Diebold Nixdorf

Manage and direct field service teams, oversee technical support and maintenance, and coordinate with customers and technical teams. | Requires 6-8 years in Field Service and 0-2 years of leadership experience, with a bachelor's degree or equivalent. | Job Description Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides guidance and direction to the Field Service Technician group. Manages team efforts to install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises. Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services including minor product repairs. Inspects and / or manages inspection of products for correct operation and resolves noted issues and / or escalates according to established procedure. Ensures all service and related support activity is performed according to contracted customer agreements and is delivered in a manner that enhances customer satisfaction. Responsibilities • Provides clear and concise direction on a regular basis to Field Service supervisors and teams across multiple locations. • Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades. • Ensures provision of end-to-end support to address identified and potential issues. • Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management. • Together with Remote Monitoring and Customer Services teams, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact. • Manages procurement-related activity to ensure on time delivery and response to customer requirements. • Acts as liaison between customers, end-users and technical teams. • Assists supervisors and team members in the determination of appropriate process, policies or procedures. • Establishes overall work processes and priorities. • Allocates people, budgets and resources. Qualifications Required Qualifications • Bachelor's Degree or equivalent work experience required. • Typically has 6-8 years of experience in Field Service and typically 0-2 years leadership experience. • Fluent business English skills (Written and spoken). About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. • To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

The Associate Field Service Dispatcher serves as the primary point of contact for Field Operations personnel, coordinating customer appointments and monitoring technical status to ensure timely service. This role involves dispatching work to technicians and managing resources effectively to meet customer commitments. | The job requires coordination and monitoring skills to manage appointments and technical statuses. Experience in dispatching and customer service is beneficial. | Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules, identifying unfilled time slots, overbooking, inefficiencies, cancellations and other situations including effective route control, appointment arrangements with customers / providers, Spare parts management, debriefing quality analysis and documentation. Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e.g. skills and spare parts availability in a most cost effective and efficient manner. Takes action to assign or reassign work to meet customer commitments.

Coordinate and assist with project management tasks including planning, budgeting, scheduling, team facilitation, risk management, and documentation under guidance. | Entry-level project management experience (0-2 years), diploma or equivalent, good business English, hybrid work capability, bilingual Spanish preferred. | Job Description Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Defines the value proposition, work plan, resource needs, timeline and budget for client product and / or service delivery projects. Manages resources (that is, capital requirements and human capital) to achieve project objectives on time, within scope and on budget. Manages delivery of multiple project initiatives to enhance services and level of customer support. Responsibilities include planning, direction, prioritization, change management and delivery of projects in a manner aligned with client expectations and business needs. Responsibilities • Develops & applies practical understanding of client requirements and project management concepts, practices and methodologies. • Coordinates project activities / tasks. • With guidance, performs standard Project Management Specialist duties, including: Initial scoping and planning, Cost estimation and budgeting, Scheduling, Team member selection and facilitation, Risk management, Documentation, including preparation of communication and presentation packages, and Post-project evaluation. • Learns and applies the company's Project Management policies and guidelines. • Assists with special projects as assigned. Qualifications Required Qualifications • Diploma or equivalent work experience required. • Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Client Project and Program Management. • Good business English skills (Written and spoken). • Work in a hybrid capacity • Bilingual Spanish is preferred About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. • To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations