Digital Science

Support GFN customers in leveraging Overleaf, develop user documentation, and collaborate with internal teams to enhance customer experience. | 3+ years in B2B software customer success or research organization, excellent communication skills, proactive and organized, with a passion for customer advocacy. | GFN Customer Engagement Manager, Overleaf Application Deadline: 26 February 2026 Department: Customer Employment Type: Full Time Location: USA, Remote Description About us We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us? Your new role - At Digital Science, we put our customers at the core of everything we do. We strive to provide an exceptional experience for our rapidly growing list of global Government, Funder & Nonprofit (GFN) customers—from the first touchpoint, through our implementations, and as they work day-to-day within our platforms. As a Customer Engagement Manager, you will play a key role in supporting our GFN customers as they leverage Digital Science solutions, specifically Overleaf, to transform how they write and collaborate in LaTeX. You’ll be reporting to our Head of Customer Engagement, GFN and will work alongside our Support, Product, and Sales teams to help customers get the most out of Overleaf. You will lead training and engagement initiatives, promote the use of new features, recommend best practices, and capture user feedback along the way. What you’ll be doing Develop deep knowledge of Digital Science, its solutions, and GFN customer research workflows, while supporting implementations and delivering engaging web-based training to onboard new Overleaf customers. Be the first-line contact for key GFN customer questions and issues, working with the appropriate internal teams (e.g., Support, Product, Sales) to solve problems and manage them through to resolution. Create clear user-facing documentation and communications while demonstrating and promoting Overleaf features to help customers maximize product value. Support the Customer Support, Marketing, and Sales teams in a wide variety of user-facing initiatives and activities. Identify client challenges and risk areas, develop solutions, and execute proactively to support renewals, collaborating with other Digital Science teams, including Support, Product, and Sales, as required. Align and collaborate with Sales on renewal forecasts and upsell strategies, with a focus on customer retention and growth. What you’ll bring to the role 3+ years of experience as part of Customer Success at a B2B software organization or similar experience at a scientific research organization. You have excellent communication skills and a knack for engaging with a range of stakeholders within an organization. You’re a self-starter who is organized, autonomous, and proactive, with the ability to be successful in a fast-paced, remotely distributed environment with sometimes ambiguous situations. You are collaborative and enthusiastic about working with colleagues across different functional teams. You are known to be patient and empathetic—even under pressure. You are passionate about being an advocate for customers. Bonus Experience You have a track record of teaching technical products or skills and can jump into live troubleshooting mode when needed—on both Mac and PC. You have an understanding of scientific research processes or intermediate knowledge of LaTeX and its use cases. You have an understanding of enterprise software implementations and ongoing support within organizational departments. You have experience working at or knowledge of Government or nonprofit research organizations including US Federal. Don't worry if you don't meet every qualification—let us be the judge! Studies show that many qualified candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application. Living our Values We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are: We are brave in the pursuit of better We are collaborative and inclusive We are always open-minded We are from and for the community At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research. We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively. As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.

Design, implement, and manage learning programs and LMS platform, empower Learning Champions, collaborate with stakeholders, manage vendors, and evaluate program impact. | Proven L&D experience in tech or sales-led businesses, LMS platform management, learning design and delivery, AI and sales capability building, analytics-driven program improvement, and strong collaboration skills. | Learning and Development Manager Department: People Employment Type: Full Time Location: USA, East Coast (Home based) Description About us We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us? Your new role Are you a passionate L&D professional with a knack for innovation and a desire to make a real impact? We are looking for a Learning & Development Manager to join our People Team. This is a fantastic opportunity to shape the learning culture of an organization that's truly making a difference! Please be aware that we may close this position early if we receive a high volume of applications, so we encourage you to apply promptly. Please note - due to business need, we can only accept applications from candidates who live in the East Coast of the US. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. What you’ll be doing The Opportunity: As our L&D Manager, you will be instrumental in designing, implementing, and managing comprehensive learning programs that align with our strategic goals and support employee growth. You'll play a key role in embedding our new LMS platform, driving content creation, and leveraging our internal network of Learning Champions to amplify L&D initiatives across the organization. What You'll Do: Learning Technology & LMS: Be the driving force behind our new LMS, building self-service learning pathways, curating content, and using data to continuously improve the learner experience. You'll be comfortable authoring new courses using tools like Rise and Articulate. Learning Champion Management & Empowerment: Onboard, train, and support our network of Learning Champions, empowering them to foster peer-to-peer learning and gather crucial feedback from their teams. Learning Design & Delivery: Partner with business leaders to create tailored, scalable learning pathways, continuously improving core programs like onboarding and line manager development. You'll design engaging e-learning sessions and develop interventions to enhance AI capability and key organizational competencies. Vendor Management: Manage vendor relationships, lead the procurement of new learning solutions, and ensure projects stay on budget. Stakeholder Collaboration & Communication: Partner closely with People and Strategic Partners to ensure L&D initiatives are aligned with business needs and communicate effectively across the organization. Evaluation & Reporting: Establish metrics, track effectiveness, and regularly report on the impact and ROI of our learning programs, using analytics to inform future decisions. What you’ll bring to the role Proven L&D experience in high-growth, global tech or sales-led businesses. Deep understanding of learning strategy, design, and digital-first delivery. Experience developing and managing LMS platforms and structured content libraries. Skilled in performance consulting, facilitation, and stakeholder management. Experience in AI, Marketing, and Sales capability building. A track record of using analytics to drive program design, delivery, and impact. Familiarity with skills-based organizational models and career architecture. The ability to thrive in ambiguity and operate pragmatically to deliver value at pace. Competencies We Value: Commercial and customer-focused, aligning L&D with business goals. Strong collaborator, communicator, and influencer across global teams. Insight-driven and proactive in identifying capability opportunities. Curious, adaptable, and committed to continuous improvement. Passionate about learning, inclusion, and innovation. Living our Values We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are: We are brave in the pursuit of better We are collaborative and inclusive We are always open-minded We are from and for the community At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research. We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively. As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.

