Diversified

Provide technical expertise during pre-sales process including design, bill of materials, and customer meetings. | Requires 5+ years AV design experience, certifications (CTS-D, DSP, control, AV over IP), and strong communication and technical writing skills. | About Diversified: Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology. What to Expect: At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it. What part will you play? The Sales Engineer (SE) will collaborate with Account Executives and provide the technical expertise during the pre-sales process for opportunity types such as Request for Proposal (RFP), Design-Build, and Design Consulting. The SE will be responsible for completion of all technical deliverables required for each opportunity including, but not limited to, complete bill of materials with pricing, labor estimate, and scope of work. The SE will be expected to accompany Account Executives to in-person and virtual Customer meetings as needed. For Design-Build and Design Consulting opportunities, the SE will collaborate with Account Executives to determine and understand our Customers existing workflows, business/operational needs, and technology/collaboration strategy in order to design solutions that best meet their functional requirements now and into the foreseeable future with focus on end user experience. What will you be doing? • Establish and maintain positive and effective lines of communication with • Account Executives and our Customers. • Attend in-person and/or virtual discovery meetings to identify our Customers • technology and business requirements. • Attend site surveys when necessary to obtain design space details. • Ability to conceptualize, define, and explain our technology solutions to • Customers with varying levels of technical expertise. • Validate solutions for standard RFP/RFQ and Consultant Design-Bid-Build • opportunities. • Review RFPs in detail and identify areas of concerns for review by Account • Executive or Director of Sales Engineering. • Submit technical RFIs during bid process as needed. • Review architectural, electrical, and mechanical documentation related to • infrastructure and equipment installation requirements. • Provide consistent quality deliverables to the Account Executives to be included • in proposals: • Detailed Equipment Bill of Materials with Pricing • Miscellaneous Materials Estimate • Detailed Labor Estimate • Technical Scope of Work/Bid Response/Functional Summary (as applicable) • Provide plan markups in Bluebeam and/or CAD to specify/coordinate • infrastructure requirements for Architect/Customer and for internal handoff to • Design Engineer after contract award. • Participate in internal kick-off meetings with the assigned Project Team after • contract award and provide knowledge transfer to assigned Design Engineer. • Maintain communication with Design Engineer and review Drawing Package • submittals prior to system implementation to ensure design intent is met and • discuss issues/changes/etc. • Participate in vendor product demonstrations/trainings in local office and/or • remotely when hosted in other territory office locations. • Maintain relationship with manufacturer representatives and vendor partners. Complexity: The SE will receive new Engineering Support Request assignments through the Sales Support Group which consists of non-technical and technical personnel that will work as a team to support the Account Executives on larger opportunities. For multi-million[1]dollar opportunities, an additional SE or Subject Matter Expert (SME) may be requested to join the team in order to formalize a complete and thorough bid response. The SE will also maintain communication with Technical Operations to ensure specified equipment and solutions designed are supported. Decision Making Authority: The SE is responsible for specifying the equipment and services required for a complete solution. The SE is encouraged to recommend strategies for differentiating Diversified from competition in competitive situations. Technical reviews by management will occur on a case-by-case basis and almost always for high profile and/or multi-million-dollar opportunities. Physical Working Environment: Work will be performed within normal office conditions and/or home office depending on the location of SE. Will be required to attend in-person Customer meetings and perform site surveys on occasion. What do we require from you? Education/Certifications: • AVIXA CTS-D Certification • Without CTS-D, expectation will be to pass certification exam within 6 • months of hire • Certifications or training with at least one DSP platform (Biamp, QSC, etc.) • Certifications or training with at least one control platform (Crestron, Extron, • AMX, etc.) • Certifications or training with at least one AV over IP platform (Crestron, Evertz, • AMX, etc.) • Certifications or training with at least one collaboration platform (Zoom, Webex, • Teams, etc.) Required/Desired Knowledge, Experience and Skills: • 5+ Years of experience in audiovisual systems design • Minimum 3-5 years of design experience in the AV industry • IT/Networking certifications or training preferred • Clear understanding of the project phases (Programming, Design Development, • Construction Documentation, and Contract Administration) • Clear understanding of the