DIRECTV

Lead platform growth and monetization strategy across major streaming OEM platforms and manage senior-level partnerships. | 12+ years in strategic partnerships or platform business development in digital media with strong negotiation and leadership skills. | The Sr. Director, Platform Growth & Development is responsible for defining and executing the company’s distribution, growth, and monetization strategy across top streaming OEM platforms including Amazon, Roku, Google, Apple, and other targeted device partners. This role owns senior-level relationships, drives complex commercial agreements, and leads cross-functional initiatives to maximize reach, engagement, and revenue. As a key member of the Digital Commerce team, this role delivers business impact by scaling platform partnerships into durable, high-growth channels. Key Responsibilities Platform Strategy & Revenue Ownership Develop and lead the integration of end-to-end marketing strategy for all major streaming platforms; own traffic, conversion and sales targets, growth forecasts, as well as long-range planning across product, business development, and advertising. Executive Relationship Management Build and maintain senior, multi-threaded relationships with key partners (Amazon, Roku, Google, Apple, etc.); serve as the primary marketing point-of-contact and lead regular business reviews, negotiations, and strategic planning sessions in partnership with other internal teams. Deal Structuring & Negotiation Partner in complex negotiations for distribution agreements, revenue share models, co-marketing investments, and platform merchandising opportunities; partner with biz dev, product marketing, and finance to structure scalable, high-impact deals. Performance Optimization & Growth Establish KPIs and operating rhythms to monitor platform performance (acquisition, engagement, retention, monetization); work collaboratively to identify and execute opportunities to accelerate growth and improve ROI across channels. Team Leadership & Organizational Development Lead and develop a high-performing partnerships team; set priorities, allocate resources, and build organizational capabilities to support long-term platform growth. Qualifications • 12+ years of experience in strategic partnerships, channel sales, or platform business development within OTT, CTV, digital media, or related industries. • Demonstrated success managing and growing relationships with Tier 1 streaming OEM platforms (e.g., Amazon Fire TV, Roku, Google/Android TV, Apple TV). • Proven track record of negotiating and closing complex, high-value commercial agreements with measurable revenue impact. • Deep understanding of streaming business models including AVOD, FAST, SVOD, and CTV advertising ecosystems. • Strong financial and analytical skills, with experience building business cases, forecasts, and joint business plans (JBPs). • Technical fluency in OTT ecosystems, including app distribution, platform certification, APIs/SDKs, and ad tech (e.g., SSAI, programmatic, measurement). • Exceptional executive presence with the ability to influence senior stakeholders internally and externally. • Experience leading and scaling high-performing teams in a matrixed, cross-functional environment. • Bachelor’s degree required; MBA or equivalent business/strategy experience preferred. May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. This role requires but is not limited to 10 – 20% travel as needed. This is a remote position that can be located anywhere in the contiguous United States. A career with us comes with big rewards: DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location. The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. DIRECTV WAGE ZONES: $162,593 - $295,113 Low (N1): $162,593 - $243,789 Mid (N2): $171,150 - $256,620 High (N3): $188,265 - $282,282 Top (N4): $196,823 - $295,113 Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package. Apply today! Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process

Lead platform growth, partnerships, and monetization strategy across major streaming OEM platforms. | 12+ years in strategic partnerships or platform business development with strong executive relationship management and negotiation skills in digital media or OTT industries. | The Sr. Director, Platform Growth & Development is responsible for defining and executing the company’s distribution, growth, and monetization strategy across top streaming OEM platforms including Amazon, Roku, Google, Apple, and other targeted device partners. This role owns senior-level relationships, drives complex commercial agreements, and leads cross-functional initiatives to maximize reach, engagement, and revenue. As a key member of the Digital Commerce team, this role delivers business impact by scaling platform partnerships into durable, high-growth channels. KEY RESPONSIBILITIES Platform Strategy & Revenue Ownership Develop and lead the integration of end-to-end marketing strategy for all major streaming platforms; own traffic, conversion and sales targets, growth forecasts, as well as long-range planning across product, business development, and advertising. Executive Relationship Management Build and maintain senior, multi-threaded relationships with key partners (Amazon, Roku, Google, Apple, etc.); serve as