Denton County Transportation Authority

Manage transit system operations including supervising bus operators, scheduling, dispatching, safety compliance, incident management, and customer service. | Requires 3 years supervisory experience including 1 year in public transit, valid CDL with passenger endorsement, strong communication, computer skills, and ability to manage safety and operational procedures. | Description Denton County Transportation Authority is hiring OPERATIONS SUPERVISORS!!! Now starting at $55,009-$85,009 per year. JOB LOCATION: Bus Operations Facility is located at 1101 Teasley Lane, Denton, TX PURPOSE OF JOB The Operations Supervisor manages the Agency's transit system from base operations to on-street service. Oversees Bus Operators and day-to-day functions if bus operations. Incumbents must be available to work all days and all hours where services are performed, including holidays and all shifts. ESSENTIAL FUNCTIONS The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. • Manages coach operator fitness-for-duty as they report to work, including observing for divergence from normal behavior patterns, uniform appearance, grooming and possession of driving credentials and medical card. • Assigns work runs and buses, ensuring that bus rollout adheres to prepared schedules and meets on time performance objectives. Recommends and employs procedures for more efficient utilization of labor and vehicle assignments. • Dispatches extra-board operators and fills vacant work assignments, providing efficient allocation of work and maximum staffing levels for all bus routes on a daily basis. • Coordinates needs minimize disruptions or loss of service to ensure safe, reliable seamless service to the customer. • Coaches, counsels and disciplines operators and documents actions that may lead to further discipline, training or compliment(s)/commendations(s). • Implements, communicates and/or enforces policies, rules, regulations and procedures relating to the daily operation of the transit system. • Supervises and monitors operator performance including compliance with NTMC employee rules, regulations and safety requirements. • Maintains 24/7 communication with the Operations Manager/Director of Bus Operations for system status, exceptions and personnel/operational issues. • Records and tracks operator attendance and performance. • Generates, records events in, and communicates incidents via dispatch log. Distributes the dispatch log at the end of the day to several departments. • Coordinates seniority work assignment selection process (bid processing). Bidding includes ensuring assignments are accurately matched and assigned by seniority order per the CBA and meet DOT rules for hours of service. • Coordinates vacation and floating holiday bidding ensuring accuracy while operators select their time off using the seniority system. • Evaluates, establishes and maintains a safe working environment. Inspects and evaluates transit terminals, major connections, bases, Agency building and equipment, bus stops and transit corridors to ensure they are operational and safe. • Monitors and communicates with the operators through radio and computer aided dispatch / automated vehicle locator system in dispatch. Based on the situation, initiates and coordinates the appropriate level of communication, emergency assistance or service recovery techniques in order to minimize disruptions or loss of service to ensure safe, reliable service. • Responds to, manages and investigates accidents, incidents and emergency situations involving DCTA vehicles/facilities and or NTMC personnel, by directing resources and coordinating activities at an accident/incident scene. May include emergency medical coordination and documentation for the injured, setting up detours, photographing and documenting the scene, taking a comprehensive report, determining extent of damage to all vehicles involved, determining if a post-accident drug screen is necessary and if so coordinating that process. • Updates and maintains the operational files necessary to run the Intelligent Transportation System. • Assists the public in using the Agency's transportation system. • Assists customers by scheduling access rides and corresponding successful service. • Assists with ensuring a successful drug & alcohol program. • Assists coach operators with passenger relations and miscellaneous malfunctions by providing clear, accurate responses. • Researches customer complaints and compliments and determines if discipline/recognition is warranted. Research includes utilizing tools and resources available, ordering and reviewing footage available, speaking with passengers, and coordinating information with other departments. • Creates, implements, posts and maintains planned and unplanned detours while assuring they are safe, effective and clearly communicated to customers, coach operators and affected agencies. • Troubleshoots bus maintenance problems. Inspects and reports on defective equipment (bus and supervisor vehicles). Initiates repairs, clean ups, and secures hazardous areas when necessary within the established guidelines. Inspect supervisor vehicle to ensure it is stocked with the necessary tools and equipment. • Provides transportation to passengers. Including lost or stranded passengers, safe house youth transport and other occasions as needed. • Assists in the location, monitoring and maintenance of bus stops and zones; assists in the maintenance of master bus stop lists. • Operates buses in revenue service in emergencies or when service cannot be met with the current coach operator staffing