construction process, installation, integration, and • commissioning of audiovisual systems • Demonstrated knowledge of AV technology, equipment, facilities, and systems • used for Corporate Clients. • Understanding of TCP/IP routing, ACL’s, QoS, VLAN’s and Wireless Access • Points. Dante Experience is a plus. • AVIXA CTS-D certifications a plus but not required • Detail oriented, independent, self-starter, with positive outlook • Exceptional time management skills with a track record for meeting deadlines. • Exceptional time management skills and ability to meet deadlines • Excellent communication skills required • Excellent technical writing skills including grammar, spelling, and formatting • preferred • Ability to analyze complex problems and communicate concise succinct solutions • Proficiency in AutoCAD or Bluebeam preferred • Proficiency in Microsoft Office suite (Excel, Word, OneNote, Teams) require What We Offer: We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance: • Multiple medical plan options to fit you and your family’s needs • HSA & HRA company contributions • Dental coverage, including orthodontic benefits, and vision plans Company-paid benefits • Basic Life, AD&D • Short-Term and Long-Term Disability insurance • Employee Assistance Program (EAP) • Generous paid time off — 3 weeks PTO plus company holidays and floating holidays • 401k with company match • Paid maternity leave • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services • Commuter benefits • And much more

Lead enterprise-level programs with governance, execution frameworks, financial oversight, and executive stakeholder engagement. | 15+ years progressive program leadership, PMP certification, executive presence, multi-region delivery experience, and strong financial and governance expertise. | We are looking for a Senior Program Manager (SPM) to lead enterprise-level programs that span multiple regions, teams, and disciplines. This role represents the highest level of delivery leadership within Technical Operations and is responsible for shaping how our most critical work is executed. You will operate at the intersection of strategy and execution, ensuring that large-scale programs are delivered with consistency, precision, and accountability. You will establish program governance, define execution frameworks, and drive alignment across Project Managers, Engineering, Fabrication, Field Services, and Operations. You will maintain full visibility into program performance, ensuring that all projects within the program are aligned, risks are managed, and outcomes are achieved. You will lead program-level cadence with both internal leadership and clients, ensuring transparency and confidence at every stage. Financial ownership at this level is comprehensive. You will oversee program-level forecasting, margin strategy, and risk mitigation, ensuring that large-scale initiatives are delivered successfully and profitably. You will serve as a senior partner to executive stakeholders, both internally and externally, influencing decision-making and helping shape long-term strategy. This role requires the ability to operate with authority, clarity, and confidence in high-visibility environments. What sets this role apart You are responsible for defining how delivery operates at scale across the organization. Your decisions influence performance across regions, teams, and major client relationships. What we're looking for • Elite experience leading enterprise-level programs • Executive presence with the ability to influence senior stakeholders • Deep financial, operational, and strategic expertise • Ability to lead across regions, functions, and complex environments • Proven track record of delivering high-impact, high-visibility work At Diversified, we don't just deliver projects or programs. We define how they are executed. If you are ready to lead at the highest level, we want to hear from you. Required Qualifications & Experience: • Minimum 15+ years of progressive project, program, or enterprise delivery leadership experience. • Demonstrated success leading multi-program, multi-region, or global delivery environments. • Proven experience in account-level and enterprise-level governance roles. • Prior experience as a Program Manager required. • Strong preference for AV, broadcast, media, or enterprise technology experience. • Proven ability to operate at executive and strategic levels under high-pressure conditions. • Exceptional leadership, communication, and organizational capability. Technical & Professional Competencies • Expert-level program and portfolio management. • Advanced financial modeling, forecasting, and margin management. • Deep understanding of AV, broadcast, and media ecosystems. • Strong contractual and governance acumen. • Executive-level communication and stakeholder management. Education & Certifications • Bachelor's degree or equivalent professional experience required (technical or business discipline preferred). • PMP certification required. • PgMP or equivalent advanced certification strongly preferred. • Executive leadership or program governance training preferred. Performance Metrics • Successful delivery of enterprise-scale programs and accounts aligned with strategic and financial objectives. • Accuracy and reliability of multi-program financial forecasting. • Customer satisfaction