Echo Global Logistics

Lead and optimize operations across multiple sites with strategic oversight, team leadership, and process improvements. | Over 7 years of senior operations leadership experience managing large teams and driving operational efficiency in logistics and supply chain environments. | Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions. Position Overview The position is part of the Sales Operations department reporting to the VP of Client Sales and Operations. This position is focused on leading a team of operations management and staff, monitoring day-to-day operations and departmental strategy as well as continuous improvement initiatives. Essential Job Functions Monitor and report key performance indicators pertaining to your team including financial performance of accounts, productivity and operational components Review weekly statistics in key performance areas and implement actions necessary to meet management expectations Devise and implement tailored solutions to increase efficiency, add value, and maximize profitability throughout customers’ supply chains. Generate innovative ideas to remove operational obstacles and increase team efficiency. Conduct regular Account Reviews in partnership with Client Sales to ensure goals are being met Manage the execution of large departmental projects and transitions Develop and execute department quality assurance initiatives and process verification Partner with HR and Recruiting for requisition management and onboarding of new team members Hold regular developmental conversations and goal meetings to provide direct reports with relevant feedback to help them succeed Oversee the onboarding and training curriculum for department Own the transition of any structural changes that are made to Client Ops Work with training to create continuous training for upskilling and career development Responsible for implementing tech adoption to anyone involved in operational functions (this includes brokers/sales reps that are doing operations tasks). Responsible for KPIs related to efficiencies (loads per HC, Operations Cost per Load) Requirements 7+ years of Transportation Industry experience Proven ability to develop and maintain strong interdepartmental partnerships Experience in managing teams working cross-functionally within an organization Experience meeting with clients at multiple levels and building strong relationships Confidence to make tough decisions when necessary Industry Knowledge – Considered an expert in the field’s concepts, practices and procedures. Highly sought out for advice/guidance. Customer Satisfaction – Excellent customer interaction. Anticipates customer needs. Proven ability to become trusted advisor of your clients. Designs and manages to customer service metrics. Proven ability to develop these skills in others. Leadership - You lead by example and have experience empowering a team to execute under pressure and tight deadlines. Complexity – Performs a variety of complicated tasks as an independent contributor, through subordinates as a manager and through peer/cross-function teams and associations. Develops and recommends innovative ideas for business improvement. Independence/Creativity/Judgment – Works nearly independently. A wide degree of creativity and latitude is exhibited. Relies on extensive experience and judgment to plan and accomplish goals. Innovative ideas for business improvement. Project Management – Identifies beneficial project opportunities. Able to design and execute project and communication plans. Manages to deadlines, budget projections and overall branch objectives. Has enjoyed significant project success. Communication Skills – An effective communicator with internal and external customers, peers, subordinates and senior management. A persuasive and influential presenter. Work environment/physical demands summary: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. Benefits For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Architect and deliver cloud-native solutions, lead technical initiatives, and mentor engineers ensuring system reliability and scalability. | 5+ years software development with Go, React, Python, Bachelor's degree, and 3+ years AWS and serverless experience. | As a Senior Software Engineer, you will be a technical leader who architects and delivers complex, cloud-native solutions that advance our platform transformation. You will drive the adoption of serverless-first patterns and modern engineering practices while mentoring engineers across the organization. You will tackle our most challenging technical problems and make architectural decisions that impact multiple teams and systems. As a Senior Software Engineer, you will be a technical leader who architects and delivers complex, cloud-native solutions that advance our platform transformation. You will drive the adoption of serverless-first patterns and modern engineering practices while mentoring engineers across the organization. You will tackle our most challenging technical problems and make architectural decisions that impact multiple teams and systems. In this role, you will be an expert in GoLang and Python, designing high-performance microservices and event-driven architectures on AWS. You will lead technical initiatives, establish patterns for AI/ML integration, and champion practices that improve system reliability, scalability, and security. You will conduct architectural reviews, elevate code quality through mentorship and rigorous code reviews, and serve as a technical resource for your team and adjacent teams. You will have deep expertise in serverless technologies and understand how to balance innovation with operational excellence. Your responsibilities will include owning complex technical domains, influencing engineering standards, driving incident retrospectives, and ensuring solutions meet our reliability and scalability targets. You will collaborate closely with Distinguished Engineers, architects, and product leadership to align technical decisions with business strategy. You will model a culture that values engineering excellence, scope discipline, and practical problem-solving—where "reliable, accurate, scalable, and trusted" takes precedence over theoretical perfection. You will communicate technical concepts effectively to diverse audiences and build consensus across the organization. Basic Qualifications: Bachelor's Degree in Computer Science or related technical field At least 5 years of professional software development experience Strong proficiency in GoLang, React, Python At least 3 years of experience with AWS cloud services and serverless architectures Proven experience leading technical design and architecture decisions Experience mentoring and coaching engineers Preferred Qualifications: 7+ years of professional software development experience 5+ years of experience building enterprise-scale cloud-native platforms Deep expertise with AWS serverless technologies (Lambda, Step Functions, EventBridge, AppSync) Experience with MACH architecture principles and composable systems Hands-on experience integrating AI/ML models into production workflows Strong background in event-driven architectures and distributed systems Experience with observability platforms, distributed tracing, and SRE practices Track record of leading platform migrations or modernization initiatives Expertise in infrastructure as code and GitOps practices AWS Certifications (Solutions Architect Professional or Developer Professional) Experience in logistics, transportation, or supply chain technology domains Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively. Work environment/physical demands summary: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. #LI-SG1 Benefits For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers. This role is eligible for a bonus that is based on a combination of personal and business performance.