoption over time. High customer satisfaction and consistently positive feedback. Clear, proactive communication with customers and internal partners. Accurate documentation and reliable, process-driven execution. Strong renewal outcomes and low churn within your account portfolio. This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health. We have: A product that positively impacts people's lives every single day. A team of amazing people with a shared vision and the infinite drive to make it happen The base pay range for this position is $100,000-130,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location. In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4% Flexible PTO + Additional mental health days off you can take any given moment simply because you need them. Fully remote work environment Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.

Manage and mentor a team of SDRs to generate pipeline, optimize outreach strategies, and collaborate across departments. | 2-4+ years in SaaS/Healthtech sales development, leadership experience, proven target achievement, strong coaching skills, and ability to operate in a fast-paced environment. | Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do. What is this opportunity? We are looking for a Sales Development Team Lead to help scale, coach, and elevate our SDR organization. As the SDR Team Lead, you will manage the SDR team responsible for driving high-quality pipeline creation across our Healthtech business. You will be a player-coach: supporting daily execution, refining outbound strategy, strengthening cross-functional partnerships, and building operating cadences that drive predictable, repeatable pipeline. You will also help build structure in a startup environment — coaching new SDRs, improving outreach processes, establishing best practices, and reinforcing a positive and accountable team culture. This role will work closely with Sales, Marketing, RevOps, and GTM leadership. With fast growth, strong traction, and a clear market need, this is an incredible opportunity to build and scale a modern outbound team in a mission-driven organization. Who are you? You are passionate about pipeline generation, coaching reps, and building systems that help SDRs succeed. You know how to motivate a team, inspect the details, and still think strategically about what needs to happen next quarter. You thrive in a dynamic, high-growth environment and enjoy working cross-functionally to solve problems quickly. You’re the kind of leader who jumps in with your team, leads from the front, and ensures everyone around you becomes better as a result. How will you contribute? Team Leadership & Coaching Manage, coach, and mentor a team of SDRs focused on outbound and event-driven pipeline creation. Provide ongoing feedback, call coaching, skill development, and structured 1:1s. Build a positive, accountable, high-performance culture where SDRs feel supported and challenged. Pipeline Generation Own SDR pipeline targets and ensure consistent attainment of meetings-held and qualified opportunity goals. Monitor funnel trends to continually optimize SDR targeting, outreach patterns, and prospecting prioritization. Review SDR messaging, sequences, and outbound strategy for quality, relevance, and execution. Process & Operational Excellence Build repeatable operating cadences for prospecting, reporting, and collaboration. Inspect daily activity and quality metrics (calls, emails, talk tracks, meetings held, pipeline creation). Partner with Marketing and Sales on events, campaigns, and demand-gen motions to ensure high-quality follow-up. Cross-Functional Collaboration Work closely with Sales, Marketing, RevOps, and Enablement to ensure alignment across the funnel. Communicate trends from the field: what’s resonating, what’s not, and what prospects are asking for. Identify operational blockers and bring forward solutions that increase efficiency and consistency. Team Development & Culture Onboard new SDRs quickly by owning training, role-play, and onboarding processes. Foster a collaborative environment that celebrates team wins and improves collective learning. Support SDRs in growing their skills, confidence, and long-term career trajectory through consistent coaching, feedback, and development opportunities. What qualifications and skills will help you be successful? 2–4+ years of SDR experience in a high-growth SaaS or Healthtech environment 1–2+ years of mentorship, team lead, or management experience preferred Proven track record of exceeding pipeline or meetings-held targets Strong coaching skills with experience reviewing calls, messaging, and sequences Performance management experience, including identifying gaps, setting expectations, and coaching reps toward improvement Experience working cross-functionally across Sales, Marketing, and RevOps Ability to operate in a fast-paced, high-ambiguity environment and bring structure where needed Data-driven, organized, and detail-oriented Strong communication and interpersonal skills Passion for sales development, outbound strategy, and helping reps grow Willing to work primarily East Coast hours This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health. We have A product that positively impacts people's lives every single day. A team of amazing people with a shared vision and the infinite drive to make it happen The base pay range for this position is $80,000 - $100,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location. In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4% Flexible PTO + Additional mental health days off you can take any given moment simply because you need them. Fully remote work environment Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.

Manage strategic enterprise customer relationships to drive adoption, value realization, and retention while collaborating cross-functionally to influence product strategy. | 4-7 years in customer success or related roles in SaaS or healthcare tech, experience managing enterprise accounts, strong communication and analytical skills, and a bachelor's degree. | Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do. What is this opportunity? We are seeking a Customer Success Partner to lead relationships and drive outcomes across Eleos's largest enterprise customers. This role is responsible for ensuring customers achieve measurable value, strong adoption, and long-term partnership results. Reporting to the Customer Success Team Manager, you will serve as a strategic advisor who helps customers realize the full impact of Eleos. You will guide value delivery, surface insights, coordinate cross-functional work, and align customer goals to product capabilities. Who are you? You are a strategic, customer-focused professional who takes ownership of driving value and measurable outcomes. You build trust with stakeholders at all levels and are comfortable managing complex customer environments. You enjoy interpreting data, facilitating executive conversations, and influencing both customer strategy and internal priorities. You see yourself as a partner in your customers' success and take pride in delivering a thoughtful, proactive experience. How will you contribute? • Manage a portfolio of Eleos's largest enterprise customers, serving as their primary post-live strategic partner • Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria • Lead quarterly business reviews focused on outcomes, adoption insights, and value realization • Partner with Account Management to support renewals and expansions, targeting strong retention and growth • Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities • Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements • Translate customer insights into recommendations that influence Eleos's roadmap and product strategy • Develop and share success stories that demonstrate clinical, operational, and organizational impact • Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making What qualifications and skills will help you to be successful? • 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology • Proven success managing strategic or enterprise accounts with ARR greater than 250,000 per customer • Strong ability to communicate customer value using data and outcomes • Strong experience in increasing product utilization across accounts • Skilled in executive engagement, success planning, and facilitating high-impact business reviews • Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero • Strong analytical, organizational, and communication skills • Collaborative and comfortable working across multidisciplinary teams • Bachelor's degree required; certification in Customer Success or advanced business training preferred This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health. We have • A product that positively impacts people's lives every single day. • A team of amazing people with a shared vision and the infinite drive to make it happen • The base pay range for this position is $125,000-$140,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location. • In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4%. • Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy. • Unlimited PTO • Fully remote work environment • Additional mental health days off you can take any given moment simply because you need them.