Direct Travel

Manage client relationships, oversee contract negotiations, and develop strategic account plans to ensure client satisfaction and growth. | Minimum 1 year of corporate travel or account management experience, strong communication skills, and proficiency in data analysis and CRM tools. | Your Expedition (Position Overview) As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!    This is a remote position, reporting to the Director of Account Management.   Going the Extra Mile (Responsibilities) Working in a team environment manage all aspects of the relationship between Direct Travel and a portfolio of corporate clients including but not limited to: * Client retention * Managing all existing client contract terms including * Negotiations for contract renewals or extensions and amendments * Implementation * Business consolidation and growth opportunities * Selling additional value-added products and services * Managing client profitability * Conducting business reviews; * Develop an understanding of client business models, goals, and business needs in order to understand how Direct Travel programs can be part of their solutions. * Lead a strategic account planning process with clients, which develops mutual performance objectives, financial targets, and critical milestones. * Ensure that account performance objectives and client expectations are continually met - collaborating with internal departments where required to find solutions. * Provide consulting services to clients for (but not limited to) * Travel policy development * The negotiation, creation and maintenance of airline, car rental and hotel programs * Capturing all relevant client related data and opportunities in CRM * Consistently uphold the company’s vision and values while ensuring the customer experience is in focus. * Work well in a team environment   Your Passport to Success (Qualifications) * Bachelor's degree in business-related field OR equivalent experience * Minimum 1 year corporate travel or account management experience, or similar travel industry transferrable skills and experience * Strong knowledge of industry trends and issues, and an understanding of how these impact on the business environment * Demonstrated ability to influence corporate client decisions * Ability to think strategically, and manage and align inter-organizational expectations * Strong problem-solving skills with a focus on innovative and creative solutions * Excellent relationship-building skills * Excellent communication skills (written, verbal, interpersonal) * Excellent presentation and meeting facilitation skills * Strong data analysis and interpretation skills * SalesForce CRM experience an asset * Proficient in Microsoft Office, Word, Excel, PowerPoint and Outlook   Your Benefits Onboard   In addition to Medical, Dental, and Vision benefits Direct Travel/ATPI offers a Total Rewards Package which includes Retirement Plans, Wellness, Rewards and Recognition, Sustainability, DE&I initiatives, and Mental Health Support.   Embark on the next step in your career journey with Direct Travel!   Direct Travel/ATPI is one of the fastest growing Travel Management Companies (TMC) in the world. By leveraging both the expertise of its people and innovative technology solutions, Direct Travel/ATPI enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. Direct Travel/ATPI has offices globally and is currently ranked among the top providers on Travel Weekly’s Power List. For more information, visit https://www.dt.com/about-us/careers/   Direct Travel/ATPI is an EOE/AA/Veteran/People with Disabilities employer   If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel/ATPI.   #LI-Remote Qualifications * 3–5 years of experience in account management, preferably in the corporate travel industry or a related SaaS/service environment. * Strong understanding of travel program management and industry tools (GDS, OBTs, travel reporting platforms, etc.). * Proven track record in client relationship management and revenue growth. * Exceptional communication and presentation skills. * Analytical mindset with the ability to translate data into actionable insights. * Self-motivated, organized, and able to manage multiple accounts and priorities. * Bachelor’s degree in Business, Travel/Hospitality, or a related field preferred. * This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Assist with compensation program design, market benchmarking, and analytics support. | Requires 2-4 years of HR or compensation analysis experience, advanced Excel skills, and understanding of compensation practices. | Your Destination This position is a remote position.   Your Expedition (Position Overview) We are seeking a highly analytical and detail-oriented Compensation Analyst to join our growing Compensation team. This role will play a key part in the design, evaluation, and administration of compensation programs across the United States and Canada. The ideal candidate brings strong data analysis skills, sound judgment, and experience interpreting compensation frameworks within both U.S. and Canadian labor environments.   You will collaborate closely with HR Business Partners and business leaders to ensure our compensation practices support internal equity, external competitiveness, and compliance with all applicable regulations.   