Drips

Lead Solutions Consulting team to convert market opportunities into signed business and manage operational infrastructure and KPIs. | 8-12 years in product strategy or solutions consulting with 2-3 years team management and a bachelor's degree in business or related field. | Director of Market Solutions Position Summary: We are seeking an analytical and hands-on Director of Go-to-Market Strategy & Solutions Consulting to bridge the gap between what Drips could build, what Drips should sell, and the team that helps capture it. This role sits within Market Solutions and carries two connected halves of one mandate: defining and sizing market opportunities before they ever reach Product's roadmap or Sales' pitch deck, and leading the Solutions Consulting team that turns qualified opportunities into scoped, signed, executable business. The ideal candidate will not only lead market and competitive analysis but will build the operational infrastructure, team KPIs, coverage models, and reporting, needed to measure whether the opportunities identified are actually being captured. If you are passionate about market strategy, energized by building and running a team, and enjoy working at the intersection of product, commercialization, and pre-sales execution, this role is for you. Who You Are: This role is for someone who gets real satisfaction from figuring out what's true about a market before anyone else does, and who wants the responsibility of building a team that can prove it. You think in evidence, not hunches, and you're the kind of person who'd rather sit with an unanswered question than settle for the first plausible answer. You are comfortable holding ambiguity and bringing structure to questions nobody has answered yet. You carry two different kinds of authority comfortably. When you don't have the title to back an idea, you earn the room through the quality of your thinking. When you do have the authority, over a team, a quota, how the work gets done, you use it fully. You'd rather build the process yourself than wait for someone to hand it to you, and you'd rather own an outcome than just advise on one. What actually drives you is watching something travel the whole distance: a read on the market that becomes a business case, a business case that becomes a team's mandate, and a team that closes the gap between what's possible and what's real. You're not satisfied being the person with the good idea; you want to be the person who builds what makes it true. Key Responsibilities: Own Market and Competitive Intelligence: Maintain a current view of the competitive landscape and broader market trends, and turn findings into point-of-view documents that inform roadmap and positioning decisions. Build Strategic Recommendations: Pick up signals from sales calls, Solutions Consulting, Customer Success, and product roadmap conversations, research open strategic questions such as new capability areas and potential partner opportunities, and bring forward a clear recommendation, not just a summary of options. Size and Assess Product Opportunities: Partner with Product and Engineering leadership to evaluate incoming capability ideas, sizing the market (TAM/SAM/SOM) and assessing strategic fit, without owning execution, delivery, or the final call. Draft Commercial Briefs: Prepare Commercial Briefs, structured recommendations on what to commercialize and why, for the early 'Assess' stage of Drips' go-to-market process, and present them to the cross-functional leadership group that reviews and prioritizes new ideas. Translate Capabilities Into Sellable Packages: Define the use case behind new capabilities and work with subject matter experts across targeted industries to establish the ideal client profile, then build repeatable frameworks and playbooks that can be reapplied as Drips expands into new verticals. Lead the Solutions Consulting Team: Hire, coach, and manage a team of Solution Consultants who take qualified opportunities from discovery through proposal delivery, ensuring the team has the skills, coverage, and support to do that work well. Elevate the Team's Operating Infrastructure: Build on the existing KPIs, SLAs, quota structure, and coverage model for Solutions Consulting, sharpening and scaling them so the department can keep growing without outgrowing its own process. Drive Alignment Post-Decision: Once direction is set, help communicate and align Product, Sales, Solutions Consulting, and Marketing around it. Qualifications: Bachelor's degree in business, marketing, or a related field, or equivalent experience. 