and retention at the executive level. • Consistency of delivery standards across programs and regions. • Effectiveness in developing Program Managers and scaling leadership. • Reduction of enterprise-level risks, conflicts, and escalations. • Alignment of delivery execution with strategic business objectives. Physical & Work Environment Requirements • Ability to travel nationally and internationally as required. • Ability to work across multiple regions and time zones. • Ability to operate in construction, client, and executive environments. What We Offer: We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance: • Multiple medical plan options to fit you and your family's needs• HSA & HRA company contributions • Dental coverage, including orthodontic benefits, and vision plans Company-paid benefits• Basic Life, AD&D • Short-Term and Long-Term Disability insurance • Employee Assistance Program (EAP) • Generous paid time off - 3 weeks PTO plus company holidays and floating holidays • 401k with company match • Paid maternity leave • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services • Commuter benefits • And much more

Lead design and continuous improvement of complex service solutions supporting sales, operations, and delivery. | 5+ years in AV or technology services with experience in managed services architecture, commercial modeling, and presales support. | About Diversified: Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What to Expect: At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. Diversified work with many of the world’s leading Enterprise customers, including, Google, Amazon, Netflix, AstraZeneca, Citibank, Facebook, and many others. Our solutions are experienced by millions every day. Removing the distance. Delivering a message. Powering business. Celebrating fandom. Even saving lives. Leveraging the best in technology and ongoing advisory services to transform businesses – connecting people, technology, and experiences. How You’ll Contribute: Diversified is seeking a commercially driven and technically credible Senior Service Solution Architect to lead the design and continuous improvement of service solutions. This is a senior, presales-focused service architecture role responsible for supporting complex, multi-element, service-led opportunities from early discovery through solution design, commercial modelling, contractual definition, and executive presentation. The role sits at the intersection of Sales, Services, and Operations, with accountability for ensuring that solutions are: • Technically robust • Commercially sound • Contractually clear • Operationally deliverable In parallel, the role contributes to the development of scalable, repeatable service offerings, supporting long-term service & revenue growth, and portfolio evolution. What You’ll Do: 1. Solution Architecture & Design • Lead structured discovery engagements to understand business objectives, operational requirements, and service outcomes • Define end-to-end service solutions including scope, SLAs, governance models, and transition frameworks • Architect complex, multi-element managed services, support agreements, and staffing models • Drive the use of standardized, repeatable service components to ensure scalability, consistency, and margin efficiency • Ensure all solutions align with established service offerings, delivery models, operational capabilities, and support frameworks • Define clear acceptance criteria to support seamless transition into service delivery • Produce high-quality, executive-level proposals and detailed solution documentation ________________________________________ 2. Commercial & Contractual Responsibility • Develop and validate service cost models in alignment with defined pricing frameworks and margin expectations • Responsible for financial accuracy of solutions, ensuring compliance with margin thresholds and commercial governance standards, adjusting pricing based on risk, delivery complexity, contractual exposure, and operational considerations • Clearly define and document all assumptions, exclusions, dependencies, and constraints to protect delivery integrity • Own and assure the quality of Statements of Work (SOW), ensuring contractual clarity across scope, SLAs, deliverables, and obligations • Support contract review and redlining activities, ensuring alignment between solution design, commercial position, and contractual commitments ________________________________________ 3. Complex Deal & RFPs • Lead the service strategy for complex, service-led opportunities in partnership with Account Executives • Provide subject matter expertise for service workstreams within RFI/RFP responses • Coordinate cross-functional inputs from Sales, Operations, Delivery, and Pre-Sales teams • Participate in client workshops, presentations, and executive-level solution discussions • Support commercial negotiations relating to service scope, SLAs, and delivery commitments • Participate in formal deal governance processes, ensuring solution quality, compliance, and risk mitigation prior to client commitment ________________________________________ 4. Delivery Readiness & Assurance • Ensure all solutions meet internal delivery standards, frameworks, and operational acceptance criteria • Identify delivery risks, dependencies, and constraints, and define appropriate