Going the Extra Mile (Responsibilities) * Assist with the design, maintenance, and administration of salary structures, pay grades, and incentive plans. * Conduct compensation benchmarking and market pricing using reputable market survey data. * Analyze internal pay data to support compensation decisions, job evaluations, and salary structure management. * Administer the annual compensation cycle, including merit increases, bonuses, salary reviews, and calibration processes. * Provide compensation guidance to HR Business Partners and hiring managers, ensuring decisions align with organizational policies and market data. * Prepare compensation analytics, dashboards, and reporting to support business decision-making. * Support compliance with relevant U.S. and Canadian wage laws, pay transparency regulations, reporting requirements, and internal controls. * Participate in compensation-related projects such as the creation of a Global Job architecture, policy reviews, and system build out.   Your Passport to Success Qualifications * Bachelor’s degree in Human Resources, Business, Finance, or related field; or equivalent experience. * 2-4 years of compensation analysis or relevant HR experience. * Strong analytical and financial modeling skills; advanced Excel proficiency required. * Experience with compensation tools or HRIS platforms (e.g., ADP Lyric, Workday, Radford, BetterComp) preferred. * Ability to interpret market data, job documentation, and regulatory requirements. * Strong communication and stakeholder partnership skills, with the ability to simplify complex concepts. * High level of integrity, discretion, and attention to detail. * Experience with Canadian compensation practices and a strong understanding of Canadian labor regulations is a plus.   Preferred Qualifications * Experience supporting base pay compensation programs across Global environments. * Familiarity with pay transparency regulations and evolving compensation compliance requirements. * Experience in supporting the design, implementation, and administration of variable pay compensation.   Your Benefits Onboard   In addition to Medical, Dental, and Vision benefits Direct Travel/ATPI offers a Total Rewards Package which includes Retirement Plans, Wellness, Rewards and Recognition, Sustainability, DE&I initiatives, and Mental Health Support.   Embark on the next step in your career journey with Direct Travel!   Direct Travel/ATPI is one of the fastest growing Travel Management Companies (TMC) in the world. By leveraging both the expertise of its people and innovative technology solutions, Direct Travel/ATPI enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. Direct Travel/ATPI has offices globally and is currently ranked among the top providers on Travel Weekly’s Power List. For more information, visit https://www.dt.com/about-us/careers/   Direct Travel/ATPI is an EOE/AA/Veteran/People with Disabilities employer   If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel/ATPI.   #LI-Remote

Supporting HR operations, onboarding, and compliance within a strategic HR framework. | 7+ years of HR experience with a focus on operations, compliance, and stakeholder coordination, but lacks specific senior leadership and strategic advisory experience required for this role. | The Principal HR Business Partner (PHRBP) is a senior, strategic leader who serves as a trusted advisor to leadership, business units and hiring managers, responsible for aligning people strategy with business objectives. This role operates at the highest level of HR partnership, acting as a proactive consultant, change leader, and talent strategist who drives organizational effectiveness, leadership capability and workforce performance at scale. The Principal HRBP also leads and influences enterprise-wide initiatives providing deep, consultative support to complex business units. The PHRBP operates with a high degree of autonomy and addresses critical business challenges. This role will play a pivotal role in partnering with the Senior Director, HR, in identifying opportunities to improve people operations, processes, and workflows. Leveraging tools such as ADP Lyric, the PHRBP will ensure operational efficiency and contribute to enhancing the associate and hiring manager experience. This role will also contribute by sharing best practices, mentoring and guiding other HR Business Partners on the team.   This position reports directly to the Senior Director, Human Resources.   Responsibilities Strategic Business & Consultative Partnership * Partner with leaders to align talent strategies with business goals and long-term growth plans. * Serve as a trusted thought partner and advisor providing strategic guidance on workforce planning, organizational design, leadership effectiveness, employee relations, development, and culture. * Translate the client’s business strategy into integrated and scalable people strategies that drive performance, results, engagement, and capability building. * Proactively identify organizational risks and opportunities and recommend forward-looking and timely solutions. * Partner with hiring managers to develop workforce plans, plan hiring needs and address critical gaps and issues. * Partner with the Centers of Excellence (Compensation, Benefits, Talent Acquisition, People Operations) and peers to ensure alignment, and efficiencies with delivering integrated