Diversified

Lead a global marketing operations team and scale marketing technology, demand generation, analytics, and cross-functional processes to improve marketing effectiveness and pipeline growth. | Requires a bachelor's degree, at least seven years in marketing operations or related B2B leadership, and strong expertise in marketing automation, CRM integration, and data-driven performance measurement. | About Diversified: Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology. What to Expect: At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it. Position Summary The Director of Marketing Operations is responsible for building and scaling the operational foundation that powers Diversified's marketing organization and demand generation engine. This leader oversees marketing technology, demand generation operations, analytics, reporting, project management, and process optimization. The role partners closely with Marketing, Sales, Revenue Operations, Finance, and IT to create scalable systems, measurable marketing performance, and operational excellence that accelerate pipeline growth and revenue impact. Location: Virtual (U.S. Remote) Key Responsibilities Marketing Technology & Operations Lead the strategy, administration, governance, and optimization of the marketing automation platform and broader marketing technology ecosystem. Develop and maintain scalable marketing operations processes, workflows, and governance standards. Drive continuous improvement initiatives that enhance marketing effectiveness, efficiency, and scalability. Ensure seamless integration between marketing systems, CRM platforms, and revenue operations processes. Demand Generation Infrastructure Design and scale lead management processes, lifecycle programs, campaign operations, and marketing automation capabilities. Build operational frameworks that support demand generation, account-based marketing, and revenue marketing programs. Partner with sales and revenue teams to optimize lead flow, conversion, and pipeline contribution. Analytics & Measurement Establish marketing performance measurement frameworks, attribution models, dashboards, and executive reporting. Own website, campaign, and digital analytics across marketing channels. Develop KPI reporting and insights that enable data-driven decision making. Deliver executive-level visibility into marketing performance, pipeline contribution, and ROI. Team Leadership Lead and develop a global team responsible for marketing operations, automation, analytics, reporting, and project management. Foster a culture of operational excellence, accountability, collaboration, and continuous learning. Manage priorities, resources, and team performance to support business objectives. Budget & Cross-Functional Partnership Administer the marketing operations budget and support financial planning, reconciliation, and optimization activities. Collaborate with Marketing, Sales, Revenue Operations, Finance, and IT to align systems, processes, and business goals. Evaluate and recommend technology investments that support organizational growth and marketing effectiveness. Qualifications Required Bachelor's degree in Marketing, Business, Communications, Technology, or a related field. 7+ years of experience in Marketing Operations, Marketing Technology, Revenue Operations, Demand Generation Operations, or related B2B marketing leadership roles. Demonstrated experience managing marketing technology platforms and marketing automation systems. Strong analytical, reporting, and performance measurement capabilities. Experience leading cross-functional initiatives and operational transformation projects. Proven ability to build scalable processes, systems, and frameworks that support business growth. Preferred Deep expertise with HubSpot administration, automation, reporting, workflow development, and platform optimization. Experience integrating marketing automation platforms with CRM and sales technology ecosystems. Strong understanding of B2B demand generation, lifecycle marketing, funnel optimization, and revenue attribution. Experience leading distributed or global teams. Advanced skills in dashboard development, KPI management, executive reporting, and digital analytics. Experience working closely with sales organizations and revenue operations teams. Exceptional communication, stakeholder management, and organizational leadership skills. Success Measures Success in this role will be measured by: Increased marketing operational efficiency and scalability. Improved lead management and lifecycle performance. Enhanced visibility into marketing contribution to pipeline and revenue. Adoption and optimization of marketing technology platforms. Strong alignment between Marketing, Sales, and Revenue Operations. Delivery of actionable insights that support executive decision making. #Li-Remote What We Offer: We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance: Multiple medical plan options to fit you and your family’s needs HSA & HRA company contributions Dental coverage, including orthodontic benefits, and vision plans Company-paid benefits Basic Life, AD&D Short-Term and Long-Term Disability insurance Employee Assistance Program (EAP) Generous paid time off — 3 weeks PTO plus company holidays and floating holidays 401k with company match Paid maternity leave Healthcare and Dependent Care Flexible Spending Accounts (FSA) A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services Commuter benefits And much more

You would standardize warehouse processes across a multi-site network, select and implement a WMS, integrate suppliers and carriers, automate inventory tracking, and lead adoption and ongoing improvement. | The role requires 7+ years in supply chain or logistics, direct warehouse process design, lead or core-team WMS implementation experience, ERP-WMS integration knowledge, and supplier or carrier EDI or API integration experience. | About Diversified: Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology. What to Expect: At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it. POSITION SUMMARY Diversified is seeking a Manager of Warehousing/Inventory Process & Systems to lead the design and delivery of process standardization and systems modernization across our domestic distribution network of 26 warehouses and 12 forward operating bases supporting installation and managed services projects. The network currently operates on both Microsoft Dynamics 365 and Great Plains, supported by manual processes, homegrown tools and spreadsheet-based tracking, without a warehouse management system. Inventory is reconciled manually, shipment status is tracked through direct communication with carriers and sites, and