8 to 12 years of experience in product strategy, product management, solutions consulting, sales engineering, or a hybrid strategy/pre-sales role, ideally in B2B SaaS, including at least 2 to 3 years directly managing or mentoring a team. Experience working in or selling into healthcare, insurance, education, or another highly regulated industry, or a demonstrated ability to ramp quickly in a regulated market. Demonstrated experience turning market or competitive research into an actual business case or roadmap recommendation, not just a research summary. Experience building or maturing operational infrastructure for a team, such as KPIs, SLAs, coverage models, or quota structures, including experience scaling systems that already exist as a team grows. Ability to identify risks in a potential opportunity and outline mitigation plans, not just build the case for pursuing it. Comfort both establishing new process where none exists yet, on the market strategy side of this role, and maturing and scaling existing process as a team grows, on the Solutions Consulting side. Comfort operating without formal authority on strategic recommendations, paired with full ownership and accountability for team management and operations. Strong written and verbal communication skills, including comfort presenting analysis and recommendations directly to senior leadership. Comfort communicating directly with clients. This role leads a team that works face-to-face with Drips' clients, and should be just as comfortable stepping into a client conversation as presenting internally. Working knowledge of market-sizing frameworks (TAM/SAM/SOM) and competitive analysis methods. Experience partnering closely with Product and Engineering teams without owning execution is a plus. Familiarity with generative AI tools to enhance and automate workflows, such as research synthesis, reporting, or drafting, is a plus. Applicant Instructions: All applicants are asked to submit a cover letter alongside their resume that contains the following details: Include two or more of the Key Responsibilities listed above that you have direct experience with and feel confident discussing. Mention the Drips core value (available on our website) you embody the most. Include your salary requirements or range. Keep the cover letter under 250 words.

Lead and grow Corporate IT team managing identity, endpoints, SaaS infrastructure, governance, and automation. | 8+ years IT experience with 3+ years management and proficiency in Microsoft 365 and IT governance frameworks. | About Drips Drips helps organizations build stronger customer and member relationships through personalized, two-way conversations at scale. We combine AI-powered engagement with strategy, design, and managed execution to help people take meaningful next steps across the customer journey. Our Corporate IT team keeps the technology, identity, and security foundation that Drips runs on scaling safely alongside a fast-growing business — from the tools our people use every day to the governance and automation that keep IT out of the way. About the role We're hiring a Sr. Manager, Corporate IT to lead and grow our Corporate IT function as Drips scales. This is a hands-on leadership role: you'll manage a team of IT professionals, lead corporate IT operations and internal technology services across identity, endpoints, corporate SaaS, ITSM, device lifecycle, vendors, documentation, and operational automation, and act as the connective tissue between IT, InfoSec, and the rest of the company. You'll report to the CIO / CISO and partner closely with InfoSec and Corporate Systems to make sure that as we grow, our security posture, compliance obligations, and IT governance scale right alongside the business rather than becoming an afterthought or a bottleneck. The right person is equally comfortable in a strategy conversation with a department leader and in the weeds of an identity, endpoint, or access issue. You'll mature our IT governance and control environment, own vendor relationships, and lead our push on ticket deflection and AI-powered automation so the team's time goes toward higher-value work instead of repetitive tickets. Success in this role means IT is a well-run, well-managed function that scales with the business, is trusted by leaders across the company, and is measurably reducing manual and repetitive support work through automation. Department: IT Reports to: CIO / CISO Direct