Dentsu America

Lead adoption strategy, governance, readiness, and value measurement across multiple commercial transformation programs while aligning executives and cross-functional teams. | Requires 10+ years in transformation or related leadership, including 7+ years leading enterprise-scale programs and demonstrated expertise in adoption, readiness, governance, and value realization. | Job Description: We welcome remote candidates across the continental U.S. who can work Pacific Time Zone working hours. This role requires regular travel to the Los Angeles area. Job Description The Director, Transformation Management serves as the strategic leader responsible for driving adoption, readiness, and value realization across a portfolio of interconnected commercial transformation initiatives. This role partners with executive stakeholders, business leaders, program teams, and external partners to ensure that transformation investments translate into measurable business outcomes, sustained adoption, and improved ways of working. As a senior member of the Transformation team, you will lead enterprise adoption planning and transformation orchestration efforts across multiple programs, helping stakeholders move from technology implementation to organizational adoption and business value realization. You will serve as a trusted advisor to executive leadership, providing visibility into transformation progress, adoption performance, organizational readiness, risks, dependencies, and business outcomes. This role requires a strategic leader with deep experience in enterprise transformation, adoption strategy, governance, value realization, organizational readiness, and stakeholder management. The ideal candidate can operate effectively at both the executive and program levels, balancing long-term transformation goals with near-term adoption and business needs. Success in this role requires the ability to align diverse stakeholder groups, establish effective governance and operating rhythms, connect transformation activities to business outcomes, and create the structure necessary to achieve sustainable organizational change at scale. Key Responsibilities • Lead the transformation adoption strategy across multiple commercial transformation initiatives, ensuring new capabilities are successfully adopted and deliver measurable business value. • Partner with executive stakeholders to align transformation priorities, adoption objectives, readiness activities, and business outcomes. • Serve as the senior lead for the Transformation Management Office (TMO) adoption function, connecting transformation efforts across programs, business teams, and stakeholder groups. • Develop and maintain integrated adoption roadmaps that align capability releases, organizational readiness, communications, training, and business planning cycles. • Translate technology deployments and program milestones into business capability adoption plans focused on user engagement and value realization. • Establish governance processes and operating rhythms that support adoption decision-making, issue resolution, risk management, and executive visibility. • Lead executive reporting efforts by developing adoption dashboards, readiness assessments, value realization reporting, and transformation narratives. • Define and oversee adoption, readiness, and business value measurement frameworks across transformation initiatives. • Establish KPIs and success metrics to measure employee adoption, organizational readiness, business outcomes, and capability utilization. • Drive pilot-to-scale adoption strategies, ensuring readiness criteria and stage-gate requirements are met before broader deployment. • Partner with change management, training, communications, and business teams to coordinate adoption activities across stakeholder groups. • Lead cross-program dependency management efforts to identify adoption risks, resource constraints, timing conflicts, and organizational impacts. • Facilitate executive governance forums, steering committees, and leadership discussions focused on transformation progress, adoption performance, and value realization. • Serve as the primary point of coordination across business leaders, program teams, and external partners for transformation adoption planning and execution. • Foster a culture of continuous improvement by leveraging adoption insights, stakeholder feedback, and performance metrics to optimize transformation outcomes and accelerate value realization. Qualifications • Bachelor's degree in Business Administration, Organizational Development, Healthcare Administration, Management, Communications, or a related field. • 10+ years of experience in business transformation, organizational transformation, consulting, program leadership, change management, or strategy roles. • 7+ years of experience leading enterprise-scale transformation programs within highly matrixed organizations. • Demonstrated experience developing and leading transformation adoption, readiness, governance, and value realization initiatives. • Experience establishing executive governance structures, operating models, measurement frameworks, and strategic roadmaps. • Proven ability to influence and