Designer Brands

Lead store operations, manage staff, ensure excellent customer experience, handle inventory and financial tasks, and support store goals. | At least 2 years of management experience, high school diploma or equivalent, strong customer service, communication skills, physical ability to perform store duties, and availability for varied shifts. | Find Your Fit at DSW We have a personal relationship with our shoes! You might say we're even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we're excited for YOU to be a part of the evolution of DSW. Reports to: Store Manager and/or Co-Manager Our Values: We Love What We Do • Bring positive energy and enthusiasm. We Own What We Do • Give and receive feedback openly and embrace change as opportunities for growth. We Do What's Right • Model high standards of honesty and integrity. We Belong • Value unique experiences and encourage different perspectives. Essential Duties and Responsibilities: Be empowered to meet the customer where they are and personalize their experience: • Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency. • Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards. • Partner with Store Manager to create long-term strategic plans. Review and communicate action plan with the leadership team to ensure all tasks are completed throughout the day/week/month. Be committed to the customer having a consistent positive experience: • Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress. Able to communicate business trends to Store Manager/Market Leader. • Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor. • Oversees processes related to audits, donations, transfers, mismates, damages, etc. • Work closely with the Store Manager to understand and ensure that all policy and procedures are followed. Bring the power of shoes to life by leveraging in-store and digital services: • Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS). • Sets clear expectations, participates and follows up on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS). • Collects and submits all supply needs to ensure successful operations in all areas of the business. Be responsible to pause and the put the customer first: • Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly. • Responsible for ensuring associates are equipped in successfully resolving customer concerns and aware of when to escalate to the Store Manager. • Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc. • Support Store Manager in resolving associate relations matters. • Participates in the performance review process by writing and conducting associate performance reviews and provides feedback to the Store Manager for Leads and Supervisors. Bring fun and energy to everything you do: • Recognize the store team through our company recognition tools. • Responsible for developing the store team through training, coaching and motivation. • Assists the Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead and Store Associate candidates. • Delegate and/or perform all other associate duties within store. • Performs other duties as assigned by the Store Manager and/or Co-Manager. Required Skills: • Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm. • Ability to develop collaborative working relationships. • Good verbal and written communication skills. • Ability to move with tempo and hold team accountable to meet time bound expectations. • Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours. • Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,). • Must have the ability to spend up to 100% of working time standing or walking around the store. • Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis. • Stoop, kneel, crouch or crawl on a frequent basis. Experience: • Minimum 2 years management experience. • Minimum high school graduate or equivalent. • Some college preferred.

Leading and managing store operations, developing staff, and ensuring excellent customer experience. | Minimum of 4 years retail management experience, high school diploma or equivalent, some college preferred. | Find Your Fit at DSW We have a personal relationship with our shoes! You might say we're even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we're excited for YOU to be a part of the evolution of DSW. Reports to: General/Store Manager and/or Market Leader Our Values: We Love What We Do - Bring positive energy and enthusiasm. We Own What We Do - Give and receive feedback openly and embrace change as opportunities for growth. We Do What's Right - Model high standards of honesty and integrity. We Belong - Value unique experiences and encourage different perspectives. Essential Duties and Responsibilities: Be empowered to meet the customer where they are and personalize their experience: • Responsible for elevating the in-store experience by modeling, supervising and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI). • Thought partner to the Store Manager in the development and implementation of store strategies. • Delivers financial plans to drive KPI performance on a weekly/monthly/quarterly basis. • Fosters an environment of recognition, reinforcing behaviors that meet the customer and business needs. • Responsible for resolving customer and associate feedback with a sense of urgency. Be committed to the customer having a consistent positive experience: • Strategically plans and directs the movement of merchandise responding to customer trends. • Communicate to the Store Manager and/or Market Leader store specific merchandise inventory recommendations. • Responsible for and oversees the execution of sales floor standards, maintenance and operations. • Partner with Store Manager to identify top talent and ensure the store is staffed to optimal levels. • Leads by example and holds team accountable that all policy and procedures are followed Bring the power of shoes to life by leveraging in-store and digital services: • Oversees all inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS). • Oversees all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS). • Utilizes the Store Visit Assessment to identify opportunities. Creates and implements an action plan to course correct in a timely manner. Be responsible to pause and the put the customer first: • Responsible for all associate timekeeping activities to ensure store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc. • Builds a diverse team that meets the needs of the customer experience. • Partner with Store Manager in resolving associate and leadership relations matters. • Participates in the Performance Review process by writing and conducting Leads, Supervisor and Assistant Manager performance reviews. Bring fun and energy to everything you do: • Builds strong networking relationships to effectively recruit top talent for all positions. • Creates and implements a development strategy that fosters a culture of advanced learning and career development. • In the absence of a Store Manager, the Co-Manager assumes all responsibilities of the store. • Co-facilitates store meetings as needed. • Performs other duties as assigned by the Store Manager and/or Market Leader. Required Skills • Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm. • Proven ability to develop collaborative working relationships. • Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others. • Excellent verbal and written communication skills. • Ability to move with tempo and hold team accountable to meet time bound expectations. • Proven ability to successfully lead an operationally sound business with little oversight. • Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours. • Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,). • Must have the ability to spend up to 100% of working time standing or walking around the store. • Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis. • Stoop, kneel, crouch or crawl on a frequent basis. Experience: • Minimum of 4 years' retail management experience • Minimum high school graduate of equivalent • Some college preferred