reports: IT Associate, Sr IT Associate Location: Remote Travel: Limited travel required, estimated at 1 to 2 weeks per year What you'll do Lead and grow the team Lead, manage, and grow a team of IT professionals: hire, coach, set priorities, and own performance and development. Champion a culture of exceptional customer service across the IT team, ensuring every employee interaction — from a help desk ticket to an executive request — is handled with responsiveness, professionalism, and ownership. Run and mature core IT operations Administration for our core stack, including Microsoft 365, Entra ID and related identity/IAM tooling, endpoint management (MDM) and EDR, and our ITSM/ticketing platform. Build and mature IT governance: access controls, change management, provisioning/de-provisioning, and documentation that scale with the business instead of relying on individual heroics. Manage identity lifecycle, account provisioning/deprovisioning, and role-based access governance across business systems driven by control requirements and risk decisions defined by InfoSec. Lead device lifecycle strategy (procurement, imaging, deployment, recovery, retirement) and endpoint security posture. Build IT capacity planning, documentation, and continuity practices so the function isn't dependent on any single person, including yourself. Partner across the business Support InfoSec on our security and compliance program (including ISO 27001, HITRUST, and related frameworks), and support client security questionnaires and audits as needed. Serve as a trusted partner to department and business leaders, translating their goals and project needs into IT priorities and helping their initiatives succeed. Vendor management, software licensing, renewals, and Corporate IT budget/spend across the corporate IT stack. Represent IT in cross-functional planning for new tools, integrations, and company initiatives as Drips scales, including consolidating redundant or fragmented tooling and establishing a formal intake and evaluation process for new technology requests. Drive automation and measurable outcomes Own and drive ticket deflection and AI automation: expand self-service, AI-assisted support (including our internal AI help desk agent), and workflow automation to reduce ticket volume and speed up resolution, and use those gains to hold the team's size steady while supporting a growing employee base as Drips scales. Report on IT operations (ticket volume, SLAs, automation adoption, project delivery) to leadership on a regular cadence. Own a regular Corporate IT operating cadence, including a weekly IT operations review, recurring IT/InfoSec coordination meetings, a monthly governance review, and quarterly business reviews with stakeholders. What we're looking for 8+ years of progressive IT experience, including 3+ years directly managing and developing an IT team — hiring, coaching, delegating, and owning performance — not just individual-contributor experience. Hands-on depth across our core stack: Microsoft 365, Entra ID and identity/access management, endpoint (MDM) and EDR tooling for a mixed fleet of Windows and iOS devices, and an ITSM/ticketing platform, ideally owned or heavily operated at scale. Direct experience building or maturing IT governance, security, and compliance programs inside a regulated or high-growth SaaS environment, with familiarity with frameworks such as ISO 27001, HITRUST, SOC 2, and HIPAA-adjacent requirements. Demonstrated experience driving ticket deflection and AI-assisted IT automation (self-service, AI agents, workflow automation) with measurable results. Strong cross-functional partnership skills — able to sit with department leaders and executives and translate their goals into IT priorities. Experience working with and supporting GenAI tools like Claude, ChatGPT, Cursor, etc. within the corporate technology environment. Experience managing vendors, software licensing, and an IT budget. Strong written and verbal communication skills, comfortable moving between technical detail and executive-level conversation. Sound judgment operating in an environment where priorities and risk shift quickly. Strongly preferred Experience in an established, mature corporate technology environment, with recent experience in a PE-backed, SaaS, mid-market, high-growth company. Experience in healthcare, insurance, financial services, or another highly regulated industry. Experience supporting enterprise client security questionnaires, audits, or vendor risk reviews.

