Duke Energy Corporation

Lead the development of customer experience strategies, create cohesive future-state experiences, and connect insights to business outcomes. | Requires extensive experience in customer experience, facilitation, strategic thinking, and utility industry knowledge, with a preference for a master's degree. | Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, February 16, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Summary The Principal Customer Experience (CX) Design Strategist establishes Duke Energy’s strategic direction for customer experience across key products, services, and customer journeys. This expert leverages insights to provide strategic guidance, crafts cohesive end-to-end experiences, and leads cross-functional teams in developing customer-centric solutions that identify optimal opportunities and the most effective methods for delivering value from the customer’s perspective. The role requires leading through uncertainty, influencing stakeholders without direct authority, and ensuring that experience strategies are evidence-based, practical, and aligned with measurable business objectives. This position will drive future state vision for how we enhance our relationship with customers and support the development of solutions and experiences that deliver incremental value as a part of the customer plan. Key Responsibilities Define Customer-Centric Strategies • Synthesize research, behavioral insights, operational data, and voice of the customer (VOC) to identify experience gaps and systemic issues. • Analyze current-state journeys and processes to uncover root causes, reframing complex problems, and translating insights into clear strategic direction. • Develop data-driven, prioritized recommendations to enhance experiences and guide policy, process, and technology decisions. Design Cohesive Future-State Experiences • Create cross-channel journey maps and service blueprints that reflect customer expectations and operational realities. • Define seamless, brand-aligned future-state experiences collaboratively with product, operations, and digital teams. • Establish experience visions and roadmaps that balance customer value, business objectives, and feasibility. Facilitate Alignment and Decision-Making • Lead workshops and discussions to build shared understanding and accelerate alignment. • Document risks, dependencies, assumptions, and success criteria. • Guide leaders through prioritization and trade-off decisions, clarifying complex strategic choices across business partners. Prototype, Test, and De-Risk Concepts • Build low-fidelity prototypes to communicate direction and gather feedback. • Validate assumptions with customers, frontline teams, and operational partners. • Contribute to customer testing/experimentation to reduce uncertainty and refine concepts before delivery. Connect Experience Design to Business Outcomes • Translate insights into strategic priorities that inform investment and organizational focus. • Assess customer value, operational impact, and cost-to-serve to shape recommendations. • Define and review key metrics (NPS, CSAT, effort, behavioral and operational outcomes), partnering with delivery, operations, analytics, and technology to ensure solutions are sustainable and tied to measurable results. Required/Basic Qualifications • Bachelor’s degree • In addition to required degree, nine (9) or more years related work experience • In lieu of Bachelor’s degree(s) AND seven (7) or more years related work experience listed above, Associate’s degree and eleven (11) or more years related work experience Desired Qualifications • Deep experience in the utility industry, with expertise in customer experience, customer research, and/or experience design (human-centered design, service design, journey mapping, UX, and/or experience strategy). • Exceptional design strategy, facilitation, and workshop synthesis skills; excels at building alignment and cross-functional collaboration. • Deep understanding of customer experience (CX) principles and the ability to make sound recommendations and present insights. • Master’s Degree. Additional Preferred Qualifications • Strategic mindset that balances customer needs, business goals, and operational realities, with a strong value-driven and business-case approach. • Advanced analytical skills to translate data and insights into strategic direction. • Comfortable leading through ambiguity and influencing without authority. • Clear and compelling communication and storytelling abilities, effective at the executive level. • Curious, optimistic problem solver and self-starter with a bias for action and continuous learning. • Strong relationship-building skills and trusted advisor qualities. • Systems thinker who connects dots across functions. • Experience navigating extraordinarily complex customer situations. Working Conditions • Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy regional headquarters. Travel Requirements Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position NoPlease note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility

Manage procurement processes, monitor supplier performance, and ensure compliance with regulations, supporting business unit needs. | Requires 5+ years of related work experience, proficiency in procurement processes, and strong supplier management skills. | Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Wednesday, February 11, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Summary Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy. This is the career/senior level of the Procurement classification hierarchy. Employees at this level manage work in various areas of specialization, with minimal supervision. Manage the procurement of products and services that align with Business Unit requirements and standards. Incumbents are expected to develop proficient skills and have the ability to work independently, with guidance limited to unusual or complex projects or issues. They are proficient in use of concepts and procedures. They identify problems, develop solutions, and take actions to resolve. Responsibilities • Provides proficient procurement services such as but not limited to expediting (managing and maintaining purchase orders and/or contracts with vendors), resolution of invoice mismatches, pricing, quantity, inventory, material transfer, logistic issues, support resolution to exceptions on terms and conditions with appropriate input from legal and other, utilize power advocate for bid events with minimal direction by Management, etc. Promotes proficient procurement and generation of sustainable cost savings and inventory reduction savings. • Provides proficient guidance to the business unit on procurement process Best sourcing options materials management strategies including transfers, cost controls, and avoidance of procurement issues. • Monitor and manages supplier relationships and ensures compliance with supplier agreements to help realize value added services benefits. Acts as liaison between external suppliers and the Business Unit. Understands supplier capabilities, establishes relationships with suppliers and negotiates cost savings and inventory reductions. • Demonstrates a strong sense of Business Unit and Supplier focus and cultivates Business Unit and Supplier relationships. For example, by providing customer service functions such as responding to customer inquiries and providing material status to support work schedules. • Ensuring compliance with all related federal and state laws and regulations and Duke Energy business standards. • Demonstrate proficient capabilities associated with analyzing and evaluating supplier performance. • Managing daily, monthly, and quarterly reports. • Acts as a subject matter expert and participates and supports Supply Chain and/or Business Unit on Special projects and teams as required – may serve as a team leader. Mentors and assists in the development of procurement specialist personnel, processes, and standards/procedures. • Support T-week requirements and attend T-week meetings. • Support 24/7 outage schedule. • Attend OFM/CAP meeting as needed. • Required to participate in Procurement Duty rotation which will include nights and weekends. • Serves as Single Point of Contact for Business Unit procurement processes, material transfer processes, or inventory management processes/commodity transfer processes and represents supply chain at Business Unit meetings (project planning, outage, etc.). Acts as liaison between external suppliers and the Business Unit. • Monitors and manages commercial performance of supplier contracts/purchase orders. Resolve purchase order issues such as invoice mismatches to insure prompt supplier payment. Note: This posting is for one position. Dependent on relevant experience, the level to which a candidate is aligned is outlined below. Required/Basic Qualifications (Procurement Specialist) • Bachelors degree + 2 years related work experience OR • Associates degree + 4 years related work experience OR • High School/GED degree + 6 years related work experience Required/Basic Qualifications (Senior Procurement Specialist) • Bachelors degree + 5 years related work experience OR • Associates degree + 7 years related work experience OR • High School/GED degree + 9 years related work experience Desired Qualifications • Microsoft Office Suite • NAS • Fusion • Completion of Customer Support PSG (NSCD 130C) • Completion of Material analyst PSG (NSCD 245A) • Completion of Purchasing PSG (NSCD 285A) • Proficient analytical, business acumen & customer service skills • Demonstrates a strong sense of urgency and proven desire to learn • Ability to work in a team environment • Strong multitasking skills • Ability to work in a fast-paced environment • Associates + 8 yrs of work experience • Demonstrates proficient planning skills, organizational skills, communication skills, interpersonal skills, and analytics skills Working Conditions • Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility. • The assigned work location is McGuire Nuclear Station, Huntersville, NC. • 4 days a week 10 hour shifts Monday- Thursday • Supporting duty schedules as defined by the function which includes after hours and weekend support • May be occasionally around construction/maintenance activities • May require travel to other internal business locations/facilities • May require some travel to vendor locations Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility

The job involves designing protection and control relaying applications for substations, managing multiple projects, and developing detailed engineering designs. | Requires a bachelor's degree in engineering or technology, relevant industry experience, and knowledge of power systems, protective relaying, and electrical engineering principles. | Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, February 9, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy. Position Summary The Engineering Technologist II position is the second level of the non-Engineer degreed technical support role job classification. Engineering Technologist II applies technical expertise to solve more complex problems and management skills to provide oversight and direction of work in a specific area of expertise, with some supervision. Incumbents are expected to develop deeper technical skills and the ability to work with an increasing degree of independence. The Engineering Technologist III position is the third level of the non-Engineer degreed technical support role. An Engineering Technologist III provides technical expertise to solve more complex problems and leadership skills to provide oversight and direction of work in a specific area of expertise, with some supervision. Employees in the Engineering Technologist III position are expected to develop advanced skills and the ability to work with a high degree of independence. This position is part of the Protection and Control Engineering group located in the Duke Energy Engineering office in Lake Mary Florida. This work group is responsible for design of protection and control relaying applications for substations (new and existing). Design projects range from routine equipment modifications and installations to the complete design of new transmission facilities. Coordinates work to manage multiple projects simultaneously to ensure timely release of engineering designs. Utilizes a variety of tools and techniques in order to complete an engineering design, including current design specifications, pertinent code manuals, computer aided design/drafting software, and other reference sources. Final product is an engineering release package consisting of pertinent drawings and bills of material. The person in this position will work as part of a project team to develop detailed project scopes, layouts of control equipment enclosures, detailed elementary, schematic and wiring diagram drawings and plans required for construction of specific substation projects. The work performed by this unit requires an understanding of power systems, transformers, protective relaying and electrical engineering principles. The person will be involved in the development and review of designs for high voltage substations at voltages of 23kV, 115kV, 230kV and 500kV. Additionally, the person in this position is expected to develop some knowledge in protective relay settings calculations and analysis based on current and evolving standards (IEEE, NERC, etc.). The person in this position must be able to manage multiple projects in various stages of design so as to meet project schedule deadlines; provide design support to field personnel during project implementation; develop and maintain sufficient level of expertise in use of CAD software for efficient production of engineering work; and collaborate in a team environment to spread knowledge and to produce the best quality product possible. Responsibilities • Applies technical expertise in the identification, analysis and resolution of problems in area of expertise. • Ensures accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling and monitoring of work activities. • Prepares thorough and accurate technical reports, correspondence, documentation, calculations and sketches with some guidance. • Conducts engineering and related studies. • Strives to continually improve job-related, technical and professional knowledge, skills and performance. • Develops positive working relationships to effectively coordinate work activities. Demonstrates effective oral and written communication skills. Maintains accurate records and files. • Supports the company's goals and represents the company positively and professionally. Basic/Required Qualifications Note: This posting is for one open position. Dependent on relative experience, the level to which a candidate is aligned is outlined below. Engineering Technologist II • Bachelor of Science in Engineering or Engineering Technology with no experience, OR • Associates degree in Engineering or Engineering Technology AND two (2) + years of experience, OR • Four (4) + years of equivalent experience without a degree Engineering Technologist III • Bachelor of Science in Engineering or Engineering Technology AND two (2) + years of relevant industry experience, OR • Associate degree in Engineering or Engineering Technology AND four (4) + years of experience. OR • Six (6) + years equivalent experience without a degree Additional Preferred Qualifications • Bachelor’s degree in engineering technology • Good written and oral communication skills. • Experience in the utility industry. • Understanding of basic principles of project management. Working Conditions • Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility • Some visits to field sites and/or plants are required, using a variety of transportation modes and some overnight stays • Must be capable of using a computer and remain seated at desk for long periods of time Special Requirements • Demonstrated ability to work with a variety of individuals from various socio-economic, cultural and ethnic backgrounds. Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility