Dosyak Appliance

Manage customer communications, schedule and dispatch technicians, and track service jobs efficiently. | Experience with ServicePower and Housecall Pro, prior customer service or dispatching experience, and strong communication and organizational skills. | Job Overview We’re a busy and growing appliance repair company known for reliable service and great communication. We’re looking for an experienced Customer Service/Dispatcher to join our team as an independent contractor. This role focuses on keeping our customers informed, managing the schedule, and supporting technicians in the field. This is a 1099 contractor position. No benefits are offered Responsibilities • Answer and return customer calls, emails, and text messages in a professional and friendly manner. • Communicate with customers to confirm, reschedule, or update service appointments. • Coordinate with technicians to assign jobs and manage daily routes efficiently. • Keep the team informed of scheduling changes, parts delays, and urgent service needs. • Track jobs and service updates through our internal systems. • Provide excellent customer service while managing a high volume of communication. Required Experience • ServicePower – required for managing warranty jobs and scheduling. • Housecall Pro – required for customer communication, job tracking, and dispatching. • Knowledge of Marcone – a plus for handling parts orders and tracking. • Prior experience in customer service, dispatching, or coordination (preferably in appliance repair, HVAC, appliance repair or home services). What We’re Looking For • Excellent communication skills—clear, calm, and professional. • Strong organizational and multitasking abilities. • Dependable and detail-oriented with great follow-through. • Comfortable working independently and managing time effectively. • Positive attitude and a commitment to great customer care. Compensation • 1099 Contract Position • Pay: $125 to start during train period • No benefits provided. Schedule • Full-time preferred (Monday–Friday; occasional Saturdays). Job Type: Full-time Pay: From $125.00 per day Work Location: Remote