Drive end-to-end product marketing including positioning, messaging, and go-to-market execution with focus on sales enablement and customer storytelling. | 7+ years B2B product marketing in healthcare or regulated industries with strong storytelling and GTM strategy experience. | Senior Product Marketing Manager Reports To: VP of Marketing Position Overview The Senior Product Marketing Manager shapes how Drips products are brought to market, positioned, and sold to customers. This role drives product marketing end-to-end including positioning and messaging, sales enablement, customer storytelling and go-to-market execution. Operating within a small, high-impact team, this individual contributor role balances strategy and cross-functional leadership with hands-on execution. The Senior Product Marketing Manager defines product marketing strategy and standards while directly delivering the programs, materials, and insights that drive adoption, pipeline and expansion. This role serves as a trusted partner to Product, UX, Sales, Marketing, and Customer Success leadership and as a strategic voice in cross-functional planning and decision-making. What Success Looks Like Sales teams are confident, prepared, and aligned on product value and differentiation Product messaging is clear, consistent, and compelling across all channels Customer stories and proof are actively used in sales and marketing motions Go-to-market launches are well-coordinated, timely, and effective Product marketing is seen as a strategic partner across the organization Core Responsibilities Go-to-Market Strategy & Execution Define and drive cross-functional go-to-market strategy across products and use cases, ensuring launches are well-orchestrated internally and deliver measurable adoption, engagement, and growth Lead product launches and major releases from strategy through execution, owning prioritization, timelines, messaging, and enablement Ensure launch plans, toolkits, and assets are complete, aligned, and delivered with high quality and consistency, anchored in customer value with an outside-in, market-first perspective. Product Positioning & Messaging Define and evolve product positioning, messaging architectures, and value propositions aligned to market needs, competitive dynamics, and business objectives Translate product capabilities into compelling, differentiated narratives across personas, segments, and stages of the customer lifecycle Act as a strategic partner to Product and Sales gathering and sharing market insights to inform product approaches and sales positioning. Sales Enablement Develop enablement strategies and high-impact sales tools, training, and messaging frameworks Ensure sales teams are consistently equipped to articulate value, differentiate effectively, and handle objections with confidence Use field feedback and performance data to continuously refine enablement programs and improve sales productivity Customer Insight & Storytelling Provide strategic input and leadership on insight initiatives which may include persona development, win/loss analysis and qualitative research. Translate insights into actionable improvements across messaging, go-to-market strategy, and enablement Develop scalable customer proof—case studies, stories, and value narratives—that reinforce differentiation and outcomes. Ensure value story is pushed through multiple channels including digital, social, events, etc. Market & Performance Intelligence Own competitive intelligence strategy, including ongoing monitoring, analysis, and battlecard development Track key product marketing success metrics, using insights to inform prioritization and strategic decisions Continuously assess go-to-market effectiveness and identify opportunities to increase impact and efficiency Cross-Functional Leadership Act as a unifying force across Product, Sales, Marketing, and Customer Success, driving alignment on priorities and execution Serve as a key voice in cross-department planning and contribute to the foundation of overall marketing and go-to-market strategy Who You Are Scrappy, creative and resourceful. You find ways to make things happen based on what the business needs, not what has been documented or done before. Three steps ahead. You anticipate what Sales needs for successful selling, before they ask for it. Comfortable in a fast-paced startup environment where things move in days, not weeks AI-first, using technology to accelerate output without sacrificing quality, voice or originality Bias toward action, you’d rather ship, learn and iterate high-quality output than wait for perfect. Experience Requirements 7+ years of experience in product marketing supporting B2B selling to executive buyers in healthcare, insurance or other highly regulated industry. Strong storytelling and content creation skills, including writing, editing, and bringing to life complex ideas in a value-based story Data-driven mindset, comfortable using metrics and analytics to measure go-to-market impact and guide decisions Demonstrated influence on product roadmap, pricing and packaging, or market segmentation Proven ownership of go-to-market strategy across a product portfolio, beyond launch execution alone Experience building or strengthening product marketing programs, processes, or the function itself in a small or scaling team A track record of operating as both a strategic thinker and a hands-on contributor, influencing cross-functional teams Cover Letter Requirements Please include a cover letter with your application that meets the following requirements: Keep your cover letter to 250 words or fewer. Tell us which Drips Core Value you believe you would embody the most, and explain why. You can learn more about our Core Values on our website.

