DISCO

Assist end-users with technical issues related to the DISCO platform, troubleshoot problems, and collaborate with engineering to improve the product. | Requires 3+ years in technical support, experience with SaaS products, and familiarity with tools like Salesforce, Jira, or similar, along with litigation support experience. | Your Impact The Senior DISCO Desk Analyst provides assistance to end-users throughout the legal discovery process, troubleshoots technical issues, and guides customers to use the DISCO platform optimally. They provide critical technical input to the engineering team to diagnose and address platform issues and prioritize enhancements to the product. What You'll Do Client Communication and Support: Displays professionalism, quality service, and a solution-seeking attitude in all interactions with external clients, internal members of DISCO, and vendors. Communicates clearly and consistently with customers about technical and non-technical topics. Analyzes client needs, understands their requirements, and determines the appropriate course of action. Provides phone, chat, and email support, advising clients on leveraging DISCO effectively, troubleshooting data file issues, browser/internet connection problems, network issues, log files, and web-based applications. Proactively monitors open tickets, contact customers, and provide timely status updates. De-escalates challenging client interactions and works urgently to provide solutions. Escalates to leadership or other resources when necessary to ensure a positive customer experience and provide the required support and expertise. Collaboration and Product Improvement: Works with engineering, project managers, and other groups within DISCO to resolve technical problems and address client concerns. Contributes to documentation, day-to-day activities, and product improvements. Assists junior team members in resolving technical problems and addressing client concerns. Creates custom reports using internal tools such as Quicksite, Kibana, and Excel. Serves as the first escalation point within the DISCO Desk for team members. Continuous Learning and Improvement: Performs special assignments and provides technical expertise as directed by management. Provides feedback and suggestions to the Product team at DISCO for driving product improvement on behalf of customers. Who You Are Bachelor’s or equivalent experience 3+ years experience in a technical support role at a technology company 1+ years experience with any of the following; Salesforce, Jira, Asana, Talkdesk 1+ years experience troubleshooting SaaS based products 1+ years experience creating technical documentation 1+ years prior litigation support or consulting experience Tech-Savvy Problem Solver Strong communication skills Proficient with IT or application support ticketing systems Customer service champion Strong attention to detail and organization skills Ability to quickly learn new concepts and teach others Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Facilitating Agile ceremonies, managing Jira backlogs, translating business needs into technical requirements, and coordinating cross-functional teams. | Experience in Business Systems Analysis or IT Project Coordination, proficiency with Jira and Agile frameworks, and strong communication skills. | Your Impact The Business Analyst supports the execution of Business Systems initiatives by acting as a bridge between non-technical stakeholders and technical teams. They focus on assisting in the translation of business needs into clear technical requirements, maintaining the Jira backlog, and facilitating Agile ceremonies to help ensure the timely delivery of system enhancements. What You'll Do Agile Facilitation & Sprint Coordination: Facilitates core Agile ceremonies (Stand-ups, Sprint Planning, Retrospectives) and coordinates the daily operational rhythm of the team. Assists in tracking team velocity and identifies potential blockers early to help the team remain focused on committed goals. Provides regular updates on sprint progress and task status to ensure transparency across the project team. Requirements Gathering & Documentation: Assists in documenting clear business requirements, ensuring technical and functional specifications are captured accurately before development. Works with the development team to review requirements for clarity and ensures that the final documentation reflects the agreed-upon solution. Jira Ticket Creation & Backlog Support: Drafts detailed User Stories and Tasks in Jira, including clear Acceptance Criteria and definitions of done to assist the engineering team. Maintains the organization of the project backlog, ensuring tickets are groomed, estimated by the team, and ready for upcoming sprints. Coordinates the movement of tickets through various status stages to maintain an accurate representation of the team's workload. Cross-Functional Coordination: Coordinates dependencies between Business Systems and other technical teams (Security, IT Infrastructure). Communicates progress, risks, and timeline changes to the Program Manager and business stakeholders, helping to ensure alignment across the organization. Risk Mitigation Support: Identifies and addresses bottlenecks, resource constraints, or third-party vendor risks. Ensures the effective implementation of risk mitigation plans. Who You Are Bachelor’s degree or equivalent experience 3+ years of experience in Business Systems Analysis or IT Project Coordination. Experience facilitating software development tasks using Agile or Scrum methodologies. Experience with translating complex business requirements into technical user stories. Demonstrated experience with Jira boards, including workflow customization and dashboard reporting. A track record of managing conflicting priorities in a resource-constrained environment. Experience assisting with User Acceptance Testing (UAT) coordination for projects. Advanced knowledge of Jira and Confluence (JQL, filters, and board configuration). Strong understanding of Agile and Scrum frameworks. Knowledge of Business Systems architecture (Salesforce, NetSuite, Workday, etc.). Excellent verbal and written communication skills for technical and non-technical audiences. High agency and comfort with ambiguity Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Drive financial planning, analysis, and partnership with business units to support strategic decision-making. | Requires 3+ years in financial analysis or FP&A, proficiency in advanced Excel, and experience with financial modeling and forecasting. | Your Impact The Senior FP&A Analyst acts as a strategic finance partner to the business, driving financial visibility and accountability across DISCO. This role goes beyond reporting numbers; it involves conducting deep analysis of initiatives, owning the consolidation of annual budgets, and providing the actionable insights leadership needs to allocate resources effectively and hit strategic targets. What You'll Do Financial Planning: Drive the preparation and consolidation of annual budgets, monthly forecasts, and long-term financial plans. Collaborate with business units to validate assumptions, ensuring the accuracy and integrity of financial models. Financial Analysis: Analyze complex financial data to identify trends, variances, and key performance indicators (KPIs). Provide actionable insights that empower business leaders to make data-driven decisions. Prepare executive-level dashboards for senior management, highlighting performance against targets. Go-to-Market Partnership: Partner with Sales and Marketing to analyze pipeline performance, and customer dynamics, refine revenue outlooks and optimize sales efficiency. Business Partnership: Build strong partnerships with cross-functional teams, collaborating to understand business drivers, risks, and opportunities, and supporting financial planning efforts. Investor Relations: Maintain and evolve robust financial models to support Investor Relations activities, including earnings preparation, consensus management, and long-term guidance scenarios. Who You Are 3+ years of experience in financial planning and analysis, finance, accounting, or related roles. Proficiency in advanced financial modeling, budgeting, and forecasting. Advanced-level Excel skills with the ability to build complex, scalable models and revenue forecasts from scratch. Ability to thrive in a fast-paced, dynamic environment and manage multiple competing priorities with high autonomy. Strong presentation skills with experience creating materials for senior management audiences. Even Better If You Have… Experience in a fast-paced business environment (i.e. SaaS, high-growth tech, Investment Banking, Private Equity, Management Consulting / Advisory etc), supporting decision-making processes with financial insights. Experience with Adaptive Insights, Anaplan, NetSuite, or data visualization tools. Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.