solutions to the business. * Facilitate seamless and positive employee experiences throughout the employee life cycle. Leadership & Talent Strategy * Advise leaders on performance, succession planning and leadership development. * Drive talent planning, including workforce forecasting, capability building and critical value role identification. * Support development of high-potential leaders, development plans and coaching initiatives. Operational Excellence & Change * Partner with the Senior Director, HR, on complex change management initiatives including reorganizations, acquisitions and transformations. * Identify and implement opportunities to improve HRBP processes and ADP Lyric processes, workflows, and tools to enhance efficiency and scalability. * Leverage ADP Lyric and people analytics to inform decisions, build reports to diagnose organizational health, and to recommend action plans where needed. * Provide insights and recommendations using data-driven storytelling. * Track metrics, streamline data management, and automate routine tasks. * Partner with the Senior Director, HR to develop KPIs for the HRBP team. * Partner with the HRBP and HR team on the standardization of HRBP templates, tools, and scorecards. * Support the Senior Director, HR, on improvement initiatives, including developing strategies, implementation of new approaches, and supporting change management for the HRBP teams and key stakeholders. Employee Relations & Risk Management * Partner with leaders to address performance issues timely and effectively. * Provide expert guidance on complex employee relations issues and sensitive employee matters. * Conduct timely and objective investigations upon receipt of complaint. * Ensure compliance with employment laws and company policies in partnership with Legal and HR COEs. * Mitigate organizational risk through proactive education on policy, employment law and effective communication. * Act as a mentor, coach and positive influence to HRBPs, providing guidance on complex employee matters, leadership development, and improved stakeholder management. * Lead knowledge-sharing sessions to upskill team members on best practices, tools, and market trends. * Serve as a point of escalation for complex or high-priority roles, assisting team members in resolving challenges.   Basic Qualifications Experience * Bachelor’s degree in human resources, business administration, or related field * 10+ years of progressive HR experience, including supporting senior management and executive leaders. * Demonstrated success partnering with leadership teams in complex, fast-paced changing environments. * Strong business acumen with the ability to connect people strategy to financial and operational outcomes. * 2+ years of experience mentoring and leading HR professionals. Skills * Strong consultative and advisory skills with the ability to build trust, partner with, and influence leaders. * Coaching and consultative leadership style. * Advanced employee relations expertise. * Strategic and results-oriented thinking. * Strong executive presence and influencing skills. * Change management and organizational design expertise. * Talent and succession planning expertise. * Analytical problem-solving with ability to interpret data and trends to tell a story. * Strong judgment, confidentiality, and integrity. * Excellent communication, coaching, and facilitation skills. * Exceptional organizational skills, with the ability to manage multiple clients and priorities simultaneously. * Knowledge of Canadian and/or US employment regulations and hiring practices. Technical Proficiency * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). * Experience with data analysis and presenting metrics to drive decision-making. Language Skills * Bilingual in French and English is preferred but not required.   Benefits Onboard In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.   Our Brand Voyage: Direct Travel Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com.   Direct Travel is an EOE/AA/Veteran/People with Disabilities employer   This is a remote position.   #LI-Remote

Design, integrate, and optimize enterprise service applications across the customer lifecycle, ensuring high performance, security, and compliance. | Deep expertise in enterprise applications like Salesforce, ERP, and Smartsheet, with 8+ years in IT enterprise services or related fields, and strong project management and stakeholder communication skills. | Position Overview The Senior IT Enterprise Services Analyst is a senior individual contributor responsible for the strategic design, integration, and continuous improvement of core enterprise service applications—Salesforce, ERP, Smartsheet, GTM, and Customer Success platforms—across the full customer lifecycle: Awareness to Lead, Opportunity to Close, Activation/Utilization, Adoption & Success, Travel Backoffice, and Order to Cash. This role blends deep technical application expertise with business analysis and thought leadership to ensure systems and data support Direct Travel’s E2E Integrated Business Model, including Campaigns, Lead Routing, Qualification, Contracting, Onboarding, Traveler Support, Customer Support, Customer Success, and financial operations.   