Duke University

Provide administrative and programmatic support including managing inquiries, maintaining databases, coordinating events, and overseeing office operations. | Strong organizational and time-management skills with proficiency in Microsoft Office and familiarity with academic software to support advising operations. | Duke University: Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.  Be You.   At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Program Coordinator in Pre-professional Advising Office at Trinity College of Arts & Sciences, you’ll be a vital part of a collaborative, interdisciplinary team that supports students from diverse backgrounds.   You’ll work to support the Office of Health Professions Advising and the Office of Pre-Law Advising on complex clerical and administrative responsibilities.   Be Bold.   The Program Coordinator is more than a technical role — it provides programmatic coordination and serves as the first point of contact for both offices. This role is also responsible for maintaining organizational systems to ensure operational effectiveness and efficiency.   What You’ll Do:   Program Coordination for pre-professional advising offices. Interpret the distinct policies and procedures for Office of Health Professions Advising and the Office of Pre-Law Advising to accurately and effectively respond to inquiries from students and alumni in Trinity College of Arts & Sciences and the Pratt School of Engineering who are interested in health or law careers. Serving as the first point of contact requires responding to and triaging a myriad of sensitive requests that come via telephone, email, in person, or via online submission forms. Answer and/or direct email correspondence to the appropriate advisor. Produce separate weekly newsletters for prehealth and pre-law students. Use independent judgement to prioritize non-routine items that need immediate attention. Organize and maintain confidential electronic files and secure FileMaker databases containing sensitive undergraduate, graduate, and alumni information. Import documents and appointments into databases on agreed upon schedules. Help manage databases used to collect materials for professional school application reviews.  Assure applicants submit complete materials, follow policies and meet deadlines. Assist Duke undergraduate students and alumni with the institutional letter packets for health professions applications. Duties include collection and organization of applications and recommendation letters, uploading verified applications and institutional letter packets. Maintain and coordinate team Calendly accounts for both prehealth and pre-law advisors to facilitate student scheduling and data analysis.  Trouble-shoot and update team scheduling as the tool evolves. Update websites. Function as office manager through maintenance of appearance of the office, ordering office supplies via Buy @ Duke, and act as liaison with facilities maintenance and equipment providers.   Event planning                                                                                                                                  Budget, coordinate, and attend, the annual Health Professions Fair which includes recruiting organizations and managing event logistics.  This includes venue selection, generation of publicity materials, arranging catering and on site oversight.  Recruiting new programs and adapting to changing space availability are essential to assuring this is a revenue generating event. Schedule and coordinate arrangements for individual visits by health professions and law schools, consultants, visitors and guests. Publicize visits to students and alumni. Coordinate and plan representation at campus meetings and events, including Orientation, Majors Fair, Blue Devil Days and other information sessions.  Schedule group advising events for both prehealth and pre-law students and alumni.   Financial responsibilities                                                                                                                  Budget for and coordination of events. Process reimbursements and corporate card receipts; monitor, verify, and reconcile expenditure of budgeted funds as appropriate; process stipends/awards, and assist Director with stewardship reporting to the endowments. Maintain records of department expenditures and reporting financial status to administrative management in Trinity College of Arts and Sciences. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/ or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.   Choose Duke.   What You Bring: Proven ability to manage multiple projects and deadlines. Demonstrated ability to work independently as well as part of a team. Ability to handle sensitive and confidential information and issues daily. Careful attention to details. Excellent time-management and organizational skills. Ability to communicate professionally and effectively with a wide variety of constituents, including students, alumni, university colleagues, and representatives of health professions schools. Familiarity with institutional financial systems, processes, and policies. Familiarity with interactive web-based and academic software. Awareness of diversity and bias issues. Computer skills, including Microsoft Word, Excel, and PowerPoint. Enthusiasm, friendliness, resourcefulness and ability to be proactive.   Ready to Make a Difference? Apply now and help us build a stronger, smarter, and more connected future.   Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $45,661.00 to USD $73,140.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/ Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