mitigation strategies • Validate solution delivery capability across global and regional delivery models • Support structured handover into delivery teams, ensuring clarity and continuity • Use feedback from delivery teams and clients to continuously improve solution design, standards, and assumptions ________________________________________ 5. Service Development • Identify gaps and opportunities within our services portfolio • Partner with services offering team, sales and service leadership to develop scalable, repeatable service offerings aligned to market demand • Collaborate with OEMs and technology partners to shape lifecycle, consulting, and XaaS-based services ________________________________________ 6. Sales Enablement & Growth • Support and guide Account Executives in qualifying service-led opportunities using clear qualification criteria • Work with Service and Sales leadership to improve service attachment rates across project and technology sales • Contribute to the development of service scoping tools, pricing frameworks, and proposal templates in collaboration with the services offering team • Prioritise engagement on high-value, complex, and strategic opportunities What You’ll Bring:Required Skills/Qualifications: • 5+ years’ experience within AV, Unified Communications, or technology services environments • Proven experience architecting managed services and lifecycle support solutions • Demonstrated experience supporting enterprise Account Executives on complex presales engagements • Experience designing SLA frameworks, governance models, and service transition approaches • Strong experience in commercial modelling, pricing structures, and margin management • Experience contributing to or leading service workstreams within complex RFP/RFI responses • Proven experience with Unified Communications environments and enterprise collaboration ecosystems Technical & Commercial Capability • Strong understanding of managed services operating models (onsite, remote, hybrid) • Ability to solution scalable, repeatable service solutions aligned to commercial and operational objectives • Sound commercial judgement with clear understanding of cost drivers, margin protection, and contractual risk • Ability to structure multi-element service solutions including support, staffing, consulting, and lifecycle services Preferred Skills/Qualifications: • Experience developing new service catalogues or go-to-market service offerings • Exposure to multi-site or global enterprise service models • Knowledge of ITIL or recognized service management best practices • Experience working with subscription-based or XaaS commercial structures • Experience collaborating with OEMs and technology vendors to shape service propositions Core Competencies • Advanced discovery and consultative solution design capability • Strong executive-level communication and presentation skills • Ability to influence senior stakeholders and drive decision-making • Structured and analytical approach to complex service challenges • High attention to detail across documentation, pricing, and contractual scope • Ability to balance client outcomes with operational scalability and risk • Strong cross-functional collaboration across Sales, Operations, and Delivery What We Offer: Along with competitive compensation, you will be eligible for the following benefits: • Multiple medical plan options to suit your family’s needs • Dental (including orthodontic coverage) and vision plans • Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • 401k with Employer Match • Paid Time Off and Paid Holidays • Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services • Commuter Benefits • And much more To learn more about becoming part of the Diversified team, visit us at our career siteor email us at careers@onediversified.com. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you. Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Lead design and improvement of complex service solutions supporting sales, operations, and delivery. | Requires 5+ years in AV or technology services with experience in managed services architecture, commercial modeling, and presales support. | About Diversified: Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What to Expect: At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. Diversified work with many of the world’s leading Enterprise customers, including, Google, Amazon, Netflix, AstraZeneca, Citibank, Facebook, and many others. Our solutions are experienced by millions every day. Removing the distance. Delivering a message. Powering business. Celebrating fandom. Even saving lives. Leveraging the best in technology and ongoing advisory services to transform businesses – connecting people, technology, and experiences. How You’ll Contribute: Diversified is seeking a commercially driven and technically credible Senior Service Solution Architect to lead the design and continuous improvement of service solutions. This is a senior, presales-focused service architecture role responsible for supporting complex, multi-element, service-led opportunities from early discovery through solution design, commercial modelling, contractual definition, and executive presentation. The role sits at the intersection of Sales, Services, and Operations, with accountability for ensuring that solutions are: • Technically