Diligent Corporation

Lead and manage a sales development team to achieve targets, improve processes, and communicate business status. | 7-10+ years in sales and sales development, proven success managing teams, strong communication skills with senior executives, and understanding of sales processes. | About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Sales Development team is tasked with lead qualification and setting up appointments for the Sales team to pursue and ultimately sign new clients. This is a great role for a passionate Manager looking for the autonomy to help grow the business with a solution-oriented and analytical approach. The Senior Manager, Sales Development is responsible for leading and directly managing our Sales Development team. This is the perfect role for an ambitious Manager who is excited by the prospect of providing hands on leadership to the team, whilst balancing the achievement of team targets within region by providing guidance, coaching and expertise on effective lead qualification methodologies. Key Responsibilities Own the team quota and drive predictable attainment through clear targets, weekly operating rhythm, and rapid course correction. Lead and manage a team of SDRs/BDRs/TLs to deliver consistent, predictable performance to defined targets. Be accountable for hiring, onboarding, training, and ongoing development of SDRs and TLs, including certification, call coaching, and career progression. Provide active participation and leadership in internal meetings, identifying and driving process improvements and stronger market execution. Communicate business status effectively during forecast calls, covering pipeline health, conversion trends, risks, and mitigation plans. Achieve a minimum of 80% of monthly goals, with clear variance analysis and action plans to recover gaps. Required Experience/Skills 7-10 years+ experience in Sales and Sales Development, including proven success with managing teams. A demonstrated understanding of sales processes and building inbound Sales Development models. Demonstrated ability to articulate unique propositions of the product and obtain product knowledge. Demonstrated ability to communicate effectively with senior level executives. Ability to inspire, motivate, and lead a team toward achieving and exceeding targets. Strong decision-making skills and the ability to provide clear direction. Strong customer-centric approach with the ability to understand and respond to customer needs. Understands the objectives and key results for the company relating to team focus and impact to these. U.S pay range $99,200—$124,100 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Leading product marketing strategy, go-to-market execution, and stakeholder engagement for Diligent's Third-Party Risk Management solutions. | Requires 7+ years in B2B SaaS marketing with deep expertise in third-party risk management, compliance, or GRC, and experience leading product launches and market positioning. | About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview The Product Marketing team at Diligent is responsible for shaping how our products are positioned, understood, and adopted in the market. Working at the intersection of Product, Sales, Marketing, Enablement, and Customer Success, the team translates complex GRC capabilities into clear, compelling narratives that resonate with buyers and differentiate Diligent as a market leader. Product Marketing plays a critical role in defining go-to-market strategy, enabling revenue growth, and informing product direction through deep market and customer insight. The Sr. Manager of Product Marketing, Third-Party Risk Management (TPRM) will own the strategic positioning, messaging, and go-to-market execution for Diligent’s Third-Party Risk Management portfolio. This role reports to senior product marketing leadership within the Compliance Business Unit and serves as the primary subject-matter expert for TPRM across the company. The Director will define the market narrative, lead GTM strategy and launches, enable sales and customer-facing teams, and provide domain-driven insights to influence product strategy. Deep expertise in compliance and third-party risk management is essential to success in this role. Key Responsibilities Go-to-Market Leadership: Define and execute the end-to-end GTM strategy for Third-Party Risk Management solutions, ensuring alignment across Product, Sales, Marketing, Enablement, and Customer Success. Positioning & Messaging: Own market positioning and messaging grounded in third-party risk and compliance domain expertise; ensure consistency across all customer and internal touchpoints. Market & Competitive Intelligence: Lead market analysis, ICP and persona definition, competitive intelligence, and Voice of Customer insights to inform GTM strategy and product direction. Product Launches: Drive cross-functional launch readiness for new TPRM capabilities, including sales enablement, customer education, and market activation. Sales & Field Enablement: Equip sales, pre-sales, and customer teams with compelling narratives, assets, and training to support pipeline growth and strategic deals. Performance Measurement: Define success metrics for product marketing initiatives and continuously optimize GTM execution based on results. Required Experience / Skills 7+ years of experience in B2B SaaS marketing, with significant time spent in product marketing or technical marketing roles. Deep domain expertise in third-party risk management, compliance, or GRC, with the ability to speak credibly to compliance, risk, procurement, and legal stakeholders. Proven experience leading product marketing strategy and GTM execution for B2B SaaS products in complex, regulated markets. Strong ability to translate sophisticated technical solutions into clear, differentiated market narratives and sales motions. Demonstrated success influencing senior cross-functional stakeholders and partnering closely with Product and Sales leadership. Experience owning product launches, positioning, sales enablement, and market insight end-to-end. Preferred Experience Experience marketing enterprise or upper-mid-market compliance, risk, or data-driven platforms. Background working closely with compliance officers, risk leaders, procurement, or legal personas. Strong analytical mindset with experience using market data, customer insight, and performance metrics to guide strategy. Prior experience contributing to analyst relations, thought leadership, or category creation efforts. U.S pay range $151,000—$189,000 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Manage customer onboarding, training, and ongoing engagement to ensure satisfaction, retention, and growth while coordinating across internal teams and supporting customer success initiatives. | 3-5 years in account management or project management with strong SaaS technology knowledge, excellent communication and presentation skills, customer focus, and ability to work with senior leaders. | About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: At Diligent, we’re seeking an experienced and proactive Customer Success Manager to drive seamless customer onboarding, deliver impactful training, and foster strong, long-lasting relationships. This role is key to ensuring customer satisfaction, retention, and continued growth through meaningful engagement with our products. Please note, this position is a 12 month fixed-term contract. The ideal candidate is a collaborative professional who excels in a customer-centric environment and has a track record of partnering with senior leaders of large, multi-national organizations. With a deep understanding of governance, risk, and compliance (GRC) challenges, you’ll leverage Diligent’s solutions to help customers navigate their most complex governance needs while driving product adoption and success. Key Responsibilities • Seamless project management through all phases of the customer relationship, including managing the users of Diligent’s applications; the Board Directors and Corporate Executives. • Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Diligent’s products and services to then be passed to the Expansion Sales team. • Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. • Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. • Provide customer feedback on solutions in order to assist in continuous improvement of the Diligent products • Ability to successfully manage multiple clients and products in an organized and meticulous manner • Ability to step in and assist with Director, Customer Success responsibilities when needed to assist the team and to report up to the management • Act as liaison between multiple internal teams (services, sales operations, marketing, and sales) • Assist in coaching, mentoring, and talent development of the broader Customer Success team. Required Experience/Skills • 3-5 years experience in account management, sales, or technical project management. • A passion for collaboration and a deep understanding of the technology involved in SaaS. • Excellent Project Management expertise and experience. • Outstanding communication skills, both written and verbal. • Strong Presentation skills and experience working with C-Level Executives and Directors. • Strong technical focus and detailed knowledge of Microsoft Office Applications. • Superb personal organizational skills to ensure all client commitments are met. • Customer focused.  Able to deliver extremely high levels of customer satisfaction. • Able to perform well in the face of tight deadlines and tough technical and organizational challenges. What Diligent Offers You • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.