Provide direct patient care and administrative support in a cardiology clinic. | Certified Medical Assistant credential and BLS certification required, with preferred cardiology experience. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice https://careers.dukehealth.org/us/en/dhip Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina. $7500 Commitment Bonus for qualifying candidates! JOB LOCATION Cardiology of Raleigh - 3320 Wake Forest Rd, Raleigh NC JOB SUMMARY The Medical Assistant, Certified functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The Medical Assistant, Certified performs routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. JOB DUTIES AND RESPONSIBILITIES • Clinical responsibilities: The CMA takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures. • Patient care support responsibilities may include assisting the medical and nursing staff during examination and procedures, collecting and preparing laboratory specimens, performing basic laboratory test in the clinic/office, taking electrocardiograms, removing sutures/ staples, changing sterile and non-sterile dressings, promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record. • Other clinical support responsibilities include disposing of contaminated supplies, instrument processing, high level disinfection and sterilization of medical instruments, telephoning prescriptions to a pharmacy, preparing and administering medications as directed by a physician, and authorizing drug refills as directed. Performs other clinical functions as delegated and supervised by the physician. • Administrative responsibilities: The CMA greets patients, answers telephones, schedules appointments to include arrive appointments in MaestroCare, checkout patients, and referral scheduling; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance forms, handles billing, bookkeeping to include receiving copays and collections on account balances; correspondence, and ordering clinical and clerical supplies and forms. Performs other administrative duties as directed. • May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees. JOB ELIGIBILITY REQUIREMENTS • Level I -- No experience required. • Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. • Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. • Preferred: Previous experience within Cardiology JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide administrative and patient care support duties in a healthcare setting to assist medical staff and ensure smooth clinic operations. | Certification as a Medical Assistant and BLS required, with preferred cardiology experience and clinical skills. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice https://careers.dukehealth.org/us/en/dhip Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina. $7500 Commitment Bonus for qualifying candidates! JOB LOCATION Cardiology of Raleigh - 3320 Wake Forest Rd, Raleigh NC JOB SUMMARY The Medical Assistant, Certified functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The Medical Assistant, Certified performs routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. JOB DUTIES AND RESPONSIBILITIES • Clinical responsibilities: The CMA takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures. • Patient care support responsibilities may include assisting the medical and nursing staff during examination and procedures, collecting and preparing laboratory specimens, performing basic laboratory test in the clinic/office, taking electrocardiograms, removing sutures/ staples, changing sterile and non-sterile dressings, promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record. • Other clinical support responsibilities include disposing of contaminated supplies, instrument processing, high level disinfection and sterilization of medical instruments, telephoning prescriptions to a pharmacy, preparing and administering medications as directed by a physician, and authorizing drug refills as directed. Performs other clinical functions as delegated and supervised by the physician. • Administrative responsibilities: The CMA greets patients, answers telephones, schedules appointments to include arrive appointments in MaestroCare, checkout patients, and referral scheduling; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance forms, handles billing, bookkeeping to include receiving copays and collections on account balances; correspondence, and ordering clinical and clerical supplies and forms. Performs other administrative duties as directed. • May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees. JOB ELIGIBILITY REQUIREMENTS • Level I -- No experience required. • Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. • Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. • Preferred: Previous experience within Cardiology JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide advanced administrative support for nursing and patient care onboarding programs, including documentation, tracking, and coordination tasks. | At least two years of administrative support experience with knowledge of office tools and departmental policies. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following: Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level The orientation program for nursing and patient care services has expanded, and the operational workload required to onboard new hires successfully has increased in both volume and complexity. CNEs currently handling this work are unable to provide hands on education to new hires due to the administrative task burden. Key drivers for reclassification include: • Late add-ons over the weekend - new hires added on Saturday/Sunday must be processed and prepared before Monday orientation start. • Monitor & respond to the NPCS email address - to facilitate a smooth onboarding process, the program coordinator will monitor • Computer lab coverage - orientation sessions in the computer lab require dedicated on-site coordinator support. • Module assignment - required learning modules must be assigned to each new hire prior to start. • Completion tracking - ongoing monitoring of module completion across the orientation cohort. • Clearance review - verifying that new hires have completed required clearances before unit placement. • Buddy assignments - pairing new hires with appropriate buddies for unit-based onboarding. • NA Core identification and roster build - Identifying new hires that need NA core and build the roster for the course • BLS class identification and enrollment - identifying the correct BLS class and enrolling each new hire. • Admin queue work - transacting rosters and creating LMS classes for orientation. Orientation program support: • Manage late add-ons received over the weekend • Provide computer lab coverage during orientation sessions • Assign required modules to new hires • Track module completion and follow up on outstanding items • Review clearance status prior to start • Coordinate buddy assignments • Identify and enroll new hires in NA Core • Identify and enroll new hires in the appropriate BLS classes Admin queue / LMS responsibilities: • Transact rosters out of the admin queue • Create LMS classes and transact roster for orientation Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Perform other related duties incidental to the work described herein. Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide advanced administrative support for nursing and patient care onboarding programs including scheduling, tracking, and compliance monitoring. | Requires at least two years of increasing administrative support experience, proficiency with office tools, and knowledge of departmental policies. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following: Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level The orientation program for nursing and patient care services has expanded, and the operational workload required to onboard new hires successfully has increased in both volume and complexity. CNEs currently handling this work are unable to provide hands on education to new hires due to the administrative task burden. Key drivers for reclassification include: • Late add-ons over the weekend - new hires added on Saturday/Sunday must be processed and prepared before Monday orientation start. • Monitor & respond to the NPCS email address - to facilitate a smooth onboarding process, the program coordinator will monitor • Computer lab coverage - orientation sessions in the computer lab require dedicated on-site coordinator support. • Module assignment - required learning modules must be assigned to each new hire prior to start. • Completion tracking - ongoing monitoring of module completion across the orientation cohort. • Clearance review - verifying that new hires have completed required clearances before unit placement. • Buddy assignments - pairing new hires with appropriate buddies for unit-based onboarding. • NA Core identification and roster build - Identifying new hires that need NA core and build the roster for the course • BLS class identification and enrollment - identifying the correct BLS class and enrolling each new hire. • Admin queue work - transacting rosters and creating LMS classes for orientation. Orientation program support: • Manage late add-ons received over the weekend • Provide computer lab coverage during orientation sessions • Assign required modules to new hires • Track module completion and follow up on outstanding items • Review clearance status prior to start • Coordinate buddy assignments • Identify and enroll new hires in NA Core • Identify and enroll new hires in the appropriate BLS classes Admin queue / LMS responsibilities: • Transact rosters out of the admin queue • Create LMS classes and transact roster for orientation Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Perform other related duties incidental to the work described herein. Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Manage division operational functions including budget, staff development, and clinical, research, and teaching mission support. | Requires 4 years of related business or administrative experience and a bachelor's degree or equivalent combination; preferred clinical operations experience. | School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.Be You. Under the guidance and direction of the Division Chief and Senior Business Manager, you will serve as the operational administrator for the Division of Pulmonary, Allergy and Critical Care. This position plans, directs, and coordinates division operational functions, including budget and financial performance; facilities management; staff development, performance, and training; and operational performance of the clinical, research and teaching missions of the Division. Minimum Requirements: Education/Training Work requires a general business background, generally equivalent to a bachelor's degree in a business-related field. Experience Work requires 4 years of related business or administrative experience to acquire competence in applying general personnel practices, accounting and budgeting principles and coordination of major administrative functions. A master's degree in a business-related field may be substituted for 2 years of experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE Preferred Qualifications: 1-2 years' experience in clinical operations. This position is (insert options below). • Hybrid eligible. The position (exempt only) is partially remote, and the employee must reside in a Duke University-approved state. Be Bold. • Supports departmental and divisional goals both clinical and academic and seeks ways to meet or exceed goals. Leads and/or participates in teams to achieve targeted results. • Serves as point of contact for operational and financial activities for the Division working closely with the central offices of the Department of Medicine as well as, Duke Health Integrated Practice (DHIP) and School of Medicine (SOM). • Coordinates the processing of financial and administrative duties across the department's clinical, research, and educational missions. Exercises independent judgment in performing duties, coordinates delegated functions and supervises assigned areas as appropriate. • Assists with strategic development of the business plans for expansion of clinical services including creation of SWOT analysis, financial models and identification of opportunities for improved performance and process flow associated with the clinical operations. • Prepares and maintains accountability for the division's budget and utilization of resources. Identifies variances and implements measures to address the variance. Regularly reports the financial status of the division to the Division Senior Business Manager. Operating budgets include both the DHIP and SOM. • Facilitates ongoing financial analysis and management of clinical and academic portfolios; to include commitment packages, philanthropic