The analyst will champion end-to-end (E2E) processes spanning lead-to-cash, contract-to-close, and activation-to-adoption, driving standardization, automation, and data integrity across the application stack so that each process is consistently enabled and measurable.   This role will report into the Director, IT Enterprise Services.   Responsibilities Technical Responsibilities * Requirements: Oversee the capture of business requirements, along with negotiating deliverables between business and development teams. * Design Through Delivery: Lead the design, integration, and optimization of enterprise services, while managing the delivery, testing and turnover of features/capabilities to business with a strong emphasis on cloud-based applications and simplicity of design built for scale. * Application Lifecycle Management: Oversee the full lifecycle of enterprise applications and services, ensuring high performance, reliability, and scalability. * Compliance & Security: Ensure compliance with organizational policies, industry regulations, and security standards (e.g., data protection, access controls). * Emerging Technologies: Monitor and analyze emerging technologies (e.g., AI/ML, automation tools) to inform and influence technical strategy and maintain competitive edge. Business & Enterprise Responsibilities * Strategic Roadmaps: Facilitate the execution of defined multi-year roadmaps for enterprise applications, driving alignment with business objectives and maximizing ROI. * Cross-Organizational Leadership: Facilitate collaboration among cross-functional to drive innovation, diversity, and inclusion. * Stakeholder Liaison: Serve as a key liaison between business stakeholders, IT, and external partners, translating business needs into actionable solutions. * Process Optimization: Champion business process analysis and optimization, leveraging data to enhance service delivery and operational efficiency. * Vendor Management: Oversee vendor and service provider relationships, ensuring SLAs are met and value is maximized. * Translating Business Needs: Be the bridge into the business to translate business needs into technical solutions (e.g., cloud architecture). * Define and steward data models KPIs, and dashboards: that provide end-to-end visibility across GTM, Support, Customer Success, Travel Backoffice, and Accounting/Finance, enabling a single integrated view of the customer lifecycle. Cross Collaboration with Peers of the ITES team * Actively participate in ITES team meetings and contribute to strategic planning * Coordinate with other business analysts to ensure alignment across Direct Travel’s Application Ecosystem Initiatives to have a cohesive delivery approach and communication strategy * Collaborate on cross-functional projects that involve multiple CIO teams. * Share knowledge and best practices with peers to promote continuous improvement * Contribute to standards and governance for configuration, integration, change management, and documentation to ensure that all enhancements and new capabilities continue to support the integrated process flow rather than isolated departmental solutions.   Basic Qualifications * Bachelor’s degree in business, Computer Science, Accounting / Finance, Information Systems, or a related field; advanced degree preferred. * 8+ years of experience in IT enterprise services, business operations, or IT leadership, with a proven track record in cross-functional and cross-organizational roles * Deep expertise in Salesforce (Sales/Service/Experience, integrations, data model, automation), cloud ERP, and enterprise work management platforms such as Smartsheet, specifically in the context of lead-to-cash, project delivery, traveler services, customer success, and financial operations. * Strong program and project management skills, with experience delivering large-scale, complex initiatives * Excellent communication and stakeholder management skills, capable of translating the integrated business model into clear technical designs and presenting them to executives and cross-functional teams * Proven ability to analyze and optimize business processes for operational excellence * Experience with vendor management and contract negotiation. * Familiarity with Agile methodologies and continuous improvement practices. * Must be able to lawfully work within the US/Canada and have unrestricted work authorization   Additional Skills * Knowledge of Enterprise Level Application Ecosystems, financial and business processes relevant to Sales, Marketing, Service, Support & ERP systems * Familiarity with customer facing cloud applications * Ability to work effectively in a collaborative, cross-functional environment * Strong analytical and problem-solving skills, with a data-driven approach to identifying bottlenecks across the integrated process and implementing improvements. * Industry certifications such as PMP, ITIL, or cloud platform certifications * Experience with data-intensive solutions, distributed systems, and highly available services. * Strong analytical, decision-making, and problem-solving abilities. * High emotional intelligence and the ability to drive organizational change through influence and collaboration. * Strong understanding of GTM, Support, and Customer Success processes (campaigns, lead management, opportunity management, contracting, implementation, support, renewal, and expansion) and how they are enabled in Salesforce, ERP, Smartsheet, and Customer Success platforms. * Experience designing and supporting customer-facing portals and case/ticketing solutions integrated with back-office travel and financial systems highly recommended. * High emotional intelligence and the ability to drive organizational change and adoption across diverse, cross-organizational teams aligned to a single E2E business model.   