Elements Massage

Create an exceptional customer service experience and promote wellness programs to clients. | Prior retail sales experience, customer service in a spa-like environment, familiarity with office tools, and a customer-focused attitude. | Overview If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives. Our team members will earn commission for wellness plan sales and have the opportunity to earn up to $500+. Qualifications and Skills Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty. The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients. The right candidate can turn every incident of client criticism to a story of great customer service. Responsibilities Responsibilities and Duties Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional customer service experience for all the clients every time they enter the studio. Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan Following our proven sales process to enroll clients into the Elements Wellness Program Being the first and final face of hospitality, whether on the phone or in the studio Ensuring the client appointment paperwork and payment process is brief, painless, and accurate Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world Qualifications Qualifications: Prior retail sales experience preferred; selling memberships or services in‐person to potential clients. Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution. Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs. Driven to create the best work environment for the employees and the best experiences for the client. Legal Disclaimer ©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.

Assist clients in purchasing wellness services, follow sales processes, and provide excellent customer service. | Prior retail sales experience, customer service skills, familiarity with office tools, and a passion for creating positive client experiences. | Overview If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales Associates enjoy the following perks: Bonuses based on monthly conversion numbers Medical insurance A complimentary monthly massage at the studio Our team members will earn commission for wellness plan sales and have opportunities to earn up to $500 in monthly additional bonuses. Here's what we are looking for: Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty. The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients. The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications: Prior retail sales experience preferred; selling memberships or services in‐person to potential clients. Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution. Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs. Driven to create the best work environment for the employees and the best experiences for the client. Legal Disclaimer ©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.

Create an exceptional customer service experience and promote wellness programs to clients. | Prior retail sales experience, customer service in a spa-like environment, familiarity with office tools, and a customer-focused attitude. | Overview If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives. Our team members will earn commission for wellness plan sales and have the opportunity to earn up to $500+. Qualifications and Skills Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty. The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients. The right candidate can turn every incident of client criticism to a story of great customer service. Responsibilities Responsibilities and Duties Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional customer service experience for all the clients every time they enter the studio. Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan Following our proven sales process to enroll clients into the Elements Wellness Program Being the first and final face of hospitality, whether on the phone or in the studio Ensuring the client appointment paperwork and payment process is brief, painless, and accurate Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world Qualifications Qualifications: Prior retail sales experience preferred; selling memberships or services in‐person to potential clients. Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution. Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs. Driven to create the best work environment for the employees and the best experiences for the client. Legal Disclaimer ©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.

Lead and manage a massage studio team to achieve sales and operational goals, oversee hiring and training, manage facilities and administrative tasks, and ensure customer satisfaction. | Management experience in retail, sales focus, passion for health and wellness, preferably massage industry experience, and ability to lead and manage a team effectively. | Overview Pay: $45,000.00 - $50,000.00 per year Job Title: General Manager FLSA Status: Exempt Department: Operations Reports To: Regional General Manager Position Summary: At Elements Massage we are passionate about our vision of Changing Lives through the powerful touch of massage. Through our people and our actions, we constantly strive to uphold our core values of Fun, Ownership, Respect, Passion and Integrity by keeping them at the forefront of all we do. The General Manager should be someone who can take our studio to the next level by motivating a sales and massage therapist team, leading by example, innovating to find unique solutions to grow, and translating business opportunities that have a positive and lasting impact on our greater wellness community! Position Responsibilities: Leading a studio wellness team to success with a growing client member base Sales focused mind – the ability to enroll clients in the Wellness Program and inspire employees to do so as well Create work schedules for staff Facilities management – Ensuring all guests areas are clean and ready for business. Administrative tasks – copying, filing, printing, and petty cash. Ensuring all documentation is accurate, complete and timely for both internal and external clients. Creating programs to increase productivity and to reach studio revenue goals. Overseeing the Front Desk and Massage Therapist hiring process. Coach, mentor, and train Front Desk and Therapists in all key business areas. Complete performance reviews of staff Ensure all studio policies and procedures are communicated and followed. Ensure brand standards are in compliance. Verify all therapists are up to date on licensing, insurance, and training. Train staff on studio software. Staff meeting planning, preparation, and execution. Employee conflict resolution and care. Addressing emergency scheduling issues quickly and professionally. Addressing all client requests and disputes to determine areas of improvement and complete client satisfaction. Preferred Skills, Experience, and Qualifications: EDUCATION/EXPERIENCE: Management experience in a retail environment (preferably GM experience) Passion for health and wellness industry Sales/Membership focused individual Experience in the massage industry a plus Experience with MindBody software a plus CORE COMPETENCIES: Results-oriented, and customer-centric approach Must enjoy and be passionate about selling Demonstrates strong ability to lead a team of employees Remains confident and calm under stress and conflict Excellent planning and time management skills Self-starter, organized, and able to manage multiple priorities (project management) Ability to establish goals and convert plans into action Elements Massage offers an exciting benefits package that includes bonus, health benefits and vacation. Other Benefits: Free monthly 1 hour massage session Discounts on services Salaried positon of $45,000 to $50,000 depending on experience, with a bonus potential of up to $1000 a month. Physical Demands and Work Environment: Physical Demands While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers for work on computers and other typical office-type machines. Vision abilities required by this job include close vision. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. Work Environment Working in studio most days Evening and weekend work will be needed Job Type: Full-time Additional Compensation: Bonuses Work Location: One location Administrative Duties: Setting and meeting goals for service, operations, and financial results Maintaining excellent customer service standards Maintaining property and equipment Inspecting and adhering to safety and sanitation guidelines Performing front-line customer service Benefits: Employee discount Health, vision and dental insurance Paid time off Work Location: In person Legal Disclaimer ©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.

Sell monthly wellness program memberships, provide excellent customer service, and maintain client loyalty. | Prior retail sales or customer service experience, ability to work flexible hours including evenings and weekends, and familiarity with scheduling and payment software. | Overview If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales Associates enjoy the following perks: Pay $15 to $18 per hour depending on experience Bonuses based on monthly conversion numbers. Potential to get up to an additional $200 a month! Medical insurance 401K A complimentary monthly massage at the studio Here's what we are looking for: Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty. The right candidate will have the drive to help all clients that walk through our doors; established clients, and prospective clients alike. The right candidate can turn every incident of client criticism to a story of great customer service. Must have flexible availabilty. Evenings and weekend shifts required. Qualifications: Prior retail sales experience preferred; selling memberships or services in‐person to potential clients. Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution. Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs. Driven to create the best work environment for the employees and the best experiences for the client. Legal Disclaimer Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage + design are registered trademarks owned by ETM.

Retail Sales Associates are responsible for selling the monthly Elements Wellness Program and building customer loyalty. They must effectively listen to clients and turn criticism into positive customer service experiences. | Candidates should have prior retail sales experience, preferably in a spa-like environment. Familiarity with modern office tools and a drive to create a positive work environment are also important. | Overview If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales Associates enjoy the following perks: Bonuses based on monthly conversion numbers Medical insurance A complimentary monthly massage at the studio Our team members will earn commission for wellness plan sales and have opportunities to earn up to $500 in monthly additional bonuses. Here's what we are looking for: Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty. The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients. The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications: Prior retail sales experience preferred; selling memberships or services in‐person to potential clients. Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution. Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs. Driven to create the best work environment for the employees and the best experiences for the client. Legal Disclaimer ©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.