DigitalGenius

Leading technical implementation of AI solutions, collaborating with clients to tailor integrations, and providing technical training and troubleshooting. | Over 3 years of experience in technical solutions or SaaS implementation, strong API/system integration knowledge, excellent troubleshooting and communication skills, and ability to manage multiple projects. | Company: At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant team based globally, with offices in London and New York, and we're on a mission to lead the industry in AI-powered customer service. Role & Responsibilities: As a Technical Implementation Manager at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. You'll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include: Leading the technical implementation of our AI solutions, ensuring best practices and quality standards. Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms. Conducting training sessions and workshops to empower customers to utilize our solutions effectively. Monitoring implementation progress and ensuring the timely delivery of projects. Identifying and troubleshooting any technical issues that may arise during the implementation phase. Continuously gathering feedback from customers to improve the implementation process and enhance our offerings. This role is open to candidates in both the US and Canada, working East Coast business hours. Required: 3+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment. Strong understanding of APIs and system integrations. Excellent problem-solving skills and the ability to troubleshoot technical issues effectively. Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences. Proven experience in managing multiple projects simultaneously while meeting deadlines. Preferred: Experience in the e-commerce or AI industry. Familiarity with customer service platforms and helpdesk systems. Fully remote with all-access to workspace of your choice. Competitive Salary & Equity Package Generous Vacation Policy (25 Days) Birthday Off (in addition to Vacation Policy) Monthly Fitness Stipend Medical, Dental, Vision Health Insurance for US-based Employees 401k for US-based Employees We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Leading technical implementations, customizing solutions, and training clients to ensure successful integration of AI solutions. | 3+ years in SaaS technical implementation, strong API knowledge, excellent communication, and project management skills. | Company: At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant team based globally, with offices in London and New York, and we're on a mission to lead the industry in AI-powered customer service. Role & Responsibilities: As a Technical Implementation Manager at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. You'll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include: • Leading the technical implementation of our AI solutions, ensuring best practices and quality standards. • Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. • Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms. • Conducting training sessions and workshops to empower customers to utilize our solutions effectively. • Monitoring implementation progress and ensuring the timely delivery of projects. • Identifying and troubleshooting any technical issues that may arise during the implementation phase. • Continuously gathering feedback from customers to improve the implementation process and enhance our offerings. This role is open to candidates in both the US and Canada, working East Coast business hours. Required: • 3+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment. • Strong understanding of APIs and system integrations. • Excellent problem-solving skills and the ability to troubleshoot technical issues effectively. • Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences. • Proven experience in managing multiple projects simultaneously while meeting deadlines. Preferred: • Experience in the e-commerce or AI industry. • Familiarity with customer service platforms and helpdesk systems. • Fully remote with all-access to workspace of your choice. • Competitive Salary & Equity Package • Generous Vacation Policy (25 Days) • Birthday Off (in addition to Vacation Policy) • Monthly Fitness Stipend • Medical, Dental, Vision Health Insurance for US-based Employees • 401k for US-based Employees We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Conduct tailored product demonstrations, develop technical expertise, support implementation and onboarding, and collaborate with teams to align solutions with customer needs. | 2+ years SaaS Sales Engineer or Solutions Consultant experience, strong consultative sales skills, technical aptitude including API experience, self-starter attitude, and ability to work in a hybrid environment. | At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We’re looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins. Responsibilities Conduct product demonstrations focused on value that showcase DG as the premier AI solution for e-commerce brands Develop and maintain expertise in feature functionality and practical application of all our product offerings Help companies to understand and evaluate the technical capabilities of our products and ensuring technical alignment Understand and interpret prospective customer requirements, delivering customised product demonstrations to match customer needs Design, validate and document technical solutions to share with prospective customers Collect and analyse feedback from prospective customers to influence roadmap, collaborating with engineering, and product management teams to meet our prospects' business challenges and align with our internal business objectives Supporting our implementation team with the technical work required for pilots Helping with training and onboarding new customers Training and supporting partners 2+ years of experience as a SaaS Sales Engineer/Solutions Consultant, preferably within the e-commerce space Proven experience in assisting Account Executives by demonstrating critical thinking, offering proactive recommendations, and displaying the confidence necessary to successfully close deals. A self-starter able to work independently and within a team Passionate about technology and how it can be used to drive business impact Willing to contribute to an amazing work culture and environment Comfortable with the rapid, unpredictable nature of a tech start-up Uses initiative when challenged Experience working with APIs Ambitious and Motivated Hybrid Role Competitive Salary Generous Vacation Policy (20 Days) Monthly Fitness Stipend Medical, Dental, and Vision Health Insurance for US-based Employees 401k for US-based Employees