El Camino Health

Lead design and evaluation of compensation programs and advise HR leadership on total rewards strategies. | Bachelor's degree and 5+ years progressive HR or finance experience, including 3+ years in compensation or total rewards. | El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen. Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for. FTE 1 Scheduled Bi-Weekly Hours 80 Work Shift Day: 8 hours Job Description Job Profile Summary Analyze, administer, and lead the design, evaluation, and continuous improvement of compensation programs including developing and maintaining job descriptions, job evaluation, internal equity and external market analysis, salary administration, and variable pay plans. Serve as a subject matter expert and consultative partner to HR Business Partners and leadership to ensure compensation programs are competitive, equitable, and aligned to organizational strategy. Support the design, implementation, and governance of total rewards programs, policies, and procedures. Support and operationalize the organization’s job architecture framework, including job leveling, career paths, and compensation structures. Ensure that compensation programs, policies and practices enhance the Hospital's ability to attract, retain, motivate and engage employees and are compliant with regulations, union agreements, plan documents, and policies. Job Description Lead and/or independently manage participation in salary and HR practices surveys Gather data and conduct complex market and equity analysis; interpret results and develop recommendations for leaders Update and draft job descriptions and ensure alignment with job architecture framework and market benchmarks Administer step, contractual, and merit increases in partnership with HRIT and HR Business Partners; identify trends and recommend improvements to processes and guidelines Incentive and variable pay program administration; support design enhancements and analysis of effectiveness of programs Respond to inquiries; prepare and edit employee and management communications; provide consultative guidance on compensation matters Job evaluation of new and existing jobs using established job architecture and leveling criteria Partner with recruitment team on job offer recommendations and internal transfers; provide guidance on complex or exception-based offers Maintain job profiles by adding new jobs and updating existing job profiles in Workday; ensure data integrity and governance of job catalog Ensure compliance with DOL, FLSA and minimum wage requirements; proactively monitor regulatory changes and recommend updates Partner with HR, Finance, and leadership on compensation planning cycles (e.g., merit, market adjustments, incentives) Contribute to compensation-related projects, including system enhancements, process improvements, and program rollouts Qualifications Bachelor’s degree in human resources, business, social sciences, or related field. Five (5)+ years of progressive experience in human resources and/or finance including 3-5 years in Compensation or total rewards analysis experience preferred Must possess strong oral and written communication skills and the ability to communicate with employees and management staff Knowledge of computerized HRIT applications; Workday a plus Advanced Excel, PowerPoint and Microsoft Word skills including the development of complex spreadsheets and presentations, and experience preparing, documenting and presenting narrative reports and statistical analyses Knowledge of FLSA, DOL, ADA, EEO, and other regulatory and compliance requirements related to compensation and employment. Strong analytical and critical thinking skills Experience coordinating workstreams or key components of projects; ability to manage multiple priorities independently Attention to detail Demonstrated ability to influence stakeholders and provide consultative guidance on compensation-related decisions License/Certification/Registration Requirements – N/A Ages of Patients Served- N/A Salary Range: $49.87 - $74.81 USD Hour The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation. Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America) An Equal Opportunity Employer: El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara. At El Camino Health, our nationally recognized doctors and care teams are committed to providing you with high-quality, excellent care. We aim to deliver a healthcare experience that is designed around your individual needs. When you choose El Camino Health for your care, you can count on: Distinguished hospitals. Our fully accredited hospitals, Los Gatos, and Mountain View, have received numerous awards and honors for high-quality healthcare. Exceptional talent. Our reputation attracts high-caliber doctors who are approachable and friendly, a nursing culture exceptional for its highly personalized patient and family care, and leadership with a deeply personal commitment. Innovative approaches to care. We seek new treatments and techniques, and contribute to the medical community through clinical trials. Our urgent care sites powered by Carbon Health enable easy, immediate scheduling and follow up through the Carbon Health app. A focus on health. Our regional Men's Health Program offers a team approach to care and has a variety of specialists who are focused on men’s health issues, including heart and vascular, urology, sleep disorders, sexual dysfunction and healthy weight. We created the South Asian Heart Center and the Chinese Health Initiative to address unique health disparities in our patient population. A healing environment. Our spaces were specially designed for tranquility and comfort.

