Drips

Drive end-to-end product marketing including positioning, messaging, and go-to-market execution with focus on sales enablement and customer storytelling. | 7+ years B2B product marketing in healthcare or regulated industries with strong storytelling and GTM strategy experience. | Senior Product Marketing Manager Reports To: VP of Marketing Position Overview The Senior Product Marketing Manager shapes how Drips products are brought to market, positioned, and sold to customers. This role drives product marketing end-to-end including positioning and messaging, sales enablement, customer storytelling and go-to-market execution. Operating within a small, high-impact team, this individual contributor role balances strategy and cross-functional leadership with hands-on execution. The Senior Product Marketing Manager defines product marketing strategy and standards while directly delivering the programs, materials, and insights that drive adoption, pipeline and expansion. This role serves as a trusted partner to Product, UX, Sales, Marketing, and Customer Success leadership and as a strategic voice in cross-functional planning and decision-making. What Success Looks Like Sales teams are confident, prepared, and aligned on product value and differentiation Product messaging is clear, consistent, and compelling across all channels Customer stories and proof are actively used in sales and marketing motions Go-to-market launches are well-coordinated, timely, and effective Product marketing is seen as a strategic partner across the organization Core Responsibilities Go-to-Market Strategy & Execution Define and drive cross-functional go-to-market strategy across products and use cases, ensuring launches are well-orchestrated internally and deliver measurable adoption, engagement, and growth Lead product launches and major releases from strategy through execution, owning prioritization, timelines, messaging, and enablement Ensure launch plans, toolkits, and assets are complete, aligned, and delivered with high quality and consistency, anchored in customer value with an outside-in, market-first perspective. Product Positioning & Messaging Define and evolve product positioning, messaging architectures, and value propositions aligned to market needs, competitive dynamics, and business objectives Translate product capabilities into compelling, differentiated narratives across personas, segments, and stages of the customer lifecycle Act as a strategic partner to Product and Sales gathering and sharing market insights to inform product approaches and sales positioning. Sales Enablement Develop enablement strategies and high-impact sales tools, training, and messaging frameworks Ensure sales teams are consistently equipped to articulate value, differentiate effectively, and handle objections with confidence Use field feedback and performance data to continuously refine enablement programs and improve sales productivity Customer Insight & Storytelling Provide strategic input and leadership on insight initiatives which may include persona development, win/loss analysis and qualitative research. Translate insights into actionable improvements across messaging, go-to-market strategy, and enablement Develop scalable customer proof—case studies, stories, and value narratives—that reinforce differentiation and outcomes. Ensure value story is pushed through multiple channels including digital, social, events, etc. Market & Performance Intelligence Own competitive intelligence strategy, including ongoing monitoring, analysis, and battlecard development Track key product marketing success metrics, using insights to inform prioritization and strategic decisions Continuously assess go-to-market effectiveness and identify opportunities to increase impact and efficiency Cross-Functional Leadership Act as a unifying force across Product, Sales, Marketing, and Customer Success, driving alignment on priorities and execution Serve as a key voice in cross-department planning and contribute to the foundation of overall marketing and go-to-market strategy Who You Are Scrappy, creative and resourceful. You find ways to make things happen based on what the business needs, not what has been documented or done before. Three steps ahead. You anticipate what Sales needs for successful selling, before they ask for it. Comfortable in a fast-paced startup environment where things move in days, not weeks AI-first, using technology to accelerate output without sacrificing quality, voice or originality Bias toward action, you’d rather ship, learn and iterate high-quality output than wait for perfect. Experience Requirements 7+ years of experience in product marketing supporting B2B selling to executive buyers in healthcare, insurance or other highly regulated industry. Strong storytelling and content creation skills, including writing, editing, and bringing to life complex ideas in a value-based story Data-driven mindset, comfortable using metrics and analytics to measure go-to-market impact and guide decisions Demonstrated influence on product roadmap, pricing and packaging, or market segmentation Proven ownership of go-to-market strategy across a product portfolio, beyond launch execution alone Experience building or strengthening product marketing programs, processes, or the function itself in a small or scaling team A track record of operating as both a strategic thinker and a hands-on contributor, influencing cross-functional teams Cover Letter Requirements Please include a cover letter with your application that meets the following requirements: Keep your cover letter to 250 words or fewer. Tell us which Drips Core Value you believe you would embody the most, and explain why. You can learn more about our Core Values on our website.