advise executive leaders, senior stakeholders, and cross-functional teams. • Experience leading large-scale transformation efforts involving technology, process, operating model, and organizational change. • Strong knowledge of transformation governance, organizational readiness, stakeholder engagement, and adoption best practices. • Experience developing executive dashboards, transformation reporting, business cases, and value realization frameworks. • Strong analytical, problem-solving, and strategic thinking capabilities. • Exceptional executive communication, presentation, facilitation, and relationship management skills. • Ability to translate complex transformation activities into clear, actionable business insights and recommendations. • Experience managing multiple workstreams and priorities within fast-paced, evolving transformation environments. • Proficiency in PowerPoint and executive-level communication development. Preferred • Experience supporting transformation initiatives within life sciences, pharmaceutical, biotechnology, healthcare, or other highly regulated industries. • Experience leading adoption and value realization efforts for digital, AI, data and analytics, content operations, CRM, or enterprise technology transformation initiatives. • Experience establishing Transformation Management Office (TMO), Transformation Office, PMO, or enterprise governance capabilities. • Familiarity with organizational change management methodologies, including Prosci, ADKAR, Kotter, or similar frameworks. • Experience with Agile delivery methodologies, scaled transformation programs, and cross-functional operating models. • Experience managing complex partner ecosystems, consulting teams, implementation vendors, and business stakeholders. The annual salary range for this position is $113,000-$158,750. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: • Medical, vision, and dental insurance, • Life insurance, • Short-term and long-term disability insurance, • 401k, • Flexible paid time off, • At least 15 paid holidays per year, • Paid sick and safe leave, and • Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. #LI-LE1 #LI-MERKLE #LI-REMOTE Location: Los Angeles Brand: Merkle Time Type: Full time Contract Type: Permanent

Set integrated brand and media strategy across three healthcare business units, lead cross-functional teams, grow the client relationship, and use measurement to optimize the system. | Requires 10+ years of strategy experience with deep, demonstrated fluency in both creative and media strategy, along with enterprise leadership, team development, and C-suite relationship skills. | Job Description: YOUR MINDSET You have spent your career becoming fluent in disciplines most people keep separate. You don't see creative strategy and media strategy as different languages. You see them as different expressions of the same strategic thinking. That mastery is what qualifies you for this role. You believe that the best ideas scale, that coherence matters more than novelty, and that the team creating the strategy is as important as the strategy itself. You lead with conviction and curiosity. You build a culture where people think bigger about their work because they get excited about it. ROLE OVERVIEW You will help imagine, architect and operate an Intelligent Story System for a multi-brand healthcare enterprise at the executive level, setting the vision that orchestrates three interconnected business units - consumer retail operations, pharmacy benefit management, and health insurance - ensuring every strategic decision, creative expression, and media deployment radiates from a powerful idea. This leadership role demands mastery of two disciplines that most separate: Brand Strategy and Connected Strategy. You have spent your career developing deep expertise in both. You don't translate between them. You hold them as one integrated practice. You lead the creation of Catalyzing Ideas. You orchestrate their deployment. You're persuasive in the C-suite. You grow their business and that strengthens our relationship. You develop the next generation of integrated leaders. You are the strategic authority on how three interconnected brands move as one. CORE RESPONSIBILITIES Strategic Boldness: Ideas • Shape and create the Catalyzing Idea(s) that will help orchestrate across three distinct business units with sophistication and specificity • A builder of brand worlds that dimensionalize ideas- articulating character, conviction, and edges with rigor and specificity that drives great creative work • Develop the strategic narratives that help enterprise leadership understand not just what you're doing, but why it matters and how it moves their business • Bring the same strategic depth to idea development as to system deployment. The ideas are the work. They are not secondary to execution, and brave ideas matter. System Orchestration : The Deployment • Architect an Intelligent Story System: defining WHERE ideas reach the right audiences across all three business units and orchestrating HOW they show up in context • Identify audience signals that inform where and when each idea becomes urgent and inevitable • Ensure that as the system expands