Dropbox

Build scalable operating infrastructure and manage customer programs integrating feedback into product launches. | 5+ years in program management or related field with strong process creation and stakeholder coordination skills. | Role Description Dropbox is looking for a Program Manager, Customers to build the connective layer between EPD and GTM as we test products, evolve the platform, and learn from our managed customer base. This role will plan, recruit, launch, engage, measure, and close out customer programs while maintaining clear product-readiness standards and a strong customer experience. The role is execution-focused but broad in scope. The immediate priority is creating a scalable way to test pre-PMF products with existing managed customers, including priority programs. Over time, the role will support additional customer-facing EPD initiatives, help relaunch and operate Dropbox’s Customer Advisory Board, integrate customer testing into launch processes, and establish repeatable playbooks that can be adopted by functional owners. You will work closely with Product, Design, Research, PMM, Launch Ops, Customer Marketing, CS, Sales, Brand Studio, Community, and Analytics. You will have substantial cross-functional exposure and the opportunity to turn customer participation into clearer product decisions, stronger launch readiness, and a closed insight loop back into product and GTM. Responsibilities Stand up and run repeatable customer programs, including planning, recruitment, onboarding, engagement, measurement, closeout, and transition to the long-term owning team. Create shared operating infrastructure, including intake processes, recruitment and readiness criteria, briefs, templates, playbooks, status reporting, feedback tracking, escalation paths, and a single source of truth. Coordinate Product, Design, Research, PMM, Launch Ops, Customer Marketing, CS, Sales, Brand Studio, Community, and Analytics around shared plans, decisions, milestones, and handoffs. Own the execution of pre-PMF customer testing through H2, including product evaluation, messaging feedback, phased-rollout support, measurement, and exit criteria. Support the relaunch and ongoing operation of Dropbox’s Customer Advisory Board through recruitment, cadence management, agenda design, and synthesis for senior leaders and partner teams. Integrate customer testing into the product-launch process as a readiness gate or stage, partnering with PMM and Launch Ops as the process matures. Establish recurring customer listening and insight-loop practices that connect customer-support signals, VoC, UXR, managed-customer feedback, and S-team engagement back into EPD and GTM decision-making. Requirements 5+ years of program management, operations, customer research operations, product operations, go-to-market operations, or a related field with experience delivering complex cross-functional programs. Demonstrated ability to take an ambiguous customer-facing initiative from planning through execution, measurement, closeout, and handoff. Experience coordinating multiple teams with different goals, dependencies, and decision rights while maintaining clear ownership and follow-through. Strong operating discipline: able to create practical processes, readiness criteria, documentation, reporting rhythms, and repeatable playbooks. Experience working directly with customers or customer-facing teams, including recruiting participants, managing engagement, gathering feedback, and protecting customer experience. Strong written and verbal communication skills, including the ability to synthesize qualitative and quantitative inputs into clear recommendations and decisions. Sound judgment about product readiness, customer participation, confidentiality, escalation, and when to protect learning quality over premature storytelling or account-driven requests. Preferred Qualifications Experience with pre-PMF product testing, beta or Design Partner programs, Customer Advisory Boards, Voice of Customer, user research operations, or customer advocacy programs. Experience embedding customer feedback or testing into product-launch, launch-readiness, or product-operations processes. Experience building a program that scales across products, customer segments, or launch types and then transitioning it to a durable functional owner. Experience in a SaaS, collaboration, productivity, platform, or enterprise software environment. Familiarity with customer insight systems, feedback taxonomies, program dashboards, or tools used to track participant health and product signal. Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: Understand yourself and others. Judgment: Evaluate information and make decisions in complex situations. Adaptability: Learn, adjust, and stay effective through change. Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. Compensation US Zone 1 This role is not available in Zone 1 US Zone 2 $143,800—$194,600 USD US Zone 3 $127,800—$173,000 USD

Lead strategic growth initiatives and manage operational infrastructure including planning and budget governance. | 8-10+ years experience with management consulting background and hybrid B2B/B2C marketing expertise. | Role Description As the Director of Marketing Strategy, you will serve as the chief operating partner and strategic advisor to the Chief Marketing Officer at Dropbox. In this dual-engine role, you will be responsible for both shaping our strategic growth initiatives (business case development, B2B/B2C partnership evaluation, new GTM strategies) and managing our operational infrastructure (annual planning, capital allocation, and budget governance). The ideal candidate has the structured, first-principles thinking of a management consultant and the operational discipline to build and run processes that turn strategies into reality. Responsibilities 1. Strategic Initiatives & Growth Partnerships Hypothesis-Driven Problem Solving: Frame and analyze highly ambiguous strategic questions (e.g., “Should we pursue a new ICP for a new product?” or “How do we optimize acquisition across dual B2B and B2C funnels?”). Business Case Formulation: Build quantitative models (market sizing, NPV, LTV/CAC) to justify major marketing investments, new channel entries, or partnership models to the executive team. Partnership Structuring: Partner with Business Development teams to commercially evaluate and structure complex, high-value brand and ecosystem alliances. Special Projects: Lead agile, cross-functional "tiger teams" to rapidly prototype and pilot new commercial initiatives before transitioning them to long-term operational owners. 2. Marketing Operations, Planning & Budget Governance Strategic & Financial Planning: In partnership with marketing ops, lead the annual and quarterly integrated planning cycle for the marketing organization, translating corporate growth targets into marketing plans and measurable OKRs. Capital Allocation & Budget Control: Work with RevOps to oversee the global marketing budget in close partnership with Finance. Manage the "top-down" allocation of capital across regions/channels and establish "bottom-up" accountability to ensure maximum Return on Investment. Measurement & Reporting: Establish the core executive metrics framework to report on marketing performance, pipeline health, and efficiency to the C-suite and Board of Directors. Requirements Top-Tier Consulting Pedigree: 8–10+ years of professional experience, including a foundational stint at a top-tier management consulting firm (e.g., McKinsey, BCG, Bain) or leading an in-house Strategy/Operations group. Hybrid B2B & B2C Experience: Proven comfort evaluating strategic problems that span both enterprise accounts (B2B) and end-consumers (B2C / B2B2C). Financial & Analytical Mastery: Advanced capabilities in financial modeling, corporate budgeting, and data analysis. You must be comfortable treating a marketing budget as a portfolio of strategic investments. Process Design & Governance: Experience building and scaling operational processes (annual planning, OKRs, KPI dashboards) across a large, matrixed organization. Executive Presence: Superb narrative storytelling skills. You can distill highly complex financial, commercial, and operational data into clear, persuasive executive-level slides and communications. Education: Bachelor’s degree in a quantitative field (Economics, Finance, Business, or Engineering). MBA from a top-tier business school is highly preferred. Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: Understand yourself and others. Judgment: Evaluate information and make decisions in complex situations. Adaptability: Learn, adjust, and stay effective through change. Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. Compensation US Zone 1 This role is not available in Zone 1 US Zone 2 $211,100—$285,700 USD US Zone 3 $187,700—$253,900 USD

Lead competitive intelligence program and develop win/loss analysis to inform strategic decisions across product lines. | 10+ years in competitive intelligence, product marketing, or corporate strategy in B2B SaaS with strong executive presence and analytical skills. | Role Description As the Principal, Market & Competitive Intelligence Manager you will lead Dropbox’s enterprise competitive intelligence program across Dropbox Core, DocSend, Sign and Sign API, and Dropbox Protect. Sitting within the Chief Business Officer’s organization, you will work close to the company’s most important strategic and go-to-market decisions. You will build the operating system that turns competitor activity, market developments, customer feedback, win/loss findings, and field signals into clear recommendations and action. This is a highly visible, hands-on leadership role for a senior individual contributor. You will strengthen Dropbox’s competitive positioning, improve how our teams navigate competitive sales cycles, inform product and go-to-market choices, and deepen executive understanding of a rapidly changing market. Your work will span both sales-led and product-led motions and help Dropbox tell a sharper, more differentiated story. You will partner closely with Sales, Product Marketing, Product, Research, Revenue Operations, Analyst Relations, and Communications. Success requires equal strength in strategic judgment and execution: identifying what matters, developing a defensible point of view, and delivering useful recommendations and tools at the speed of the business. Responsibilities Lead Dropbox’s enterprise competitive intelligence program across Dropbox Core, DocSend, Sign and Sign API, and Dropbox Protect. Establish a company-wide operating model for collecting, prioritizing, analyzing, distributing, and measuring competitive intelligence. Translate competitor launches, pricing and product changes, AI developments, customer feedback, and market shifts into actionable recommendations for Sales, GTM Strategy, Product Marketing, Product, and executive leadership. Produce decision-ready intelligence—including executive briefings, competitive points of view, rapid-response analysis, battlecards, alerts, and market coverage—tailored to executive, strategic, product, and field audiences. Own and modernize Dropbox’s win/loss program in partnership with Sales, Revenue Operations, and Product Marketing, creating a recurring feedback loop into positioning, enablement, product strategy, and go-to-market decisions. Equip customer-facing teams to compete more effectively while partnering with product-aligned PMMs to strengthen differentiation, objection handling, field confidence, and product-specific competitive activation. Use AI, automation, and modern research platforms to scale the program, establish clear success measures, and maintain a trusted network of competitive contributors across Dropbox. Requirements 10+ years of experience in competitive intelligence, product marketing, market strategy, corporate strategy, or a related B2B SaaS discipline. Demonstrated ownership of an end-to-end competitive intelligence program, including executive intelligence, win/loss analysis, field enablement, and strategic recommendations. A record of translating complex qualitative and quantitative signals into clear points of view that influenced product, go-to-market, or revenue decisions. Deep experience partnering with Sales, GTM Strategy, Product Marketing, and Product teams in competitive markets and customer situations. Strong executive presence and the ability to communicate concise, evidence-based recommendations to senior leaders. Excellent cross-functional leadership skills, with a record of creating alignment and driving action in complex organizations without formal authority. Exceptional analytical, written, verbal, and visual communication skills, with the ability to balance long-range strategic work and fast-turn execution. Preferred Qualifications Experience in AI-powered software, content management, collaboration, e-signature, document workflows, or security markets. Experience building or modernizing competitive intelligence across a multi-product portfolio or decentralized organization. Familiarity with platforms such as Crayon, Clozd, and AlphaSense, including using AI and automation to scale research, synthesis, and delivery. Experience partnering with Revenue Operations or Sales Operations to measure program adoption, decision influence, and business impact. Compensation US Zone 1 This role is not available in Zone 1 US Zone 2 $185,100—$250,500 USD US Zone 3 $164,600—$222,600 USD

Lead performance improvements across Dropbox's consumer-facing surfaces by profiling, measuring, and shipping fixes while coordinating cross-platform strategy and mentoring engineers. | Requires 12+ years software engineering experience with senior-level leadership, hands-on performance optimization in web apps, AI tooling proficiency, and strong communication skills. | Role Description As a Staff Software Engineer at Dropbox, you'll be the singular technical owner of application performance across the Core org - the part of Dropbox that owns every consumer-facing surface: web, iOS, Android, and desktop. This is one of the company's most visible, cross-cutting technical challenges. Your mandate is to make Dropbox feel fast on every surface our customers use. You'll operate at the intersection of measurement, engineering, and product impact, owning ambiguous problems that span the entire stack and translate directly into business outcomes for hundreds of millions of users. There is no existing performance team at Dropbox - you'll define the discipline. You'll start with the web, profiling our highest-traffic React surfaces, producing flame graphs and heat maps, identifying the most valuable opportunities, and driving fixes through to shipped, measured wins. The web is your initial focus and the surface where you'll be most hands-on. From there, you'll lead the performance initiative across iOS, Android, and desktop by partnering with the internal platform experts who own those clients - coordinating strategy, transferring measurement practices, and driving the work, rather than building everything yourself. You'll also work across the Python and Go backend services that all of these surfaces depend on, since perceived performance rarely lives in one layer. Your influence will extend across Core Engineering. You'll define the measurement standards, regression-detection systems, and performance practices that other engineers rely on. You'll also be expected to use AI fluently in your own engineering work and to lead the optimization of AI-assisted workflows across Core, raising the productivity of every engineer around you. You'll bring clarity where there is uncertainty, raise the bar for engineering excellence through hands-on leadership, and shape how Dropbox thinks about performance for years to come. In return, you'll gain meaningful exposure to senior leadership, build foundational systems that unlock future product capabilities, and grow into an org-level technical strategist - helping advance Dropbox's mission to create a more enlightened way of working. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here. Responsibilities • Drive performance improvement on the Dropbox web application as the first focus of the role - profiling React surfaces, producing flame graphs and heat maps, identifying the highest-impact opportunities, and shipping measurable improvements • Lead the performance initiative across iOS, Android, and desktop by coordinating with internal platform experts who own those clients - setting strategy, defining measurement standards, and driving execution rather than implementing every fix personally • Take performance improvements end-to-end: from measurement, to root-cause analysis, to shipped code changes, to validation in production telemetry • Build and own the measurement, instrumentation, and regression-detection systems that engineering teams across Core depend on to ship performant code • Write production code regularly - primarily JavaScript and React on the web, with backend work in Python and Go on the services those surfaces depend on • Set engineering standards for performance work across Core Engineering, and mentor IC3 and IC4 engineers on profiling, measurement methodology, and performance-aware system design • Apply AI tooling to performance work and lead the optimization of AI-assisted engineering workflows across Core, raising engineering throughput and shaping how Dropbox engineers use AI to ship better software faster • Influence cross-org roadmaps and architectural decisions, partnering with engineering leaders, PMs, and designers to ensure performance is treated as a first-class product attribute Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying. Requirements • BS, MS, or PhD in Computer Science or a related technical field involving coding (e.g., physics or mathematics) or equivalent technical experience • Minimum of 12 years of experience as a software engineer with 3+ years serving as a Senior. • Demonstrated, hands-on experience driving measurable performance improvements in production web applications - including profiling JavaScript and React surfaces, identifying root causes through flame graphs, heat maps, traces, and RUM data, and shipping the fixes that moved the metric • Demonstrated experience using AI tooling to accelerate performance work - applying LLMs and AI-assisted workflows to profiling analysis, root-cause investigation, refactoring, or shipping performance fixes • Experience optimizing AI-assisted engineering workflows to improve the productivity of other engineers - selecting tools, defining patterns and guardrails, and measuring the impact on engineering throughput • Production experience with modern backend services in Python or Go that support consumer-facing client surfaces • Experience leading technical strategy on cross-cutting initiatives spanning multiple teams or surfaces, including writing design docs, defining architecture, and driving execution to measurable outcomes • Has worked on a consumer user-facing product (versus a platform team or developer-facing API-based product), and shipped changes that moved customer-visible metrics • Strong written and verbal communication skills, with a track record of influencing roadmaps and decisions outside their direct reporting line - including leading initiatives that depend on coordinating with platform owners they don't directly manage Preferred Qualifications • Experience profiling and improving native iOS applications (Swift), including startup time, scroll performance, and memory behavior • Experience profiling and improving native Android applications (Kotlin), including startup time, scroll performance, and memory behavior • Experience profiling and improving desktop client applications, including startup, IPC, and resource usage • Experience building or owning performance regression-detection systems integrated into CI/CD • Experience with RUM telemetry pipelines, sampling strategy, and statistically rigorous comparison of performance data • Track record of mentoring senior engineers (Senior and above) and raising the technical bar across an engineering organization Compensation US Zone 1 $248,200-$335,800 USD US Zone 2 $223,400-$302,200 USD US Zone 3 $198,600-$268,600 USD

Lead performance improvements across Dropbox's consumer-facing surfaces, driving measurable impact and defining engineering standards. | 12+ years experience including senior roles, hands-on performance improvements in web apps, AI tooling use, backend Python/Go experience, and cross-team leadership. | Role Description As a Staff Software Engineer at Dropbox, you'll be the singular technical owner of application performance across the Core org - the part of Dropbox that owns every consumer-facing surface: web, iOS, Android, and desktop. This is one of the company's most visible, cross-cutting technical challenges. Your mandate is to make Dropbox feel fast on every surface our customers use. You'll operate at the intersection of measurement, engineering, and product impact, owning ambiguous problems that span the entire stack and translate directly into business outcomes for hundreds of millions of users. There is no existing performance team at Dropbox - you'll define the discipline. You'll start with the web, profiling our highest-traffic React surfaces, producing flame graphs and heat maps, identifying the most valuable opportunities, and driving fixes through to shipped, measured wins. The web is your initial focus and the surface where you'll be most hands-on. From there, you'll lead the performance initiative across iOS, Android, and desktop by partnering with the internal platform experts who own those clients - coordinating strategy, transferring measurement practices, and driving the work, rather than building everything yourself. You'll also work across the Python and Go backend services that all of these surfaces depend on, since perceived performance rarely lives in one layer. Your influence will extend across Core Engineering. You'll define the measurement standards, regression-detection systems, and performance practices that other engineers rely on. You'll also be expected to use AI fluently in your own engineering work and to lead the optimization of AI-assisted workflows across Core, raising the productivity of every engineer around you. You'll bring clarity where there is uncertainty, raise the bar for engineering excellence through hands-on leadership, and shape how Dropbox thinks about performance for years to come. In return, you'll gain meaningful exposure to senior leadership, build foundational systems that unlock future product capabilities, and grow into an org-level technical strategist - helping advance Dropbox's mission to create a more enlightened way of working. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here. Responsibilities • Drive performance improvement on the Dropbox web application as the first focus of the role - profiling React surfaces, producing flame graphs and heat maps, identifying the highest-impact opportunities, and shipping measurable improvements • Lead the performance initiative across iOS, Android, and desktop by coordinating with internal platform experts who own those clients - setting strategy, defining measurement standards, and driving execution rather than implementing every fix personally • Take performance improvements end-to-end: from measurement, to root-cause analysis, to shipped code changes, to validation in production telemetry • Build and own the measurement, instrumentation, and regression-detection systems that engineering teams across Core depend on to ship performant code • Write production code regularly - primarily JavaScript and React on the web, with backend work in Python and Go on the services those surfaces depend on • Set engineering standards for performance work across Core Engineering, and mentor IC3 and IC4 engineers on profiling, measurement methodology, and performance-aware system design • Apply AI tooling to performance work and lead the optimization of AI-assisted engineering workflows across Core, raising engineering throughput and shaping how Dropbox engineers use AI to ship better software faster • Influence cross-org roadmaps and architectural decisions, partnering with engineering leaders, PMs, and designers to ensure performance is treated as a first-class product attribute Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying. Requirements • BS, MS, or PhD in Computer Science or a related technical field involving coding (e.g., physics or mathematics) or equivalent technical experience • Minimum of 12 years of experience as a software engineer with 3+ years serving as a Senior. • Demonstrated, hands-on experience driving measurable performance improvements in production web applications - including profiling JavaScript and React surfaces, identifying root causes through flame graphs, heat maps, traces, and RUM data, and shipping the fixes that moved the metric • Demonstrated experience using AI tooling to accelerate performance work - applying LLMs and AI-assisted workflows to profiling analysis, root-cause investigation, refactoring, or shipping performance fixes • Experience optimizing AI-assisted engineering workflows to improve the productivity of other engineers - selecting tools, defining patterns and guardrails, and measuring the impact on engineering throughput • Production experience with modern backend services in Python or Go that support consumer-facing client surfaces • Experience leading technical strategy on cross-cutting initiatives spanning multiple teams or surfaces, including writing design docs, defining architecture, and driving execution to measurable outcomes • Has worked on a consumer user-facing product (versus a platform team or developer-facing API-based product), and shipped changes that moved customer-visible metrics • Strong written and verbal communication skills, with a track record of influencing roadmaps and decisions outside their direct reporting line - including leading initiatives that depend on coordinating with platform owners they don't directly manage Preferred Qualifications • Experience profiling and improving native iOS applications (Swift), including startup time, scroll performance, and memory behavior • Experience profiling and improving native Android applications (Kotlin), including startup time, scroll performance, and memory behavior • Experience profiling and improving desktop client applications, including startup, IPC, and resource usage • Experience building or owning performance regression-detection systems integrated into CI/CD • Experience with RUM telemetry pipelines, sampling strategy, and statistically rigorous comparison of performance data • Track record of mentoring senior engineers (Senior and above) and raising the technical bar across an engineering organization Compensation US Zone 1 $248,200-$335,800 USD US Zone 2 $223,400-$302,200 USD US Zone 3 $198,600-$268,600 USD

Lead performance improvements across multiple platforms, drive measurement and strategy, and mentor engineers. | Senior-level software engineer with extensive experience in web application performance, cross-team leadership, and AI tooling for engineering workflows. | Role Description As a Staff Software Engineer at Dropbox, you'll be the singular technical owner of application performance across the Core org - the part of Dropbox that owns every consumer-facing surface: web, iOS, Android, and desktop. This is one of the company's most visible, cross-cutting technical challenges. Your mandate is to make Dropbox feel fast on every surface our customers use. You'll operate at the intersection of measurement, engineering, and product impact, owning ambiguous problems that span the entire stack and translate directly into business outcomes for hundreds of millions of users. There is no existing performance team at Dropbox - you'll define the discipline. You'll start with the web, profiling our highest-traffic React surfaces, producing flame graphs and heat maps, identifying the most valuable opportunities, and driving fixes through to shipped, measured wins. The web is your initial focus and the surface where you'll be most hands-on. From there, you'll lead the performance initiative across iOS, Android, and desktop by partnering with the internal platform experts who own those clients - coordinating strategy, transferring measurement practices, and driving the work, rather than building everything yourself. You'll also work across the Python and Go backend services that all of these surfaces depend on, since perceived performance rarely lives in one layer. Your influence will extend across Core Engineering. You'll define the measurement standards, regression-detection systems, and performance practices that other engineers rely on. You'll also be expected to use AI fluently in your own engineering work and to lead the optimization of AI-assisted workflows across Core, raising the productivity of every engineer around you. You'll bring clarity where there is uncertainty, raise the bar for engineering excellence through hands-on leadership, and shape how Dropbox thinks about performance for years to come. In return, you'll gain meaningful exposure to senior leadership, build foundational systems that unlock future product capabilities, and grow into an org-level technical strategist - helping advance Dropbox's mission to create a more enlightened way of working. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here. Responsibilities • Drive performance improvement on the Dropbox web application as the first focus of the role - profiling React surfaces, producing flame graphs and heat maps, identifying the highest-impact opportunities, and shipping measurable improvements • Lead the performance initiative across iOS, Android, and desktop by coordinating with internal platform experts who own those clients - setting strategy, defining measurement standards, and driving execution rather than implementing every fix personally • Take performance improvements end-to-end: from measurement, to root-cause analysis, to shipped code changes, to validation in production telemetry • Build and own the measurement, instrumentation, and regression-detection systems that engineering teams across Core depend on to ship performant code • Write production code regularly - primarily JavaScript and React on the web, with backend work in Python and Go on the services those surfaces depend on • Set engineering standards for performance work across Core Engineering, and mentor IC3 and IC4 engineers on profiling, measurement methodology, and performance-aware system design • Apply AI tooling to performance work and lead the optimization of AI-assisted engineering workflows across Core, raising engineering throughput and shaping how Dropbox engineers use AI to ship better software faster • Influence cross-org roadmaps and architectural decisions, partnering with engineering leaders, PMs, and designers to ensure performance is treated as a first-class product attribute Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying. Requirements • BS, MS, or PhD in Computer Science or a related technical field involving coding (e.g., physics or mathematics) or equivalent technical experience • Minimum of 12 years of experience as a software engineer with 3+ years serving as a Senior. • Demonstrated, hands-on experience driving measurable performance improvements in production web applications - including profiling JavaScript and React surfaces, identifying root causes through flame graphs, heat maps, traces, and RUM data, and shipping the fixes that moved the metric • Demonstrated experience using AI tooling to accelerate performance work - applying LLMs and AI-assisted workflows to profiling analysis, root-cause investigation, refactoring, or shipping performance fixes • Experience optimizing AI-assisted engineering workflows to improve the productivity of other engineers - selecting tools, defining patterns and guardrails, and measuring the impact on engineering throughput • Production experience with modern backend services in Python or Go that support consumer-facing client surfaces • Experience leading technical strategy on cross-cutting initiatives spanning multiple teams or surfaces, including writing design docs, defining architecture, and driving execution to measurable outcomes • Has worked on a consumer user-facing product (versus a platform team or developer-facing API-based product), and shipped changes that moved customer-visible metrics • Strong written and verbal communication skills, with a track record of influencing roadmaps and decisions outside their direct reporting line - including leading initiatives that depend on coordinating with platform owners they don't directly manage Preferred Qualifications • Experience profiling and improving native iOS applications (Swift), including startup time, scroll performance, and memory behavior • Experience profiling and improving native Android applications (Kotlin), including startup time, scroll performance, and memory behavior • Experience profiling and improving desktop client applications, including startup, IPC, and resource usage • Experience building or owning performance regression-detection systems integrated into CI/CD • Experience with RUM telemetry pipelines, sampling strategy, and statistically rigorous comparison of performance data • Track record of mentoring senior engineers (Senior and above) and raising the technical bar across an engineering organization Compensation US Zone 1 $248,200-$335,800 USD US Zone 2 $223,400-$302,200 USD US Zone 3 $198,600-$268,600 USD

Lead performance improvements across multiple platforms including web and mobile, driving measurable impact and mentoring engineers. | Requires 12+ years experience with senior-level leadership, hands-on performance optimization in web apps, AI tooling expertise, and cross-team technical strategy. | Role Description As a Staff Software Engineer at Dropbox, you'll be the singular technical owner of application performance across the Core org - the part of Dropbox that owns every consumer-facing surface: web, iOS, Android, and desktop. This is one of the company's most visible, cross-cutting technical challenges. Your mandate is to make Dropbox feel fast on every surface our customers use. You'll operate at the intersection of measurement, engineering, and product impact, owning ambiguous problems that span the entire stack and translate directly into business outcomes for hundreds of millions of users. There is no existing performance team at Dropbox - you'll define the discipline. You'll start with the web, profiling our highest-traffic React surfaces, producing flame graphs and heat maps, identifying the most valuable opportunities, and driving fixes through to shipped, measured wins. The web is your initial focus and the surface where you'll be most hands-on. From there, you'll lead the performance initiative across iOS, Android, and desktop by partnering with the internal platform experts who own those clients - coordinating strategy, transferring measurement practices, and driving the work, rather than building everything yourself. You'll also work across the Python and Go backend services that all of these surfaces depend on, since perceived performance rarely lives in one layer. Your influence will extend across Core Engineering. You'll define the measurement standards, regression-detection systems, and performance practices that other engineers rely on. You'll also be expected to use AI fluently in your own engineering work and to lead the optimization of AI-assisted workflows across Core, raising the productivity of every engineer around you. You'll bring clarity where there is uncertainty, raise the bar for engineering excellence through hands-on leadership, and shape how Dropbox thinks about performance for years to come. In return, you'll gain meaningful exposure to senior leadership, build foundational systems that unlock future product capabilities, and grow into an org-level technical strategist - helping advance Dropbox's mission to create a more enlightened way of working. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here. Responsibilities • Drive performance improvement on the Dropbox web application as the first focus of the role - profiling React surfaces, producing flame graphs and heat maps, identifying the highest-impact opportunities, and shipping measurable improvements • Lead the performance initiative across iOS, Android, and desktop by coordinating with internal platform experts who own those clients - setting strategy, defining measurement standards, and driving execution rather than implementing every fix personally • Take performance improvements end-to-end: from measurement, to root-cause analysis, to shipped code changes, to validation in production telemetry • Build and own the measurement, instrumentation, and regression-detection systems that engineering teams across Core depend on to ship performant code • Write production code regularly - primarily JavaScript and React on the web, with backend work in Python and Go on the services those surfaces depend on • Set engineering standards for performance work across Core Engineering, and mentor IC3 and IC4 engineers on profiling, measurement methodology, and performance-aware system design • Apply AI tooling to performance work and lead the optimization of AI-assisted engineering workflows across Core, raising engineering throughput and shaping how Dropbox engineers use AI to ship better software faster • Influence cross-org roadmaps and architectural decisions, partnering with engineering leaders, PMs, and designers to ensure performance is treated as a first-class