DriveTime

Lead and develop a team to drive growth and dealer engagement across a region. | 7+ years in indirect auto finance or automotive sales with leadership experience and a bachelor's degree preferred. | What’s Under the Hood GoFi is an AI-centric, licensed auto finance company built for a digital-first world. Built upon an entirely cloud-based infrastructure, GoFi provides a highly scalable next-gen lending platform that enables the best brands to deliver the best customer experience. GoFi powers solutions ranging from traditional turn-down finance arrangements to fully integrated co-branded finance and digital retail partnerships. GoFi is based in Dallas, TX. That’s Nice, But What’s the Job? As a Regional Manager, Dealer Strategic Partnerships – GoFi, you'll lead and develop a team of 5–8 Area Managers responsible for driving loan volume growth, dealer engagement, and market expansion across a multi-state region. Reporting directly to the Senior Director, National Sales, you'll execute regional sales strategy, coach performance, and partner cross-functionally to deliver exceptional dealer experiences and sustainable production growth. In long, as a Regional Manager, Dealer Strategic Partnerships – GoFi, you are responsible for: * Lead, coach, and develop a team of 5–8 Area Managers to achieve regional production and growth objectives. * Drive accountability through performance management, territory planning, and consistent execution of sales strategies. * Recruit, onboard, and develop top sales talent while fostering a high-performance culture. * Partner with Area Managers on dealer group opportunities, market expansion efforts, and strategic relationship development. * Monitor regional performance metrics and leverage data to identify opportunities, remove obstacles, and accelerate growth. * Collaborate with Credit, Operations, Product, and Dealer Specialists to ensure a best-in-class dealer experience. * Serve as the voice of the field by providing market intelligence, dealer feedback, and competitive insights to senior leadership. So What Kind of Folks Are We Looking For? * Proven ability to lead, coach, and develop high-performing sales professionals. * Strong communication and presentation skills with the ability to influence stakeholders at all levels. * Strategic thinker who balances execution, growth, and long-term market development. * Data-driven decision maker who uses metrics and insights to drive results. * Entrepreneurial mindset with the ability to adapt quickly in a fast-paced environment. * Highly organized and capable of managing multiple priorities across a large geographic region. The Specifics * Bachelor's degree preferred. * 7+ years of indirect auto finance, automotive, or related sales experience. * 3+ years of leadership experience managing field sales teams preferred. * Demonstrated success driving production growth and exceeding performance goals. * Strong understanding of dealership operations, F&I processes, and indirect lending. * Ability and willingness to travel regularly throughout the assigned region. Nice to Haves * Experience leading multi-state sales territories. * Existing relationships with dealer groups and automotive retail leadership. * Experience recruiting, hiring, and building high-performing sales teams. * Familiarity with RouteOne, Dealertrack, and indirect auto finance workflows. * Experience working within a high-growth fintech or auto finance organization. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! Hiring is contingent upon successful completion of our background check and drug screen process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

Handle inbound and outbound calls to educate customers and answer questions regarding automotive warranties. | High school diploma and 3+ years customer service experience with conflict resolution; preference for automotive experience and higher education. | What’s Under the Hood DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. That’s Nice, But What’s the Job? In short, the SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty. In long, at SilverRock, we set out to simplify the overly complex and frustrating world of automotive warranties. We explore ways to anticipate customer needs by evolving our self-service options while staying true to our goal of providing world-class customer service. We believe that this is achieved by hiring masters of customer service that have high emotional intelligence to navigate customer interactions and know how to effectively manage customer conflict while in a fast-paced call center environment. So, What Kind of Folks Are We Looking for? Passionate and goal-oriented. We are looking for someone that is enthusiastic about their career and is passionate about meeting and exceeding their goals. Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma, and competence to a wide variety of audiences. Agile in a fast-paced environment. We move, and we move quickly. Thriving in and contributing to an environment that never stops is a must. Plays well with others. You will be working in a high-functioning team environment. We work together and we win together. Works well in a time crunch. There will be multiple time-sensitive requirements and you will need the ability to meet deliverable due dates. Fantastic problem solver! Some calls will be challenging. Your goal is not only to find the problem but more importantly, find the solution. Positive emotional resilience. This is an environment where you will be faced with challenging calls on a daily basis. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude. The Specifics. High School diploma required; Associate or Bachelor’s degree is preferred 3+ years of experience working in a customer service role with conflict resolution. Since we talk about cars all day long, experience in the automotive industry is a huge plus! Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred. Work from home - Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet. Must be located in AZ, FL, GA, NC, TN, TX, UT or NV. So What About the Perks? Perks matter Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet. Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed. Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrates big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high-fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off! #LifeatDriveTime Hey Job Seekers: We want to make sure you’re safe while looking for your next opportunity with the DriveTime Family of Brands. We have been made aware of scams out there where people are pretending to be recruiters from our team. These scams might offer fake jobs, ask for your personal info, or even request payment, none of which is legit. Here’s what you need to know: We never charge fees at any point during hiring. Official emails from us will come from @drivetime.com or through our virtual assistant Emma olivia.alerts@paradox.ai. Job offers are only made after a formal interview and from an actual employee of DriveTime Family of Brands. How To Stay Safe: Don’t share your info with anyone who hasn’t been verified. If something feels off, reference the above to make sure you are communicating with our team. Apply through our official careers page: Careers. Don't share any banking information with anyone via a message or text. Thanks for keeping an eye out and helping us keep the DriveTime Family safe!