robust • Commercially sound • Contractually clear • Operationally deliverable In parallel, the role contributes to the development of scalable, repeatable service offerings, supporting long-term service & revenue growth, and portfolio evolution. What You’ll Do: 1. Solution Architecture & Design • Lead structured discovery engagements to understand business objectives, operational requirements, and service outcomes • Define end-to-end service solutions including scope, SLAs, governance models, and transition frameworks • Architect complex, multi-element managed services, support agreements, and staffing models • Drive the use of standardized, repeatable service components to ensure scalability, consistency, and margin efficiency • Ensure all solutions align with established service offerings, delivery models, operational capabilities, and support frameworks • Define clear acceptance criteria to support seamless transition into service delivery • Produce high-quality, executive-level proposals and detailed solution documentation ________________________________________ 2. Commercial & Contractual Responsibility • Develop and validate service cost models in alignment with defined pricing frameworks and margin expectations • Responsible for financial accuracy of solutions, ensuring compliance with margin thresholds and commercial governance standards, adjusting pricing based on risk, delivery complexity, contractual exposure, and operational considerations • Clearly define and document all assumptions, exclusions, dependencies, and constraints to protect delivery integrity • Own and assure the quality of Statements of Work (SOW), ensuring contractual clarity across scope, SLAs, deliverables, and obligations • Support contract review and redlining activities, ensuring alignment between solution design, commercial position, and contractual commitments ________________________________________ 3. Complex Deal & RFPs • Lead the service strategy for complex, service-led opportunities in partnership with Account Executives • Provide subject matter expertise for service workstreams within RFI/RFP responses • Coordinate cross-functional inputs from Sales, Operations, Delivery, and Pre-Sales teams • Participate in client workshops, presentations, and executive-level solution discussions • Support commercial negotiations relating to service scope, SLAs, and delivery commitments • Participate in formal deal governance processes, ensuring solution quality, compliance, and risk mitigation prior to client commitment ________________________________________ 4. Delivery Readiness & Assurance • Ensure all solutions meet internal delivery standards, frameworks, and operational acceptance criteria • Identify delivery risks, dependencies, and constraints, and define appropriate mitigation strategies • Validate solution delivery capability across global and regional delivery models • Support structured handover into delivery teams, ensuring clarity and continuity • Use feedback from delivery teams and clients to continuously improve solution design, standards, and assumptions ________________________________________ 5. Service Development • Identify gaps and opportunities within our services portfolio • Partner with services offering team, sales and service leadership to develop scalable, repeatable service offerings aligned to market demand • Collaborate with OEMs and technology partners to shape lifecycle, consulting, and XaaS-based services ________________________________________ 6. Sales Enablement & Growth • Support and guide Account Executives in qualifying service-led opportunities using clear qualification criteria • Work with Service and Sales leadership to improve service attachment rates across project and technology sales • Contribute to the development of service scoping tools, pricing frameworks, and proposal templates in collaboration with the services offering team • Prioritise engagement on high-value, complex, and strategic opportunities What You’ll Bring: Required Skills/Qualifications: • 5+ years’ experience within AV, Unified Communications, or technology services environments • Proven experience architecting managed services and lifecycle support solutions • Demonstrated experience supporting enterprise Account Executives on complex presales engagements • Experience designing SLA frameworks, governance models, and service transition approaches • Strong experience in commercial modelling, pricing structures, and margin management • Experience contributing to or leading service workstreams within complex RFP/RFI responses • Proven experience with Unified Communications environments and enterprise collaboration ecosystems Technical & Commercial Capability • Strong understanding of managed services operating models (onsite, remote, hybrid) • Ability to solution scalable, repeatable service solutions aligned to commercial and operational objectives • Sound commercial judgement with clear understanding of cost drivers, margin protection, and contractual risk • Ability to structure multi-element service solutions including support, staffing, consulting, and lifecycle services Preferred Skills/Qualifications: • Experience developing new service catalogues or go-to-market service offerings • Exposure to multi-site or global enterprise service models • Knowledge of ITIL or recognized service management