across channels, moments, and audiences, coherence never breaks. Every execution- whether retail media, pharmacy communications, or insurance education- radiates from the same idea • Lead creative, media, product, and retail teams to rally around the idea itself, not fracture into tactics. Help them understand they're part of something bigger than their discipline, and why their piece matters to the whole. Cross-Brand Enterprise Leadership • Hold the enterprise perspective. You are the leader who sees where all three brands can move together and where they must move independently • Identify strategic opportunities where one idea scales across all three business units (creating compounding effect) and where each business unit needs its own force (creating specificity) • Create conditions where the three brands strengthen each other, not cannibalize each other Media + Creative Integration at Strategic Foundation • Think in both languages simultaneously, from idea through deployment. You are fluent in creative strategy AND media strategy- not choosing between them, but weaving them together around an idea • You understand how media strategy informs which ideas can scale, which audiences you can reach, where cultural moments live. You understand how creative strategy demands certain media contexts to land. You hold both truths at once • Brief media and creative leaders not as separate functions receiving strategy, but as strategic partners who help shape how ideas move in the world Relationship Growth • Build and steward a mission-critical relationship by delivering integrated work that creates visible business impact for enterprise leadership • Position yourself as the strategic authority the enterprise turns to when the question is "how do our brands behave?" or "what's the opportunity we're missing?" • Create the conditions where integrated strategy becomes not a nice-to-have, but fundamental to how their enterprise operates Team Building & Leadership Development • Help assemble and lead a world-class team that embodies integrated thinking at every level • Recruit for depth, not just breadth. You want strategists who are genuinely fluent in both creative and media thinking, not people who dabble in both • Develop the next generation of strategists who understand systems thinking, not just tactical execution • Create psychological safety where team members are empowered to challenge siloed thinking and contribute strategic ideas, not just execute briefs • A servant leader. Your actions help create our culture Measurement, Learning & System Optimization • Create a learning agenda that tracks whether the system is actually working. Use measurement not as reporting, but as feedback. Let data inform how you tune the system for the next cycle WHAT SUCCESS LOOKS LIKE • Your ideas are clear enough that a junior strategist can explain them. They're sophisticated enough that a CEO pauses and says "yes, that's what we're trying to do." • Creative and media strategies are inseparable. You cannot explain one without the other. The team describes them as one thing • All three business units operate from shared ethos while maintaining distinct expressions where it makes sense. The coherence is visible; the differentiation is clear • Your team thinks in systems. They understand signal stacking. They see how their work feeds the whole. New team members are onboarded into a way of thinking, not just a project • You have recruited and developed strategists who will lead integrated thinking across the agency- your legacy is multiplication • Measurement shows that ideas are proliferating, signals are clustering as predicted, and the system is compounding over time • The relationship grows because integrated strategy has become indispensable to how they operate. They ask for more KEY QUALIFICATIONS Experience: • 10+ years strategy experience with deep expertise in BOTH creative strategy AND media strategy • Demonstrated mastery of both disciplines - not sequential experience, but genuine fluency in how ideas and media interact • Proven track record defining strategic ideas, not just executing them • Leadership experience building and developing teams • Enterprise-level relationship management; comfort briefing C-suite Intellectual Foundation: • Deep understanding of how systems work- not just campaigns, but interconnected strategic systems • Comfort holding complexity: three brands, multiple audiences, multiple signals, one coherent force • Ability to operate at 30,000-foot strategic level AND in the work itself • Evidence that you think about how ideas propagate and compound, not just how they perform in a single moment Additional Information The annual base salary range for this position is $164,450-$220,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Benefits available with this position include: • Medical, vision, and dental insurance, • Life insurance, • Short-term and long-term disability insurance, • 401k, • Flexible paid time off, • At least 15 paid holidays per year, • Paid sick and safe leave, and • Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. #LI-Hybrid #LI-MS3 Location: New York Brand: Dentsu Creative Time Type: Full time Contract Type: Permanent