sources, faculty discretionary funds, effort reporting, and sponsored research funding. Includes management and oversight of FAM (Financial Audit Manual) responsibilities within the Division ensuring proper accounting and reconciliation are being performed. • Provides financial oversight and management of the Rodent Inhalation Core Shared Resource, following SOM requirements for financial management of shared resources. Reviews monthly reports with Core directors, analyzes revenue and expenses, makes recommendations for pricing, and ensures a clean close out each year. • Coordinates the recruitment process of the Division's Faculty and APPs to include onboarding and credentialing activities in the clinical settings. • Manages all aspects of the clinical and administrative support teams including supervising and coordinating division personnel activities to meet established objectives; reviewing, as needed, the work of designated employees for adherence to instructions or correctness, and adherence to University and DHIP policies and procedures. Recruit and train staff and implement corrective measures as needed • Responsible for monitoring the compliance of all billing and the supporting documentation requirements - audits as needed and regularly reports outcomes to the Senior Business Manager. • Track reports for performance metrics such as open encounters, charge capture, overdrafts, FAM, etc. Prepare reports and analyses to include financial reports, setting forth progress, adverse trends, and appropriate recommendations or conclusions. • Serve as primary administrative point of contact with Department of Medicine Research Administration Office (DOM-RA) assisting as needed with necessary financial and administrative reporting: to include faculty effort management and certification as well as budget projections and monitoring of expenditures associated with grant submission. • Maintain interface with departmental personnel to coordinate operational activities to ensure adequate personnel, space, and facilities; coordinate purchasing, maintenance, and renovation activities for the department; administer a program of property management and accountability. • Assist in building aspects of the Department's clinical budget specifically revenue targets related to- WRVUs and CFTEs- for ongoing and new providers. Working closely with Divisional and Departmental leadership. • Develop Faculty & APP new hire requests by developing the necessary three-year profit and loss modeling. Coordinate the onboarding and credentialing process associated with required licensing. Choose Duke. Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $63,948.00 to USD $109,786.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goesbeyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/ Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender,gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status. Duke aspires to create a community built oncollaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

Provide advanced administrative support to nursing and patient care orientation programs including onboarding, tracking, and coordination tasks. | Requires at least two years of administrative support experience with knowledge of department policies and proficiency in office software. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following: Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level The orientation program for nursing and patient care services has expanded, and the operational workload required to onboard new hires successfully has increased in both volume and complexity. CNEs currently handling this work are unable to provide hands on education to new hires due to the administrative task burden. Key drivers for reclassification include: • Late add-ons over the weekend - new hires added on Saturday/Sunday must be processed and prepared before Monday orientation start. • Monitor & respond to the NPCS email address - to facilitate a smooth onboarding process, the program coordinator will monitor • Computer lab coverage - orientation sessions in the computer lab require dedicated on-site coordinator support. • Module assignment - required learning modules must be assigned to each new hire prior to start. • Completion tracking - ongoing monitoring of module completion across the orientation cohort. • Clearance review - verifying that new hires have completed required clearances before unit placement. • Buddy assignments - pairing new hires with appropriate buddies for unit-based onboarding. • NA Core identification and roster build - Identifying new hires that need NA core and build the roster for the course • BLS class identification and enrollment - identifying the correct BLS class and enrolling each new hire. • Admin queue work - transacting rosters and creating LMS classes for orientation. Orientation program support: • Manage late add-ons received over the weekend • Provide computer lab coverage during orientation sessions • Assign required modules to new hires • Track module completion and follow up on outstanding items • Review clearance status prior to start • Coordinate buddy assignments • Identify and enroll new hires in NA Core • Identify and enroll new hires in the appropriate BLS classes Admin queue / LMS responsibilities: • Transact rosters out of the admin queue • Create LMS classes and transact roster for orientation Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Perform other related duties incidental to the work described herein. Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Manage division operational functions including budget, staff development, and performance of clinical, research, and teaching missions. | Requires 4 years of business or administrative experience with knowledge of personnel practices, accounting, budgeting, and coordination of major administrative functions. | School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.Be You. Under the guidance and direction of the Division Chief and Senior Business Manager, you will serve as the operational administrator for the Division of Pulmonary, Allergy and Critical Care. This position plans, directs, and coordinates division operational functions, including budget and financial performance; facilities management; staff development, performance, and training; and operational performance of the clinical, research and teaching missions of the Division. Minimum Requirements: Education/Training Work requires a general business background, generally equivalent to a bachelor's degree in a business-related field. Experience Work requires 4 years of related business or administrative experience to acquire competence in applying general personnel practices, accounting and budgeting principles and coordination of major administrative functions. A master's degree in a business-related field may be substituted for 2 years of experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE Preferred Qualifications: 1-2 years' experience in clinical operations. This position is (insert options below). • Hybrid eligible. The position (exempt only) is partially remote, and the employee must reside in a Duke University-approved state. Be Bold. • Supports departmental and divisional goals both clinical and academic and seeks ways to meet or exceed goals. Leads and/or participates in teams to achieve targeted results. • Serves as point of contact for operational and financial activities for the Division working closely with the central offices of the Department of Medicine as well as, Duke Health Integrated Practice (DHIP) and School of Medicine (SOM). • Coordinates the processing of financial and administrative duties across the department's clinical, research, and educational missions. Exercises independent judgment in performing duties, coordinates delegated functions and supervises assigned areas as appropriate. • Assists with strategic development of the business plans for expansion of clinical services including creation of SWOT analysis, financial models and identification of opportunities for improved performance and process flow associated with the clinical operations. • Prepares and maintains accountability for the division's budget and utilization of resources. Identifies variances and implements measures to address the variance. Regularly reports the financial status of the division to the Division Senior Business Manager. Operating budgets include both the DHIP and SOM. • Facilitates ongoing financial analysis and management of clinical and academic portfolios; to include commitment packages, philanthropic sources, faculty discretionary funds, effort reporting, and sponsored research funding. Includes management and oversight of FAM (Financial Audit Manual) responsibilities within the Division ensuring proper accounting and reconciliation are being performed. • Provides financial oversight and management of the Rodent Inhalation Core Shared Resource, following SOM requirements for financial management of shared resources. Reviews monthly reports with Core directors, analyzes revenue and expenses, makes recommendations for pricing, and ensures a clean close out each year. • Coordinates the recruitment process of the Division's Faculty and APPs to include onboarding and credentialing activities in the clinical settings. • Manages all aspects of the clinical and administrative support teams including supervising and coordinating division personnel activities to meet established objectives; reviewing, as needed, the work of designated employees for adherence to instructions or correctness, and adherence to University and DHIP policies and procedures. Recruit and train staff and implement corrective measures as needed • Responsible for monitoring the compliance of all billing and the supporting documentation requirements - audits as needed and regularly reports outcomes to the Senior Business Manager. • Track reports for performance metrics such as open encounters, charge capture, overdrafts, FAM, etc. Prepare reports and analyses to include financial reports, setting forth progress, adverse trends, and appropriate recommendations or conclusions. • Serve as primary administrative point of contact with Department of Medicine Research Administration Office (DOM-RA) assisting as needed with necessary financial and administrative reporting: to include faculty effort management and certification as well as budget projections and monitoring of expenditures associated with grant submission. • Maintain interface with departmental personnel to coordinate operational activities to ensure adequate personnel, space, and facilities; coordinate purchasing, maintenance, and renovation activities for the department; administer a program of property management and accountability. • Assist in building aspects of the Department's clinical budget specifically revenue targets related to- WRVUs and CFTEs- for ongoing and new providers. Working closely with Divisional and Departmental leadership. • Develop Faculty & APP new hire requests by developing the necessary three-year profit and loss modeling. Coordinate the onboarding and credentialing process associated with required licensing. Choose Duke. Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $63,948.00 to USD $109,786.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goesbeyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/ Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender,gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status. Duke aspires to create a community built oncollaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