the primary marketing point-of-contact and lead regular business reviews, negotiations, and strategic planning sessions in partnership with other internal teams. Deal Structuring & Negotiation Partner in complex negotiations for distribution agreements, revenue share models, co-marketing investments, and platform merchandising opportunities; partner with biz dev, product marketing, and finance to structure scalable, high-impact deals. Performance Optimization & Growth Establish KPIs and operating rhythms to monitor platform performance (acquisition, engagement, retention, monetization); work collaboratively to identify and execute opportunities to accelerate growth and improve ROI across channels. Team Leadership & Organizational Development Lead and develop a high-performing partnerships team; set priorities, allocate resources, and build organizational capabilities to support long-term platform growth. QUALIFICATIONS • 12+ years of experience in strategic partnerships, channel sales, or platform business development within OTT, CTV, digital media, or related industries. • Demonstrated success managing and growing relationships with Tier 1 streaming OEM platforms (e.g., Amazon Fire TV, Roku, Google/Android TV, Apple TV). • Proven track record of negotiating and closing complex, high-value commercial agreements with measurable revenue impact. • Deep understanding of streaming business models including AVOD, FAST, SVOD, and CTV advertising ecosystems. • Strong financial and analytical skills, with experience building business cases, forecasts, and joint business plans (JBPs). • Technical fluency in OTT ecosystems, including app distribution, platform certification, APIs/SDKs, and ad tech (e.g., SSAI, programmatic, measurement). • Exceptional executive presence with the ability to influence senior stakeholders internally and externally. • Experience leading and scaling high-performing teams in a matrixed, cross-functional environment. • Bachelor’s degree required; MBA or equivalent business/strategy experience preferred. May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. This role requires but is not limited to 10 – 20% travel as needed. This is a remote position that can be located anywhere in the contiguous United States. #LI-Remote A career with us comes with big rewards: DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location. The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. DIRECTV WAGE ZONES: $162,593 - $295,113 Low (N1): $162,593 - $243,789 Mid (N2): $171,150 - $256,620 High (N3): $188,265 - $282,282 Top (N4): $196,823 - $295,113 Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package. Apply today! Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process

Lead and oversee large-scale technical portfolios, ensuring alignment with strategic business goals and delivery excellence. | 5-7 years portfolio/program management experience, strong leadership, financial oversight, risk management, and PMP or similar certification. | The Technical Portfolio Manager - Principal 2 is a senior-level expert responsible for leading and overseeing large-scale, complex technical portfolios spanning multiple business domains and organizational boundaries. This role serves as a strategic partner to executive and senior leadership, providing authoritative guidance on portfolio performance, financial health, risk management, and delivery excellence. The Principal 2 is recognized as a subject matter expert who drives continuous improvement, establishes best practices, and elevates the capabilities of the broader portfolio management community. This individual operates with a high degree of autonomy, translating organizational objectives into actionable portfolio strategies while mentoring and influencing teams across the enterprise. Here's what you’ll do: Portfolio Leadership and Strategy • Lead the end-to-end planning, onboarding, and execution oversight of large-scale technical portfolios comprised of multiple complex, interdependent initiatives. • Translate high-level organizational objectives into structured portfolio roadmaps with clearly defined milestones, resource requirements, and success metrics. • Partner with senior and executive leadership to align portfolio priorities with strategic business goals. • Drive portfolio governance processes, ensuring consistent application of standards, frameworks, and methodologies across all initiatives. Financial Oversight and Reporting • Own and manage overall portfolio financial communication, including budget planning, forecasting, variance analysis, and executive-level reporting. • Monitor portfolio spend against approved budgets and proactively identify financial risks or opportunities. • Develop and present clear, data-driven financial narratives to senior stakeholders and Centers of Excellence leaders. • Ensure financial reporting accuracy and timeliness across all portfolio initiatives. Risk and Dependency Management • Identify, assess, and manage complex portfolio-level risks, issues, and cross-organizational dependencies. • Develop and execute mitigation strategies for high-impact risks that span multiple business areas. • Maintain a proactive risk posture by anticipating potential disruptions and preparing contingency plans. • Escalate critical risks and blockers to appropriate