Design and develop scalable full-stack applications modernizing legacy systems with APIs and event-driven architectures. | Requires 5+ years full-stack experience with C#/.NET, Angular, API development, event-driven architectures, and cloud services. | That’s Nice, But What’s the Job? This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time. In short, you’ll join our Evolve engineering team as a Senior Software Engineer, helping modernize critical legacy green‑screen applications running on IBM i / DB2 into reliable, cloud‑hosted systems. This role blends deep technical execution with collaboration, as you work across engineering, product, and business partners to rebuild accounting, cashiering, and operational workflows using modern full‑stack, event‑driven architectures. In long, as the Senior Software Engineer, you will be responsible for: • Designing, developing, and maintaining scalable full‑stack applications using Angular and .NET • Partnering closely with product owners, business analysts, and technical teams to understand existing processes and system dependencies • Translating mainframe‑era workflows into clean, well‑documented APIs and services • Building and maintaining RESTful and GraphQL APIs to support front‑end and back‑end integration • Creating Angular‑based single‑page applications with strong attention to usability and performance • Contributing to event‑driven and workflow‑oriented solutions, including asynchronous processing, reconciliation, and backfill scenarios • Writing clean, testable, and maintainable code aligned with engineering best practices • Owning engineering solutions end‑to‑end and proactively identifying opportunities to improve reliability, observability, and scalability • Ensuring applications meet security, performance, and compliance expectations • Participating in code reviews and mentoring junior engineers to support team growth and continuous improvement So What Kind of Folks Are We Looking For? • Engineers who enjoy modernizing complex, legacy systems and aren’t intimidated by untangling decades‑old processes • Strong collaborators who can communicate technical concepts clearly to non‑technical stakeholders • Problem solvers who take ownership and think critically about long‑term maintainability • Team players who value clean code, testing, and thoughtful design • People who are curious, adaptable, and open to evolving engineering practices • Engineers comfortable using AI‑assisted development tools responsibly, with a strong human‑in‑the‑loop mindset The Specifics. • 5+ years of full‑stack development experience with C# and .NET • Bachelor’s degree in Computer Science, Information Technology, or a related field or equivelant work expereince • Hands‑on experience building scalable, distributed systems • Strong experience developing APIs using RESTful and/or GraphQL approaches • Solid Angular experience for front‑end development • Experience designing and working with event‑driven architectures • Strong knowledge of SQL Server, including complex queries and stored procedures • Proficiency with HTML, CSS, JavaScript, and TypeScript • Experience writing unit tests and supporting high‑quality, maintainable codebases • Working knowledge of Azure cloud services such as App Services, Functions, and Azure SQL • Experience with DevOps practices, CI/CD pipelines, and deployment automation Nice to Have. • Background in financial services, accounting systems, or corporate finance environments • Experience modernizing legacy or monolithic applications into service‑oriented or microservices architectures • Exposure to real‑time data streaming and messaging platforms (e.g., Kafka / Confluent) • Experience with containerization and orchestration tools like Docker and Kubernetes (AKS) • Familiarity with workflow or process automation tools such as Pega BPM or Informatica • Experience working with Snowflake, including querying and performance tuning So What About the Perks? Perks matter • Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet. • Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. • But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. • Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. • Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. • Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! • Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! • Paid Time Off.Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Design, develop, and support software applications leveraging generative AI and collaborate on distributed systems and API integration. | At least 4 years software development experience, bachelor's degree, proficiency in C#, modern front-end frameworks, and Azure cloud services. | What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. That’s Nice, But What’s the Job? That’s Nice, But What’s the Job? In short, as our Software Engineer, you are responsible to drive several exciting initiatives, help solve problems, no matter how big or small, work on business-critical projects built around cutting-edge technologies, and convey strategy and accuracy to our top-level decision-makers. In long, as a Software Engineer you will: Partner with business and product stakeholders to collect requirements and design, develop, test/debug, document, and support software applications. Leverage generative AI–assisted development tools to accelerate research, coding, debugging, documentation, and testing, while maintaining high standards of code quality. Support integration efforts by working across APIs, data sources, and external systems to ensure seamless, secure, and well‑structured interactions within the broader ecosystem. Collaborate in a team environment that fosters innovation and continuous improvement. Stay up to date with the latest advancements in software development languages, patterns, architectures, and generative AI coding. So What Kind of Folks Are We Looking for? Ability to establish cross-functional, collaborative relationships with business and technology partners Full-Stack software development experience preferred and experience building robust distributed systems that scale well Communicates clearly and concisely, both orally and in writing Passionate about continuous learning Experience with client-side SPA development Working understanding of HTML, CSS, JavaScript/ TypeScript Experience in developing unit tests Strong problem-solving skills The Specifics. 