Diligent Corporation

Lead sales efforts in the public sector, develop territory attack plans, manage sales pipeline, and utilize sales tools to achieve revenue targets. | Minimum 2 years SaaS sales experience, prospecting skills, familiarity with sales engagement tools, and a bachelor's degree. | About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview The Account Manager I in our Mission-Driven Organization is focused on leading new sales in the public sector (K-12, community colleges, and local government). This individual will join an elite team of sales professionals who are intellectually curious, act as consultative advisors and are results driven. The Account Manager I is empowered to lead their territory and is responsible for exceeding new bookings revenue targets, driving year-over-year growth and defined OKRs. Success in this role stems from territory attack planning, strategic account management and strong solution-selling skills. Key Responsibilities Lead sales with a consultative approach and Challenger mindsight. Design and execute territory attack plans to expand market share, exceed revenue targets and drive YoY growth. Build strong sales pipeline, from both marketing lead generation and self-prospecting efforts. Lead with a disciplined sales process and management resulting in a predictable sales engine. Ownership of territory through personal brand, awareness and thought leadership. Achieve defined OKRs (Objective and Key Results). Exceed new bookings revenue targets. Area of Focus Develop an expert knowledge in Diligent's public sector industry SaaS offerings. Apply the Challenger sales methodology during the sales process. Understand customer needs and help develop solutions through the Company’s offerings. Utilize MEDDICC qualification framework throughout the sale process. Present Diligent’s solutions via in-person and web demonstrations. Research and understand the market for Diligent’s solutions, including competitor analysis to ensure client retention. Prospect new leads to supplement inbound enquires and build upgrade pipeline. Maintain detailed records in Salesforce and strong forecasting. Leverage sales tools such as Gong.io, Salesforce, LinkedIn Sales Navigator, SalesLoft, and Outreach to continually improve skills and development. Effectively leverage company resources in supporting sales and campaigns. Marketing, sales development, customer success, support, engineering, professional services, and executives. Provide constant feedback on product, design, marketing, and customer/market behaviors to support our innovation and delivery of leading solutions and experiences for our customers. Required Experience/Skills Minimum 2 years SaaS sales experience with a demonstrated track record of exceeding revenue targets. Excellent prospecting skills and experience with outreach campaigns and cold calling. Experience managing a sales pipeline and leading multiple opportunities simultaneously. Comfort applying Challenger Sales principles during a sales process. Proven ability to take complex problems and deliver simple solutions. Outstanding communication and presentation skills, both verbal and written. Familiarity with modern sales engagement and automation tools such as LinkedIn Sales Navigator, SalesLoft, and Salesforce. Bachelor’s degree or equivalent. U.S pay range $60,000—$72,000 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Lead regional marketing strategies, execute campaigns and events, and partner with sales to drive pipeline growth. | Over 10 years of marketing leadership, experience in enterprise events, team management, and proficiency in Salesforce, Tableau, and 6sense. | About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Senior Director of Marketing is a foundational player in strategizing, nurturing and reporting against targets to drive growth. This role will partner closely with Americas Sales leadership, Marketing leadership, Insides Sales, and Operations to ensure marketing is executing events and campaigns targeting the growth mix for the region. This individual will spearhead the conversion of their team's driven leads and target account engagement by partnering with MOPs, Insides Sales and sales to create and test sales plays to drive conversion. Key Responsibilities • Grow and deliver marketing activities and pipeline for the America region by attending, hosting and launching regional specific campaigns and events with existing customers . • Partner closely with Sales leadership to ensure alignment on priorities, build and evolve effective marketing plans that meet/exceed pipeline goals. • Partner with Solutions Marketing to identify market trends, competitive landscape, and addressable market to guide regional priorities. • Develop and execute customer-driven, regional marketing strategies and programs to increase demand, pipeline and expansion. • Work closely with teams across Marketing to formulate and drive initiatives - webinars, campaigns, events, conferences, and seminars - to generate or nurture qualified leads from target accounts and accelerate pipeline. • Lead the teams