Distro

| About Distro Distro is building the AI revenue platform for inside sales and counter reps in the industrial distribution industry. Our platform helps reps quote faster, close more business, and improve margins all while delivering a superior customer experience. We’re a well-funded, post-YC (S24) startup with strong early traction and growing customer demand. Our goal is to modernize a massive industry that has historically been underserved by software. About the Role We’re hiring a Customer Success Manager to be the second member of our customer success team. You’ll work directly with our Head of Customer Success to ensure customers get fast, accurate, and empathetic support. In this role, you’ll become a true expert on the Distro Platform. You’ll own the support queue, diagnose and resolve issues, and guide customers through best practices. You’ll also build playbooks, improve documentation, and surface insights that help shape our product. This is a foundational hire: you’ll set the standard for how Distro scales customer success. Responsibilities Own and manage the support queue. Triage, troubleshoot, and resolve issues; escalate crisply to engineering when needed. Develop deep expertise in the Distro Platform and guide customers to success. Maintain and improve our knowledge base and internal documentation. Identify recurring issues and feed insights to product and engineering. Support onboarding and training for new customers. What We’re Looking For 2-4 years of experience in technical support, success, or operations roles (startup experience a plus). Technical curiosity: comfortable digging into SaaS products, APIs, logs, or data. Clear, calm communicator, especially when customers are stuck or frustrated. Strong prioritization instincts; able to separate urgent from non-urgent quickly. Process-minded: improve workflows and leave things better than you found them. Nice to Have Experience with ticketing systems (Zendesk, Intercom, Linear, or similar). Technical writing skills (guides, FAQs, troubleshooting docs). Familiarity with SaaS product development lifecycles. Scripting or automation experience (Python, Bash, SQL). How We Work This is an in-person role based in Palo Alto. We work in-office Monday, Tuesday, Thursday, and Friday. Wednesdays are remote. We prize speed, reliability, and strong cross-functional collaboration. Why Join You’ll be joining Distro at a formative stage with real traction, real customers, and a massive industry to transform. As our second customer success hire, you’ll help define how we support customers and ensure Distro maintains world-class service as we scale. If you love solving puzzles, keeping systems running smoothly, and becoming the go-to expert on a powerful platform, we’d love to hear from you.

| About Distro Distro is building the AI revenue platform for inside sales and counter reps in the industrial distribution industry. Our platform helps reps quote faster, close more business, and improve margins all while delivering a superior customer experience. We’re a well-funded, post-YC (S24) startup with strong early traction and growing customer demand. Our goal is to modernize a massive industry that has historically been underserved by software. About the Role We’re hiring a Senior Full Stack Engineer to join our early technical team. You’ll work across the stack to build, ship, and scale core product functionality. This is a high-impact, high-autonomy role, ideal for someone who’s built at early-stage startups and is ready to do it again. You’ll collaborate directly with the CEO and founding team, operate with ownership, and help lay the technical foundation for the years ahead. Responsibilities Design, build, and maintain features across the full stack Translate product and customer needs into scalable, reliable software Collaborate on architecture, design, and technical decisions Write clean, testable code with attention to performance and maintainability Operate independently and take full ownership of projects Contribute to system design, internal tools, and infrastructure as needed What We’re Looking For 5+ years of professional experience building full-stack web applications Proficiency with React/Next.js, TypeScript, and MongoDB Track record of shipping in early-stage, fast-paced environments Experience with devops and infrastructure-as-code (AWS or similar) Strong engineering fundamentals and ability to make pragmatic decisions Comfortable working with ambiguity and evolving priorities Excellent communication and collaboration skills Bonus Experience (Nice to Have) Exposure to AI/ML workflows, LLM APIs, or vector search DevOps, CI/CD, or infrastructure-related experience How We Work This is an in-person role based in Palo Alto We work in office Monday, Tuesday, Thursday, and Friday Wednesdays are remote Every engineer at Distro is an individual contributor writing production code We prioritize speed, accountability, and strong cross-functional collaboration Why Join You’ll be joining Distro at a formative stage with real traction, real customers, and a huge market in need of transformation. This is an opportunity to help shape the product, the codebase, and the company’s future. If you're excited by early-stage product development and want to build something impactful, we’d love to hear from you.