best practices • Experience working with subscription-based or XaaS commercial structures • Experience collaborating with OEMs and technology vendors to shape service propositions Core Competencies • Advanced discovery and consultative solution design capability • Strong executive-level communication and presentation skills • Ability to influence senior stakeholders and drive decision-making • Structured and analytical approach to complex service challenges • High attention to detail across documentation, pricing, and contractual scope • Ability to balance client outcomes with operational scalability and risk • Strong cross-functional collaboration across Sales, Operations, and Delivery What We Offer: Along with competitive compensation, you will be eligible for the following benefits: • Multiple medical plan options to suit your family’s needs • Dental (including orthodontic coverage) and vision plans • Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • 401k with Employer Match • Paid Time Off and Paid Holidays • Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services • Commuter Benefits • And much more To learn more about becoming part of the Diversified team, visit us at our career siteor email us at careers@onediversified.com. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you. Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Manage complex media technology projects end-to-end, including scope, schedule, budget, quality, client satisfaction, and team coordination. | 5+ years managing broadcast media projects with PMP certification preferred, strong technical knowledge of broadcast systems, leadership skills, and financial oversight. | About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. How You’ll Contribute A Media Sr Project Manager (SPM) is responsible for the scope, schedule, cost, quality, and client satisfaction of a project throughout its entire lifecycle, from Initiation through Closing phases. However, the PM depends on the help of other people to perform most of the actual activities of the project. A project manager’s role is primarily focused around written and verbal communication to all project stakeholders. The PM is responsible for overseeing and performing project management functions on all Broadcast projects, budgets, and scopes. The SPM will act as the person responsible for their assigned projects and have direct control over all project activities. Daily activities include project communications, scheduling, task lists for team participants, managing deliverables from the consulting team, and overseeing the completion of projects. The PM is responsible for completing consulting projects on time, on budget and achieving high levels of customer satisfaction from our customers. Most of this employee's time will be spent managing projects and communicating with all project stakeholders. This person will be helping to constantly improve the established Diversified processes. As the primary interface to the client, the project manager develops a strong long-term relationship. They manage the client relationship, including expectations, communications, and satisfaction. What You’ll Do • Provides clear leadership and ownership for the project within Diversified, including accurate and timely verbal and written communication and follow up. • Coordinates all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings. • Provides support and assistance to team members as needed in order help them be successful and get the job done. • Ensures appropriate and frequent communication between stakeholders. • Resolves destructive conflict. • Designs, plans, and coordinates work teams regarding Media and Entertainment’s consulting projects • Assumes ownership of individual projects and assignments • Establishes and maintains communication with Account Executives, Directors, internal and external consultants and subject matter experts, clients, etc. • Develops and communicates project updates as required. • Provides constant monitoring of labor budgets. • Provides and/or directs technical and administrative support to project team members. Develops and maintains all related project schedules. • Coordinates all deliverable documentation between all internal and external stakeholders. Facilitate and directs document reviews to assure proper documentation is delivered to the client. Provides punch-list of remaining tasks after substantial completion. • Contracts with contractors when necessary. • Monitors status of projects including cost, timing, and staffing to ensure timely and accurate completion of projects. • Ensure quality and continuous improvement. • Coordinates transition of projects to later phase project teams. Complexity Every project is different, and project stakeholders are different. The SPM needs to negotiate a very complex set of variables between discovery, analysis, conceptual design, and a widely varying set of expectations with multiple stakeholders. The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence, and people management skills. The PM is constantly managing the forces of change in every project environment. Balancing schedules, budgets, scope, quality, and client satisfaction are a very complex set of variables. Decision Making Authority • Takes full ownership of project • Acts as the single point of responsibility and accountability