Lead client communication, deliver performance reporting, and manage client health and risk for enterprise accounts. | 4+ years as Enterprise CSM or Project Manager with Salesforce and Tableau proficiency and strong communication skills. | Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemails. Backed by a proprietary natural language processing model, our platform has handled over half a billion conversations to date, enabling us to deliver automation at a scale that no competitor in the messaging industry has been able to match. That’s why we’re the platform of choice for some of the world’s most recognizable enterprises. Drips’ focus on empowering enterprises to drive real, meaningful conversations with consumers has sparked rapid growth since the company was founded in 2016. We are well funded and looking to accelerate the next era of growth and expansion of our team. However, we’re more than just a high-growth company. We’re a community. Even though we work remotely, we’ve fostered a one-of-a-kind work environment by embracing our core values: Happiness, Team, Lean, Passion, and Improve. If you want to love the product you work on, solve hard problems, and grow your career, we want to talk with you! Job Overview The Client Success Manager (CSM) works with mid-to-large enterprise accounts across various industries. The CSM’s role is to establish themselves as a trusted advisor to drive successful client experience and support renewal and growth. The ideal candidate for this role is determined to lead Drips clients to achieve the success metrics laid out for each campaign and address various business challenges through use of Drips campaigns. They are primarily responsible for leading the day-to-day client communication across their portfolio and delivering insightful performance reporting and analysis. They will engage in some performance troubleshooting, while appropriately delegating deeper investigations. In addition, the CSM must execute these job responsibilities within the framework of Drips Core Values. Additional duties and responsibilities as assigned. Duties/Responsibilities The Client Success Manager role can be broken down into three key areas. Those key areas and the related responsibilities include: Campaign Performance Strategy & Insights Become an expert at the strategy and best practices for a Drips campaign, how to guide clients towards high-level campaigns, and the key pieces of the campaign to analyze for performance and strategic insights. Utilize internal tools such as Salesforce and Tableau to thoroughly understand campaign performance trends. Gather required information and strategy for new campaigns (Projects). Guide your clients to establish realistic goals and success measures for Drips campaigns. Utilize Salesforce cases to communicate design requirements to the production team for setup. Lead campaign design, planning, and review with clients for approval. Own delivery of recurring performance reporting for client campaigns. Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details. Client Communication Own the day-to-day client-facing communication for Accounts in your portfolio, and build relationships across the client organization (business and IT/technical stakeholders). Adhere to Response Time SLAs in-line with Client Account Tier. Manage delegation of client requests and investigations as appropriate to Client Insights, Production, or Product/QA teams. Lead recurring client performance calls (weekly, biweekly, monthly depending on Client Tier). Participate in & lead prep with Account Manager for recurring Monthly Strategic Calls & QBRs. Client Health & Risk Management Act as the voice of the client internally to advocate customer’s needs. Current-Month Revenue Forecasting – Own the updates to current-month forecast projections, based on a solid understanding of expected growth or contraction of your account’s current campaigns. Client Health – review Client Health scoring on a weekly basis for all Accounts. Lead adjusting or escalating changes. Partner with Account Manager for alignment on scoring. Be aware of the client’s business goals, objectives, and changes within the client organization to identify expansion opportunities and to proactively address any challenges that might impact the use of our solution. Profile for Success in this Role Friendly, flexible, and comfortable working with a variety of internal teams across Sales, Operations, and Product Development. Detail-oriented and committed to solving client problems. An articulate communicator who doesn’t shy away from a challenge. Comfortable working in a fast-paced and ever-changing startup software company environment in which process is constantly developing. A positive can-do attitude in a culture that prides itself on the belief that we are stronger together. A team player with patience for ambiguity. Eager to contribute & not afraid to ask questions. Required Skills At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager (client-facing), delivering managed service strongly preferred. Adept with Microsoft Office suite. Fast learner of software (Salesforce, Tableau). Experience or comfort with using Microsoft Teams and other messenger services to communicate. Comfortable translating complex ideas and issues to an uninformed audience. Must be able to translate data into actionable business insights related to clients’ business goals and strategy. Ability to manage and support tasks and due dates for multiple clients at once. Strong organizational skills. Keen ability to pay attention to the details. Exceptional verbal and written skills. Must be able to build comfortable and positive relationships with customer team members at varying levels, up to Executive level. Must be a self-starter able to work with limited supervision. Ability to work independently as well as part of a team in a remote environment. Drips is a fully remote work environment. Preferred Skills Experience in affiliate marketing or lead generation space, marketing campaign management. Working knowledge of web-based SaaS products. Experience working in a growing tech company. Experience in a performance marketing environment.

