Dental Care Alliance

Lead and scale centralized scheduling operations, manage team performance, and optimize workflows. | Minimum 5 years in call center or scheduling operations, healthcare experience preferred, ability to build and scale teams quickly, proficiency in relevant systems. | Overview Dental Care Alliance (DCA) is seeking a proven Director of Centralized Scheduling to lead and rapidly scale its centralized scheduling operations. This role will have direct oversight of DCA’s centralized scheduling team and will be responsible for immediately stabilizing current operations while executing a clearly defined expansion plan in 2026. At present, the Director will lead a team of centralized schedulers and will be accountable for daily operations, scheduling accuracy, quality standards, and team performance. With approved headcount and a mapped growth roadmap already in place, this role will be expected to quickly hire, onboard, and integrate additional schedulers, while building the operational foundation, performance standards, and workflows required to support a significantly larger centralized call center. This position requires an experienced call center leader who is prepared to step into an active operation, apply structure and discipline quickly, and build scalable processes without delay. The Director will work closely with the Senior Director of Schedule Optimization, who retains responsibility for executive reporting, departmental health, and enterprise strategy. Responsibilities Centralized Scheduling & Call Center Operations · Lead the day-to-day operations of the centralized scheduling function, including appointment scheduling, cancellations, rescheduling, and patient communications. · Ensure consistent and accurate scheduling practices aligned with approved templates, clinical guidelines, and operational standards. · Maintain daily oversight of scheduling workflows, queues, and escalations to ensure timely resolution and high-quality patient experience. · Serve as the operational point of accountability for centralized scheduling execution. People Leadership & Rapid Team Expansion · Directly manage and coach the centralized scheduling team, holding team members accountable to productivity, quality, and performance expectations. · Immediately assess current team performance and workflows, implementing structure and improvements as needed. · Lead hiring, onboarding, and training efforts to support rapid team expansion in 2026. · Build and formalize scalable team processes, training frameworks, and performance standards to support ongoing growth. Performance Management & Quality Oversight · Monitor operational KPIs related to scheduling accuracy, response times, cancellation management, patient access, and call handling performance. · Implement quality assurance processes, including audits of scheduling accuracy, adherence to approved verbiage, and compliance with scheduling guidelines. · Identify and address performance gaps through coaching, retraining, or process improvement. · Serve as the escalation point for complex scheduling issues and patient concerns. Process, Systems & Optimization · Collaborate with the Senior Director to implement and maintain standard operating procedures (SOPs) for centralized scheduling. · Ensure effective day-to-day utilization of scheduling and communication platforms, including Denticon, RavePoint, and Talkdesk. · Identify operational inefficiencies and recommend workflow or system improvements to enhance efficiency and patient experience. · Support change adoption related to new tools, scheduling logic, or operational initiatives. Collaboration & Communication · Work closely with the Senior Director of Schedule Optimization to align operational execution with departmental priorities. · Collaborate with internal partners as needed to resolve operational scheduling issues. · Provide regular operational updates, risks, and improvement opportunities to the Senior Director. Qualifications Minimum of 5 years of experience in call center operations, centralized scheduling, patient access, or similar operational leadership roles. · Demonstrated experience managing people in a call center or centralized service environment. · Proven ability to step into active operations and quickly establish structure, accountability, and performance standards. · Experience building or rapidly scaling teams and operational processes. · Strong operational, execution-focused leadership style. · Healthcare, dental, or multi-site service organization experience strongly preferred. · Advanced proficiency in Microsoft 365 tools (Outlook, Teams, Excel, Word). --- Preferred Qualifications · Experience in dental or medical scheduling operations. · Experience developing SOPs, training programs, and quality frameworks for growing teams. · Experience using Denticon, RavePoint, and Talkdesk is a plus. · Proficiency with scheduling systems and contact center platforms.

Provide patient-facing customer service, manage appointment scheduling, answer phones, handle patient inquiries, and assist with patient treatment plan financial arrangements. | Prior dental office experience, bilingual English and Spanish, exceptional customer service skills, and experience with telephone handling are required. | Overview Dental Center at Aventura is looking for a bilingual (English& Spanish) Dental Receptionist to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health. • Candidates must have prior dental office experience to be considered *** Hours: Mon- Fri 8:00-5:00 Position Overview This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care. What We Offer • Flexible scheduling options • Health, dental, and vision insurance • Life insurance and disability benefits • 401(k) plan • Team-oriented work environment with access to modern dental technology How To Apply If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV. Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team! Responsibilities • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal • Respond to patient questions and or concerns according to DCA Policies • Answering Telephones • Scheduling Appointments • Maintaining Appointment Book • Confirming Appointments • Follow up on no shows/cancellation of Appointments • Register Patients on sign in sheet • Post charges and payments to patient accounts • Checking voicemail on a daily basis • Maintain a clean and friendly waiting area for patients Qualifications Qualifications • Experience working in a dental health-care office required • Knowledge of insurance plans (HMO/PPO), is a plus • Experience answering telephone • Must have exceptional customer service skills • Must be bilingual (English & Spanish) Legal Disclaimer We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law. #CAR