Lead client communication, deliver performance reporting, and manage client health and risk for enterprise accounts. | 4+ years as Enterprise CSM or Project Manager with Salesforce and Tableau proficiency and strong communication skills. | Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemails. Backed by a proprietary natural language processing model, our platform has handled over half a billion conversations to date, enabling us to deliver automation at a scale that no competitor in the messaging industry has been able to match. That’s why we’re the platform of choice for some of the world’s most recognizable enterprises. Drips’ focus on empowering enterprises to drive real, meaningful conversations with consumers has sparked rapid growth since the company was founded in 2016. We are well funded and looking to accelerate the next era of growth and expansion of our team. However, we’re more than just a high-growth company. We’re a community. Even though we work remotely, we’ve fostered a one-of-a-kind work environment by embracing our core values: Happiness, Team, Lean, Passion, and Improve. If you want to love the product you work on, solve hard problems, and grow your career, we want to talk with you! Job Overview The Client Success Manager (CSM) works with mid-to-large enterprise accounts across various industries. The CSM’s role is to establish themselves as a trusted advisor to drive successful client experience and support renewal and growth. The ideal candidate for this role is determined to lead Drips clients to achieve the success metrics laid out for each campaign and address various business challenges through use of Drips campaigns. They are primarily responsible for leading the day-to-day client communication across their portfolio and delivering insightful performance reporting and analysis. They will engage in some performance troubleshooting, while appropriately delegating deeper investigations. In addition, the CSM must execute these job responsibilities within the framework of Drips Core Values. Additional duties and responsibilities as assigned. Duties/Responsibilities The Client Success Manager role can be broken down into three key areas. Those key areas and the related responsibilities include: Campaign Performance Strategy & Insights Become an expert at the strategy and best practices for a Drips campaign, how to guide clients towards high-level campaigns, and the key pieces of the campaign to analyze for performance and strategic insights. Utilize internal tools such as Salesforce and Tableau to thoroughly understand campaign performance trends. Gather required information and strategy for new campaigns (Projects). Guide your clients to establish realistic goals and success measures for Drips campaigns. Utilize Salesforce cases to communicate design requirements to the production team for setup. Lead campaign design, planning, and review with clients for approval. Own delivery of recurring performance reporting for client campaigns. Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details. Client Communication Own the day-to-day client-facing communication for Accounts in your portfolio, and build relationships across the client organization (business and IT/technical stakeholders). Adhere to Response Time SLAs in-line with Client Account Tier. Manage delegation of client requests and investigations as appropriate to Client Insights, Production, or Product/QA teams. Lead recurring client performance calls (weekly, biweekly, monthly depending on Client Tier). Participate in & lead prep with Account Manager for recurring Monthly Strategic Calls & QBRs. Client Health & Risk Management Act as the voice of the client internally to advocate customer’s needs. Current-Month Revenue Forecasting – Own the updates to current-month forecast projections, based on a solid understanding of expected growth or contraction of your account’s current campaigns. Client Health – review Client Health scoring on a weekly basis for all Accounts. Lead adjusting or escalating changes. Partner with Account Manager for alignment on scoring. Be aware of the client’s business goals, objectives, and changes within the client organization to identify expansion opportunities and to proactively address any challenges that might impact the use of our solution. Profile for Success in this Role Friendly, flexible, and comfortable working with a variety of internal teams across Sales, Operations, and Product Development. Detail-oriented and committed to solving client problems. An articulate communicator who doesn’t shy away from a challenge. Comfortable working in a fast-paced and ever-changing startup software company environment in which process is constantly developing. A positive can-do attitude in a culture that prides itself on the belief that we are stronger together. A team player with patience for ambiguity. Eager to contribute & not afraid to ask questions. Required Skills At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager (client-facing), delivering managed service strongly preferred. Adept with Microsoft Office suite. Fast learner of software (Salesforce, Tableau). Experience or comfort with using Microsoft Teams and other messenger services to communicate. Comfortable translating complex ideas and issues to an uninformed audience. Must be able to translate data into actionable business insights related to clients’ business goals and strategy. Ability to manage and support tasks and due dates for multiple clients at once. Strong organizational skills. Keen ability to pay attention to the details. Exceptional verbal and written skills. Must be able to build comfortable and positive relationships with customer team members at varying levels, up to Executive level. Must be a self-starter able to work with limited supervision. Ability to work independently as well as part of a team in a remote environment. Drips is a fully remote work environment. Preferred Skills Experience in affiliate marketing or lead generation space, marketing campaign management. Working knowledge of web-based SaaS products. Experience working in a growing tech company. Experience in a performance marketing environment.