Coordinate patient scheduling and registration, verify insurance benefits, collect co-pays, and ensure a positive patient experience. | High school diploma required, 2+ years medical office or insurance experience, strong communication and customer service skills, ability to multitask and learn new software. | El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen. Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for. FTE 1 Scheduled Bi-Weekly Hours 80 Work Shift Day: 8 hours Job Description The Patient Services Representative serves as the primary point of contact for patient electronic scheduling and registration. The role supports operations by coordinating schedules for patients and providers. The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare. Interviews patients either by telephone or in person to effectively schedule and register. Establishes eligibility, verification of benefits, and identifying and collects co-payments as appropriate. Obtains Authorizations if assigned. Communicates patient out of pocket responsibilities for services provided to the patient using a "Patient Friendly" approach. May perform other duties as assigned. Registration: Collects, verifies and updates patient demographic and guarantor information. Verifies insurance benefits/eligibility, manages referrals runs the patient estimate using the Price Estimator Tool. Collects co-pays and patient's estimated out of pocket expense as appropriate. Scheduling: Performs appointment scheduling, registration and customer service duties; answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient satisfaction, and communicates issues to Supervisor. Ensures schedules are appropriate use of clinical resources. Follows established parameters to ensure procedures, treatments, test, are scheduled with the required amount of time and effectively utilize resources. Patient Satisfaction: This position is a key contributor to patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high quality contact experience for the patient with every interaction. Creates a positive patient experience improving patient satisfaction by facilitating appointment scheduling and preregistration at one point of contact. This process will also give the patient the appropriate instructions pertinent to their service, the financial liability as it relates to their scheduled service, and direction to the Hospital Service Department prior to their visit. Qualifications High School Diploma required, Associates degree preferred Two (2) years medical office or medical insurance experience Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone Excellent customer service skills High level of self-motivation and goal oriented with the ability to multitask Team oriented Positive, open-minded, and focused on continuous improvement Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy Analytical and problem solving skills Proficiency with Microsoft Office and comfort with navigating multiple applications simultaneously Able to type 25 words per minute Scheduling Or Hospital Registration Experience Preferred Experience in government and commercial insurance program, Third Party Payor, Medicare, MediCal, and other regulatory knowledge a plus. Salary Range $38.58 - $48.78 USD Hourly The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation. Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America) An Equal Opportunity Employer El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.

Review and audit professional and hospital claims coding for compliance, educate providers on coding and documentation, coordinate audits and provider follow-ups, and support billing operations remotely. | Requires 3+ years auditing claim denials with professional E/M clinic coding experience, AAPC CPC certification, strong communication skills, and proficiency in Microsoft Office. | El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen. Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for. FTE 1 Scheduled Bi-Weekly Hours 80 Work Shift Day: 8 hours Job Description The Professional Coding Auditor performs reviews for professional/clinic based clinic visits and hospital setting claims reviewing provider's diagnosis and procedural coded claims in ensuring coded data is in compliance with Official Coding Guidelines and American Medical Association CPT/HCPCS procedural coding conventions. The role of the auditor is to educate providers performing services in clinic base and hospital setting in ensuring documentation meets the reporting requirements of a legal medical record supporting medical necessity in adherence with payer requirements with billed charges. The auditor acts as liaison and works in conjunction with the Revenue Cycle teams reviewing claim denials with provider follow-up requests. Provides physician/clinical allied health providers with educational topics based on claim denials, trends, and external auditing outcomes. Coordinates audits, provider follow-up meetings, and supports the clinic-based management teams with coding education questions/reviews with presentation material and conference meetings. Coordinates with third-party vendor auditing portal sites in exporting audits with provider follow-up emails/conference meetings. Assists with on-boarding of new staff with Epic professional billing work queues. Provides general coding coverage when required and other duties assigned in work from home position. Qualifications 1. Completion of college level coursework in ICD-10-CM and CPT coding, anatomy and physiology, and medical terminology 2. Minimum of three (3) years' experience in auditing claim denial reviews for provider base charges/billing 3. Experience with provider training background, preferred 4. Minimum three (3) years' experience in professional E/M clinic base coding/billing with charge-entry in demonstrating knowledge in the principals and practices of ICD-10-CM diagnosis and HCPCS reporting for all settings 5. Technical aptitude for resolving basic PC hardware and software application problems with ability to perform basic troubleshooting 6. Strong communication skills with technical knowledge with conference meetings 7. Proficient with Excel, Word, and Outlook. 8. Demonstrated ability to work productively, accurately, and independently with minimal supervision or assistance from coworkers 9. Comprehensive analytical and problem solving skills in compiling statistical data 10. Knowledge of Medicare's National Correct Coding initiative (NCCI) edits in reporting correct methodologies 11. Ability to interact well with all levels of employees and physicians throughout the organization License/Certification/Registration Requirements • AAPC Certified Professional Coder (CPC) required • AAPC Certified Risk Adjustment Coder (CRC) and Certified E/M Coder/Auditor (CEMC or CPMA), preferred Ages of Patients Served This position will serve all age groups. Salary Range: $52.38 - $78.57 USD Hourly The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation. Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America) An Equal Opportunity Employer: El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.