Education Affiliates

Providing information and assistance to prospective students via phone, organizing workflow, and ensuring quality standards. | High school diploma, basic PC skills, persuasive communication, and customer service experience preferred. | Represents and provides information about the EA schools to prospective students via the telephone. Essential Duties and Responsibilities: * Transfers phone calls to appropriate campus * Provides information about campuses * Provides a professional company image through phone interaction * Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students * Organizes workflow to meet departmental goals * Meets all quality standards * Regular and reliable attendance Qualifications Skills/Competencies/Qualifications: * High School Diploma or GED * Basic PC skills with capability to learn customer service applications * Persuasive communication skills * Typing 20-25 wpm * Previous call center / customer service experience preferred * Record of achievement illustrating strong goal orientation * Display of highest levels of integrity and intelligence * Ability to multi-task and to succeed within strict deadlines * Strong detail orientation and capability to be highly organized * Proven ability to interact effectively with prospective students