Dräger

Provide onsite technical support, installation, maintenance, and repair of medical equipment, ensuring customer satisfaction. | Minimum 2 years in technical service with electronics/biomedical training, customer service experience, and ability to read schematics. | Technical Service Specialist • Business Unit: Draeger, Inc., Job-ID: 1004 • Location: Washington, D.C. • Function: Service • Work Location: Field Service • Employment Type: Permanent The Job Responsibilities We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”. This position is remote (not reporting to a Draeger facility)- in the field servicing clientele on site in a given radius. You must live withing 30 miles of Washington, D.C. Some occasional overnight travel. Draeger values their employees with a flexible workforce, competitive total rewards including a comprehensive benefits package, generous paid time off program and more. If you want to be part of an exciting team with strong leadership support, come join our team! We are seeking an experienced field-based technician who provides onsite technical field service and support for Draeger's products at medical facilities which includes installation, maintenance, repair and technical support. • The company provides a vehicle for this role with personal use allowed. • Schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations in accordance with service contract and company procedures and standards. • Evaluate, diagnose and repair malfunctioning equipment in response to service calls. • Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone communication. • Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities. • Promote customer satisfaction through proactive, professional communication with the Customer. • Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities. • Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers. • Support service sales function as needed, i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc. • Provide information and feedback to Technical Support and Factory for problem identification and resolution. • Performs other duties as needed and assigned. Education Your Qualifications • Associates Degree in Electronics , Biomedical Engineering or related discipline or equivalent combination of education & experience. Qualifications • Minimum of 2 years of experience in a technical service capacity requiring electronics/biomedical training • Minimum of 1 year of customer or field service experience required. Strong customer communication skills are necessary for daily customer interaction. • Previous field service experience preferred. • Previous computer networking experience preferred. • A newly hired individual may be classified as a Technical Service Specialist provided that they have a minimum of four years biomedical or field service experience with medical devices and meet the “Special Training or Competence” criteria below. • Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers. • Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution. • Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates. • Demonstrates aptitude for learning new technologies. • Must have a valid drivers’ license and acceptable driving record. • Must be able to travel within territory and willing to travel outside of territory when needed. • Possesses & maintains expert level support for all modalities for which training has been provided. • Demonstrates initiative and is results oriented. The targeted pay range for this position is typically between $31.00-$37.00 per hour . We note that the pay offered is based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. This position is eligible for overtime pay. Dräger Benefits At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include: • Medical, dental, and vision insurance • Life, short- and long-term disability coverage • 401(k) with company match • Over 4 weeks of paid time off, plus holidays and parental leave • Flexible spending accounts and employee assistance program Select locations also offer free parking, an on-site gym, cafeteria, and game room. Talk to your Draeger recruiter to learn more! Who We Are We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”. Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario. Draeger is an Equal Opportunity Employer. Interested? Please, apply directly through our career portal. We look forward to receiving your application.

Manage and grow service contract business through customer engagement, data analysis, and collaboration with sales and service teams. | Bachelor's degree, 3+ years customer-facing experience, strong communication and decision-making skills. | The Job Responsibilities We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”. This position can be fully remote. The Service Business Specialist is responsible for sustaining and growing Service’s national contract business via direct customer engagement. Principle duties inclue addressing contracts at risk, growing assigned new or niche contracts types and establishing programs and processes for winning back customers temporarily off contract. Principal Accountabilities: Proactive Customer Engagement regarding New or Niche Product Lines: Develop approach and actively engage new customers for assigned product lines. Product lines may be new or novel, thus market awareness needs expanded, customer engagement achieved, and contracts landed. Restoration of Temporarily Interrupted Contract Coverage: Develop and execute ongoing customer engagement actions so that any temporary contract interruptions, such as new equipment warranty events, are monitored and customers receive timely contact so that contract coverage is restored without coverage lapse. Data Analysis: Analyze customer data to identify trends, potential risks, and opportunities for improving retention rates. Collaboration: Work closely with the sales, marketing, and Service Management to ensure a seamless customer experience and maximize the retention rate and Draeger presence within each customer interaction Reporting: Prepare regular reports on retention activities, outcomes, and customer feedback for senior management. Research: Investigate and find proper customer contacts to insure highest levels of Contract retention Performs other duties as needed and assigned. Your Qualifications Education: Bachelor’s Degree in related business (Marketing, Communications or similar degree). Related Experience: • 3+ years of experience in a customer facing related field such as inside sales, contract administration, customer support. • Demonstrated ability to influence customers at or above clear performance targets. • Excellent written and verbal skills Work Environment / Conditions:Location: The position could be done remotely or hybrid. • Sociability: The ability to work together with others and in a team atmosphere while displaying civility, cordiality, friendliness, empathy, etc. • Communication: The ability to comprehend and express oral and written communication well • Quantitative Thinking: The ability to think critically and/or mathematically, in context of disciplinary situations to provide a solution or solve a problem • Reasoning/Decision-Making: The ability to combine pieces of information and/or general rules to produce answers or decisions • Work with Stress: The ability to work in a fast-paced environment with varying amounts of individual responsibilities, conflict resolution, redirected priorities, etc. The Dräger Workplace Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario. EEO is the Law Draeger is an Equal Opportunity Employer. To learn more: Know Your Rights: Workplace Discrimination is Illegal (dol.gov) Who We Are From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹. What We Offer Remote work possible Health Insurance Retirement savings Company laptop