Diné Development Corporation

Provide advanced technical support for healthcare IT systems, manage incidents, maintain documentation, and assist with software deployment and user training. | At least 5 years in enterprise or health IT support, bachelor's degree, Public Trust clearance, and strong troubleshooting skills in healthcare information systems. | The User Support Specialist (Senior) provides advanced technical support for the Indian Health Service Resource and Patient Management System (RPMS) environment, including applications, systems, databases, and site-specific configurations. This role analyzes, diagnoses, and resolves complex user issues; escalates unresolved problems through defined workflows; maintains knowledge base content and support procedures; supports software installation, configuration, upgrades, and transitions; prepares reports; and assists with training-related activities that help users adopt and operate RPMS software effectively. Performs other related duties as assigned. Responsibilities Provide advanced technical support for RPMS applications, systems, databases, and business-function issues. Analyze incoming incidents and service requests, troubleshoot problems, and resolve issues using technical expertise, knowledge base records, and software documentation. Escalate unresolved issues to the appropriate SMEs, application teams, developers, or technical support groups after exhausting appropriate troubleshooting steps. Track incidents and requests from intake through closure using Government-provided tools and IHS-defined workflows. Prioritize urgent and critical tickets in accordance with established support guidelines. Assist users with site-specific configuration issues and provide remote or approved onsite support as needed. Install and configure RPMS software in support environments and build expertise that can be used to assist customer sites with setup and installation. Support users during software upgrades, patching activities, version transitions, and related change events. Maintain and update knowledge articles, internal procedures, support documentation, and related support websites to improve issue resolution and user self-service. Help maintain helpdesk tool configuration, tables, and audit support associated with RPMS Tier 3 user support. Prepare user support reports, dashboards, and other management reporting as requested. Support training and user adoption activities as needed, including helping prepare the field for new or updated software capabilities. Performs other related duties as assigned. Qualifications Years of Experience: 5+ years of experience in enterprise application support, IT help desk, Tier 2/Tier 3 support, or health IT support. Education Level: Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). Clearance Requirements: Public Trust Certification Requirements: ITIL is a plus Demonstrated ability to troubleshoot complex software application, system, database, and configuration issues. Experience managing incidents and requests in a structured helpdesk or ticketing environment. Strong written communication skills for knowledge base articles, procedures, and support documentation. Ability to work across technical and functional teams to triage and escalate issues appropriately. Ability to support software installation, configuration, upgrades, and user transition activities. Ability to produce reports and communicate ticket status, trends, and recurring issues to management. Ability to work in a healthcare or mission-critical support environment with service expectations tied to responsiveness and user satisfaction. Ability to comply with applicable Government privacy, security, onboarding, and access requirements associated with federal IT support work. Preferred 5+ years of experience in enterprise application support, IT help desk, Tier 2/Tier 3 support, or health IT support. Experience supporting RPMS, VistA, EHR, practice management, clinical applications, or other healthcare information systems. Familiarity with MUMPS, InterSystems Cache, VA FileMan, SQL/databases, or similar legacy-to-modern application environments. Experience with knowledge management, SOP maintenance, and user-facing technical documentation. Familiarity with ITIL-based incident, request, and escalation practices. Experience supporting software deployments, upgrades, and customer transition events. Experience supporting user training, job aids, or end-user adoption efforts. Exposure to Section 508/accessibility-aware documentation practices. About Us Diné Development Corporation (DDC) is a Navajo Nation–owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve. Benefits Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement. Equal Opportunity & Compliance Statement This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify. DDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process, please contact Recruiting for assistance recruiting@ddc-dine.com