product attribute Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying. Requirements • BS, MS, or PhD in Computer Science or a related technical field involving coding (e.g., physics or mathematics) or equivalent technical experience • Minimum of 12 years of experience as a software engineer with 3+ years serving as a Senior. • Demonstrated, hands-on experience driving measurable performance improvements in production web applications - including profiling JavaScript and React surfaces, identifying root causes through flame graphs, heat maps, traces, and RUM data, and shipping the fixes that moved the metric • Demonstrated experience using AI tooling to accelerate performance work - applying LLMs and AI-assisted workflows to profiling analysis, root-cause investigation, refactoring, or shipping performance fixes • Experience optimizing AI-assisted engineering workflows to improve the productivity of other engineers - selecting tools, defining patterns and guardrails, and measuring the impact on engineering throughput • Production experience with modern backend services in Python or Go that support consumer-facing client surfaces • Experience leading technical strategy on cross-cutting initiatives spanning multiple teams or surfaces, including writing design docs, defining architecture, and driving execution to measurable outcomes • Has worked on a consumer user-facing product (versus a platform team or developer-facing API-based product), and shipped changes that moved customer-visible metrics • Strong written and verbal communication skills, with a track record of influencing roadmaps and decisions outside their direct reporting line - including leading initiatives that depend on coordinating with platform owners they don't directly manage Preferred Qualifications • Experience profiling and improving native iOS applications (Swift), including startup time, scroll performance, and memory behavior • Experience profiling and improving native Android applications (Kotlin), including startup time, scroll performance, and memory behavior • Experience profiling and improving desktop client applications, including startup, IPC, and resource usage • Experience building or owning performance regression-detection systems integrated into CI/CD • Experience with RUM telemetry pipelines, sampling strategy, and statistically rigorous comparison of performance data • Track record of mentoring senior engineers (Senior and above) and raising the technical bar across an engineering organization Compensation US Zone 1 $248,200-$335,800 USD US Zone 2 $223,400-$302,200 USD US Zone 3 $198,600-$268,600 USD

Lead performance improvements across multiple platforms, including profiling, measurement, and driving engineering standards. | Senior-level software engineering experience with hands-on performance optimization and cross-team leadership in consumer-facing products. | Role Description As a Staff Software Engineer at Dropbox, you'll be the singular technical owner of application performance across the Core org - the part of Dropbox that owns every consumer-facing surface: web, iOS, Android, and desktop. This is one of the company's most visible, cross-cutting technical challenges. Your mandate is to make Dropbox feel fast on every surface our customers use. You'll operate at the intersection of measurement, engineering, and product impact, owning ambiguous problems that span the entire stack and translate directly into business outcomes for hundreds of millions of users. There is no existing performance team at Dropbox - you'll define the discipline. You'll start with the web, profiling our highest-traffic React surfaces, producing flame graphs and heat maps, identifying the most valuable opportunities, and driving fixes through to shipped, measured wins. The web is your initial focus and the surface where you'll be most hands-on. From there, you'll lead the performance initiative across iOS, Android, and desktop by partnering with the internal platform experts who own those clients - coordinating strategy, transferring measurement practices, and driving the work, rather than building everything yourself. You'll also work across the Python and Go backend services that all of these surfaces depend on, since perceived performance rarely lives in one layer. Your influence will extend across Core Engineering. You'll define the measurement standards, regression-detection systems, and performance practices that other engineers rely on. You'll also be expected to use AI fluently in your own engineering work and to lead the optimization of AI-assisted workflows across Core, raising the productivity of every engineer around you. You'll bring clarity where there is uncertainty, raise the bar for engineering excellence through hands-on leadership, and shape how Dropbox thinks about performance for years to come. In return, you'll gain meaningful exposure to senior leadership, build foundational systems that unlock future product capabilities, and grow into an org-level technical strategist - helping advance Dropbox's mission to create a more enlightened way of working. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here. Responsibilities • Drive performance improvement on the Dropbox web application as the first focus of the role - profiling React surfaces, producing flame graphs and heat maps, identifying the highest-impact opportunities, and shipping measurable improvements • Lead the performance initiative across iOS, Android, and desktop by coordinating with internal platform experts who own those clients - setting strategy, defining measurement standards, and driving execution rather than implementing every fix personally • Take performance improvements end-to-end: from measurement, to root-cause analysis, to shipped code changes, to validation in production telemetry • Build and own the measurement, instrumentation, and regression-detection systems that engineering teams across Core depend on to ship performant code • Write production code regularly - primarily JavaScript and React on the web, with backend work in Python and Go on the services those surfaces depend on • Set engineering standards for performance work across Core Engineering, and mentor IC3 and IC4 engineers on profiling, measurement methodology, and performance-aware system design • Apply AI tooling to performance work and lead the optimization of AI-assisted engineering workflows across Core, raising engineering throughput and shaping how Dropbox engineers use AI to ship better software faster • Influence cross-org roadmaps and architectural decisions, partnering with engineering leaders, PMs, and designers to ensure performance is treated as a first-class product attribute Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying. Requirements • BS, MS, or PhD in Computer Science or a related technical field involving coding (e.g., physics or mathematics) or equivalent technical experience • Minimum of 12 years of experience as a software engineer with 3+ years serving as a Senior. • Demonstrated, hands-on experience driving measurable performance improvements in production web applications - including profiling JavaScript and React surfaces, identifying root causes through flame graphs, heat maps, traces, and RUM data, and shipping the fixes that moved the metric • Demonstrated experience using AI tooling to accelerate performance work - applying LLMs and AI-assisted workflows to profiling analysis, root-cause investigation, refactoring, or shipping performance fixes • Experience optimizing AI-assisted engineering