Manage full enterprise sales cycle for national accounts, build and convert a 7-figure pipeline, lead complex multi-stakeholder sales, and develop long-term strategic partnerships with senior decision-makers. | 5-10+ years enterprise sales experience, proven quota achievement, ability to close 6-7 figure deals, strong executive communication, and willingness to travel 50%+. | Account Executive – National Accounts Location: Remote | United States Reports To: VP of Sales Type: Full Time | High Drive | High Impact | Quota-Carrying About Drips Drips is a fast-growing, tech-enabled managed service transforming how organizations engage their customers at scale. Our engagement platform delivers measurable outcomes across the customer journey, helping national, regional, and local enterprises improve acquisition, retention, satisfaction, and operational efficiency. We work in direct collaboration with our customers to drive business outcomes, improve experiences, and create meaningful impact making Drips an indispensable partner in today’s value-driven landscape. Job Overview We are seeking a top-performing Account Executive with experience selling complex, six- and seven-figure enterprise deals. You are commercially driven, operationally sharp, and thrive in consultative sales cycles that require creativity, discipline, and persistence. This is a hunter role—you’ll be responsible for penetrating national accounts across multiple verticals, developing new opportunities, guiding them through a structured enterprise sales process, and closing deals that deliver long-term value for our customers. Responsibilities Own the full enterprise sales cycle from prospecting to close for net-new national accounts. Build, manage, and convert a 7-figure pipeline within assigned target accounts. Lead complex, multi-stakeholder sales motions focused on ROI, outcomes, and long-term strategic partnerships. Develop and deepen relationships with C-Suite and VP-level decision-makers across functions such as Operations, Finance, Digital Strategy, and Customer Experience. Lead strategic deal orchestration and account planning across multi-stakeholder buying committees. Maintain high standards of CRM hygiene, account planning, and disciplined follow-through. Partner cross-functionally with marketing, product marketing, product, and client services teams to ensure alignment and execution. Champion Drips’ Voice-of-Customer program and drive client OKR’s Willingness to travel 50%+ for national account coverage What You Bring 5–10+ years of successful enterprise sales experience with a proven track record of quota achievement. Demonstrated ability to close 6 to 7-figure, multi-year deals. Strong ability to navigate matrixed organizations and influence senior decision-makers. Established executive acumen, communication skills, credibility, and follow-through. Hunger to learn, curiosity to ask better questions, and resilience in a fast-moving, high-growth environment. Commitment to a high-performance culture built on accountability, discipline, and integrity. Experience working with organizations undergoing digital transformation in customer engagement Preferred Qualifications: Experience in the Property & Casualty (P&C) or Education markets. Why Join Us? Category-defining company solving meaningful problems at scale. Opportunity to partner with leading national enterprises on initiatives that matter. A sales career with purpose, impact, and growth. High-performance culture and value-driven teams. Competitive base + commission structure. Unlimited PTO

Analyze AI customer interaction data, refine training datasets, optimize AI models, and collaborate with cross-functional teams to improve AI-driven conversations. | Bachelor's degree or equivalent experience in data-related fields, strong analytical skills, experience with data tools like Excel or SQL, attention to detail, critical thinking, and communication skills. | Drips – AI Data Analyst Drips revolutionizes customer engagement with Conversations as a Service (CaaS), delivering scalable, authentic, and data-driven dialogues. As an AI Data Analyst, you will play a critical role in shaping the performance and accuracy of AI-powered conversational systems by analyzing model outputs, refining data pipelines, and ensuring the continuous improvement of AI-driven interactions. In a world where customer engagement depends on precise, effective AI, Drips differentiates itself by leveraging high-quality data to power meaningful, human-like conversations. Your role will focus on assessing model launch success, curating clean and structured datasets for AI training, and identifying trends to enhance system performance. By applying analytical rigor, strategic problem-solving, and a passion for AI, you will help optimize Drips’ AI models to drive engagement, compliance, and customer satisfaction. This is an entry-level position that blends data analysis, model evaluation, and cross-functional collaboration to enhance AI effectiveness