Effortless Office

Provide technical support to clients, troubleshoot hardware and software issues, and manage support tickets. | High school diploma, 1-2 years of IT/help desk experience, certifications in O365 and Azure, basic networking skills, experience with ticketing systems. | About Us: Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. About the Role: The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over the phone. It is paramount that this role is passionate about providing quality support for end users, follows proper SOPs, and is tenacious in finding solutions. Location: Remote Hourly Rate: $18 - $20 per hour Bonus: This position is eligible for monthly bonuses Benefits: Health, dental, and vision insurance 401K + employer match Paid time off and holidays Opportunities for career growth and development Formal and structured mentorship Training and certification support Responsibilities: Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system. Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals. Assist with basic software installations, updates, and patches. Support client onboardings by creating new user accounts and spin up their VMs. Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly. Identify complex issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the client and appropriate hand-off. Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference. Provide timely updates to clients on ticket status and resolution progress. Maintain a positive, professional attitude during all client interactions. Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips. Qualifications: High School diploma or equivalent (Degree preferred) 1-2 Years of IT, Help Desk and/or MSP experience Required Certifications: O365 Fundamentals and Azure Fundamentals Preferred Certifications: VMware Certified Associate (VCA) and CompTIA A+ Excellent inter-personal skills; as good with people as you are with computers Experience providing phone support; with strong awareness of positive phone etiquette Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets) Experience with basic networking including wireless, wired, security and basic design Experience with Office 365 administration, Azure AD, and VMWare Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements. We are aligned through our core values and seek employees that embody these: Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction. CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do. Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations. Efficiency – we maximize output and minimize wasted time, effort, and resources. Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence. Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations. Merit – we recognize and reward talent, hard work, and the pursuit of excellence. Inclusion & Equal Opportunity Employment Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

Support sales and marketing functions through administrative and coordination tasks. | Requires a bachelor's degree or equivalent, familiarity with B2B marketing or MSP environments, strong organizational skills, and proficiency with Microsoft 365. | About Us: Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. About the Role: The Administrative & Marketing Assistant plays a key role in supporting the Sales & Marketing function within our company. This role provides day-to-day administrative support to the VP of Sales & Experience Manager while also assisting with marketing coordination, partner enablement, content organization, and internal process support. The ideal candidate is detail-oriented, proactive, and comfortable balancing administrative responsibilities with creative marketing coordination. Location: Remote Hourly Rate: $20 - $22/hour Status: Full-Time Non-Exempt Schedule: Monday – Friday 8:00 am – 5:00 pm pacific Benefits: • Health, dental, and vision insurance • 401K + employer match • Paid time off and holidays • Opportunities for career growth and development • Formal and structured mentorship • Training and certification support Responsibilities: Client & Internal Communications • Serve as a communication bridge between clients, internal teams, and leadership. • Draft, organize, and distribute internal updates, newsletters, announcements, and client-facing communications. • Support timely follow-ups on action items, meeting notes, and deliverables. Administrative & Sales Support • Provide direct administrative support to the VP of Sales & Marketing, including calendar management, meeting preparation, and follow-up coordination. • Assist with organizing sales activities, partner engagements, and internal initiatives. • Maintain accuracy and organization of sales documents, proposals, presentations, and internal templates. • Support CRM hygiene by updating contacts, notes, tasks, and deal stages to ensure data accuracy and visibility. Marketing Coordination • Assist in coordinating and executing marketing initiatives, campaigns, and partner programs. • Help manage marketing assets such as one-pagers, slide decks, case studies, and email templates. • Collaborate with internal teams to ensure marketing materials remain current and aligned with service offerings. • Support content distribution across email, partner channels, and internal communication platforms. Partner & Enablement Support • Assist with onboarding and supporting channel partners by organizing enablement materials and communications. • Track partner initiatives, SPIFFs, co-marketing activities, and related documentation. • Support follow-up communications and documentation for partner-led opportunities. Process & Operations • Help document, refine, and improve repeatable sales and marketing processes. • Track tasks, deadlines, and deliverables to ensure initiatives stay on schedule. • Assist with reporting and basic performance tracking for campaigns, activities, and partner engagement. Qualifications: • Bachelor’s degree (or working toward one) in Marketing, Business, Communications, or a related field or equivalent practical experience • Familiarity with B2B marketing, technology services, or MSP environments • Strong organizational and time-management skills with attention to detail • Process oriented and prior experience with process improvement or automation • Clear written and verbal communication skills • Comfortable working with Microsoft 365 (Outlook, Word, Excel, PowerPoint) • Creative and ability to think outside of the box • Willingness to learn CRM and marketing tools (e.g., HubSpot, Salesforce, or similar platforms) • Self-starter mindset with a positive, team-oriented attitude Why Join EO? At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.     We are aligned through our core values and seek employees that embody these:  • Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.   • CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.   • Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.  • Efficiency – we maximize output and minimize wasted time, effort, and resources.  • Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.   • Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.   • Merit – we recognize and reward talent, hard work, and the pursuit of excellence.   Inclusion & Equal Opportunity Employment  Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.