levels. • Assists with route and schedule development. • Assists in the training of coach operators when necessary. SUPERVISORY RESPONSIBILITIES Manages coach operators. Counsels, supervises and evaluates the performance of operators and other department subordinates; issues disciplinary warnings and assists in grievance procedures. Carries out supervisory responsibilities in accordance with the organization's values, policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance including field assessments; rewarding and disciplining employees; addressing complaints and resolving problems. Requirements QUALIFICATION GUIDELINES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Where applicable, an equivalent combination of education and experience may be considered in lieu of education/experience listed below. EXPERIENCE/EDUCATION (where applicable, an equivalent combination of education and experience may be considered) Must be 21 years of age or older. Associates' Degree and three years of supervisory/management experience (one of which should be in a public transit/transportation environment), or an equivalent combination of education and experience. A minimum of one year as a coach operator or operations supervisor in a public transit/transportation environment is required. Previous supervision of a represented workforce highly desired. Requires proper license(s) with endorsements and certifications to operate a passenger motor coach. Must possess a safe driving record. Applicants must have at least two years of driving history and possess a valid, unrestricted license. Established driving history must be clear of the following: 1) No moving violations on driving record within the last thirty- six (36) months. 2) No accidents where the applicant has contributed to cause within the 3 years prior to the application date. 3) Have appeared in court as required. 4) No violations related to drugs/alcohol. ESSENTIAL KNOWLEDGE & SKILLS • Ability to communicate effectively in both written and spoken form; uses appropriate grammar, accurate spelling, and punctuation when communicating through written form; communicates effectively with internal and external customers. • Familiarity with service area and operations. • Advanced computer skills required and ability to learn and design eLearning training processes. • Advanced working knowledge of audio/visual equipment. • Knowledge of diagnosing organizational/group/individual development needs. • Knowledge of adult learning principles and practices. • Excellent analytic and communication skills. • Knowledge of agency vehicles, components, and data/communications systems. • Knowledge of state and federal regulations and corporate safety programs and policies. • Familiarity with computer operating systems and Microsoft Office packages. • Ability to obtain/maintain, within three (3) months of hire, a minimum Class B valid Commercial Driver's License (CDL) Passenger (P) endorsement for public passenger transport valid within the State of Texas. PHYSICAL ACTIVITIES: Physical activity includes, but is not limited to: on a continuous basis, sit at a desk for long periods of time; board and disembark from transit vehicles in a field environment, move safety through vehicle shop and maintenance areas, intermittently twist and reach office equipment; write or use keyboard to communicate through written means; lift moderate weight; reaching above the waist, reaching below the waist, and reaching waist to shoulder to reach inventory on shelves; talking and hearing when dealing with customers; and observation of transit projects and operations during field work. Occasionally requires kneeling, stooping, crouching, lifting, pushing, and pulling up to 75 lbs. Repeated use of hearing and speech to communicate on telephone, radios, and in person. Repeated driving commercial vehicle.

Manage full-cycle recruitment, benefits administration, employee engagement, training programs, HR compliance, and reporting under HR Manager direction. | Bachelor's degree in HR or related field, 3-5 years HR experience including payroll and benefits, knowledge of ACA compliance, Microsoft Office proficiency, and strong communication skills. | Description NOTE: This position may be scheduled as needed to work in Lewisville or Denton. PURPOSE OF JOB Under direction of the Human Resources Manager, the Human Resources Generalist will perform complex and professional level human resources work, providing expertise for Human Resources functions such as recruitment and selection, compensation and classification, benefits, employee engagement, employee training and development, employee relations, record retention, and compliance. ESSENTIAL FUNCTIONS The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Recruitment and Onboarding • Manage full-cycle recruitment, including candidate review, pre-employment assessments, communication with applicants, pre-boarding, and facilitating a smooth hiring process. • Coordinate and administer new hire orientation and onboarding, ensuring a seamless introduction to the organization. • Assist in updating and maintaining job descriptions to align with organizational goals and compliance requirements. • Support compliance and background checks as part of the recruitment process. Employee Engagement and Development • Play an active role in employee engagement initiatives to foster connection, inclusion, and growth while supporting the organization's Servant Leadership culture. • Develop and implement training programs, including soft skills, compliance, and regulatory topics, in collaboration with the HR Manager. • Organize