DoiT

Own the full customer lifecycle for SELECT, including onboarding, adoption, renewal, and expansion, while designing and scaling the Customer Success program. | Minimum 5 years in B2B SaaS Customer Success, experience managing renewals and risk, strong data-driven approach, and excellent stakeholder communication skills. | Location Our Senior Customer Success Manager will be an integral part of our global Customer and Partner Success team. This role is based remotely in North America in the EST timezone. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence™, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. About SELECT by DoiT Founded in 2022, SELECT was born out of our desire for a product to find opportunities to optimize and make managing cloud data costs easier. After a period of research and consultation with other practitioners, we learned we weren't alone in wanting such a thing, so we set about building SELECT. Skipping forward to today, SELECT has over 200 customers, with a product built by a super-motivated, lean team talking to and shipping new features for our customers every single week. SELECT was acquired by DoiT in January of 2026 and continues to operate as a standalone team within the DoiT ecosystem as a sub-20 person team. That means we still operate a tight ship and have maintained our core values and practices that enable us to deliver with high efficiency. The Opportunity The Senior Customer Success Manager at SELECT will be the trusted advisor and owner of the end-to-end customer journey, responsible for ensuring customers realize clear, measurable value from the SELECT product. In this role, you will partner directly with the GM of the SELECT product line (and former founder/CEO) to define, build, and evolve the Customer Success program from the ground up. As the first Senior Customer Success Manager on the SELECT team, you will take full ownership of the current portfolio of SELECT customers from day one, shaping the systems, playbooks, and operating model to support future growth. As the business grows, you’ll have the opportunity to help hire and onboard additional Customer Success Managers. Leveraging SELECT’s product insights and data, you will transform customer complexity into clarity and customer challenges into outcomes that drive retention, expansion, and long-term customer value. SELECT is an independent, adjacent product within the DoiT company and is sold separately, requiring close collaboration - but clear ownership - across teams. We are looking for a Senior Customer Success Manager to fully own the post-sale customer experience for SELECT, from onboarding and adoption through renewal, expansion, and long-term success. The ideal candidate is a self-motivated, data-driven builder who thrives in ambiguity, enjoys designing programs from scratch, and is excited to combine hands-on customer work with strategic CS leadership. Responsibilities: Customer Management Own the full portfolio of SELECT customers and manage the entire customer lifecycle: onboarding, adoption, value realization, renewal, and expansion Design and execute the initial Customer Success operating model for SELECT Strategically prioritize customers to maximize impact, retention, and growth Deliver rapid Time to First Value (TTFV) by leading effective onboarding, training, and enablement on the SELECT product Build strong relationships with key customer stakeholders (e.g., FinOps leaders, engineering leaders, product owners) Identify and engage decision-makers and influencers to drive adoption, value realization, and long-term alignment Perform business and product discovery to uncover new use cases and opportunities within SELECT Act as the voice of the customer, feeding structured insights and feedback into Product and Leadership Maintain accurate Customer 360 records, including health signals, usage trends, risks, and opportunities Proactively identify and support customer advocacy opportunities (case studies, references, testimonials) Renewals, Risk & Escalation Management Proactively identify customer risk using health signals, usage data, engagement trends, and sentiment Own mitigation planning and execution in partnership with Product, Sales, and Leadership Manage renewals end-to-end, ensuring alignment on value delivered and future success Communicate customer risk, trends, and outcomes to senior stakeholders Account & Cross-Functional Partnership Identify and qualify expansion opportunities within SELECT accounts Network with Account Managers across DoiT to identify cross-sell and expansion opportunities between SELECT and other DoiT offerings Partner closely with Sales on renewals, expansions, and strategic account planning Provide insights and data to support QBRs and executive customer conversations Building & Scaling Customer Success Design SELECT’s Customer Success playbooks, processes, and success metrics Define customer segmentation, coverage models, and engagement cadences Establish KPIs for customer health, retention, and expansion Support hiring and onboarding Customer Success Managers as the SELECT customer base scales Qualifications: 5+ years of Customer Success experience in a B2B SaaS company (required) Experience operating as a senior or founding CSM in an early-stage or scaling environment Strong data-driven mindset with experience using CS tooling (e.g., Gainsight, Planhat, ChurnZero, or similar) Proven ability to manage renewals, mitigate risk, and drive expansion Exceptional communication and stakeholder management skills Ability to thrive in ambiguity and build structure where none exists Strong organizational skills and personal accountability Proven problem-solver with a bias toward action Curiosity and motivation to continuously improve CS strategy and execution Professional fluency in English (verbal and written) Bonus Points: Experience with Customer Success data analytics Experience or familiarity with technologies like Snowflake, Databricks, Matillion, Fivetran Experience or familiarity in working with data teams Cloud provider and/or FinOps certifications (AWS, Azure, GCP) Are you a Do’er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. Sounds too good to be true? Check out our Glassdoor Page. We thought so too, but we’re here and happy we hit that ‘apply’ button. Full-time employee benefits include: Unlimited Vacation Flexible Working Options Health Insurance Parental Leave Employee Stock Option Plan Home Office Allowance Professional Development Stipend Peer Recognition Program Many Do’ers, One Team DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote

Develop and execute product strategies for automation capabilities, align with customer needs, and collaborate with cross-functional teams to deliver solutions. | Requires 5+ years in product/technical roles with experience in automation, cloud, SaaS, and AI integration, along with strong technical and leadership skills. | Location Our Sr Product Manager will be an integral part of our global Product Managers team. This role is based remotely in the East or Central time zone of the US, in the United Kingdom or Ireland. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure you’re operating in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help you solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity DoiT firmly believes that robust workflow and automation capabilities are not merely an option but an essential component in ensuring our customers achieve their desired outcomes when they leverage the power of DoiT Cloud Intelligence™. Workflows and Automation, in our context, encompass a wide array of features and functionalities, most notably our CloudFlow and Threads capabilities. These critical capabilities empower our customers to automate actions and workflows in response to a diverse range of activities and events within DoiT Cloud Intelligence™. The overarching objective of our workflow & automation capabilities is to equip our customers with the necessary tools to effectively hold their teams accountable for executing the tasks and responsibilities that are critical to achieving their desired business outcomes and to leverage automation to do so effectively.. By providing such capabilities, we enable our customers to foster a culture of accountability, collaboration, and transparency, leading to increased confidence in their cloud deployments. This, in turn, translates to greater operational efficiency, reduced risk, and improved return on investment. To spearhead this critical initiative, DoiT is actively seeking a seasoned and dynamic Sr Product Manager who will not only define our strategic roadmap but also lead the charge in executing the solutions that we believe will position us as leaders in this competitive market. We recognize that time is of the essence, and therefore, we are committed to moving swiftly and decisively to capitalize on the opportunities that lie ahead. The successful candidate will play a pivotal role in shaping the future of workflows and automation capabilities at DoiT, and by extension, the future of our customers' cloud journeys. Responsibilities • Develop deep contextual understanding of our business, our clients, our users, & their needs • Proactively identify the important problems we should attack in your primary focus area (e.g. competitively, strategically, for customers, and in support of company goals) • Build a coherent strategy and roadmap for addressing these problems with measurable objectives that align stakeholders and teams • Build requirements that align product solutions closely to customer needs, & help to define phased, rapid, iterative delivery, with superior customer experience • Drive, track, and document progress against plans - keeping open and clear lines of communications in the face of change (driven by market pressure, customer feedback, business need) • Collaborate with Executives and other cross-functional leadership to ensure your product strategy is aligned to the company vision, and the operational needs of the business • Maintain competitive and market awareness and ensure sustained differentiation is always a core objective • Verify readiness of features for release to clients (in production/pre-production form) Qualifications • 5+ years experience in product or technical roles, building / implementing automation, workflow, Infrastructure as Code, Policy as Code solutions for cloud operations and/or Cloud FinOps. • Established track record of implementing AI into products and solutions and leveraging AI in your own workflows. • Well-informed on cloud and SaaS technologies with a strong understanding of key user and buyer personas such as Software Engineers, DevOps Engineers, SREs, Data Engineers, CIOs/CTOs, CFOs, IT Managers, etc. • You have experience with IaC, policies, workflows and automation capabilities in SaaS and software engineering products geared toward technical users. • Self-motivated, independent, and proactive; demonstrated creative and critical thinking capabilities; can quickly (real-time) triage, prioritize, drive consensus and lead cross- functional teams under pressure • Ability to influence and work collaboratively with people in all traditional SDLC roles/teams, and lead when necessary • Strong technical skills that enable you to engage productively with technical teams • Understanding of how to set expectations combining a roadmap of technical and business driven objectives • Ability to adapt to fast-changing nature of the SaaS market, and can pivot and learn quickly • Comfort making difficult decisions with uncertainty and imperfect data and gaining buy-in from stakeholders • Fluent English communication skills (verbal and written) Are you a Do’er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. Sounds too good to be true? Check out our Glassdoor Page. We thought so too, but we’re here and happy we hit that ‘apply’ button. • Unlimited PTO • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program Many Do’ers, One Team DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote

Design and manage a SaaS platform learning academy including curriculum development, certification paths, and program measurement. | 5+ years in SaaS or technology training/enablement, experience with LMS and instructional design tools, strong communication and project management skills. | Location The DoiT Cloud Intelligence™ Academy Program Manager will be part of our Customer and Product Success team within the Client Services group. This is a remote opportunity in the East Coast US time zone or in the UK, Ireland, and Spain to allow maximum collaboration with teams in the US and EMEA. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity The DoiT Cloud Intelligence™ Academy Program Manager will be an integral part of our Client Services team, building the content and learning paths that enable our customers to become power users of our DoiT Cloud Intelligence™ platform. The DoiT Cloud Intelligence™ will allow us to bring additional value to our customers, giving them access to online coursework and professional certification in our platform. This is a dynamic and hands-on role that will operate cross-functionally, interacting with and leveraging the expertise of our Customer Success, Product, Enablement, and Finance teams. We’re looking for a strategic learning and development specialist who can help us build our DoiT Cloud Intelligence™ Academy from the ground up. Responsibilities • Design, implement, and manage DoiT Cloud Intelligence™ Academy • Research and apply industry best practices and innovative ideas from existing SaaS academy programs • Identify program requirements, including: learning path personas, certification type(s), learning objectives, and success criteria and metrics • Project manage all aspects of the build out of the learning programs using an agile delivery methodology • Create and validate (with internal teams) learning curriculums, course content, interactive learning opportunities, and assessments • Monitor, measure, and report on the effectiveness of the DoiT Cloud Intelligence™. Using a data driven approach, create strategies for continuous improvement and refinement of our program as we scale • Develop go to market strategies in collaboration with our GTM team to drive adoption of the DoiT Cloud Intelligence™ in our install base Qualifications • 5+ years of experience in product enablement, training, or learning & development within SaaS or technology companies • Experience building learning programs (and ideally certification paths) from inception using modern Llearning Mmanagement Ssystems • Proven experience designing and developing training content using instructional design software, including Articulate 360, Adobe Captivate, Camtasia, or equivalent tools. • Exceptional communication and facilitation skills, with the ability to synthesize technical concepts and cross-functional input into cohesive, customer-ready content • Strong project and program management skills, with the ability to build, maintain, and execute against a backlog and to a deadline • Strong storytelling, presentation, and instructional design skills • Proven ability to design, develop, and deliver training that drives measurable results • Analytical mindset with experience measuring training impact and optimizing programs • Knowledge of adult learning theory and modern enablement practices • Ability to thrive in a fast-paced, remote environment while balancing multiple priorities Are you a Do’er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. Sounds too good to be true? Check out our Glassdoor Page. We thought so too, but we’re here and happy we hit that ‘apply’ button. • Unlimited Vacation • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program Many Do’ers, One Team DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

Provide strategic FinOps advisory and engagement management to enterprise customers, drive product adoption, assess FinOps maturity, manage workflows, and maintain executive relationships. | Experience driving FinOps practice maturity, expertise in cloud technologies, SaaS FinOps platform experience, strong executive communication skills, and ability to work autonomously in a fast-paced environment. | Location Our Principal FinOps Strategist will be part of our Customer and Product Success team within the Client Services group. This role is based remotely in the Eastern United States. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity As a DoiT Principal FinOps Strategist, you will operate as a strategic advisor to our Enterprise FinOps Intelligence customers on FinOps maturity and best practices. This is a senior role in the Customer Success team at DoiT. Responsibilities • Engagement Management/FinOps Advisory: Own a portfolio of enterprise customers, providing engagement management and strategic FinOps advisory services • Executive Stakeholder Alignment: Build and maintain executive-level relationships within the customer account, leveraging those relationships to identify business goals and objectives related to their FinOps journey • Product Adoption: Using your knowledge of the customer’s goals and objectives, educate DoiT customers on the DoiT Cloud Intelligence platform features that support their goals and drive product adoption through user awareness and proficiency • FinOps Maturity Assessments: Assess customer FinOps maturity using the DoiT FinOps Maturity Assessment and build roadmaps to improve maturity in a “crawl, walk, run” framework • Project/Workflow Management: Manage ongoing workstreams with customers, driving accountability within DoiT and the customer team to ensure success • Customer Feedback: Operate as the “voice of the customer” by listening to and documenting customer feedback on the DoiT Cloud Intelligence platform and FinOps practice and sharing that feedback with the appropriate DoiT teams • Customer Satisfaction: Own the overall customer satisfaction for your customer portfolio and resolve issues and escalations collaboratively with the DoiT team (and leadership, where needed) • Documentation: Maintain the customer 360 in our Customer Success platform, creating a referencable source of truth for the customer account and health to the rest of the business • Customer Retention: Partner with the DoiT sales team to ensure successful renewals and client retention • Event Support: Represent DoiT at industry events (e.g. cloud summits and annual conferences) Qualifications • Experience driving maturity of a FinOps practice within a business • Expertise in cloud technologies and the latest advances in cloud services • Prior experience in a SaaS company and/or with SaaS FinOps platform solutions • Highly skilled at executive presence and consultative advising; comfortable presenting to executives and large groups • Excellent communication skills (written and verbal) • A desire to help define and refine the DoiT FinOps Intelligence strategic advisory offering • Comfortable working in a fast-paced and, at times, ambiguous environment in an autonomous fashion Bonus Points • FinOps Foundation FinOps Certified Professional certification • AWS / Google Cloud / Azure Professional certifications • Other FinOps Foundation certifications Are you a Do’er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. Sounds too good to be true? Check out our Glassdoor Page. We thought so too, but we’re here and happy we hit that ‘apply’ button. • Unlimited Vacation • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program Many Do’ers, One Team DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.