while maintaining the highest standards of accuracy and compliance. Responsibilities:AI Data Analysis & Intent Modeling • Analyze AI-powered customer interactions across multiple client use cases and calls to action, ensuring AI models accurately interpret consumer intent. • Structure and refine training datasets to improve AI decision-making, ensuring the system adapts to real-world language and evolving consumer behaviors. Model Optimization & Continuous Improvement • Leverage insights from AI Quality Analysts and other stakeholders to refine AI intent models, response selection, and decision pathways. • Implement updates to conversational AI based on reported misclassifications, engagement drop-offs, and areas of confusion identified through quality monitoring. • Work closely with engineering and product teams to test and deploy AI model updates efficiently and accurately. Data Curation & Annotation • Create annotation guidelines and frameworks that standardize how AI training data is labeled and utilized. • Identify gaps or inconsistencies in existing training data, implementing strategies to enhance dataset quality and AI adaptability. Collaboration & Cross-Team Support • Work with AI Quality Analysts to interpret findings from conversation audits and translate them into actionable AI model adjustments. • Partner with product, engineering, and data science teams to refine AI decision-making and conversational flow. Who You Are You are a critical thinker with a keen analytical mindset, capable of dissecting complex data to uncover patterns and drive improvements. You thrive in problem-solving environments, where precision and adaptability are key to optimizing AI models. You have a strong attention to detail, ensuring that AI-driven conversations accurately reflect consumer intent across diverse industries and use cases. You excel at translating data into action, using insights from quality monitoring to refine AI performance and enhance user engagement. You’re comfortable working with large datasets, structuring clean training data, and collaborating across teams to fine-tune AI decision-making. If you enjoy solving challenges, working with cutting-edge AI technology, and making data-driven improvements, this role is for you. Qualifications • Bachelor’s degree in Data Science, Analytics, Computer Science, Linguistics, Mathematics, or a related field (or equivalent 1+ years practical experience). • Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations. • Basic experience with data manipulation tools such as Excel, SQL, Python, or similar (experience with AI training data is a plus). • Attention to detail and the ability to recognize patterns and inconsistencies in language, data, and AI model behavior. • Critical thinking skills to assess AI performance and make informed adjustments based on quality findings. • Strong communication skills to collaborate with cross-functional teams and translate data insights into actionable improvements. • Ability to learn and adapt in a fast-paced AI-driven environment with evolving technologies and methodologies. • Experience with AI models, NLP, or conversational AI (preferred but not required). Applicant Instructions: To be considered for the AI Data Analyst position, all applicants must submit a cover letter along with their resume. The cover letter should address the following requirements: • Highlight two or more of the following skillsets, with specific examples: • Experience analyzing customer interaction data (e.g., chat, SMS, or email) to identify trends, improve AI intent recognition, or enhance model performance. • Familiarity with AI-driven tools or platforms, such as ChatGPT, Copilot, Grok, or similar technologies, and how you have used them for data analysis, AI training, or model evaluation. • Data analysis expertise, including experience structuring datasets, generating reports, or identifying patterns using tools like Power BI, Excel, SQL, Tableau, or other data visualization software. • Ability to interpret and apply quality findings from AI models to refine intent mapping, improve AI responses, and optimize system performance. • Experience working with large datasets to train AI models, improve data accuracy, or support automation in a customer engagement or AI development setting. • Proven ability to manage multiple priorities in a fast-paced, analytical environment, demonstrating problem-solving skills and adaptability. • Write the cover letter with a tone that demonstrates enthusiasm for the role and your passion for AI-powered customer engagement. Include how your background aligns with Drips' mission to transform customer interactions. • Mention which Drips Core Value (available on our website) resonates most with you and explain why. • Keep your cover letter under 250 words. Failure to follow these instructions may result in your application being disqualified. We value attention to detail and clear communication, so make sure your application reflects these qualities!