visibility into material in transit is limited. This role will lead both process modernization efforts and Warehouse tech stack selection and implementation, inclusive of a warehouse management system, automated integration with major suppliers, and automation of tracking from shipment through receipt. The position is structured as a program role through implementation and transitions to a permanent supply chain process and systems function at go-live, with ongoing responsibility for continuous improvement and automation initiatives. The dotted-line reporting relationship to the EVP of Integration and Operations provides executive visibility and ensures program priorities remain appropriately resourced alongside daily operational demands. KEY RESPONSIBILITIES Current state assessment and process design • Document existing processes at each site, including informal practices and workarounds not reflected in current documentation • Design standardized network-wide processes for receiving, put-away, cycle counting, staging, kitting, pick/pack, shipping, returns, and RMA handling • In partnership with Business Systems, establish the master data foundation required for a technical implementation of a warehouse management system, including item master cleanup, consistent location and bin naming conventions, unit-of-measure standardization, and on-hand balance accuracy • Identify and deliver process improvements within D365 and existing tools, including structured receiving, location logic, scan-based transactions, and reporting to replace manual tracking Tool selection and implementation • Lead requirements definition, RFP development, vendor evaluation, and selection recommendation for warehouse management tooling • Develop the business case and total cost of ownership model covering licensing, implementation services, hardware, integration, and internal resource requirements • Define the D365 integration architecture in partnership with IT and Finance, including system of record determination, transaction posting logic, and reconciliation processes • Evaluate platforms against project-based distribution requirements including kitting, serialized asset tracking, project allocation, and customer-owned inventory • Manage the implementation partner relationship and performance against scope, schedule, and quality commitments • Plan and execute rollout, including pilot site selection, configuration, testing, cutover, training, hypercare support, and sequencing for remaining locations Supplier and carrier integration • Partner with IT on the implementation of EDI and API integration with major manufacturers and distributors covering purchase orders, order acknowledgments, advance ship notices, and invoices • Apply supplier ASN data to pre-populate receiving transactions, providing sites with advance visibility into inbound contents, timing, and packaging configuration • Define data standards for supplier transactions and manage the onboarding process for each major trading partner • Integrate carrier tracking data to maintain a single record from purchase order through delivery Tracking automation • Automate tracking of material from shipment through confirmed receipt at warehouse and forward operating base locations • Implement automated status capture through supplier ASNs, carrier API and EDI feeds, and scan events at each handoff, with exception alerting for missed milestones • Establish automated three-way matching between purchase order, shipment, and receipt to identify discrepancies at the point of receipt • Replace manual receiving confirmation with scan-based transactions that update inventory, project allocation, and financial records concurrently • Extend tracking capability to inter-site transfers and material movement to and from job sites • Develop self-service visibility tools for project management and field operations teams Training and adoption • Develop and deliver training for site teams transitioning to new tooling, including materials, delivery cadence, and reinforcement • Identify and develop site-level superusers to sustain standards following hypercare • Report adoption progress and barriers to the Senior Director of Supply Chain, who holds authority for enforcement of operating standards • Establish measurement to assess effectiveness of process changes and revise approaches where results fall short Ongoing responsibilities following implementation • Lead continuous improvement across the distribution network, including identification, business case development, and delivery of automation opportunities • Manage ongoing supplier onboarding and EDI compliance • Maintain supply chain reporting and analytics for the Senior Director and EVP QUALIFICATIONS Required • 7+ years in supply chain, distribution, or logistics operations, including direct experience in warehouse process design • Experience on a WMS implementation in a lead or core team role, including requirements definition, configuration, testing, and site cutover • Demonstrated record of converting manual processes to system-enabled processes with measurable results • Working knowledge of ERP-WMS integration; Microsoft Dynamics 365 Finance & Operations or Supply Chain Management strongly preferred • Experience with EDI or API integration to suppliers or carriers, including ASN-driven receiving • Strong analytical capability, including data quality assessment, business case development, and reporting • Willingness to work on-site at warehouse locations for extended periods during assessment and implementation • Bachelor’s degree in supply chain, industrial engineering, information systems, business, or equivalent experience Preferred • WMS implementation in an environment with no prior system in place • Project-based distribution experience in AV, low-voltage, construction, telecommunications, or comparable industries • Working knowledge of EDI transaction sets (850, 855, 856, 810) and API alternatives • Barcode, RFID, and mobile data capture deployment • Lean, Six Sigma Green or Black Belt, APICS CPIM, or PMP certification • Serialized asset and customer-owned inventory management What We Offer: We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance: • Multiple medical plan options to fit you and your family’s needs • HSA & HRA company contributions • Dental coverage, including orthodontic benefits, and vision plans Company-paid benefits • Basic Life, AD&D • Short-Term and Long-Term Disability insurance • Employee Assistance Program (EAP) • Generous paid time off — 3 weeks PTO plus company holidays and floating holidays • 401k with company match • Paid maternity leave • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services • Commuter benefits • And much more