employee recognition events and programs, such as celebrating new hires, birthdays, anniversaries, and professional achievements. Benefits Administration and Leave Management • Administer annual and ongoing benefits enrollment, including preparation of election forms, data entry, and submission to benefit carriers. • Ensure compliance with the Affordable Care Act (ACA) and manage benefits-related reporting and tax documents. • Administer leave programs, including evaluating requests, determining eligibility, and communicating approvals or denials to employees. • Bill reconciliation and account management. Interact with Broker for all needs and support, as well as carriers. HR Operations and Compliance • Maintain and oversee employee data entry, processes, and records, ensuring retention and compliance with applicable laws. • Monitor HR metrics and dashboards to provide insights on performance and improvement opportunities. • Assist with budget adherence by monitoring expenditures, reconciling monthly reports, and preparing requisitions, purchase orders, invoices, and check requests. • Manage personnel files and ensure compliance with external regulations, including Equal Employment Opportunity (EEO) reporting requirements. Policy and Procedure Management • Develop, update, and maintain the Employee Handbook, policies, and procedures to ensure alignment with organizational needs and legal requirements. • Serve as a subject matter expert for employees regarding HR policies, escalating concerns as needed. • Assist with Freedom of Information Act (FOIA) or Public Information Requests as necessary. Reporting and Audits • Compile data and prepare reports for audits and other required internal or external submissions. • Respond to employment verifications, unemployment earnings requests, Workers' Compensation claims, and Texas Workforce Commission (TWC) requests in a timely manner. Wellness and Safety • Serve as a lead on the Wellness Committee to implement initiatives that improve morale, culture, and compliance with HR laws. • Provide support on Workers' Compensation claims to ensure accuracy and timeliness. • Collaborate with safety teams on compliance, training, and risk management efforts. Additional Duties • Research and provide recommendations on compensation, benefits, and HR best practices to maintain competitiveness. • Serve as back-up for the HR Technician/Receptionist and other HR functions as needed. • Support the Vice President of Engagement and Administration and the HR Manager with administrative tasks related to employee relations and discipline processes. Requirements Knowledge of: • Basic knowledge of Human Resources practices • Working knowledge of Affordable Care Act and Insurance reporting/compliance • Basic knowledge of payroll laws preferred. • Kronos Payroll System ("UKG Ready") experience preferred. • Proper usage of English Language, with strong professional communication skills, both written and verbal • Microsoft Office suite including Word, Excel, PowerPoint, Outlook • Principles and practices of routine analytical research Ability to: • Establish and maintain effective working relationships with those contacted in the course of work. • Prioritize items and be efficient on time-sensitive matters. • Understand and follow oral and written instructions. • Compile and maintain complex and extensive records. • Intermittently review documents related to department operations. • Understand, interpret, and explain department policies and procedures. • Preserve confidentiality of sensitive material routinely encountered as part of work assignments. • Work independently to perform a variety of functions and manage multiple projects at one time while working in a dynamic environment with changing priorities to meet established deadlines. • Ability to problem solve timely and effectively. • Develop and present training materials in an effective manner. • Communicate effectively, both in written and oral format The ideal candidate will: • Possess a positive attitude, and practices good judgement, while open to receiving/providing feedback • Hold the ability to get along with others, individually and in a large group. Has the desire to care for the organization's well-being and for the co-workers he/she interacts with. Interested in partaking in group development and team building activities. • Be open to collaborate and work in a team-oriented and helping environment. • Possess an influential and welcoming communication style. • Foster a culture that values critical thinking and problem solving; and encourages constructive feedback, engagement, inclusion, and diversity at all levels. EDUCATION AND EXPERIENCE • Bachelor's degree in human resources or related field • Three (3) to five (5) years of experience in human resources, training, payroll, and/or benefits, or equivalent combination of relevant education and experience in a dedicated Human Resources department • SHRM-CP/SCP (PHR/SPHR) certification a plus Special Requirement: Hold a current valid Texas Driver's License or have the ability to obtain one upon entry into the position. PHYSICAL ACTIVITIES Physical activity includes, but is not limited to: on a continuous basis, sit at a desk for long periods of time; intermittently twist and reach office equipment; write or use keyboard to communicate through written means; occasionally run errands; lift light weight; reaching above the waist, reaching below the waist, and reaching waist to shoulder to reach inventory on shelves; repetitive motion and fingering when using computer keyboard; talking and hearing when dealing with customers.