leadership with recommended resolution paths. Stakeholder Engagement and Collaboration • Serve as a primary point of contact and trusted advisor for portfolio stakeholders across multiple business domains. • Work closely with Project Management and Program Management Centers of Excellence leaders to align on standards, tooling, and delivery practices. • Facilitate cross-functional collaboration to resolve complex dependencies and competing priorities. • Communicate portfolio status, risks, and outcomes clearly and consistently to diverse audiences including technical teams and executive sponsors. Mentorship and Community Development • Establish and maintain formal relationships with portfolio, program, and project managers across the organization. • Coach and develop team members on portfolio management best practices, methodologies, and professional growth. • Lead initiatives to improve work quality, delivery consistency, and overall community capabilities within the portfolio management discipline. • Contribute to the development and refinement of portfolio management frameworks, templates, and training materials. • Champion a culture of continuous improvement, knowledge sharing, and professional excellence. What you’ll need to be successful: Required Experience and Skills • 5 to 7 years of progressive experience in portfolio management, program management, or a related discipline, with demonstrated success managing large-scale, complex technical portfolios. • Proven subject matter expertise with the ability to quickly master and operate across multiple business domains and technical environments. • Strong track record of leading cross-organizational initiatives from inception through delivery with measurable business outcomes. • Advanced knowledge of portfolio management best practices, methodologies, and governance frameworks. • Demonstrated experience managing portfolio financials including budgeting, forecasting, and executive-level financial reporting. • Proven ability to identify and manage complex risks and dependencies across multiple business areas simultaneously. Leadership and Interpersonal Skills • Strong leadership capabilities with a demonstrated ability to influence stakeholders at all levels of the organization. • Excellent communication and presentation skills with the ability to convey complex information clearly to both technical and non-technical audiences. • Ability to operate effectively in ambiguous, fast-paced environments and drive clarity through innovative and strategic thinking. • Collaborative mindset with the ability to build trusted relationships across organizational boundaries. Education • Bachelor's degree in a relevant field such as Business, Information Technology, Engineering, or a related discipline preferred. • Advanced degree or relevant professional certifications such as SAFe PO/PM, PfMP, PMP, or PgMP are a plus. Complexity and Scope Expectations • Comfortable handling complex and ambiguous problems requiring innovative or strategic solutions. • Able to integrate knowledge across multiple disciplines and specialties to deliver sound, well-reasoned outcomes. • Accustomed to receiving work in the form of broad objectives and independently determining the approach, resources, and execution path. • Understand the significant organizational impact of portfolio decisions and takes accountability for outcomes that influence short-term business goals and overall costs. May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. This role requires but is not limited to 2% travel. This is a remote position that can be located anywhere in the contiguous United States. #LI-Remote A career with us comes with big rewards: DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.   The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.   DIRECTV WAGE ZONES: $122,194 - $221,818 Low (N1): $122,194 - $183,241 Mid (N2): $128,625 - $192,885 High (N3): $141,488 - $212,174 Top (N4): $147,919 - $221,818 Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.   Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package. Apply today! Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV

Lead technical product management teams to deliver software solutions supporting field and contact center operations. | 8+ years in product and program management in telecom or software, expert Salesforce knowledge, leadership and communication skills. | El Segundo, CA Job ID R260100 Category Application/Product Management Remote Yes Overall Purpose The Sr. Director Technical Product Management works closely with development and engineering teams to ensure the product achieves the business’ desired outcomes in a way that optimally uses technology and considers the long-term sustainability of the product. Description Strategic leader responsible for directing technical product management and development teams in achieving company goals and objectives within the department budget. Owns the strategic direction of entire functional area and sets a multi-year strategy. Final decision-making authority on operation and management of their team. Owns the development of new processes and opportunities for cost savings and optimization of existing roadmaps. Has the ability to discuss issues with both technical and non-technical executives while working to resolve larger/long term issues. Acts as technical liaison to external teams. Partners with cross functional leaders to ensure the broader organization meets targets and IOP goals. This role is a senior leadership position within the Technical Product Management job family, responsible for strategic direction and management of technical product management teams. Job Summary We are seeking a strategic and results-driven Sr. Director of Product Management to lead the development and oversight of software solutions, supporting our field technicians and contact center agents. This role is focused on the evolution of our Salesforce and Genesys platforms with supporting applications to enable efficient operations for our frontline teams. This leader will have extensive experience delivering software in complex, scaled environments, along with a proven ability to drive product strategy and manage cross-functional teams. The successful candidate will be an expert in the Salesforce product suite and will have experience supporting or running contact center and field operations. This leader will manage a team of technical product managers and owners. Here’s what you’ll do: • Translate business needs into the long-term technical vision and strategic roadmap for DTV360 software products, aligning with organizational goals and market demands. • Collaborate with senior leadership and cross-functional teams—including engineering, sales, marketing, field and customer support—to drive product initiatives from conception to market launch. Prioritize the features critical for delivery of business value and ensure they are well-specified for smooth delivery by execution teams. • Ensure that non-functional requirements are in place and comply with relevant regulatory standards and industry best practices, particularly in compliance, security, reliability, and performance. • Ensure product UX/UI are consistent with internal design system guidelines and efficiently support users. • Facilitate and resolve schedule and budget challenges that arise as requirements change or technical roadblocks interfere with delivery. Solve problems in a way that balances time to business value, program priorities, and technical team efficiency. • Engage with operations teams to support recently launched functionality, coordinating defect prioritization and prioritizing product change requests. Provide technical expertise and product knowledge to Center and Field Agent support as needed. What you’ll need to be successful: • Education: Bachelor’s degree in computer science, Engineering, Telecommunications, or a related field; MBA or relevant advanced degree preferred. • Experience: 8+ years of experience in product management and program management within the telecommunications or software industry. Expert knowledge of Salesforce is required; experience with Genesys Cloud and Slack collaboration is a plus. • Technical Expertise: Deep understanding of APIs/mS, Center and Agent Tooling and processes. • Customer Interface Skills: Proven ability to engage effectively with customers to gather feedback, address integration needs, and ensure satisfaction with product solutions. • Leadership Skills: Proven ability to lead and inspire cross-functional teams, fostering a culture of collaboration, innovation, empathy, and support. Servant-Leadership style is critical. • Delivery Frameworks: Expertise in project management and development methodologies (Agile, Scrum, etc.) and tools (e.g., JIRA, Trello). • Communication: Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences and senior stakeholders. • Analytical Mindset: Strong analytical and problem-solving skills, with a strategic, data-driven approach to decision-making. Proven experience driving business value through technology delivery. May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. This is a remote position that can be located anywhere in the contiguous United States. #LI-Remote A career with us comes with big rewards: DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location. The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. DIRECTV WAGE ZONES: $162,593 - $295,113 Low (N1): $162,593 - $243,789 Mid (N2): $171,150 - $256,620 High (N3): $188,265 - $282,282 Top (N4): $196,823 - $295,113 (opens in new window) to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package. Apply today! Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV (opens in new window) Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process (opens in new window)

