DISA Global Solutions, Inc.

The Senior Cloud Infrastructure Engineer will be responsible for planning, executing, and managing system transitions to new cloud landing zones while supporting existing Azure and AWS environments. This role is crucial for ensuring seamless transitions from on-premise to cloud, optimizing performance, security, and cost-effectiveness. | Candidates should have a bachelor's degree in computer science or a related field with over 7 years of relevant work experience, including significant experience with Azure and Terraform. Relevant cloud certifications and experience in leading global cloud migration efforts are also required. | DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. Position Summary: In the role of Senior Cloud Infrastructure Engineer, you will be responsible for planning, executing, and managing system transition to new cloud landing zones as well as supporting existing Azure\AWS environments. As we ramp up our cloud migration initiatives, this position will play a key role in ensuring seamless transitions, from on premise to cloud, while optimizing performance, security, and cost effectiveness within Azure\AWS environments. Essential functions: On-Premises Infrastructure Support: Participate in an infrastructure team on-call rotation schedule. Provide escalation support for outages and major application issues. Support DR systems testing and planning for on premise and cloud-based environments. Act as a technical resource for business unit related projects and cross company initiatives. Cloud Migration Strategy Support: Analyze existing on-premises infrastructure, network, and applications. Collaborate across multiple business units in developing comprehensive migration plans, including timelines, resource allocation, and risk assessments. Work closely with IT team colleagues, developers, and stakeholders to understand requirements and address concerns. Provide analytical, technical, and administrative support in the planning and architecture of new cloud environments. Assist in the selection of appropriate cloud services for specific applications and workloads. Cloud Migration Implementation Support: Collaborate in the design and execution of migration strategies, ensuring system integrity and security during the transition from on premise to cloud environments. Set up, configure, and support cloud services (e.g., Azure, AWS) based on best practices and security standards. o Utilize tools and scripts to automate and streamline migration processes. Cloud implementation using IAC (Terraform) and other automation to assure consistency, governance adherence, and control Cloud Migration Testing and Validation: Conduct thorough testing of migrated applications, systems, and networks. Validate functionality and performance in the new cloud environment. Cloud Migration Documentation and Reporting: Maintain accurate documentation of migration processes, configurations, and changes. o Report on project progress and provide updates to management. Ongoing Optimization and Support for all Cloud Environments: Research and analyze cloud patches and maintenance configurations. Monitor cloud environments post-migration for performance and security. Assist in the development, maintenance, and support of Level 1 and 2 (CloudOps) Support. Provide Level 3 (Cloud Engineering) Day to Day support (responding and resolving incidents and problems). Mentor junior members on the team. Develop agile cloud support services following ITIL ITSM best practices Familiarity with ITIL Change and Incident Management. Identify opportunities for optimization and cost savings in cloud usage. Additional duties as assigned. Key Skills and Experience: Bachelor’s degree in computer science, computer engineering, or related field with 7+ years related work experience Relevant cloud certifications, such as AZ900/AZ104. Experience leading global cloud migration efforts spanning multiple time zones Significant experience within Azure and Terraform. Terraform certification a plus Experience with Service Now, Incident Management, and Change Management. ITIL certification a plus Strong critical thinker with problem solving aptitude Good communication and interpersonal skills Domain knowledge of background screening and/or drug screening industries preferred Experience working within a DevOps team a plus Work Schedule - Monday – Friday 8:30a – 5:30p CST Benefits: Personal and Sick Paid Time Off. 401k with a highly competitive match. 11 Paid Holidays Medical/Dental and Vision. Group Life Insurance, HSA/FSA Employee Assistance Program Educational Assistance Program Physical Requirements: • While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift-up to 15lbs.(occasionally). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at Recruitment.Recruitment@disa.com. Job Pay Range $130,000- -$150,000 EOE/M/F/Vet/Disability ABOUT DISA GLOBAL SOLUTIONS Our Purpose Each year, we deliver more than 10 million results to 55,000 customers across the U.S. and Canada. We ensure their employee screening and compliance programs are effective and keep their employees safer. To us, it's not just a policy, it's a promise to help companies create safer, happier, and more productive environments for their employees. Since our founding in 1986, DISA has always been an innovator. We create cutting-edge solutions to solve compliance issues for the largest companies in the world. If you're passionate about doing your best work, working on projects that matter, and having fun along the way, we would love to meet you! Our People DISA employs 1,200 people across the United States and Canada. This means you benefit from a very stable company that is still nimble enough to be a technology innovator and provide an industry-leading customer experience. We're also still small enough that employees can stand out, have a path to grow, and can always reach out to their leadership teams. Our commitment to an inclusive hiring process has blessed DISA with an extremely diverse team that is highly respected in their fields. Women account for more than 69% of all employees and 58% of leadership. Additionally, DISA makes it a priority to promote from within and we are focused on employee development and growth throughout our organization.

Manage client accounts by maintaining relationships, coordinating service delivery, tracking performance, and supporting upsell opportunities to ensure client satisfaction and retention. | 1-3 years of account management or client services experience, proficiency with CRM tools like Salesforce, strong communication skills, and ability to manage multiple tasks in a fast-paced environment. | DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. Position Summary: As an Account Manager I, Client Success, you will support and manage a designated group of clients by helping maintain strong relationships, ensuring smooth delivery of services, and aligning our solutions with client needs. You will play a critical role in day-to-day account operations and client communication, with a focus on client satisfaction and retention. Essential Functions: • Serve as a primary contact for assigned clients to address inquiries, resolve issues, and ensure quality service delivery. • Develop and maintain detailed account and project plans that outline objectives, timelines, and progress for each client. Grow the account through Upsells and Cross Selling. • Assist with the creation and maintenance of basic account plans and documentation for each client. • Collaborate with internal teams to coordinate the execution of client projects and service delivery. • Help track client usage, service performance, and support in identifying trends or concerns. • Participate in regular client meetings to review service performance and discuss any areas of improvement. • Support the preparation and delivery of client reports, including Quarterly Business Reviews. • Ensure accurate documentation and tracking of client activities, communications, and follow-ups in our CRM. • Assist with resolving escalated issues by coordinating with internal departments (billing, operations, customer service, etc.). • Maintain an understanding of DISA’s services, pricing, and procedures to provide accurate information to clients. • Continuously seek opportunities to improve client satisfaction and internal processes. • Support the implementation of best practices as shared by senior account team members. • Additional duties as assigned. Key Skills and Experience: • High School Diploma or GED required, Associate's degree preferred, or equivalent work experience. • 1-3 years of experience in Account Management, client services, or a related field; experience in HR services i.e. background screening, drug screening; occupational health preferred. • Strong communication and interpersonal skills with the ability to build relationships across various levels of a client’s organization. • Proactive and organized with a focus on follow-through and attention to detail. • Comfortable working in a fast-paced environment and managing multiple tasks simultaneously. • Proficient in Microsoft Office and CRM tools such as Salesforce. • Willingness to work a flexible schedule • Professional demeanor and commitment to providing excellent customer service Travel: Occasional travel may be required Work Schedule: Monday - Friday 8:00 am – 5:00 pm CST Physical Working Conditions: Physical Requirements: • While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift-up to 15lbs. (occasion ally). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits: • Personal and Sick Paid Time Off. • 401(k) with a highly competitive match. • 11 Paid Holidays • Medical/Dental and Vision. • Group Life Insurance, HSA/FSA • Employee Assistance Program • Educational Assistance Program The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at Recruitment.Recruitment@disa.com. Job Pay Range $50,000.00- $70,000.00 EOE/M/F/Vet/Disability