Design, implement, and manage learning programs and LMS platforms, empower learning champions, collaborate with stakeholders, manage vendors, and evaluate program impact. | Proven L&D experience in tech or sales-led businesses, LMS management, learning design and delivery, stakeholder and vendor management, AI and marketing capability building, and data-driven program evaluation. | Learning and Development Manager Department: People Employment Type: Full Time Location: USA, East Coast (Home based) Description About us We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us? Your new role Are you a passionate L&D professional with a knack for innovation and a desire to make a real impact? We are looking for a Learning & Development Manager to join our People Team. This is a fantastic opportunity to shape the learning culture of an organization that's truly making a difference! Please be aware that we may close this position early if we receive a high volume of applications, so we encourage you to apply promptly. Please note - due to business need, we can only accept applications from candidates who live in the East Coast of the US. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. What you’ll be doing The Opportunity: As our L&D Manager, you will be instrumental in designing, implementing, and managing comprehensive learning programs that align with our strategic goals and support employee growth. You'll play a key role in embedding our new LMS platform, driving content creation, and leveraging our internal network of Learning Champions to amplify L&D initiatives across the organization. What You'll Do: • Learning Technology & LMS: Be the driving force behind our new LMS, building self-service learning pathways, curating content, and using data to continuously improve the learner experience. You'll be comfortable authoring new courses using tools like Rise and Articulate. • Learning Champion Management & Empowerment: Onboard, train, and support our network of Learning Champions, empowering them to foster peer-to-peer learning and gather crucial feedback from their teams. • Learning Design & Delivery: Partner with business leaders to create tailored, scalable learning pathways, continuously improving core programs like onboarding and line manager development. You'll design engaging e-learning sessions and develop interventions to enhance AI capability and key organizational competencies. • Vendor Management: Manage vendor relationships, lead the procurement of new learning solutions, and ensure projects stay on budget. • Stakeholder Collaboration & Communication: Partner closely with People and Strategic Partners to ensure L&D initiatives are aligned with business needs and communicate effectively across the organization. • Evaluation & Reporting: Establish metrics, track effectiveness, and regularly report on the impact and ROI of our learning programs, using analytics to inform future decisions. What you’ll bring to the role • Proven L&D experience in high-growth, global tech or sales-led businesses. • Deep understanding of learning strategy, design, and digital-first delivery. • Experience developing and managing LMS platforms and structured content libraries. • Skilled in performance consulting, facilitation, and stakeholder management. • Experience in AI, Marketing, and Sales capability building. • A track record of using analytics to drive program design, delivery, and impact. • Familiarity with skills-based organizational models and career architecture. • The ability to thrive in ambiguity and operate pragmatically to deliver value at pace. Competencies We Value: • Commercial and customer-focused, aligning L&D with business goals. • Strong collaborator, communicator, and influencer across global teams. • Insight-driven and proactive in identifying capability opportunities. • Curious, adaptable, and committed to continuous improvement. • Passionate about learning, inclusion, and innovation. Living our Values We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are: We are brave in the pursuit of better We are collaborative and inclusive We are always open-minded We are from and for the community At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research. We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively. As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.