Lead clinical team members, coordinate complex dental treatment plans, manage hospital-related cases, ensure clinical readiness and supply management, and act as liaison between clinical and front office teams. | At least 5 years clinical dental experience, leadership skills, treatment plan presentation expertise, knowledge of dental insurance and CDT codes, proficiency with dental technology, ability to make temporaries/provisionals, and Invisalign experience. | Overview Lead Clinical Treatment Coordinator Location: Advanced Dentistry of South Florida - Delray Beach, FL Position Type: Full-Time On-Site - Paid Working Interview Required Summary: Advanced Dentistry of South Florida is a premier, multi-specialty practice known for white-glove care, state-of-the-art technology, and a clientele that expects the best. We seek an exceptional Lead Clinical Treatment Coordinator with deep dental knowledge, leadership maturity, and a natural drive to own their role. This is not a job for the inexperienced or unmotivated. This clinical leadership role is designed for someone who thrives in high-end private practice settings and wants to be part of a fast-moving, excellence-driven and detailed service-oriented team. Why Join Us? • Upscale environment with loyal, long-term patients • Doctors who are educators, innovators, and partners • Consistent investment in leading-edge technology (e.g., Overjet, CBCT, iTero) • Paid working interview so both sides can evaluate the fit before a long-term commitment Key Responsibilities: Leadership & Training • Interview, onboard, and mentor clinical team members (assistants, hygienists) • Set expectations for clinical excellence, accountability, and patient experience • Lead by example in complex treatment coordination, hospital liaison work, and provider collaboration • Own the new hire experience from Day 1 through clinical integration. This includes shadow scheduling, performance observation, digital workflow training, and cultural assimilation to the elevated standards of Advanced Dentistry of South Florida. • Implement daily, weekly, and monthly check-ins with clinical team members to maintain accountability, reinforce quality, and proactively address performance gaps or coaching needs. • Create a culture of initiative, encouraging team members to anticipate patient and provider needs rather than waiting for direction, fostering a proactive environment built around high-touch patient care. Advanced Case Management • Coordinate complex treatment plans involving multiple doctors (general + specialty) • Manage all hospital-related cases, staged surgeries, and post-op continuity • Proactively follow up on unscheduled treatment within 24-72 hours of initial presentation. Use judgment, empathy, and clinical knowledge to re-engage patients who delay care and convert them into active treatment. • Collaborate with providers to ensure proper clinical sequencing of care • Flag potential roadblocks in advance, insurance authorizations, lab delays, scheduling conflicts, or patient objections and address them proactively before they impact case flow. • Utilize clinical technology (Overjet, Dentrix, iTero, CBCT) to analyze and document case plans, track progress, and keep providers informed in real-time. • Ensure accurate documentation, tech hygiene, and compliance with systems Supply Management • Maintain oversight of clinical supply ordering, inventory, and vendor relations • Ensure cost-efficiency while upholding the highest standard of clinical readiness Clinical Liaison • Act as a bridge between assistants, doctors, hygienists, and the front office • Address real-time issues affecting flow or patient satisfaction • Support patient understanding and case acceptance during treatment presentations Who We're Looking For: Required: • 5 years of clinical experience in a dental office • Experience in presenting treatment plans and managing multi-step care • Knowledge of insurance billing, CDT codes, and dental workflows • High comfort level with technology (e.g., Computer operating systems, Overjet, Dentrix, iTero, etc...) • Proven leadership or team lead experience (references) • must be able to make temporaries/provisionals. • Experience in Invisalign. Preferred: • Experience in upscale or multi-specialty dental practices • Exposure to hospital case coordination • Background in both front and back-office operations Must-Have Traits: • You take initiative without being told • You anticipate the needs of patients and providers • You understand the level of care our patients expect • You hold yourself to an exceptionally high standard Compensation & Benefits: • Competitive hourly rate + performance-based incentives • Medical, dental, and vision coverage options • PTO, paid holidays, CE opportunities • Full access to team appreciation events, mentorship, and personal development How to Apply: We offer a paid working interview to see if we're the right match for each other. This gives you a chance to shine, and us an opportunity to observe your strengths in action. Please submit your resume and a short note about why you're ready for a leadership role at a practice like ours. #LI-SM1 Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team! Responsibilities • Educate, consult, and present patient treatment plans in clear and supportive manner • Schedule and confirm patient appointments • Verify and process insurance for clinical appointments • Maintain accurate and up-to-date patient records and information using dental software • Collect and process payments for services rendered • Manage doctors and hygiene schedules as needed • Support marketing and promotional efforts to drive patient engagement and growth Qualifications • High school diploma or equivalent (required) • Minimum of 2 years of front office experience, preferably in a dental setting and dental software • Proficiency in Microsoft Office Suite • Experience working with various dental insurance plans, couples with strong communication skills. Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.