that own execution for targeted 3rd party regional event, campaigns, and field plays. Ensure seamless execution from concept to post-event analysis. • Closely monitor KPIs and metrics to measure program effectiveness. Analyse data to optimize programs and demonstrate ROI to senior management. • Manage budgets effectively, ensuring resources are allocated efficiently to maximize ROI. • Build and maintain relationships with vendors, agencies, and strategic partners to enhance execution and maximize sponsorship opportunities. • Establish and maintain strong relationships with stakeholders, including sales team, product marketing, solutions marketing, demand generation, content marketing, brand, and executive leadership. • Hire and coach top talent. Recruit, train, and motivate a dynamic organization of marketing leaders and individual contributors, empowering them with the skills to meet and exceed KPIs. Required Experience/Skills • 10+ years of Marketing leadership experience with a focus on partnering with regional Sales leaders to drive pipeline. • 8+ years of experience successfully managing and leading high-performing teams of at least 3+ members. • 4+ years of driving and scaling ABM. • Proven track record of developing and executing successful field marketing strategies that drive revenue growth and market expansion. • Demonstrated ability to set and achieve ambitious goals, fostering a culture of high performance and accountability within the team. • Deep understanding of event operations, agency management, and industry best practices for enterprise-level events. • Strong analytical and strategic thinking skills with the ability to leverage data and insights to drive impactful decisions. • Excellent written and verbal communication skills with the ability to effectively convey complex information to diverse audiences. • Proficiency in Salesforce, Tableau, and 6sense or CommonRoom. U.S pay range $200,000-$250,000 USD What Diligent Offers You • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Manage customer onboarding, training, and ongoing engagement to ensure satisfaction, retention, and growth while coordinating across internal teams and supporting customer success initiatives. | 3-5 years in account management or project management with strong SaaS technology knowledge, excellent communication and presentation skills, customer focus, and ability to work with senior leaders. | About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: At Diligent, we’re seeking an experienced and proactive Customer Success Manager to drive seamless customer onboarding, deliver impactful training, and foster strong, long-lasting relationships. This role is key to ensuring customer satisfaction, retention, and continued growth through meaningful engagement with our products. Please note, this position is a 12 month fixed-term contract. The ideal candidate is a collaborative professional who excels in a customer-centric environment and has a track record of partnering with senior leaders of large, multi-national organizations. With a deep understanding of governance, risk, and compliance (GRC) challenges, you’ll leverage Diligent’s solutions to help customers navigate their most complex governance needs while driving product adoption and success. Key Responsibilities • Seamless project management through all phases of the customer relationship, including managing the users of Diligent’s applications; the Board Directors and Corporate Executives. • Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Diligent’s products and services to then be passed to the Expansion Sales team. • Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. • Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. • Provide customer feedback on solutions in order to assist in continuous improvement of the Diligent products • Ability to successfully manage multiple clients and products in an organized and meticulous manner • Ability to step in and assist with Director, Customer Success responsibilities when needed to assist the team and to report up to the management • Act as liaison between multiple internal teams (services, sales operations, marketing, and sales) • Assist in coaching, mentoring, and talent development of the broader Customer Success team. Required Experience/Skills • 3-5 years experience in account management, sales, or technical project management. • A passion for collaboration and a deep understanding of the technology involved in SaaS. • Excellent Project Management expertise and experience. • Outstanding communication skills, both written and verbal. • Strong Presentation skills and experience working with C-Level Executives and Directors. • Strong technical focus and detailed knowledge of Microsoft Office Applications. • Superb personal organizational skills to ensure all client commitments are met. • Customer focused.  Able to deliver extremely high levels of customer satisfaction. • Able to perform well in the face of tight deadlines and tough technical and organizational challenges. What Diligent Offers You • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.