Maintain and upgrade mainframe DBMS software in compliance with security guidelines, lead software installations using SMP/E, analyze outages and lead mitigation efforts. | Active Secret Clearance, possession of IAT Level 1 certification (A+CE, CCNA-Security, Network+ CE, or SSCP), and experience with mainframe DBMS and security compliance. | DDC- IT Services is seeking a qualified candidate to fill the role of a Senior Database Admin (ADABAS). This individual will maintain software and DBMS environments in compliance with the STIG and/or the SRG. Job Duties and Responsibilities: • Maintain software and DBMS environments in compliance with the STIG and/or the SRG. This includes keeping software at a vendor supported version, applying necessary security software patches within the required timeframe, and maintaining required documentation as outlined in the STIG. Maintain any and all software exits associated with the software maintained in this SOW, regardless of the language used to write the exit. • Maintain a working knowledge of departmental SOPs. Ensure that all work is completed using the documented procedures, to include updating and maintaining tickets, change requests, and documentation. • DBMS, including all changes and upgrades. Provide a report to the supported Government POC on customer questions. • Use SMP/E to install software as a lead technician within the IBM SMP/E. • Install, customize, upgrade and maintain Data Base Management Systems (DBMS) Software on mainframe computer platforms running z/OS. Participate in planning and executing database migrations, application software upgrades/migrations. • Analyze reasons for outages to provide RCA reports, give presentations to managements about RCA, and lead mitigation efforts of a team of technicians. • Demonstrate a thorough understanding and experience of the IBM SMP/E environment while using SMP/E to install software as a lead technician. • Other duties as assigned. Job Requirements (Education/Skills/Experience): • Must have an active Secret Clearance* Must currently possess one of the IAT Level 1 certifications: • A+CE • CCNA-Security • Network+ CE • SSCP Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC's ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify. #ddcitservicesjobs #LI-DNP

Manage and coordinate IT infrastructure projects with cybersecurity focus, oversee project planning, execution, and reporting, and ensure compliance with contractual and technical standards. | Bachelor's degree or Project Management certification, 5+ years IT/infrastructure project management experience, active Public Trust clearance, proficiency with project management tools, and strong leadership and communication skills. | The Mid-Level Project Manager is responsible for coordinating and overseeing infrastructure and IT-related projects with a focus on cybersecurity alignment. This role provides full lifecycle project management-covering planning, execution, monitoring, and reporting-while ensuring all project objectives are met within the defined scope, schedule, and budget. The Project Manager interfaces with technical teams, stakeholders, and external vendors to drive quality delivery and ensure compliance with contractual and technical standards. • This position is contingent upon contract award.* Job Duties and Responsibilities: • Manage and coordinate the execution of field and task-level infrastructure projects with a focus on ITA Cyber Security alignment. • Oversee project planning, scheduling, and task assignments to ensure timely and quality deliverables. • Interface with stakeholders including end users, technical teams, vendors, and client services to ensure cross-functional coordination. • Monitor project scope, schedule, and cost performance, and ensure alignment with organizational objectives. • Analyze technical, methodological, or tool-related project issues and propose effective solutions. • Supervise personnel involved in project execution, providing clear direction and quality oversight. • Manage vendor integrations and oversee tracking and evaluation of third-party deliverables. • Prepare project documentation, including project plans, Work Breakdown Structures (WBS), risk registers, quality assurance plans, communication plans, and progress reports. • Maintain continuous customer engagement to ensure satisfaction and contract compliance. • Use judgment and analytical skills to resolve non-routine project issues and identify process improvement opportunities. • Other duties as assigned. Job Requirements (Education/Skills/Experience): • Bachelor's degree (BS/BA) in Business, Information Technology, Engineering, or related discipline or Project Management certification (PMP or FAC/PPM or equivalent). • US citizen with active Public Trust clearance (or higher level clearance) required. • Minimum of 5 years of relevant project management experience in IT or infrastructure projects. • Experience leading multidisciplinary project teams and coordinating with cybersecurity stakeholders. • Proficient in project management tools and practices (e.g., MS Project, Jira, ServiceNow). • Strong communication, leadership, and analytical skills. • Demonstrated ability to manage multiple simultaneous projects or task orders. Preferred Qualifications: • Experience supporting federal government IT programs or working within government contracting environments. • Familiarity with NIST, FISMA, or FedRAMP standards and security controls. • Understanding of infrastructure environments (cloud, network, systems) and cybersecurity integration. Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC's ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.