workflows to improve the productivity of other engineers - selecting tools, defining patterns and guardrails, and measuring the impact on engineering throughput • Production experience with modern backend services in Python or Go that support consumer-facing client surfaces • Experience leading technical strategy on cross-cutting initiatives spanning multiple teams or surfaces, including writing design docs, defining architecture, and driving execution to measurable outcomes • Has worked on a consumer user-facing product (versus a platform team or developer-facing API-based product), and shipped changes that moved customer-visible metrics • Strong written and verbal communication skills, with a track record of influencing roadmaps and decisions outside their direct reporting line - including leading initiatives that depend on coordinating with platform owners they don't directly manage Preferred Qualifications • Experience profiling and improving native iOS applications (Swift), including startup time, scroll performance, and memory behavior • Experience profiling and improving native Android applications (Kotlin), including startup time, scroll performance, and memory behavior • Experience profiling and improving desktop client applications, including startup, IPC, and resource usage • Experience building or owning performance regression-detection systems integrated into CI/CD • Experience with RUM telemetry pipelines, sampling strategy, and statistically rigorous comparison of performance data • Track record of mentoring senior engineers (Senior and above) and raising the technical bar across an engineering organization Compensation US Zone 1 $248,200-$335,800 USD US Zone 2 $223,400-$302,200 USD US Zone 3 $198,600-$268,600 USD

Lead performance improvements across Dropbox's consumer-facing surfaces, focusing on web and coordinating cross-platform efforts. | Senior software engineer with extensive experience in performance profiling, full-stack development, leadership, and AI-assisted workflows. | Role Description As a Staff Software Engineer at Dropbox, you'll be the singular technical owner of application performance across the Core org - the part of Dropbox that owns every consumer-facing surface: web, iOS, Android, and desktop. This is one of the company's most visible, cross-cutting technical challenges. Your mandate is to make Dropbox feel fast on every surface our customers use. You'll operate at the intersection of measurement, engineering, and product impact, owning ambiguous problems that span the entire stack and translate directly into business outcomes for hundreds of millions of users. There is no existing performance team at Dropbox - you'll define the discipline. You'll start with the web, profiling our highest-traffic React surfaces, producing flame graphs and heat maps, identifying the most valuable opportunities, and driving fixes through to shipped, measured wins. The web is your initial focus and the surface where you'll be most hands-on. From there, you'll lead the performance initiative across iOS, Android, and desktop by partnering with the internal platform experts who own those clients - coordinating strategy, transferring measurement practices, and driving the work, rather than building everything yourself. You'll also work across the Python and Go backend services that all of these surfaces depend on, since perceived performance rarely lives in one layer. Your influence will extend across Core Engineering. You'll define the measurement standards, regression-detection systems, and performance practices that other engineers rely on. You'll also be expected to use AI fluently in your own engineering work and to lead the optimization of AI-assisted workflows across Core, raising the productivity of every engineer around you. You'll bring clarity where there is uncertainty, raise the bar for engineering excellence through hands-on leadership, and shape how Dropbox thinks about performance for years to come. In return, you'll gain meaningful exposure to senior leadership, build foundational systems that unlock future product capabilities, and grow into an org-level technical strategist - helping advance Dropbox's mission to create a more enlightened way of working. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here. Responsibilities • Drive performance improvement on the Dropbox web application as the first focus of the role - profiling React surfaces, producing flame graphs and heat maps, identifying the highest-impact opportunities, and shipping measurable improvements • Lead the performance initiative across iOS, Android, and desktop by coordinating with internal platform experts who own those clients - setting strategy, defining measurement standards, and driving execution rather than implementing every fix personally • Take performance improvements end-to-end: from measurement, to root-cause analysis, to shipped code changes, to validation in production telemetry • Build and own the measurement, instrumentation, and regression-detection systems that engineering teams across Core depend on to ship performant code • Write production code regularly - primarily JavaScript and React on the web, with backend work in Python and Go on the services those surfaces depend on • Set engineering standards for performance work across Core Engineering, and mentor IC3 and IC4 engineers on profiling, measurement methodology, and performance-aware system design • Apply AI tooling to performance work and lead the optimization of AI-assisted engineering workflows across Core, raising engineering throughput and shaping how Dropbox engineers use AI to ship better software faster • Influence cross-org roadmaps and architectural decisions, partnering with engineering leaders, PMs, and designers to ensure performance is treated as a first-class product attribute Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying. Requirements • BS, MS, or PhD in Computer Science or a related technical field involving coding (e.g., physics or mathematics) or equivalent technical experience • Minimum of 12 years of experience as a software engineer with 3+ years serving as a Senior. • Demonstrated, hands-on experience driving measurable performance improvements in production web applications - including profiling JavaScript and React surfaces, identifying root causes through flame graphs, heat maps, traces, and RUM data, and shipping the fixes that moved the metric • Demonstrated experience using AI tooling to accelerate performance work - applying LLMs and AI-assisted workflows to profiling analysis, root-cause investigation, refactoring, or shipping performance fixes • Experience optimizing AI-assisted engineering workflows to improve the productivity of other engineers - selecting tools, defining patterns and guardrails, and measuring the impact on engineering throughput • Production experience with modern backend services in Python or Go that support consumer-facing client surfaces • Experience leading technical strategy on cross-cutting initiatives spanning multiple teams or surfaces, including writing design docs, defining architecture, and driving execution to measurable outcomes • Has worked on a consumer user-facing product (versus a platform team or developer-facing API-based product), and shipped changes that moved customer-visible metrics • Strong written and verbal communication skills, with a track record of influencing roadmaps and decisions outside their direct reporting line - including leading initiatives that depend on coordinating with platform owners they don't directly manage Preferred Qualifications • Experience profiling and improving native iOS applications (Swift), including startup time, scroll performance, and memory behavior • Experience profiling and improving native Android applications (Kotlin), including startup time, scroll performance, and memory behavior • Experience profiling and improving desktop client applications, including startup, IPC, and resource usage • Experience building or owning performance regression-detection systems integrated into CI/CD • Experience with RUM telemetry pipelines, sampling strategy, and statistically rigorous comparison of performance data • Track record of mentoring senior engineers (Senior and above) and raising the technical bar across an engineering organization Compensation US Zone 1 $248,200-$335,800 USD US Zone 2 $223,400-$302,200 USD US Zone 3 $198,600-$268,600 USD

