DSI Systems

Monitor data feeds for integrity and accuracy, investigate anomalies, and collaborate to resolve issues. | Bachelor's degree and 3+ years in data roles with Python, SQL, and visualization tool proficiency required. | About DSI Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency. At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential. Role Summary We are seeking a detail-oriented and proactive Data Quality Analyst to join our growing team. In this critical role, you'll be responsible for ensuring the integrity, completeness, and accuracy of data flowing into our systems from a variety of sources, including flat files, SFTP, APIs, and cloud platforms. Your work will directly impact our ability to make sound business decisions and maintain high-quality data assets. Key Responsibilities Monitor Data Feeds: Proactively monitor automated and manual data feeds from diverse sources such as flat files (CSV, XML, JSON), secure file transfer protocols (SFTP), APIs (REST, SOAP), and cloud data platforms (e.g., AWS S3, Azure Blob Storage, Google Cloud Storage). Ensure Data Quality: Implement and execute checks to verify data integrity, completeness, and accuracy, identifying discrepancies, missing data, or corrupted files. Issue Identification & Resolution: Investigate data anomalies, root causes of data feed failures, and data quality issues. Collaborate with relevant teams (e.g., IT, data engineering, source system owners) to facilitate timely resolution. Documentation & Reporting: Maintain detailed logs of monitoring activities, incidents, and resolutions. Generate regular reports on data feed health, data quality metrics, and performance. Process Improvement: Identify opportunities to improve data monitoring processes, tools, and automation to enhance efficiency and reduce manual effort. Alerting & Escalation: Configure and manage alerting mechanisms for data feed failures or significant data quality deviations, escalating critical issues appropriately and promptly. Collaboration: Work closely with data engineers, developers, business analysts, and other stakeholders to understand data requirements, validate data, and support data-driven initiatives. Education: Bachelor's degree in Computer Science, Information Systems, Data Science, or a related quantitative field, or equivalent practical experience. Experience: 3+ years of experience in a data-focused role, such as data operations, data analysis, data quality, or similar, with a strong emphasis on working with data Technical Skills: Proficiency in Microsoft 365 (Excel, Teams, PowerPoint) Proficiency in scripting languages (e.g., Python, SQL) for data manipulation, automation, and analysis. Familiarity with various data formats (CSV, JSON, XML) and data transfer protocols, including SFTP. Experience with API concepts and ability to understand API documentation. Understanding of cloud data storage concepts (e.g., S3, Blob Storage) is a plus. Experience with data visualization tools (e.g., Domo, PowerBI, Tableau) Familiarity with ETL processes and data warehousing concepts Analytical Mindset: Strong analytical and problem-solving skills with a keen eye for detail and identifying data inconsistencies. Communication: Excellent verbal and written communication skills with the ability to explain complex data issues to both technical and non-technical audiences. Proactiveness: Self-motivated and proactive in identifying potential issues before they impact downstream systems. Adaptability: Ability to adapt to new technologies and evolving data landscapes. Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching Paid vacation, personal/sick days, and bereavement time Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Manage daily operations and personnel of the call center, ensuring efficient and professional customer service. Oversee quality assurance programs and analyze call center statistics to improve performance. | Minimum of 5 years of experience in call center management or a similar role is required. Candidates should have strong communication skills and a solid understanding of call center metrics and technology. | DSI Systems Inc., an authorized AT&T Distributor partner, has an immediate career opportunity for a skilled Call Center Manager for our Dallas-based retail sales channel support center. You will work directly with the International Call Center Director to build and oversee the daily operations of our growing, effective, impactful retail support center. To succeed in this role, you must have excellent customer service and communication skills. As the Call Center Manager, you will supervise daily operations and personnel, aiming for superb, confident, cordial, friendly, yet professional customer service, with maximum efficiency and cost-effectiveness. Additionally, you will ensure that technology is utilized to maximize the productivity of staff and ensure that they are well-effective and productive. You are an organized, reliable, and results-driven professional with a practical mind to solve problems on the spot, and the ability to see the “big picture” and make improvements. Remote position, United States International travel, 1-2 weeks per quarter Full-time, Monday – Friday 9am – 5pm About DSI Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency. At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential. Responsibilities Manage the daily, weekly, monthly, and yearly agent scheduling, activities, objectives, and effective resource planning to maximize productivity Oversee, implement, and execute quality assurance (QA) programs and