DIRECTV

Manage and grow political client relationships through programmatic digital ad sales, develop tailored media strategies, and drive revenue growth. | 5+ years in digital media sales with programmatic ad expertise, strong sales track record, knowledge of political advertising cycles, and excellent communication and negotiation skills. | The DIRECTV Ad Sales organization is seeking an experienced and driven Sr. Account Executive to join our Digital Political Ad Sales team. This role will focus on managing existing client relationships, building new business, and driving revenue through the sale of digital advertising solutions, with a strong emphasis on programmatic ad sales, within the political landscape. The ideal candidate will have a deep knowledge of programmatic advertising, digital media, political advertising cycles, and client relationship management. This position plays a crucial role in our organization's success by developing tailored media strategies for political clients, ensuring campaign performance, and maximizing revenue opportunities throughout election cycles. Here’s what you’ll do: • Manage and cultivate relationships with existing political clients, including agencies, PACs, campaigns, and media buyers. • Identify, prospect, and engage with new political clients to expand our client base and revenue opportunities. • Develop and implement effective sales strategies to meet and exceed revenue targets, with a focus on digital advertising channels, including programmatic ad buying. • Collaborate with clients to create customized media plans that align with their campaign objectives, target audiences, and budgets. • Monitor campaign performance metrics, analyze results, and recommend optimizations to maximize effectiveness and ROI. • Leverage programmatic technology to enhance audience targeting, maximize inventory yield, and improve campaign performance. • Lead the entire sales process from initial outreach to closing deals, including pitching, proposal development, negotiation, and contract execution. • Serve as the primary point of contact for clients, ensuring clear communication, timely updates, and proactive support throughout campaign lifecycles. • Stay informed about political trends, election cycles, emerging digital technologies, and best practices in political and programmatic advertising. • Collaborate with internal teams (operations, creative, analytics) to ensure flawless campaign execution and client satisfaction. • Prepare and deliver compelling sales presentations to prospective and existing clients. • Develop a deep understanding of clients' political objectives and translate them into effective advertising strategies. • Maintain accurate records of client interactions, sales activities, and campaign performance in CRM systems. • Attend industry events, conferences, and networking opportunities to build relationships and stay current with market trends. • Meet or exceed monthly, quarterly, and annual sales quotas and KPIs. • Provide market intelligence and competitive insights to inform product development and sales strategies. What you’ll need to be successful: • Bachelor’s degree in Marketing, Communications, Political Science, Business, or related field preferred. • 5 years of experience in digital media sales, with specific experience in programmatic ad sales. • Proven track record of meeting or exceeding sales targets in digital advertising. • Strong understanding of programmatic advertising platforms (such as DSPs, SSPs, and ad exchanges), targeting capabilities, data-driven ad buying, and campaign optimization techniques. • Knowledge of the political landscape, election cycles, and campaign finance regulations. • Excellent communication, presentation, and interpersonal skills. • Strong negotiation abilities and proven closing skills. • Experience working with ad tech partners, managing programmatic deal structures, and optimizing real-time bidding strategies. • Proficiency in analyzing campaign data and making data-driven recommendations. • Experience with CRM systems and sales management tools. • Ability to build and maintain strong client relationships at multiple levels. • Self-motivated with excellent time management and organizational skills. • Adaptability to work in a fast-paced environment, especially during peak political seasons. • Problem-solving mindset with the ability to overcome objections and find creative solutions. • Team player who can collaborate effectively with cross-functional teams. • Willingness to travel as needed to meet with clients and attend industry events. This Sr. Account Executive, Digital Political, Ad Sales position offers an exciting opportunity for a sales professional to make a significant impact in the dynamic world of political advertising. The ideal candidate will combine sales expertise with programmatic ad knowledge and political savvy to drive revenue growth and build lasting client relationships. This role requires someone who thrives in a fast-paced environment, understands the unique challenges of political advertising, and can deliver exceptional results during critical campaign periods. May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. This role requires, but is not limited to, 15% travel. Preferred locations for this role include New York City, NY, and Washington, D.C. The New York City, NY, based position works both in-office (2 days/week) and remotely. The Washington, D.C. based position works remotely. A career with us comes with big rewards: DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location. The Base Salary range displayed below reflects the minimum and maximum target salary for the position and work location(s) listed in the job posting US Labor Market Zone(s). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. DIRECTV WAGE ZONES: $148,170 - $232,415 N3: $148,170 - $222,310 N4: $154,905 - $232,415 Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package. Apply today! Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process RSRDTV

