Disney

Lead a diverse insights and analytics team to deliver consumer insights that inform strategy and drive innovation across consumer products. | 10+ years of leadership in insights or analytics with strong storytelling, stakeholder management, and experience in consumer research and product development. | Director, Consumer Products Insights & Analytics Location: Celebration, FL, USA, Burbank, CA, USA Remote Type: Primarily On-Site / Occasionally from Home Time Type: Full time Job Description Job Posting Title: Director, Consumer Products Insights & Analytics Req ID: 10153674 Job Description: Location: Celebration, FL or Burbank, CA Reports to: Vice President, Corporate and DX Marketing Insights The Director, Consumer Products Insights & Analytics leads a diverse team responsible for delivering consumer insights across Disney’s licensing business and Disney Store. This leader will champion data-driven, consumer-centric thinking and partner closely with leaders across DCP to uncover opportunities that enhance consumer and guest experience, optimize business performance, and inform long-term growth strategies. This role is ideal for an experienced insight and analytics leader who excels at synthesizing complex data into clear, actionable stories and inspiring teams to innovate and grow. This team is part of the broader centralized marketing insights function that includes; Corporate brand, franchise and strategic insights, DX Marketing Insights team, Studio research, Disney+ insights, and Digital Analytics. Key Responsibilities: Strategic Leadership & Vision • Shape and drive a unified insights and analytics vision that elevates consumer understanding and informs strategy across Disney Experiences. • Champion best-in-class research, analytics, and measurement methodologies to meet evolving business needs. • Build our reputation as a trusted, innovative thought partner known for curiosity, objectivity, technical excellence, and actionable storytelling. Consumer Insights & Research • Lead primary consumer and guest research that informs targeting, experience design, go-to-market strategies, product decisions, and creative development. • Oversee design and execution of qualitative and quantitative research initiatives, ensuring rigor and alignment with business questions. • Translate research findings into compelling, actionable insights that influence leaders and shape decision-making. • Advocate for the consumer and guest perspective as a central input into strategy and planning. Analytics & Measurement • Integrate multiple data sources into cohesive insights that reveal drivers of behavior and business outcomes. • Deliver ad‑hoc analysis and deep dives to support business units, product teams, and senior leadership. • Ensure analytics output moves beyond reporting to uncover root causes and deliver clear, actionable recommendations. Team Leadership & Development • Lead, mentor, and develop a high-performing team of research, analytics, and measurement professionals. • Foster a culture of innovation, collaboration, curiosity, and continuous learning. • Manage talent development, succession planning, and team structure to support future growth and organizational needs. • Inspire engagement through clear direction, empowerment, and inclusive leadership. Cross-Functional Influence & Stakeholder Management • Build strong partnerships across functional and operations teams. • Influence decision-makers by delivering compelling insights and clear, persuasive narratives. • Collaborate across DX to ensure insights are embedded in strategy, planning, and execution. • Serve as a trusted advisor to senior leaders, helping them understand and act on consumer and business performance insights. Vendor & Resource Management • Manage external research and analytics partners to ensure high-quality output and optimal use of resources. • Balance internal capabilities with external expertise to deliver best-in-class solutions efficiently. • Oversee budgets, prioritize investments, and ensure maximum value across multiple projects and competing priorities. Basic Qualifications: • 10+ years of progressive leadership experience in insights, analytics, or a related function. • Proven success developing and executing a consumer-centric, data-driven vision that influences decision-making. • Demonstrated ability to lead research and analytics teams and integrate diverse data sources into cohesive insights. • Experience with Consumer Products, consumer research, and/or marketing/sales performance measurement. • Knowledge of consumer research methods, analytical tools, measurement approaches, and industry trends (including GenAI). • Exceptional storytelling and communication skills, with the ability to simplify complexity and influence senior leaders. • Strong stakeholder and relationship-building skills; effective at navigating cross-functional environments. • Experience shaping product, experience, or communications development. • Proven ability to thrive in a fast-paced environment while managing multiple priorities. • Strong team leader The hiring range for this position in Celebration, FL is $176,700 to $236,900 per year and in Burbank, CA is $185,500 to $248,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting Segment: Marketing Job Posting Primary Business: Consumer Insight-Measure & Analytics Primary Job Posting Category: Customer Research Analytics & Modeling Employment Type: Full time Primary City, State, Region, Postal Code: Celebration, FL, USA Alternate City, State, Region, Postal Code: USA - CA - 3900 W Alameda Ave Date Posted: 2026-07-09

Provide customer support via social media channels, monitor interactions, escalate issues, and collaborate with teams to ensure consistent messaging. | At least 2 years customer service or social media support experience, strong communication and problem-solving skills, and ability to work remotely. | The Walt Disney Company, commonly known as Disney, is a diversified international family entertainment and media enterprise. Renowned for its iconic characters, engaging storytelling, and unparalleled customer experiences, Disney is a leader in the entertainment industry. From theme parks and resorts to movies and merchandise, Disney has a global presence and a commitment to delivering happiness to audiences of all ages. Job Summary: We are seeking a highly motivated and customer-focused Social Media Support Specialist to join our team. This work-from-home role involves providing exceptional support to our customers through various social media platforms. You will be the first point of contact for our online community, addressing inquiries, resolving issues, and ensuring a magical customer experience. Key Responsibilities: • * Monitor and respond to customer inquiries and comments on Disney social media platforms. • * Provide prompt and accurate support to customers, ensuring high levels of customer satisfaction. • * Escalate issues to appropriate departments when necessary. • * Track and report on social media interactions and trends to improve service strategies. • * Collaborate with the social media and customer service teams to ensure consistent messaging and support. • * Maintain an in-depth knowledge of Disney products, services, and brand voice. • Required Skills and Qualifications: • * Excellent written communication skills. • * Strong problem-solving abilities and attention to detail. • * Proficiency in using major social media platforms (Facebook, Twitter, Instagram, etc.). • * Ability to multitask and manage time effectively in a fast-paced environment. • * Customer service experience, preferably in a social media or online support role. • * Familiarity with social media management tools and customer service software. • Experience: • * At least 2 years of experience in customer service or social media support. • * Experience working in a remote environment is preferred. • Working Hours: • * Flexible working hours, including weekends and holidays, to accommodate the needs of our global audience. • Knowledge, Skills, and Abilities: • * Strong understanding of social media trends and best practices. • * Ability to remain calm and professional under pressure. • * A passion for Disney and a desire to create magical experiences for our customers. • * High degree of self-motivation and the ability to work independently. • Benefits: • * Competitive salary. • * Comprehensive health benefits package. • * Opportunities for career growth and development. • * Access to exclusive Disney perks, including discounts and special events. • * Supportive and inclusive work culture. • Why Join Disney? Joining Disney means becoming part of a global family dedicated to creating unforgettable moments and lasting memories. As a Social Media Support Specialist, you will play a key role in upholding our commitment to exceptional customer service. You will have the opportunity to work with a diverse team, enjoy unique benefits, and contribute to the magic that makes Disney a beloved brand around the world. How to Apply: Interested candidates are invited to apply through our official Disney careers portal. Bring your passion for Disney and dedication to customer service, and help us continue to create enchanting experiences for our fans worldwide. Apply today and be part of the magic!