Dynata, LLC (Connecticut)

Manage market research projects end-to-end, coordinate internal resources, communicate project updates, and support sales and customer service teams. | 2+ years experience in market research or related work, client services experience beneficial, proficiency in Microsoft Office, knowledge of SPSS or ConfirmIt a plus. | The Account Coordinator is responsible for converting client project specifications into research results. This is accomplished through consultation on fielding methodology, management of client expectations and project results throughout data collection. RESPONSIBILITIES Manage and own outcomes of market research projects from commissioning to invoice. Exceed client expectations of project delivery. Collaborate with and support Sales and Customer Services in driving revenue growth through client relationship development that lead to referrals and repeat business Provide guidance and troubleshoot project challenges during fielding Communicate project updates and status in a responsive and consultative manner throughout the project field Coordinate internal resources for project support Administer internal customer relationship information at the project level through efficient project documentation. Share knowledge across internal functional teams SKILLS AND ATTRIBUTES Proficient in Microsoft Word, Excel, PowerPoint and Outlook. Knowledge of SPSS or ConfirmIt a plus. EDUCATION AND EXPERIENCE 2+ years of experience or related work experience Account or client services experience is beneficial Experience in market research strongly desired Experience in a customer service environment desired At Dynata, we are committed to creating an inclusive and accessible environment where every employee and customer feels valued, respected, and supported. We strive to build a workforce that reflects the diversity of the communities we serve. Dynata welcomes and encourages applications from individuals with disabilities and is dedicated to fostering a work culture that supports everyone. Accommodations are available upon request for all aspects of the selection process. Dynata is an Equal Opportunity Employer. We consider all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability, genetic information, veteran status, or any other legally protected status under applicable laws. The base salary range for this position in is $45K-$55K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status. At Dynata, we deliver the highest quality first-party data to help businesses around the world gain precise insights, activate the right audiences, and confidently measure impact. With industry-leading accuracy, reliability, and commitment to continuous improvement, we are the trusted foundation for smarter decision-making. For more information, go to https://www.dynata.com.

Develop and execute customer success plans, monitor customer health, build relationships, drive product adoption, and advocate for customers. | 3-5 years in Customer Success or related roles in SaaS/tech, strong analytical and communication skills, experience with CRM platforms like Salesforce. | We are seeking a proactive, strategic, and customer-obsessed Customer Success Manager to drive long-term value and growth for our clients. This role is about anticipating customer needs, unlocking opportunities, and ensuring our clients achieve their desired outcomes through our solutions. Key Responsibilities Customer Strategy & Planning Develop and execute tailored success plans for each customer, aligned with their business goals and KPIs. Conduct regular business reviews to assess progress, identify growth opportunities, and reinforce value. Proactive Engagement Monitor customer health metrics and usage data to identify risks and opportunities before they arise. Initiate strategic conversations to guide customers toward best practices, new features, and optimization strategies. Relationship Management Build trusted advisor relationships with key stakeholders across customer organizations. Serve as the voice of the customer internally, advocating for their needs and feedback. Value Realization & Expansion Drive product adoption and expansion through education, enablement, and strategic guidance. Collaborate with Sales and Product teams to identify upsell and cross-sell opportunities. Customer Advocacy Identify and nurture customer champions for case studies, testimonials, and referrals. Promote customer participation in community events, beta programs, and advisory boards. Qualifications 3–5 years of experience in Customer Success, Account Management, or Consulting in a SaaS or tech environment. Proven track record of proactive customer engagement and strategic account growth. Strong analytical skills with the ability to interpret customer data and translate it into actionable insights. Excellent communication, presentation, and relationship-building skills. Experience with CRM and Customer Success platforms (e.g.Salesforce). What Success Looks Like High customer retention and satisfaction scores. Increased product adoption and customer lifetime value. Strong customer relationships and advocacy. Timely identification and resolution of potential risks. At Dynata, we are committed to creating an inclusive and accessible environment where every employee and customer feels valued, respected, and supported. We strive to build a workforce that reflects the diversity of the communities we serve. Dynata welcomes and encourages applications from individuals with disabilities and is dedicated to fostering a work culture that supports everyone. Accommodations are available upon request for all aspects of the selection process. Dynata is an Equal Opportunity Employer. We consider all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability, genetic information, veteran status, or any other legally protected status under applicable laws. The base salary range for this position in is $75K-$95K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A competitive sales incentive program will be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status. The commission plan is designed to reward individuals for meeting and exceeding sales targets and plan details will be provided to candidates during the interview. At Dynata, we deliver the highest quality first-party data to help businesses around the world gain precise insights, activate the right audiences, and confidently measure impact. With industry-leading accuracy, reliability, and commitment to continuous improvement, we are the trusted foundation for smarter decision-making. For more information, go to https://www.dynata.com.