This position requires a versatile professional who can lead complex analysis for strategic initiatives, drive the successful implementation and optimization of IT Enterprise Service Applications, and effectively collaborate across teams to achieve broader organizational goals.   Your Benefits Onboard   In addition to Medical, Dental, and Vision benefits, Direct Travel/ATPI offers a Total Rewards Package including Retirement Plans, Wellness, Recognition, Sustainability, DE&I, and Mental Health support.   Embark on the next step in your career journey with Direct Travel!   Direct Travel/ATPI is one of the fastest‑growing TMCs in the world.  By leveraging both the expertise of its people and innovative technology solutions, Direct Travel/ATPI enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. Direct Travel/ATPI has offices globally and is currently ranked among the top providers on Travel Weekly’s Power List. For more information, visit https://www.dt.com/about-us/careers/ [https://www.dt.com/about-us/careers/].   Direct Travel/ATPI is an EOE/AA/Veteran/People with Disabilities employer.   If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel/ATPI.   #LI-Remote

Lead the strategy, integration, and optimization of enterprise applications and digital platforms to support business growth and operational efficiency. | Deep expertise in Salesforce, ERP, and enterprise tools, with success in AI-driven automation and cross-functional program leadership. | Position Overview The Director, IT Enterprise Services is a senior technology leader responsible for the strategy, integration, and optimization of Direct Travel’s core enterprise applications and digital communication platforms that power the end-to-end customer and employee lifecycle. This role oversees platforms such as Salesforce, Smartsheet, GTM and Customer Success tools, and understand the integration points into our Avenir product offering, Data & Analytics platform, ERP and travel backoffice systems for enabling streamlined workflows from marketing and sales through service delivery, travel operations, and order to cash. Reporting to the VP, IT Enterprise Services, the Director builds and leads a high performing team that delivers scalable, cloud-based solutions and AI driven automation to improve efficiency, insight, and experience for global business stakeholders. This is a remote position.   Charter * Define, solution, and deliver business systems across Sales, Account Management, Service, Finance, Travel Backoffice, Operations, ERP, and HR, ensuring seamless integration and operational efficiency. * Establish, own and prioritize an IT enterprise application roadmap for the Go-To-Market ecosystem that drives automation, scalability, and innovation in support of Direct Travel’s growth ambitions. * Continuously enhance internal delivery processes for the full application lifecycle—requirements, architecture, development, testing, deployment, and ongoing support—to ensure predictable, high-quality outcomes. * Implement a planning and prioritization framework that aligns investments to business value, resolves escalations, and promotes clear, executive level communication on critical technology issues. Responsibilities Strategic leadership * Develop and execute the strategic roadmap for enterprise applications within the Salesforce ecosystem along with adoption of AI automation, ensuring alignment with corporate objectives and measurable ROI. * Partner with executive and functional leaders to ensure systems consistently enable an integrated business model across awareness‑to‑lead, opportunity‑to‑close, activation‑to‑adoption, travel backoffice, and order‑to‑cash. * Lead standardization and optimization of lead‑to‑cash, contract‑to‑close, and activation‑to‑adoption processes using modern delivery approaches such as Agile, DevOps, and design thinking. * Stay ahead of market trends in enterprise applications, AI/ML, and communications, recommending innovative initiatives that create competitive advantage in corporate travel management. Technical and platform ownership * Own the architecture, integration, and lifecycle management of the enterprise application portfolio, including Salesforce (Sales, Service, Experience/CPQ), Smartsheet, with knowledge of connectivity with downstream systems such as ERP, travel back office, and boundary systems. * Define and maintain data models, KPIs, and executive dashboards that provide end-to-end visibility into revenue, margin, operational performance, and customer experience. * Ensure all platforms adhere to cybersecurity, compliance, and data protection standards appropriate for a global travel management organization. Business enablement and AI automation * Serve as strategic partner to business units, translating requirements into integrated solutions that combine enterprise applications, digital communication strategies, and AI-driven automation. * Identify, design, and implement AI-powered capabilities—such as predictive analytics, intelligent routing, chatbots, and