Manage customer service issues and escalations, collaborate across departments to resolve concerns, analyze performance data, and improve customer service processes. | 1-3 years customer service experience, preferably in telecom or tech, strong communication and problem-solving skills, proficiency with CRM and data tools, and ability to work 24/7 support shifts. | DIRECTV is seeking a dedicated and customer-focused Service Manager for our Customer Relations team. This role is responsible for overseeing the entire customer experience, including provisioning, billing, maintenance, and customer education. The ideal candidate will serve as the key point of contact for managing service issues, collaborating across departments to resolve customer concerns, and ensuring high levels of customer satisfaction. This position plays a crucial role in maintaining positive customer relationships, driving customer retention, and continuously improving our service delivery. Here's what you’ll do: • Act as the primary point of contact for customers, managing service issues and escalations. • Collaborate with sales, network, operations, and affiliate teams to develop customer-specific action plans addressing service and billing issues. • Develop service agreements and create reports/tools to measure performance based on those agreements. • Interact with customers before and after sales to build and maintain positive relationships. • Resolve customer issues on a 24/7 basis, with the authority to escalate to any level necessary for expeditious resolution. • Use online tools to extract, analyze, and customize data for stewardship reports covering provisioning, maintenance, and billing. • Analyze performance data to drive actionable items supporting customer needs and develop programs to minimize churn. • Champion issue resolution, engaging other departments as needed and providing status reports to customers. • Troubleshoot problems using various systems and determine appropriate resolutions or departments for referral. • Promote and educate customers on the use of online servicing and billing tools as alternative problem-solving approaches. • Oversee the implementation of customer projects outside the National Project Management scope, developing written project plans and matrix-managing across applicable Centers of Excellence. • Continuously improve customer service processes and procedures to enhance efficiency and customer satisfaction. • Monitor and report on key performance indicators related to customer service and satisfaction. • Stay informed about company products, services, and policies to provide accurate information to customers. • Participate in customer service initiatives and contribute to the development of best practices. What you’ll need to be successful: • Knowledge of DIRECTV product catalog preferred. • High school diploma or GED equivalent required; Bachelor's degree in Business, Customer Service Management, or related field preferred. • 1 – 3 years of related customer service experience, preferably in a telecommunications or technology environment. • Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders. • Excellent problem-solving skills and the ability to make decisions in a fast-paced environment. • Proficiency in using customer service software, CRM systems, and data analysis tools. • Experience in project management and the ability to coordinate cross-functional teams. • Strong analytical skills with the ability to interpret data and generate actionable insights. • Demonstrated ability to handle escalated customer issues and drive resolutions. • Knowledge of telecommunications services, billing systems, and provisioning processes is a plus. • Excellent time management skills and ability to prioritize multiple tasks. • Flexibility to work outside regular business hours as needed for 24/7 customer support. • Strong attention to detail and commitment to delivering high-quality customer service. • Ability to remain calm and professional in high-pressure situations. • Experience with developing and delivering customer education programs is beneficial. • Familiarity with service level agreements (SLAs) and performance metrics in a customer service environment. • May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. This Service Manager, Customer Relations position offers an exciting opportunity for a customer-focused professional to play a key role in ensuring client satisfaction and driving service excellence. The ideal candidate will combine strong communication skills with analytical abilities to resolve complex customer issues, improve service delivery, and contribute to overall customer retention efforts. This role requires a proactive and adaptable individual who can thrive in a dynamic environment, handle diverse customer needs, and continuously seek ways to enhance the customer experience. This is a remote position that can be located anywhere in the United States. A career with us comes with big rewards: DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location. The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. DIRECTV WAGE ZONES $44,840 - $81,420 Low (N1): $44,840 - $67,260 Mid (N2): $47,200 - $70,800 High (N3): $51,920 - $77,880 Top (N4): $54,280 - $81,420 Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package. Apply today! Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process RSRDTV