Digible

Leading and developing a team of client service professionals to deliver high-quality service, driving process improvements, and ensuring client satisfaction. | Over 4 years in customer-facing roles, experience in digital agencies, and team leadership experience, preferably with multifamily or related sectors. | Company Overview: Digible is a privately owned and operated digital marketing company founded in 2017 with a mission to bring cutting-edge solutions to the multifamily industry. We offer a full suite of digital services, alongside Fiona, our predictive analytics platform—the first of its kind. At Digible, we take pride in our collaborative, transparent, and authentic culture. Since 2021, we’ve been recognized as a Top Workplace in Colorado and secured the #8 spot in the Best Places to Work Multifamily rankings. From our hiring process to our All Hands meetings and Town Halls, our values are at the core of everything we do. We believe diversity fuels innovation, and we strive to create an inclusive environment where everyone can bring their authentic selves to work. If you're ready to do the best work of your career, we’d love to have you on the team! Digible Core Values: Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch. Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution. Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables. Humility - The recognition and daily practice that "we" is always greater than "I". Happiness - The decision to prioritize passion and love for what we do above everything else. The Role: Digible, Inc. is looking for a Client Services Manager to join our team! The Client Services Manager is responsible for leading, growing, and developing a high-performing team of client service professionals, driving process innovation and strategy, while ensuring every client receives the best-in-class experience that upholds our Digible standards. You’ll love this job if you: Thrive on building and leading high-performing teams through mentorship, structure, and accountability Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure Embrace process improvement and love designing scalable, efficient strategies that support rapid growth Can balance client work with bigger-picture thinking to support department and company-wide initiatives Are a team player and naturally think “we” instead of “I” Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact Are a highly organized individual and pride yourself on keeping track of small details Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself What you’ll do: Lead, coach and develop a team of 6-8 account managers and coordinators focused on delivering high-quality client service Coach and mentor team members, fostering a culture of collaboration, accountability and continuous improvement Foster a culture of accountability, collaboration, and professional growth through ongoing feedback, mentorship, and 1:1s Oversee team operations and manage to key performance metrics Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation. Work selflessly with other departments to provide the best client experiences Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department. How success will be measured: Team efficiency & scalability (accts/fte & rev/fte) Team happiness scores, performance, and collaboration Client revenue growth & retention rate Process adoption and operational improvements Cross-departmental collaboration and goal achievement While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in — hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success. What you should have: 4+ years of relevant experience in a customer facing role 2+ years of digital agency experience 1+ years of leading high performing teams Multifamily/Senior Living/Student Housing Experience a strong plus You should have superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times This role is open to candidates located within the United States. Pay, perks, and such: Salary Range: $85,000 - $105,000 4-Day Work Week (32 Hour Work Week) Profit Sharing Bonus We offer 3 weeks of PTO as well as Sick leave, and Bereavement We offer 11 paid holidays 401(k) + Match 75% employer paid health benefits (Medical, Dental, and Vision) We offer $75/ month reimbursement for Physical Wellness We offer $75/ month reimbursement for Mental Wellness $1000/year travel fund for employees who have been with Digible 3+ years Dog-Friendly Office Paid Parental Leave Monthly Social Events Weekly Lunches and Snacks for in-office employees HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. We’ll also ask how you think your references will respond to our questions about your experience and skills, and then we'll close the loop by following up directly with your references to confirm the details. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.

Manage 80-100 client accounts, deliver digital marketing campaign oversight, provide strategic insights and reporting, lead projects, and ensure client satisfaction and retention. | 3+ years client-facing and digital marketing experience, strong communication and leadership skills, ability to manage multiple accounts and projects in a fast-paced agency environment. | Company Overview: Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible. We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible. Digible Core Values: Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch. Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution. Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables. Humility - The recognition and daily practice that "we" is always greater than "I". Happiness - The decision to prioritize passion and love for what we do above everything else. The Role: Digible, Inc. is looking for a Senior Account Manager to join our team! Our Client Services department is responsible for cultivating extraordinary relationships with our clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting and exceeding expectations. Today, the team consists of 15 individuals managing 800+ monthly active accounts with plans to expand in 2022. The Senior Account Manager joining this team will be directly responsible for managing 80-100 accounts as the main point of contact, providing strategic digital marketing insight and recommendations, all while owning projects that push the department forward. The Senior Account Manager will oversee all digital aspects of their client’s campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, Spotify and more. The Senior Account Manager will also act as a product expert for Digible’s tech platform, Fiona. The Senior Account Manager has in-depth digital knowledge, extraordinary communication and leadership skills and thrives in a fast paced environment. You’ll love this job if you: Love talking to clients, building relationships and finding ways to proactively provide value Are a digital marketing whiz who keeps up with ever changing digital trends Have a knack for simplifying complicated digital data stories into a easy to understand narrative that non-industry experts can digest Enjoy data analysis and diving into the weeds when you need to Love knocking out emails and are fast to respond Are a highly organized individual and pride yourself on keeping track of small details Love leading projects, can set project vision from start to finish, build out milestones and oversee execution. Examples of projects include: revamping our onboarding process and working cross-departmentally to build out a new product offering. Have strong leadership skills and can organize work across multiple people and departments Can balance client work with bigger picture thinking to support company initiatives Are a team player and naturally think “we” instead of “I” Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself What you’ll do: Deliver a high level of customer service and manage all aspects of the client relationships with anywhere from 4-8 corporate client contacts and 100-120 different accounts maintaining a response time under 10 hours and a monthly retention rate of 96%+ Provide monthly reporting and analysis by the 6th business day of the following month, and present key findings on monthly client calls. Own quarterly department projects including but not limited to scoping work, creating milestones as a path to execute, setting deadlines, delegating tasks and ensuring deadlines are met by holding the team accountable. Proactively make recommendations that solve department problems and client goals by improving efficiency and increasing ability to scale Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, and Native. Proactively monitor campaign performance and make recommendations. Work closely with our operations team to optimize campaigns for best ROI Lead demos and set up calls to onboard and oversee success of clients on our SAAS platform, Fiona Lead and deliver strategic business reviews across enterprise clients Ensure adoption of Fiona, work closely with development team to report and fix and bugs, and make recommendations to UI based on client feedback Work selflessly with other departments to provide the best client experiences How success will be measured: Client satisfaction Client retention rates Email response times Strategic business reviews You should have: 3+ Years in a Client Facing Role 3+ Years of Digital Marketing Experience Experience Working in a Fast Paced Agency Environment Multifamily/Senior Living/Student Housing Experience is a Plus Superb communication skills The ability to learn quickly A growth mindset A values-driven personality. Pay, perks, and more: Salary Range: $80,000-$100,000 4-Day Work Week (32 Hour Work Week) WFA (Work From Anywhere) OR 1 Day / Week Remote Profit Sharing Bonus We offer 3 weeks of PTO as well as Sick leave, and Bereavement We offer 11 paid holidays 401(k) + Match 75% employer paid health benefits (Medical, Dental, and Vision) We offer $75/ month reimbursement for Physical Wellness We offer $75/ month reimbursement for Mental Wellness $1000/year travel fund for employees who have been with Digible 3+ years Dog-Friendly Office Paid Parental Leave Monthly Social Events Weekly Lunches and Snacks for in-office employees HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. We’ll also ask how you think your references will respond to our questions about your experience and skills, and then we'll close the loop by following up directly with your references to confirm the details. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.