for the project. • Ensures schedule performance, quality of solution delivered to client, and client satisfaction. • Manages and reports on the project’s financials, including ensuring budget performance and profitability. Ensure timely and correct billings to client. • Demonstrates proactivity, responsiveness, and follow through. • Communicates decision options to stakeholders and manages those decisions. • Manages a complex array of decisions at every point of the project but is rarely the sole decision maker. Physical Demands The physical demands described here are representative of those that may be met by an employee. The employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc. Travel Some travel by car and occasional airplane trips should be expected as much of our consulting work is conducted remotely with occasional in-person meetings. Employee must possess a valid driver’s license in their state of residence. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. 10% remote travel is not unusual. Safety When meeting a client in person, Diversified requires PMs to ensure the team is conducting themselves in a safe manner and adheres to our site visit requirements. This may include: • Maintain and wear appropriate PPE as the job and tasks require it. • Ensure hazards are addressed and rectified in a timely manner. • Participate in incident investigations and reporting. • Conduct safety walk-throughs on project sites. • Prepare safety paperwork as needed including but not limited to JSA, and Site safety Plans. What do we require from you? Education/Certifications • A PMP certification from the Project Management Institute is desired. • Other relevant certifications may be required or preferred based on the technology focus of the position. This includes Certified Scrum Master (CSM), demonstrated knowledge of Agile project management, software project management, program management, organizational change, management, and possibly cloud technologies. Required/Desired Knowledge, Experience And Skills • 5+ years of experience as a project manager in media technology projects, especially in consulting. • Knowledgeable of broadcast operations and technologies. • Comfortable with hardware and software-based solutions. • Strong verbal and written communication skills. • Supervisory and people skills. • Ability to manage design/build projects for the Media business unit when not managing consulting projects. • The Project Manager shall have the ability and skills to diagnose and resolve complex technical, political and people related problems. A Project Manager Typically Has These Base Skills. • Has a high level of both written and verbal communication skills. • Focused on clients and able to understand how they can use solutions to meet their business needs. • Approachable; works well on teams. Is a natural leader. • Delegates effectively. • Good at setting and managing people’s expectations. • Personally organized, manages time well, and sets clear priorities. Sets an example for preparation, punctuality, and professional appearance. • Excellent at planning. • Forecasts and manages risks. • Problem solver who can remain effective in tense situations. • 5+ years of experience in managing complex broadcast infrastructures / projects ($10-30M) + matrix managing > 6 professionals + Fiscal Management of >$1M in assigned annual budgets. • Demonstrated knowledge of broadcast technology, equipment, facilities, and production systems used in the Media and Entertainment / Broadcast industry. Formats include high-definition, UHD and HDR video systems deployed using analog, SDI and SMPTE 2110 IP transport protocols. • Understanding of TCP/IP routing, ACL’s, QoS, VLAN’s and Wireless Access Points. • Certified Scrum Master = a definite plus. • Proven track record of successfully completing engineering projects. • A clear understanding of project phases Program, Conceptualization, Schematic Design, Design Development, Construction and Commissioning. • A thorough, demonstrable understanding of the consulting process including discovery, business analysis, gap analysis, workflow documentation, conceptual system diagrams, and development of roadmaps, presentations, and written narratives for project findings. Aware of systems integration as well as architectural and construction drawings and specifications. • Detailed oriented, independent, self-starter • Exceptional time management skills with a track record for meeting deadlines • Excellent communication skills • Ability to analyze complex issues and communicate concise succinct messages • High level of problems solving and technical troubleshooting skill What We Offer Along with competitive compensation, you will be eligible for the following benefits: • Multiple medical plan options to suit your family’s needs • Dental (including orthodontic coverage) and vision plans • Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • 401k with Employer Match • Paid Time Off and Paid Holidays • Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services • Commuter Benefits • And much more To learn more about becoming part of the Diversified team, visit us at our career siteor email us at careers@onediversified.com. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you. Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Drive service revenue through direct sales and support to account teams, manage RFP responses, negotiate contracts, and maintain client relationships for managed services offerings. | Requires 5+ years in audio visual service sales, knowledge of Land, Adopt, Expand, Renew sales methodology, ITIL v4 certification, experience selling recurring revenue and AV managed services, and strong CRM and analytical skills. | About Diversified: Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What to Expect: At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. How You’ll Contribute: The Diversified Service Sales Executive role is directly responsible for direct to end customer and internal channel sales for managed services offerings. His/her role is to sell direct to end customer and provide sales support to the larger Diversified account teams to pursue, estimate /price/quote and close service opportunities. The scope of sales includes Support Agreements, Managed Service Contracts, and Dedicated Staffing engagements. The Service Sales Specialist must be able to articulate offerings and product positioning to both business and technical users. Must be able to identify all relevant issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle. What You’ll Do: • Work directly with RVPs, Regional Directors and AEs in designated regions to drive service revenue • Work with AE’s with a focus on landing new service contracts • Prospect into net new clients to drive service revenue • Meet with Clients to understand service needs, develop comprehensive service response, and close service opportunities. • Gather vendor and sub-contractor quotes for extended warranties, site support, etc, especially as these pertain to highly complex and/or bespoke hardware or sub-systems • Respond to client-initiated RFPs with the relevant AE • Raise RFIs • Attend meetings, site surveys and interviews • Put together complete RFP response • Strategize with AE on how to close the business • Work with DGS leadership on strategic pricing • Review calculations for client quotations, negotiate tender and contract terms, negotiate and close sales by agreeing terms and conditions in conjunction with other sales support personnel as well as the Account Executive they are supporting. • Provide monthly reporting to Service leadership and Regional Sales leaders • Ensure all opportunities are tracked in CRM • Assist with the creation of templates, documents to be posted on Internal Knowledge Base. • Flexible schedule. Must be available to respond to sales or client issues whenever they arise • Providing training and producing support material for their sales effort • Partner with AE’s in searching for new clients who might benefit from company products or services; maximizing client potential • Attend regular Operational Calls/Meetings & Business Reviews to discuss performance • Monitoring process and reporting performance to customer and Diversified Global Service management • Escalation Management within the customer account Performance Measurement: • Performance will be measured primarily through performance against quota • As a secondary measure, performance will be tracked through periodic employee surveys, HR and other executive management conversations with direct staff and other divisional staff, as well as unsolicited feedback from others as applicable. What You’ll Bring: Education & Certifications: • Minimum four-year degree required or equivalent industry experience • Advanced degree or certification preferred. Required Skills/Qualifications: • 5+ years of experience in audio visual service sales with strong knowledge of Land, Adopt, Expand, Renew Sales Methodology • Proven track record of creating sales strategies, driving revenue growth through differentiated sales models. • Familiar with ITIL v4 • Experience selling recurring revenue offerings • Experience working with AV Account Executives to drive service sales • Experience working with large enterprise service opportunities • Experience with selling AV Managed Services • Proficiency with CRM, ERP systems, ticketing systems, Microsoft Office, Adobe Acrobat, Excel. • Employ a structured approach to solve complex business problems. • Ability to identify data and research needs and strong analytical skills to deliver insightful analysis of strategic opportunities. • Exceptional presentation skills with strong written and verbal communication skills. • Effective time management and attention to detail. • Ability to inspire confidence and create trust. • Ability to work under pressure, plan personal workload effectively and delegate. • An entrepreneurial mindset with outstanding organizational and leadership skills • Ability to travel up to 30% What We Offer: Along with competitive compensation, you will be eligible for the following benefits: • Multiple medical plan options to suit your family’s needs • Dental (including orthodontic coverage) and vision plans • Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • 401k with Employer Match • Paid Time Off and Paid Holidays • Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services • Commuter Benefits • And much more To learn more about becoming part of the Diversified team, visit us at our career siteor email us at careers@onediversified.com. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you. Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.