DigitalGenius

Conduct tailored product demonstrations, develop technical expertise, support implementation and onboarding, and collaborate with teams to align solutions with customer needs. | 2+ years SaaS Sales Engineer or Solutions Consultant experience, strong consultative sales skills, technical aptitude including API experience, self-starter attitude, and ability to work in a hybrid environment. | At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We’re looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins. Responsibilities Conduct product demonstrations focused on value that showcase DG as the premier AI solution for e-commerce brands Develop and maintain expertise in feature functionality and practical application of all our product offerings Help companies to understand and evaluate the technical capabilities of our products and ensuring technical alignment Understand and interpret prospective customer requirements, delivering customised product demonstrations to match customer needs Design, validate and document technical solutions to share with prospective customers Collect and analyse feedback from prospective customers to influence roadmap, collaborating with engineering, and product management teams to meet our prospects' business challenges and align with our internal business objectives Supporting our implementation team with the technical work required for pilots Helping with training and onboarding new customers Training and supporting partners 2+ years of experience as a SaaS Sales Engineer/Solutions Consultant, preferably within the e-commerce space Proven experience in assisting Account Executives by demonstrating critical thinking, offering proactive recommendations, and displaying the confidence necessary to successfully close deals. A self-starter able to work independently and within a team Passionate about technology and how it can be used to drive business impact Willing to contribute to an amazing work culture and environment Comfortable with the rapid, unpredictable nature of a tech start-up Uses initiative when challenged Experience working with APIs Ambitious and Motivated Hybrid Role Competitive Salary Generous Vacation Policy (20 Days) Monthly Fitness Stipend Medical, Dental, and Vision Health Insurance for US-based Employees 401k for US-based Employees

Lead US commercial growth by developing and executing sales strategies, managing sales teams, and building relationships with enterprise ecommerce clients. | 7+ years in B2B SaaS sales with at least 3 years in leadership, experience closing enterprise deals, knowledge of US ecommerce and customer support, and ability to work remotely. | About DigitalGenius DigitalGenius is an AI-powered tech startup revolutionising customer support for ecommerce brands. Our cutting-edge solutions integrate seamlessly with existing systems to automate and optimize customer service, reduce operational costs, and enhance customer experience. Backed by leading investors and used by top-tier online retailers (On, Selfridges, Honey Love…). We are scaling rapidly across global markets. We’re now looking for an ambitious and experienced Head of Sales to lead our US commercial growth, build strategic relationships, and drive revenue. This is a great opportunity as one of our main company goals at the moment is US expansion. Role Overview As our Head of Sales, you will be responsible for driving new business acquisition and building a strong pipeline across mid-market and enterprise ecommerce brands in North America. You’ll work directly with our CEO and global leadership team to shape go-to-market strategy, grow brand presence, and close deals in a fast-paced, high-growth environment. You will directly manage our US AEs and indirectly support our business development and customer success functions. 7+ years of B2B SaaS sales experience, ideally with at least 3 years in a leadership or sales director role. Proven track record of closing deals with upper mid market and enterprise logos Deep understanding of the US ecommerce and/or customer support ecosystem. Self-starter mentality with strong communication, negotiation, and presentation skills. Experience in a startup or high-growth environment is highly desirable. Familiarity with CRM systems and sales tools (Hubspot….. ) Comfortable working remotely and independently across time zones. Key Responsibilities Develop and execute a strategic sales plan to achieve and exceed US revenue targets. Identify key growth sectors within the US ecommerce market and tailor outreach accordingly. Build strong relationships with C-level executives, heads of customer experience, and other key stakeholders. Work closely with marketing and product teams to ensure alignment on lead generation and product positioning. Maintain accurate pipeline forecasts and CRM hygiene Represent DigitalGenius at industry events, conferences, and client meetings across the US. Maintain up-to-date documentation of all sales processes and Standard Operating Procedures (SOPs). Ensure a consistent, repeatable approach to how we sell Build and mentor a growing US sales team as the business scales. Fully remote Competitive Salary Generous Vacation Policy (20 Days) Annual Company Week Off (in addition to Vacation Policy) Monthly Fitness Stipend Medical, Dental, and Vision Health Insurance for US-based Employees 401k for US-based Employees We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.