4+ Years' experience in software, web, or application development Bachelors Degree in Information Technology or related field or equivelant work experience C# API Development (RESTful, GraphQL, .Net Web API) Front-End Experience (Modern Angular, React, or Vue) Azure Nice to Have: Braze Segment Pega So What About the Perks? Perks matter Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet. Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrates big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high-fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off! #LifeatDriveTime Hey Job Seekers: We want to make sure you’re safe while looking for your next opportunity with the DriveTime Family of Brands. We have been made aware of scams out there where people are pretending to be recruiters from our team. These scams might offer fake jobs, ask for your personal info, or even request payment, none of which is legit. Here’s what you need to know: We never charge fees at any point during hiring. Official emails from us will come from @drivetime.com or through our virtual assistant Emma olivia.alerts@paradox.ai. Job offers are only made after a formal interview and from an actual employee of DriveTime Family of Brands. How To Stay Safe: Don’t share your info with anyone who hasn’t been verified. If something feels off, reference the above to make sure you are communicating with our team. Apply through our official careers page: Careers. Don't share any banking information with anyone via a message or text. Thanks for keeping an eye out and helping us keep the DriveTime Family safe!

Lead data transformation, modeling, and governance using dbt Core, Snowflake, and Python while mentoring engineers. | 5+ years in data or analytics engineering, bachelor's degree, advanced SQL, Snowflake, and Python proficiency. | What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. That’s Nice, But What’s the Job? Job Description This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time. In short, we are seeking a Senior Data Engineer to lead the development, optimization, and governance of our data transformation and modeling processes. This role is pivotal in enabling analytics, data science, and business teams with high-quality, well-modeled, and analytics-ready data products. In long, as a senior member of our centralized Data Services organization, you will own the design and delivery of scalable data models using dbt Core, Snowflake, and Python, while integrating best practices in performance optimization, data quality, and CI/CD workflows via GitHub or Azure DevOps. You will collaborate closely with leadership, fellow engineers, analysts, and business stakeholders to translate complex data requirements into elegant, trusted data assets. In addition to being a hands-on contributor, you will serve as a technical lead and mentor, guiding a team of engineers, fostering a culture of continuous learning, and elevating our engineering standards across the data transformation lifecycle. So What Kind of Folks Are We Looking for? Lead the design and development of robust dbt Core models to transform raw data into trusted, analytics-ready datasets in Snowflake Architect scalable and performant data models that align with business needs and support enterprise reporting, analytics, and AI initiatives. Collaborate across BI, analytics, and business teams to gather requirements and translate them into efficient ELT solutions. Implement data quality frameworks, documentation standards, and lineage tracking to ensure transparency and trust in our data ecosystem. Use Python to support automation, data validation, and performance monitoring across ELT pipelines. Monitor and optimize Snowflake query performance and cost efficiency. Guide and mentor other engineers, promoting skill development in dbt, CI/CD, and modern data architecture. Provide thought leadership on modern data transformation practices, helping to shape strategy, tooling, and best practices for the enterprise. Support data governance and metadata enrichment initiatives in alignment with enterprise data strategy. The Specifics. 5+ years of experience in data engineering, analytics engineering Bachelors degree in Information Technology or related field or equivelant work experience Advanced SQL skills and deep experience with dbt Core for data transformation and documentation. Expertise in Snowflake or similar modern cloud data platforms. Proficiency in Python for scripting, automation, and performance tuning. Strong understanding of dimensional modeling, ELT principles, and data warehousing best practices. Experience with Git-based version control and CI/CD workflows (GitHub, Azure DevOps, Argo). Proven ability to lead technical projects and mentor other engineers. Excellent collaboration and communication skills, with the ability to work across technical and non-technical teams. Demonstrated ability to drive innovation and influence best practices in data engineering through thought leadership. So What About the Perks? Perks matter Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet. Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrates big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high-fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off! #LifeatDriveTime Hey Job Seekers: We want to make sure you’re safe while looking for your next opportunity with the DriveTime Family of Brands. We have been made aware of scams out there where people are pretending to be recruiters from our team. These scams might offer fake jobs, ask for your personal info, or even request payment, none of which is legit. Here’s what you need to know: We never charge fees at any point during hiring. Official emails from us will come from @drivetime.com or through our virtual assistant Emma olivia.alerts@paradox.ai. Job offers are only made after a formal interview and from an actual employee of DriveTime Family of Brands. How To Stay Safe: Don’t share your info with anyone who hasn’t been verified. If something feels off, reference the above to make sure you are communicating with our team. Apply through our official careers page: Careers. Don't share any banking information with anyone via a message or text. Thanks for keeping an eye out and helping us keep the DriveTime Family safe!

Provide remote IT technical support, troubleshoot hardware and software issues, manage service tickets, ensure data security, and support team training. | 3+ years IT Service Desk experience, strong knowledge of network and device management, proficiency with multiple OS and software platforms, and relevant IT certifications preferred. | As an IT Support Specialist II, you will be a key part of our Enterprise Service Desk providing day-to-day IT technical support to employees across the DriveTime family of companies. The Service Desk is the face of IT, ensuring end users’ technical difficulties are resolved in a timely manner to prevent downtime. As an IT Support Specialist II, you would be the primary escalation point for the Enterprise Service Desk team. Technical Support • Provide remote technical support and assist team members through troubleshooting, diagnosing, and correcting problems with computers, network-related issues, printers, and other peripherals. • Manage IT service incidents and requests to ensure timely resolution while maintaining accurate documentation of issues and solutions. • Communicate effectively with users and vendors of varying technical expertise to diagnose problems, provide solutions, and clarify technical issues. • Prioritize and research issues as needed to ensure timely resolution and minimal disruption to operations. • Remotely assist the team with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals. Ensure proper functioning and integration with existing systems. • Triage, evaluate and prioritize support tickets assigned to you while ensuring everyone involved is well informed. • Collaborate with other IT teams for escalations and problem resolution. Data Security & Compliance • Monitor end users’ and team members’ issues to protect data integrity and prevent unauthorized access or breaches. • Identify gaps and potential vulnerabilities to keep all data and systems secure. Team Training & Support • Identify documentation gaps or changes that need to be made so that the team has the resources they need to address any of our repeatable processes. • Conduct regular interval software and access audits. • Provide technical feedback to team members and provide leadership with any concerns identified. • Document various data points to identify training gaps. • Provide guidance to end-users on the use of software applications, hardware, and IT best practices. Qualifications: Education & Experience: • Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; or a combination of equivalent work experience & professional certifications considered. • 3+ years of IT Service Desk experience Skills: • Strong knowledge of network management, troubleshooting, and configuration. • Familiarity with IT infrastructure components, including computer networking principles and device management platforms • Proficiency in software troubleshooting and configuration across various platforms • Proficiency with Windows, macOS, and Linux operating systems • Proficiency in Microsoft Office 365 applications, including Teams, Outlook, Word, and Excel • Experience supporting a Citrix environment and Thin Clients • Knowledge and experience with Azure Active Directory Preferred Qualifications • Certification such as CompTIA A+, Network+, Security+, CCNA/CCDA, or Microsoft Certified Solutions Associate (MCSA) is a plus • Experience with writing technical documentation • Duo (any two-factor authentication tool experience) • Okta (any identity management solution) • Genesys (any phone system support experience) • Any VPN service experience • Any Remote access software Key Competencies • Good communicator and collaborator with the ability to explain technical concepts to non-technical users • Strong organizational skills and attention to detail • Excellent interpersonal skills • Resourceful with a knack for problem-solving • Ability to work independently and collaboratively in a fast-paced environment • Team Player with a can-do attitude • Above average multi-tasking ability to answer calls and work tickets simultaneously Work Location: • Remote from Phoenix, AZ #Dice