Dunhill Professional Search & Government Solutions

Provide Tier 2 support for applications and infrastructure, deploy and secure Microsoft Power Platform applications, monitor production environments, handle escalations, and support a large user onboarding rollout with 24/7 availability. | Bachelor’s degree or equivalent, 4+ years IT operations or application support, 3+ years in application/infrastructure design and support, strong Microsoft Power Platform and SQL experience, Agile methodology knowledge, and excellent communication skills. | This position is to support The Department of Justice (DOJ) Must be a US Citizen based on Federal contract requirements. Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control. • Provide Tier 2 support across multiple IT disciplines including application support, database administration, infrastructure operations, and software engineering • Plan, deploy, debug, and secure applications built on the Microsoft Power Platform (Power Apps, Power BI, Dataverse, etc.) • Monitor and administer production environments; troubleshoot issues, resolve incidents, and escalate complex problems to Tier 3 teams as needed • Partner with Tier 1 National Service Desk (NSD) teams to handle escalated tickets and improve resolution processes • Contribute to operational stability through system monitoring, SOP updates, and development of Knowledge Base Articles (KBAs) • Participate in a major onboarding rollout of 8,000–10,000 users across DOJ districts over an 18-month period • Analyze support trends to improve applications, infrastructure, and processes • Support 24/7/365 application availability as part of an on-call rotation Qualifications: • Bachelor’s degree in IT, Computer Science, or a related field – OR equivalent experience • 4+ years of experience in IT operations, systems administration, or application support • At least 3 years of experience in application/infrastructure design, deployment, testing, and/or support • Strong background in: • Microsoft Power Platform (Power Apps, Power BI, Dataverse) • Azure DevOps, Visual Studio, SQL Management Studio, GitHub • Agile development methodologies • SQL Server, Azure SQL, SSIS, T-SQL, ETL processes • Experience with ServiceNow and ITIL-based processes(preferred) • Excellent communication skills and ability to coordinate with cross-functional teams • Ability to analyze support data, identify recurring issues, and recommend improvements

Manage and support complex IT systems including Linux and Windows servers, perform system backups and recovery, troubleshoot complex issues, mentor junior staff, and implement security patches and automation scripting. | 8-15 years IT experience with 3+ years Linux and Windows server admin, 2+ years Red Hat Enterprise Linux and WebSphere admin experience, strong security knowledge, and scripting skills. | Actuate Admin Intermittent Telework Knoxville, TN We are looking for an Actuate Admin to join our team in support of the TVA GENERAL program. This is a great opportunity for someone who excels in complex IT system administration and enjoys leading, mentoring, and solving advanced technical challenges. Job Description: Responsible for unique or complex information systems and/or information technology projects across more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Provides direction to other IT Administrators on the project in a senior administrator capacity. Considered a technical specialist in a variety of IT administrator disciplines. • Monitors and supports complex information technology and systems infrastructures. • Conducts analysis including planning, designing, and evaluating a variety of complex information technology tools. Assists in capacity planning and solution scaling development. • Handles user requests for system needs and upgrades that are very complex and often involve extensive research. • Troubleshoots and resolves unique or complex problems in an efficient manner. Provides support to development, test, and production teams with troubleshoot issues as a senior level resource. • Implements various applications of a highly complex nature. Develops and patches hardened images. • Administers and runs complex tests on operating system and related software. • Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. • Performs root cause analysis and diagnostics on very complex production systems. • Identifies opportunities for process improvements and works with team members to implement efficiencies. • Effectively create and maintain relevant systems documentation and user guides. • Acts as a mentor to junior team members. May act in a lead capacity, providing direction and oversight to a team of administrators. • Applies scripting methodologies to automate IT Admin related tasks. Minimum Qualifications • Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master’s Degree preferred. • 8-15 years of total experience in information technology, systems administration or other IT related field with the following specifics: • 3+ years Linux and Windows server admin experience • 2+ years’ experience with Red Hat Enterprise Linux (RHEL 8 and higher) • 2+ years WebSphere admin experience, especially WAS 8.* and higher Other Job Specific Skills • Experience configuring, maintaining, and troubleshooting multiple application services on a clustered Linux server platform. • Experience configuring/testing jdbc connections on a server. • Experience with server certificate installation and update. • Experience with scheduled server security patches. • Experience with basic Linux shell scripting. • Nice to have: experience with Actuate eReport services. • Advanced knowledge of security policies, requirements, and vulnerabilities.

Evaluate case analysts' work for accuracy and compliance, assess bilingual communications, and provide feedback to improve program performance and customer experience. | Bachelor’s degree or equivalent experience, call center and customer quality assurance experience, bilingual fluency in Spanish and English, and strong attention to detail. | Job Title: Bilingual Customer Quality Specialist (Remote- Within U.S ) Client: U.S. Department of Health and Human Services (HHS) Support Area: Centers for Medicare & Medicaid Services (CMS) The Customer Quality Specialist plays a critical role in evaluating individual case analysts, ensuring adherence to standardized procedures, and providing actionable feedback that enhances program performance and customer experience. Key Responsibilities: • Review case files, emails, and recorded telephone interactions for accuracy, completeness, and compliance with established protocols and procedures. • Assess both English and Spanish communications for professionalism, clarity, and effectiveness, including soft skills in phone calls and tone in written correspondence. • Analyze adherence to directives and quality standards across all interactions and documentation. • Deliver clear, written evaluations of reviewed work, including performance summaries and improvement recommendations. Minimum Required Qualifications: • Bachelor’s degree or equivalent experience OR a minimum of 4 years of relevant work experience in lieu of a degree. • Experience in a call center environment and customer quality assurance in needed for the role. • Strong attention to detail and demonstrated ability to follow defined processes. • Full professional fluency in both spoken Spanish and English, with excellent written communication skills in English.