process automation—to reduce manual effort and improve decision quality. * Champion adoption and change management for new tools and capabilities, ensuring users understand features, workflows, and expected business outcomes. * Lead vendor evaluation, selection, and ongoing relationship management for key SaaS, Unified Communications, and AI platforms, negotiating contracts and managing SLAs to maximize value. Team leadership and operating model * Build and mentor a high-performing IT Enterprise Services team that spans application architecture, configuration, integration, support, and customer success. * Establish governance standards and best practices for configuration management, integration patterns, release management, and quality assurance across the portfolio. * Coordinate cross-functional initiatives that involve Sales, Marketing, Finance, Operations, HR, Travel Operations and the Avenir Product team to ensure cohesive implementation and sustainable process improvements. Cross Collaboration with Peers of the ITES team * Actively participate in ITES team meetings and contribute to strategic planning. * Coordinate with other business analysts to ensure alignment across Direct Travel’s Application Ecosystem Initiatives to have a cohesive delivery approach and communication strategy. * Collaborate on cross-functional projects that involve multiple CIO teams. * Share knowledge and best practices with peers to promote continuous improvement. * Contribute to standards and governance for configuration, integration, change management, and documentation ensuring support of integrated process flows rather than isolated solutions.   Basic Qualifications * Bachelor’s degree in business, Computer Science, Information Systems, Accounting/Finance, or related field; advanced degree preferred. * 10+ years of progressive experience in enterprise applications, IT leadership, or communications technology management, including end‑to‑end application lifecycle ownership. * Deep expertise with Salesforce (Sales/Service/Experience/CPQ, integrations, data model, automation), ERP platforms, enterprise work management tools (e.g., Smartsheet). * Demonstrated success implementing AI driven automation to optimize business processes and enhance both customer and employee experience. * Proven track record leading complex, cross-functional programs using modern delivery methodologies and driving measurable business results. * Strong communication, presentation, and stakeholder management skills, including the ability to distill technical concepts for executive audiences. * Experience with vendor management, contract negotiation, and ongoing budget and SLA ownership. * Familiarity with Agile and continuous improvement practices and authorization to work in the US/Canada without sponsorship. * Must be able to lawfully work within the US/Canada and have unrestricted work authorization.   Additional Skills * Knowledge of Enterprise Level Application Ecosystems, financial and business processes relevant to Sales, Marketing, Service, Support & ERP systems. * Familiarity with customers facing cloud applications. * Ability to work effectively in a collaborative, cross-functional environment. * Strong analytical and problem-solving skills, with a data-driven approach to identifying bottlenecks across the integrated process and implementing improvements. * Industry certifications such as PMP, ITIL, or cloud platform certifications. * Experience with data-intensive solutions, distributed systems, and highly available services. * Strong analytical, decision-making, and problem-solving abilities. * High emotional intelligence and the ability to drive organizational change through influence and collaboration. * Strong understanding of GTM, Support, and Customer Success processes and how they are enabled in Salesforce, ERP, Smartsheet, and Customer Success platforms. * Experience designing and supporting customer-facing portals and case/ticketing solutions integrated with back-office travel and financial systems. * Background in corporate travel technology, including Go-To-Market and travel backoffice processing and platforms Salesforce, Smartsheet, Marketo. This position requires a versatile professional who can lead complex analysis for strategic initiatives, drive the successful implementation and optimization of IT Enterprise Service Applications, and effectively collaborate across teams to achieve broader organizational goals.   Your Benefits Onboard   In addition to Medical, Dental, and Vision benefits, Direct Travel/ATPI offers a Total Rewards Package including Retirement Plans, Wellness, Recognition, Sustainability, DE&I, and Mental Health support.   Embark on the next step in your career journey with Direct Travel!   Direct Travel/ATPI is one of the fastest‑growing TMCs in the world.  By leveraging both the expertise of its people and innovative technology solutions, Direct Travel/ATPI enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. Direct Travel/ATPI has offices globally and is currently ranked among the top providers on Travel Weekly’s Power List. For more information, visit https://www.dt.com/about-us/careers/ [https://www.dt.com/about-us/careers/].   Direct Travel/ATPI is an EOE/AA/Veteran/People with Disabilities employer.   If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel/ATPI.   #LI-Remote