assessments Collect, analyze, and evaluate call-center statistics (call waiting and handle times, resolution rates, accuracy, costs, and other service contact metrics); prepare performance reports by summarizing data and trends Monitor and improve support request handling and warm and cold transfer processes Maintain and improve call center operations by preparing and completing action plans; system audits and analyses; managing systems, process improvement, and quality assurance programs Desire to become a subject matter expert on your client's business Manage and support onsite staff as well as remote employees as needed Other duties and responsibilities as assigned Minimum 5 years of proven experience as call center manager or similar position Demonstrated competence in call center staff scheduling intricacies Proficient in call center equipment and software programs (call handling/routing software, CRM’s, IVR’s, etc.) Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures, including experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.) Outstanding interpersonal, oral, and written communication skills Ability to translate information and feedback, develop insights, and work collaboratively alongside internal sales and support colleagues as well as retail sales partner clients Excellent organizational and leadership skills and problem-solving abilities, along with demonstrated positive attitude and patience Pertinent and related call center certifications a plus International travel required Bilingual Spanish is preferred but not required Proficient in Microsoft Office, Word, and Excel Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period 401k Plan with employer matching Paid vacation, personal/sick days, and bereavement time Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

The Starlink Dispatch Specialist will manage real-time work orders and ensure seamless communication across platforms and departments. This role involves supporting technician offices and coordinating with customers to deliver reliable internet access. | Candidates should have a minimum of 1 year of experience in the satellite or telecom industry, with a preference for dispatching or routing technicians. Strong communication skills and the ability to work independently in a fast-paced environment are essential. | DSI Systems Inc., an Authorized Starlink Partner, has an exciting opportunity for a driven and detail-oriented individual to join our growing Starlink team as a Starlink Dispatch Specialist. This role supports both residential installations, ensuring high-quality service and efficient coordination between our technician network, customers, and internal teams. With Starlink’s rapid expansion and innovative technology, this role is key to delivering reliable internet access across underserved and remote areas. As a Starlink Dispatch Specialist, you will manage real-time work orders, support technician offices, and ensure seamless communication across platforms and departments. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about operational excellence and customer service. You'll play a vital role in maintaining Starlink’s growing reputation and DSI's industry leadership. This is a full-time REMOTE opportunity – candidates must live in the United States Schedule: Full-time, Monday – Friday 10:30 am – 7pm CST About DSI Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency. At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential. Responsibilities Complete real-time updates and maintenance in the work order management system Support daily operations and monthly goal attainment Handle inbound dispatch calls via the Five9 phone system Resolve issues and escalate as needed using critical thinking Create and assign work orders to technician offices Maintain accurate records in SARA Plus, Web Tracker, Salesforce, and Zendesk Assist technicians during installations and approve custom fees Conduct work order reviews and facilitate proper close-out procedures Process and manage inventory requests from technician offices Provide order status updates to internal departments Maintain ongoing communication with technician offices to meet timelines Work directly with customers to coordinate payments for hardware and services Strong team player with a high level of integrity and motivation Driven to meet goals, timelines, and customer expectations Excellent written, verbal, and phone communication skills Highly organized with strong attention to detail Able to manage tasks independently and meet deadlines Experience in creating professional correspondence Comfortable working with a variety of internal and external stakeholders Ability to make sound decisions under pressure Familiarity with U.S. geographic regions and route planning using Google Maps Minimum 1 year of experience in the satellite or telecom industry Experience dispatching or routing technicians nationwide preferred English or bilingual (Spanish) preferred Ability to sit for extended periods, wear a headset, and use multiple computer systems Proficient in Microsoft Office, especially Excel Experience with SARA Plus, Web Tracker, Salesforce, Zendesk, and Five9 preferred (training provided for the right candidate) Competitive base salary plus monthly commission Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period 401k Plan with employer matching Paid vacation, personal/sick days, and bereavement time Employee Profit Sharing Program 50% AT&T wireless discount Paid training Ongoing training and development Advancement opportunities, we prefer to promote from within!