DISCO

Develop and implement training programs and lead strategic initiatives to empower customer-facing teams and drive revenue growth. | 8+ years in customer success or sales enablement in SaaS with strong project management and data analysis skills. | Your Impact The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences. What You'll Do Business Planning: Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans Strategic Initiatives: Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation. Business Process Improvement (BPI): Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction. Data Analysis: Analyzes data and metrics to develop enablement strategies and Customer Success playbooks. Tailored Enablement: Ensures enablement initiatives are closely tailored to the specific needs and goals of the Customer Success / Sales team. Contributes to the ongoing growth and improvement of the organization. Onboarding: Oversees the onboarding process for new hires, ensuring they are equipped with the knowledge and tools necessary to succeed, including developing materials to foster that growth and delivering training as required. Change Management: Leads change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies and continuously measures and adjust said initiatives. Communication Strategies: Develops and implements communication strategies to articulate the benefits and rationale behind enablement transformations for adult learners across the affected business units New Product Introduction: Supports new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success & Sales organization. Trusted Advisor: Serves as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams. Who You Are 8+ years proven experience in Customer Success/ sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology. Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies. Demonstrated ability to identify, design and deliver effective customer success/sales training programs. Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments. Even Better If You Have… Strong understanding of customer success/sales processes, methodologies and best practices. Excellent written and verbal communications, and presentation skills. Strong Salesforce, MEDDPICC and PlanHat experience Ability to analyze data and derive actionable insights. Strong organizational and project management skills. Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Lead system architecture evolution using distributed domain driven design for scalable, robust systems. | 15+ years experience with high-volume distributed systems, big data, cloud platforms, DDD, CI/CD, and secure architecture design. | Your Impact The Principal Software Engineer shapes and evolves our architecture using Distributed Domain Driven Design practices, ultimately ensuring the robustness and scalability of our systems. They influence architectural directions, and through project-embedded consultation. They guide teams to leverage best practices and design patterns. What You'll Do ● Architecture Leadership: Drives the definition and evolution of our architecture using Distributed Domain Driven Design practices. Acts as the strategy leader for key Architecture Quality Attributes (e.g., Availability, Performance, Scalability, Securibility) to inform architecture assessments. Provides project-embedded architecture consultation to promote best Practices, design patterns, and informed buy vs. build decisions. ● Platform Capability Enhancement: Contributes to the prioritization of platform capability improvements across feature and data platforms. Enhances the capture and communication of architecture descriptions through automation and innovative tools. Shepherds platform-wide strategies, including naming, protocol standards, and design patterns, to ensure ongoing value creation. ● Effective Communication: Communicates complex technical concepts effectively in both written and spoken forms, catering to both technical and non-technical audiences. Collaborates with stakeholders to build consensus when necessary, ensuring alignment on architectural decisions. Who You Are ● 15+ years of relevant experience ● Experience with high volume distributed technical architectures with a high cost of failure, i.e. focus on reliability and availability ● Experience with some amount of ‘Big Data’ technologies such as: ElasticSearch, NoSQL Stores, Kafka, Columnar Databases, DataFlow or Pipeline Systems, Graph DataStores ● Experience with leveraging common infrastructure services like Enterprise Message Bus platforms, configuration services, Toggle management systems, and observability systems like Logging and Distributing Tracing Systems ● Experience with Domain Driven Design concepts and practices such as bounded contexts, event storming, specification by example, etc. ● Experience with design, implementation, and operation of data-intensive, distributed systems ● Ability to design and communicate external and internal architectural perspectives of well-encapsulated systems (e.g. Service Oriented Architecture, Docker-based Services, micro-services) using patterns and tools such as Architecture/Design Patterns and Sequence Diagrams ● Skilled using Continuous Integration and Continuous Deployment (CI/CD) with an emphasis on automation tools like Terraform, Jenkins, CodePipeline. ● Knowledge of API / Data Model Design and Implementation, including how to scale out, make highly available, or map to storage systems ● Knowledge of multiple software stacks ● Skilled with designing and operating software in a Cloud Provider such as AWS, Azure, or GCP ● Knowledge about algorithm development for intensive pipeline processing systems ● Possesses an understanding of how to design and develop from a security perspective ● Possesses an understanding of how to identify, select, and extend 3rd party components (Commercial or Open Source) that provide operational leverage but do not constrain product and engineering creativity Even Better If You Have... ● Experience designing, modifying, and operating multi-tenant systems ● Experience using feature or release toggles as a code branching strategy Authorization to Work in the US.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas. Perks of DISCO Open, inclusive, and fun environment Benefits, including medical and dental insurance Competitive salary plus discretionary bonus Opportunity to be a part of a startup that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.