Manage and grow political client relationships through programmatic digital ad sales, develop tailored media strategies, and drive revenue growth. | 5+ years in digital media sales with programmatic ad expertise, strong sales track record, knowledge of political advertising cycles, and excellent communication and negotiation skills. | The DIRECTV Ad Sales organization is seeking an experienced and driven Sr. Account Executive to join our Digital Political Ad Sales team. This role will focus on managing existing client relationships, building new business, and driving revenue through the sale of digital advertising solutions, with a strong emphasis on programmatic ad sales, within the political landscape. The ideal candidate will have a deep knowledge of programmatic advertising, digital media, political advertising cycles, and client relationship management. This position plays a crucial role in our organization's success by developing tailored media strategies for political clients, ensuring campaign performance, and maximizing revenue opportunities throughout election cycles. Here’s what you’ll do: • Manage and cultivate relationships with existing political clients, including agencies, PACs, campaigns, and media buyers. • Identify, prospect, and engage with new political clients to expand our client base and revenue opportunities. • Develop and implement effective sales strategies to meet and exceed revenue targets, with a focus on digital advertising channels, including programmatic ad buying. • Collaborate with clients to create customized media plans that align with their campaign objectives, target audiences, and budgets. • Monitor campaign performance metrics, analyze results, and recommend optimizations to maximize effectiveness and ROI. • Leverage programmatic technology to enhance audience targeting, maximize inventory yield, and improve campaign performance. • Lead the entire sales process from initial outreach to closing deals, including pitching, proposal development, negotiation, and contract execution. • Serve as the primary point of contact for clients, ensuring clear communication, timely updates, and proactive support throughout campaign lifecycles. • Stay informed about political trends, election cycles, emerging digital technologies, and best practices in political and programmatic advertising. • Collaborate with internal teams (operations, creative, analytics) to ensure flawless campaign execution and client satisfaction. • Prepare and deliver compelling sales presentations to prospective and existing clients. • Develop a deep understanding of clients' political objectives and translate them into effective advertising strategies. • Maintain accurate records of client interactions, sales activities, and campaign performance in CRM systems. • Attend industry events, conferences, and networking opportunities to build relationships and stay current with market trends. • Meet or exceed monthly, quarterly, and annual sales quotas and KPIs. • Provide market intelligence and competitive insights to inform product development and sales strategies. What you’ll need to be successful: • Bachelor’s degree in Marketing, Communications, Political Science, Business, or related field preferred. • 5 years of experience in digital media sales, with specific experience in programmatic ad sales. • Proven track record of meeting or exceeding sales targets in digital advertising. • Strong understanding of programmatic advertising platforms (such as DSPs, SSPs, and ad exchanges), targeting capabilities, data-driven ad buying, and campaign optimization techniques. • Knowledge of the political landscape, election cycles, and campaign finance regulations. • Excellent communication, presentation, and interpersonal skills. • Strong negotiation abilities and proven closing skills. • Experience working with ad tech partners, managing programmatic deal structures, and optimizing real-time bidding strategies. • Proficiency in analyzing campaign data and making data-driven recommendations. • Experience with CRM systems and sales management tools. • Ability to build and maintain strong client relationships at multiple levels. • Self-motivated with excellent time management and organizational skills. • Adaptability to work in a fast-paced environment, especially during peak political seasons. • Problem-solving mindset with the ability to overcome objections and find creative solutions. • Team player who can collaborate effectively with cross-functional teams. • Willingness to travel as needed to meet with clients and attend industry events. This Sr. Account Executive, Digital Political, Ad Sales position offers an exciting opportunity for a sales professional to make a significant impact in the dynamic world of political advertising. The ideal candidate will combine sales expertise with programmatic ad knowledge and political savvy to drive revenue growth and build lasting client relationships. This role requires someone who thrives in a fast-paced environment, understands the unique challenges of political advertising, and can deliver exceptional results during critical campaign periods. May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. This role requires, but is not limited to, 15% travel. Preferred locations for this role include New York City, NY, and Washington, D.C. The New York City, NY, based position works both in-office (2 days/week) and remotely. The Washington, D.C. based position works remotely. A career with us comes with big rewards: DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location. The Base Salary range displayed below reflects the minimum and maximum target salary for the position and work location(s) listed in the job posting US Labor Market Zone(s). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. DIRECTV WAGE ZONES: $148,170 - $232,415 N3: $148,170 - $222,310 N4: $154,905 - $232,415 Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package. Apply today! Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process RSRDTV