Develop and execute customer success plans, monitor customer health, build trusted relationships, drive product adoption and expansion, and advocate for customer needs. | 3-5 years in Customer Success or Account Management in SaaS/tech, strong analytical and communication skills, experience with CRM platforms like Salesforce. | We are seeking a proactive, strategic, and customer-obsessed Customer Success Manager to drive long-term value and growth for our clients. This role is about anticipating customer needs, unlocking opportunities, and ensuring our clients achieve their desired outcomes through our solutions. Key Responsibilities Customer Strategy & Planning Develop and execute tailored success plans for each customer, aligned with their business goals and KPIs. Conduct regular business reviews to assess progress, identify growth opportunities, and reinforce value. Proactive Engagement Monitor customer health metrics and usage data to identify risks and opportunities before they arise. Initiate strategic conversations to guide customers toward best practices, new features, and optimization strategies. Relationship Management Build trusted advisor relationships with key stakeholders across customer organizations. Serve as the voice of the customer internally, advocating for their needs and feedback. Value Realization & Expansion Drive product adoption and expansion through education, enablement, and strategic guidance. Collaborate with Sales and Product teams to identify upsell and cross-sell opportunities. Customer Advocacy Identify and nurture customer champions for case studies, testimonials, and referrals. Promote customer participation in community events, beta programs, and advisory boards. Qualifications 3–5 years of experience in Customer Success, Account Management, or Consulting in a SaaS or tech environment. Proven track record of proactive customer engagement and strategic account growth. Strong analytical skills with the ability to interpret customer data and translate it into actionable insights. Excellent communication, presentation, and relationship-building skills. Experience with CRM and Customer Success platforms (e.g.Salesforce). What Success Looks Like High customer retention and satisfaction scores. Increased product adoption and customer lifetime value. Strong customer relationships and advocacy. Timely identification and resolution of potential risks. At Dynata, we are committed to creating an inclusive and accessible environment where every employee and customer feels valued, respected, and supported. We strive to build a workforce that reflects the diversity of the communities we serve. Dynata welcomes and encourages applications from individuals with disabilities and is dedicated to fostering a work culture that supports everyone. Accommodations are available upon request for all aspects of the selection process. Dynata is an Equal Opportunity Employer. We consider all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability, genetic information, veteran status, or any other legally protected status under applicable laws. The base salary range for this position in is $75K-$95K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A competitive sales incentive program will be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status. The commission plan is designed to reward individuals for meeting and exceeding sales targets and plan details will be provided to candidates during the interview. At Dynata, we deliver the highest quality first-party data to help businesses around the world gain precise insights, activate the right audiences, and confidently measure impact. With industry-leading accuracy, reliability, and commitment to continuous improvement, we are the trusted foundation for smarter decision-making. For more information, go to https://www.dynata.com.

Drive revenue growth and margin optimization for Dynata+ platform by defining commercial strategy, aligning product roadmap with customer needs, collaborating with sales and marketing, and managing platform performance. | 10+ years in platform sales leadership or related roles, strong market research and analytics knowledge, strategic thinking with execution skills, and ability to manage channel dynamics and cross-functional teams. | We are seeking a strategic Head of Platform Growth to drive the commercial success of Dynata+, Dynata’s new market research platform. This role is pivotal in driving revenue growth, margin optimization, customer adoption, and cross-functional alignment for this new sales channel. The ideal candidate will have experience driving growth via a new sales channel that requires tight coordination with the sales team and close collaboration with the platform product management team. As the Head of Platform Growth, you will be responsible for driving revenue and contribution margin from the platform, understanding clients’ needs and collaborating with Product to translate those needs into a prioritized product roadmap, partnering with Marketing to drive lead generation, and analyzing and reporting platform performance. This is an individual contributor role and will report directly into the Chief Product Officer. RESPONSIBILITIES Revenue Ownership & Growth Strategy Define the Dynata+ commercial strategy, including achieving revenue targets, collaborating with Finance on pricing models, and establishing and executing a client segmentation strategy. Partner with Product Management to align the platform roadmap with revenue opportunities, customer needs, and feasibility. Monitor and optimize pricing, packaging, and positioning to enhance competitive advantage and commercial performance. Cross-Functional Coordination & Channel Strategy Collaborate closely with Sales teams to define clear rules of engagement, mitigate channel conflict, and drive shared success. Create frameworks for multi-channel client engagement, recognizing that some clients will use both Dynata+ and traditional sales channels. Serve as the strategic bridge between Product, Technology, Sales, and Marketing to ensure the platform roadmap aligns with business priorities Customer Adoption and Success Develop and execute customer onboarding and adoption programs that accelerate time-to value and increase platform utilization and engagement Partner with customer success teams to identify expansion opportunities and reduce churn Define customer journeys and retention strategies for self-serve and hybrid users Performance Management & Optimization Define and track KPIs including: platform revenue, usage, new logo growth, client migration, cost-to-serve, and sales team engagement. Develop dashboards and insights to monitor platform business health, diagnose friction points, and uncover opportunities for growth. Own the contribution margin of the Dynata+ platform, balancing top-line growth with platform efficiency by optimizing cost-to-serve, pricing strategies, and client mix. QUALIFICATIONS 10+ years of experience in platform sales leadership or related roles – ideally with B2B SaaS or market research industries and experience establishing a new sales channel. Strong understanding of market research methodologies, data collection, and analytics workflows Adept at stakeholder engagement and navigating complex organizational structures; proven ability to influence with/without authority Proven track record of influencing commercial outcomes without direct P&L ownership Strategic thinker with strong execution skills—you understand both the high-level playbook and the details that drive growth. Strong understanding of channel dynamics, including how to navigate and resolve conflicts across go-to-market motions.  At Dynata, we are committed to creating an inclusive and accessible environment where every employee and customer feels valued, respected, and supported. We strive to build a workforce that reflects the diversity of the communities we serve. Dynata welcomes and encourages applications from individuals with disabilities and is dedicated to fostering a work culture that supports everyone. Accommodations are available upon request for all aspects of the selection process. Dynata is an Equal Opportunity Employer. We consider all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability, genetic information, veteran status, or any other legally protected status under applicable laws. The base salary range for this position in is $140K-$175K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status. At Dynata, we deliver the highest quality first-party data to help businesses around the world gain precise insights, activate the right audiences, and confidently measure impact. With industry-leading accuracy, reliability, and commitment to continuous improvement, we are the trusted foundation for smarter decision-making. For more information, go to https://www.dynata.com.