Provide advanced administrative support for nursing and patient care onboarding programs, including managing complex documentation, tracking completion of learning modules, and coordinating orientation logistics. | Minimum two years of administrative support experience with knowledge of department policies and proficiency in office software tools. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following: Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level The orientation program for nursing and patient care services has expanded, and the operational workload required to onboard new hires successfully has increased in both volume and complexity. CNEs currently handling this work are unable to provide hands on education to new hires due to the administrative task burden. Key drivers for reclassification include: • Late add-ons over the weekend - new hires added on Saturday/Sunday must be processed and prepared before Monday orientation start. • Monitor & respond to the NPCS email address - to facilitate a smooth onboarding process, the program coordinator will monitor • Computer lab coverage - orientation sessions in the computer lab require dedicated on-site coordinator support. • Module assignment - required learning modules must be assigned to each new hire prior to start. • Completion tracking - ongoing monitoring of module completion across the orientation cohort. • Clearance review - verifying that new hires have completed required clearances before unit placement. • Buddy assignments - pairing new hires with appropriate buddies for unit-based onboarding. • NA Core identification and roster build - Identifying new hires that need NA core and build the roster for the course • BLS class identification and enrollment - identifying the correct BLS class and enrolling each new hire. • Admin queue work - transacting rosters and creating LMS classes for orientation. Orientation program support: • Manage late add-ons received over the weekend • Provide computer lab coverage during orientation sessions • Assign required modules to new hires • Track module completion and follow up on outstanding items • Review clearance status prior to start • Coordinate buddy assignments • Identify and enroll new hires in NA Core • Identify and enroll new hires in the appropriate BLS classes Admin queue / LMS responsibilities: • Transact rosters out of the admin queue • Create LMS classes and transact roster for orientation Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Perform other related duties incidental to the work described herein. Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide advanced administrative support to nursing and patient care orientation programs, including managing onboarding processes, tracking completion, and coordinating resources. | Requires at least two years of administrative support experience with knowledge of department policies and proficiency in office tools. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following: Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level The orientation program for nursing and patient care services has expanded, and the operational workload required to onboard new hires successfully has increased in both volume and complexity. CNEs currently handling this work are unable to provide hands on education to new hires due to the administrative task burden. Key drivers for reclassification include: • Late add-ons over the weekend - new hires added on Saturday/Sunday must be processed and prepared before Monday orientation start. • Monitor & respond to the NPCS email address - to facilitate a smooth onboarding process, the program coordinator will monitor • Computer lab coverage - orientation sessions in the computer lab require dedicated on-site coordinator support. • Module assignment - required learning modules must be assigned to each new hire prior to start. • Completion tracking - ongoing monitoring of module completion across the orientation cohort. • Clearance review - verifying that new hires have completed required clearances before unit placement. • Buddy assignments - pairing new hires with appropriate buddies for unit-based onboarding. • NA Core identification and roster build - Identifying new hires that need NA core and build the roster for the course • BLS class identification and enrollment - identifying the correct BLS class and enrolling each new hire. • Admin queue work - transacting rosters and creating LMS classes for orientation. Orientation program support: • Manage late add-ons received over the weekend • Provide computer lab coverage during orientation sessions • Assign required modules to new hires • Track module completion and follow up on outstanding items • Review clearance status prior to start • Coordinate buddy assignments • Identify and enroll new hires in NA Core • Identify and enroll new hires in the appropriate BLS classes Admin queue / LMS responsibilities: • Transact rosters out of the admin queue • Create LMS classes and transact roster for orientation Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Perform other related duties incidental to the work described herein. Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide advanced administrative support to nursing and patient care orientation programs including onboarding, scheduling, and compliance tracking. | Requires at least two years of administrative support experience with proficiency in office tools and knowledge of departmental policies. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following: Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level The orientation program for nursing and patient care services has expanded, and the operational workload required to onboard new hires successfully has increased in both volume and complexity. CNEs currently handling this work are unable to provide hands on education to new hires due to the administrative task burden. Key drivers for reclassification include: • Late add-ons over the weekend - new hires added on Saturday/Sunday must be processed and prepared before Monday orientation start. • Monitor & respond to the NPCS email address - to facilitate a smooth onboarding process, the program coordinator will monitor • Computer lab coverage - orientation sessions in the computer lab require dedicated on-site coordinator support. • Module assignment - required learning modules must be assigned to each new hire prior to start. • Completion tracking - ongoing monitoring of module completion across the orientation cohort. • Clearance review - verifying that new hires have completed required clearances before unit placement. • Buddy assignments - pairing new hires with appropriate buddies for unit-based onboarding. • NA Core identification and roster build - Identifying new hires that need NA core and build the roster for the course • BLS class identification and enrollment - identifying the correct BLS class and enrolling each new hire. • Admin queue work - transacting rosters and creating LMS classes for orientation. Orientation program support: • Manage late add-ons received over the weekend • Provide computer lab coverage during orientation sessions • Assign required modules to new hires • Track module completion and follow up on outstanding items • Review clearance status prior to start • Coordinate buddy assignments • Identify and enroll new hires in NA Core • Identify and enroll new hires in the appropriate BLS classes Admin queue / LMS responsibilities: • Transact rosters out of the admin queue • Create LMS classes and transact roster for orientation Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Perform other related duties incidental to the work described herein. Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide advanced administrative support to nursing and patient care orientation programs including managing onboarding tasks, tracking completion, and coordinating schedules. | Requires at least two years of administrative support experience with knowledge of department policies and proficiency in office tools. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following: Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level The orientation program for nursing and patient care services has expanded, and the operational workload required to onboard new hires successfully has increased in both volume and complexity. CNEs currently handling this work are unable to provide hands on education to new hires due to the administrative task burden. Key drivers for reclassification include: • Late add-ons over the weekend - new hires added on Saturday/Sunday must be processed and prepared before Monday orientation start. • Monitor & respond to the NPCS email address - to facilitate a smooth onboarding process, the program coordinator will monitor • Computer lab coverage - orientation sessions in the computer lab require dedicated on-site coordinator support. • Module assignment - required learning modules must be assigned to each new hire prior to start. • Completion tracking - ongoing monitoring of module completion across the orientation cohort. • Clearance review - verifying that new hires have completed required clearances before unit placement. • Buddy assignments - pairing new hires with appropriate buddies for unit-based onboarding. • NA Core identification and roster build - Identifying new hires that need NA core and build the roster for the course • BLS class identification and enrollment - identifying the correct BLS class and enrolling each new hire. • Admin queue work - transacting rosters and creating LMS classes for orientation. Orientation program support: • Manage late add-ons received over the weekend • Provide computer lab coverage during orientation sessions • Assign required modules to new hires • Track module completion and follow up on outstanding items • Review clearance status prior to start • Coordinate buddy assignments • Identify and enroll new hires in NA Core • Identify and enroll new hires in the appropriate BLS classes Admin queue / LMS responsibilities: • Transact rosters out of the admin queue • Create LMS classes and transact roster for orientation Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Perform other related duties incidental to the work described herein. Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Provide advanced administrative support to nursing and patient care onboarding programs, including managing onboarding tasks, tracking completion, and coordinating orientation activities. | Requires at least two years of administrative support experience with knowledge of department policies and proficiency in office tools. | At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following: Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested. General Description of the Job Class In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced. Duties and Responsibilities of this Level The orientation program for nursing and patient care services has expanded, and the operational workload required to onboard new hires successfully has increased in both volume and complexity. CNEs currently handling this work are unable to provide hands on education to new hires due to the administrative task burden. Key drivers for reclassification include: • Late add-ons over the weekend - new hires added on Saturday/Sunday must be processed and prepared before Monday orientation start. • Monitor & respond to the NPCS email address - to facilitate a smooth onboarding process, the program coordinator will monitor • Computer lab coverage - orientation sessions in the computer lab require dedicated on-site coordinator support. • Module assignment - required learning modules must be assigned to each new hire prior to start. • Completion tracking - ongoing monitoring of module completion across the orientation cohort. • Clearance review - verifying that new hires have completed required clearances before unit placement. • Buddy assignments - pairing new hires with appropriate buddies for unit-based onboarding. • NA Core identification and roster build - Identifying new hires that need NA core and build the roster for the course • BLS class identification and enrollment - identifying the correct BLS class and enrolling each new hire. • Admin queue work - transacting rosters and creating LMS classes for orientation. Orientation program support: • Manage late add-ons received over the weekend • Provide computer lab coverage during orientation sessions • Assign required modules to new hires • Track module completion and follow up on outstanding items • Review clearance status prior to start • Coordinate buddy assignments • Identify and enroll new hires in NA Core • Identify and enroll new hires in the appropriate BLS classes Admin queue / LMS responsibilities: • Transact rosters out of the admin queue • Create LMS classes and transact roster for orientation Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Perform other related duties incidental to the work described herein. Required Qualifications at this LevelEducation High school education or equivalent. Experience Two years of administrative support experience of increasing variety and/or complexity Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.