Lead performance improvements across multiple platforms, including profiling, measurement, and driving engineering standards. | Senior-level software engineer with extensive experience in performance optimization, cross-team leadership, and modern web technologies. | Role Description As a Staff Software Engineer at Dropbox, you'll be the singular technical owner of application performance across the Core org - the part of Dropbox that owns every consumer-facing surface: web, iOS, Android, and desktop. This is one of the company's most visible, cross-cutting technical challenges. Your mandate is to make Dropbox feel fast on every surface our customers use. You'll operate at the intersection of measurement, engineering, and product impact, owning ambiguous problems that span the entire stack and translate directly into business outcomes for hundreds of millions of users. There is no existing performance team at Dropbox - you'll define the discipline. You'll start with the web, profiling our highest-traffic React surfaces, producing flame graphs and heat maps, identifying the most valuable opportunities, and driving fixes through to shipped, measured wins. The web is your initial focus and the surface where you'll be most hands-on. From there, you'll lead the performance initiative across iOS, Android, and desktop by partnering with the internal platform experts who own those clients - coordinating strategy, transferring measurement practices, and driving the work, rather than building everything yourself. You'll also work across the Python and Go backend services that all of these surfaces depend on, since perceived performance rarely lives in one layer. Your influence will extend across Core Engineering. You'll define the measurement standards, regression-detection systems, and performance practices that other engineers rely on. You'll also be expected to use AI fluently in your own engineering work and to lead the optimization of AI-assisted workflows across Core, raising the productivity of every engineer around you. You'll bring clarity where there is uncertainty, raise the bar for engineering excellence through hands-on leadership, and shape how Dropbox thinks about performance for years to come. In return, you'll gain meaningful exposure to senior leadership, build foundational systems that unlock future product capabilities, and grow into an org-level technical strategist - helping advance Dropbox's mission to create a more enlightened way of working. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here. Responsibilities • Drive performance improvement on the Dropbox web application as the first focus of the role - profiling React surfaces, producing flame graphs and heat maps, identifying the highest-impact opportunities, and shipping measurable improvements • Lead the performance initiative across iOS, Android, and desktop by coordinating with internal platform experts who own those clients - setting strategy, defining measurement standards, and driving execution rather than implementing every fix personally • Take performance improvements end-to-end: from measurement, to root-cause analysis, to shipped code changes, to validation in production telemetry • Build and own the measurement, instrumentation, and regression-detection systems that engineering teams across Core depend on to ship performant code • Write production code regularly - primarily JavaScript and React on the web, with backend work in Python and Go on the services those surfaces depend on • Set engineering standards for performance work across Core Engineering, and mentor IC3 and IC4 engineers on profiling, measurement methodology, and performance-aware system design • Apply AI tooling to performance work and lead the optimization of AI-assisted engineering workflows across Core, raising engineering throughput and shaping how Dropbox engineers use AI to ship better software faster • Influence cross-org roadmaps and architectural decisions, partnering with engineering leaders, PMs, and designers to ensure performance is treated as a first-class product attribute Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying. Requirements • BS, MS, or PhD in Computer Science or a related technical field involving coding (e.g., physics or mathematics) or equivalent technical experience • Minimum of 12 years of experience as a software engineer with 3+ years serving as a Senior. • Demonstrated, hands-on experience driving measurable performance improvements in production web applications - including profiling JavaScript and React surfaces, identifying root causes through flame graphs, heat maps, traces, and RUM data, and shipping the fixes that moved the metric • Demonstrated experience using AI tooling to accelerate performance work - applying LLMs and AI-assisted workflows to profiling analysis, root-cause investigation, refactoring, or shipping performance fixes • Experience optimizing AI-assisted engineering workflows to improve the productivity of other engineers - selecting tools, defining patterns and guardrails, and measuring the impact on engineering throughput • Production experience with modern backend services in Python or Go that support consumer-facing client surfaces • Experience leading technical strategy on cross-cutting initiatives spanning multiple teams or surfaces, including writing design docs, defining architecture, and driving execution to measurable outcomes • Has worked on a consumer user-facing product (versus a platform team or developer-facing API-based product), and shipped changes that moved customer-visible metrics • Strong written and verbal communication skills, with a track record of influencing roadmaps and decisions outside their direct reporting line - including leading initiatives that depend on coordinating with platform owners they don't directly manage Preferred Qualifications • Experience profiling and improving native iOS applications (Swift), including startup time, scroll performance, and memory behavior • Experience profiling and improving native Android applications (Kotlin), including startup time, scroll performance, and memory behavior • Experience profiling and improving desktop client applications, including startup, IPC, and resource usage • Experience building or owning performance regression-detection systems integrated into CI/CD • Experience with RUM telemetry pipelines, sampling strategy, and statistically rigorous comparison of performance data • Track record of mentoring senior engineers (Senior and above) and raising the technical bar across an engineering organization Compensation US Zone 1 $248,200-$335,800 USD US Zone 2 $223,400-$302,200 USD US Zone 3 $198,600-$268,600 USD