Manage customer service issues and escalations, collaborate across departments to resolve concerns, analyze performance data, and improve customer service processes. | 1-3 years customer service experience, preferably in telecom or tech, strong communication and problem-solving skills, proficiency with CRM and data tools, and ability to work 24/7 support shifts. | DIRECTV is seeking a dedicated and customer-focused Service Manager for our Customer Relations team. This role is responsible for overseeing the entire customer experience, including provisioning, billing, maintenance, and customer education. The ideal candidate will serve as the key point of contact for managing service issues, collaborating across departments to resolve customer concerns, and ensuring high levels of customer satisfaction. This position plays a crucial role in maintaining positive customer relationships, driving customer retention, and continuously improving our service delivery. Here's what you’ll do: • Act as the primary point of contact for customers, managing service issues and escalations. • Collaborate with sales, network, operations, and affiliate teams to develop customer-specific action plans addressing service and billing issues. • Develop service agreements and create reports/tools to measure performance based on those agreements. • Interact with customers before and after sales to build and maintain positive relationships. • Resolve customer issues on a 24/7 basis, with the authority to escalate to any level necessary for expeditious resolution. • Use online tools to extract, analyze, and customize data for stewardship reports covering provisioning, maintenance, and billing. • Analyze performance data to drive actionable items supporting customer needs and develop programs to minimize churn. • Champion issue resolution, engaging other departments as needed and providing status reports to customers. • Troubleshoot problems using various systems and determine appropriate resolutions or departments for referral. • Promote and educate customers on the use of online servicing and billing tools as alternative problem-solving approaches. • Oversee the implementation of customer projects outside the National Project Management scope, developing written project plans and matrix-managing across applicable Centers of Excellence. • Continuously improve customer service processes and procedures to enhance efficiency and customer satisfaction. • Monitor and report on key performance indicators related to customer service and satisfaction. • Stay informed about company products, services, and policies to provide accurate information to customers. • Participate in customer service initiatives and contribute to the development of best practices. What you’ll need to be successful: • Knowledge of DIRECTV product catalog preferred. • High school diploma or GED equivalent required; Bachelor's degree in Business, Customer Service Management, or related field preferred. • 1 – 3 years of related customer service experience, preferably in a telecommunications or technology environment. • Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders. • Excellent problem-solving skills and the ability to make decisions in a fast-paced environment. • Proficiency in using customer service software, CRM systems, and data analysis tools. • Experience in project management and the ability to coordinate cross-functional teams. • Strong analytical skills with the ability to interpret data and generate actionable insights. • Demonstrated ability to handle escalated customer issues and drive resolutions. • Knowledge of telecommunications services, billing systems, and provisioning processes is a plus. • Excellent time management skills and ability to prioritize multiple tasks. • Flexibility to work outside regular business hours as needed for 24/7 customer support. • Strong attention to detail and commitment to delivering high-quality customer service. • Ability to remain calm and professional in high-pressure situations. • Experience with developing and delivering customer education programs is beneficial. • Familiarity with service level agreements (SLAs) and performance metrics in a customer service environment. • May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. This Service Manager, Customer Relations position offers an exciting opportunity for a customer-focused professional to play a key role in ensuring client satisfaction and driving service excellence. The ideal candidate will combine strong communication skills with analytical abilities to resolve complex customer issues, improve service delivery, and contribute to overall customer retention efforts. This role requires a proactive and adaptable individual who can thrive in a dynamic environment, handle diverse customer needs, and continuously seek ways to enhance the customer experience. This is a remote position that can be located anywhere in the United States. A career with us comes with big rewards: DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location. The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. DIRECTV WAGE ZONES $44,840 - $81,420 Low (N1): $44,840 - $67,260 Mid (N2): $47,200 - $70,800 High (N3): $51,920 - $77,880 Top (N4): $54,280 - $81,420 Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package. Apply today! Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process RSRDTV