Dent Wizard

Drive operational excellence, support customer onboarding, manage supply chain and fleet, and lead cross-functional teams. | Requires 5+ years in operations or project management, technical training, supply chain, and fleet experience, with leadership skills. | For a quick application text APPLY1 to 82174 About Dent Wizard Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. The Operations Support Manager is responsible for driving operational excellence and supporting the successful onboarding, launch, and ongoing performance of customer sites within their district. They drive non-technician gross margin at a district level, including managing the cost of supplies and fleet, and supporting parts margin expansion, acting as the district level lead with the Supply Chain team. This role leads cross-functional initiatives, manages technical and operational processes, and serves as a coach for front-line leaders and technicians. They are a member of the district leadership team in partnership with the District Operations Manager and Business Development Executive. Key Responsibilities: Customer Onboarding & Launches • Drive and own the end-to-end customer onboarding process, ensuring a seamless transition from pre-launch to full operational status. • Plan and lead customer pre-launch due diligence, including site assessments, requirements gathering, and risk identification. • Manage multiple service launches simultaneously, coordinating resources and timelines to meet customer and business objectives. • Lead buildout planning and execution for new locations, leveraging external vendor partners as required. Operational Excellence & Quality • Identify root causes for technical customer service concerns and implement corrective actions to resolve issues and prevent recurrence. • Develop, implement, and continuously improve critical processes to enhance operational quality, efficiency, and customer satisfaction. • Troubleshoot operational issues and implement Standard Operating Procedures (SOPs) to drive consistency and best practices across sites. • Drive leaders to optimize day-to-day operations, leveraging data and feedback to improve performance. • Ensure we are meeting the Customer Promise cycle time consistently across the district. Technical Training & Support • Provide technical training and support to technicians and front-line field leaders, ensuring teams are equipped with the skills and knowledge needed for success. • Serve as a resource for technical problem-solving and process improvement initiatives. Supply expense management • Minimize tech supply costs by ensuring consistent use of preferred suppliers, controlling credit cards, and driving strong ordering processes (e.g., min/max processes, etc.) • Analyze supply usage to identify locations of overspending and root cause problem-solving to drive savings. • Ensure parts profitability via vendor leverage and best practices • Automate invoices to reduce front-line manager time commitment. Supply Chain & Fleet Management • Lead supply chain initiatives for the division, collaborating with procurement and fleet teams to ensure timely and cost-effective delivery of materials and equipment. • Own all site and fleet-related audits, ensuring compliance with company standards and regulatory requirements. • Manage fleet requests, including vehicle allocation, maintenance, and replacement planning. • Lead EH&S initiatives for the division, ensuring compliance with all regulatory requirements and fostering a culture of safety and responsibility. World Class Teams • Coach the Operations Leadership Team on areas within their responsibility, fostering a culture of accountability, continuous improvement, and professional growth. Other duties as assigned. Key Competencies • Operational Excellence • Project Management • Technical Acumen • Leadership & Coaching • Problem Solving • Communication & Collaboration • Customer Focus • Change Management Position Requirements • A bachelor's degree in business, operations management, or a related field is preferred. • 5+ years of experience in operations, project management, or a related discipline. • Proven ability to lead cross-functional teams and manage multiple projects simultaneously. • Strong analytical and problem-solving skills, with experience in root cause analysis and process improvement. • Excellent communication and interpersonal skills, with the ability to coach and influence at all levels of the organization. • Prior experience as a field leader (e.g., AOM, FOM) preferred. • Experience in technical training, supply chain management, and fleet operations is highly desirable. • Must live in a market that they support. • Ability to travel as needed to support site launches and operational initiatives. Physical Job Requirements • Consistent in field visits with the leaders and technicians (around 75%). Drug Policy • All applicants being considered for employment must pass a pre-employment drug screening and background check. The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $85,700.00 - $105,000.00/ Year We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet. EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. • ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com.

Oversee daily operations, build customer relationships, pursue business development, and lead team development within multiple locations. | Experience in operations management, team leadership, customer service, business development, and safety standards, with a preference for automotive or manufacturing industry experience. | For a quick application text APPLY1 to 82174 About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. Area Operations Manager – Wheel Remanufacturing Division Location- Phoenix, AZ Compensation:$75,500.00 - $80,000 /Year An Area Operations Manager – Reman is responsible for overseeing the daily operations of multiple wheel remanufacturing shop locations within a designated area. This role ensures operational excellence, team development, customer satisfaction, and adherence to safety and quality standards. In addition, the Area Operations Manager plays a key role in business development, identifying and securing new customer opportunities to support Dent Wizard’s growth strategy. Essential functions include: Operational Excellence Oversee daily operations to ensure efficiency, quality, and safety across all locations. Address and resolve operational issues promptly, ensuring minimal disruption to service. Maintain high standards of cleanliness and environmental health and safety (EHS) at all sites. Customer Service & Relationship Management Build and maintain strong relationships with key customers. Ensure service delivery meets or exceeds customer expectations. Represent Dent Wizard in customer meetings. Promote a five-star customer service culture across all teams. Business Development Proactively identify and pursue new business opportunities within the assigned area. Develop and present proposals to prospective customers. Collaborate with marketing team to support lead generation and conversion. Expand Dent Wizard’s footprint by building relationships with dealerships, collision centers, and other potential partners. Talent Acquisition & Workforce Planning Drive recruitment and hiring efforts for area roles in collaboration with HR. Identify staffing needs and ensure appropriate coverage to meet operational demands. Support onboarding and integration of new hires into the team. Leadership & Team Development Foster a positive, inclusive, and productive work environment aligned with Dent Wizard’s core values. Lead, coach, and develop team members to drive performance, engagement, and retention. Facilitate ongoing training and performance evaluations. Performance Monitoring & Reporting Track and report on key performance indicators (KPIs) related to productivity, quality, and customer satisfaction. Implement continuous improvement initiatives to enhance operational performance. Administration Coordinate supplies and parts ordering management Troubleshoot most critical operational issues Maintain clean, organized work areas that meet DW’s compliance (EHS) standards Support and adhere to DW’s policies and procedures on ethics standards and commitments Ensure effective invoicing processes are implemented and maintained Other Duties as Assigned Competencies Required Executes with Quality Executive Presence Reinvents and Innovates Customer Focus Acquires and Builds Talent Grows the business Physical Job Requirements Continuous viewing from and inputting data to a computer screen. Travel as necessary (<10%). Drug Policy Dent Wizard is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $75,500.00 - $80,000 /Year We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet. EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com. About Dent Wizard: Crafting Excellence in Automotive Reconditioning At Dent Wizard, we've dedicated ourselves to perfecting the art of automotive reconditioning for over three decades. We're more than just a service provider, we're a team of skilled artisans, affectionately known as "Wizards," who turn everyday vehicles into works of art. We take pride in our reputation and company values of Integrity, Innovation, Customer Devotion, and Excellence. Whether you're considering a career with us or seeking our services, Dent Wizard is your trusted partner for all things automotive reconditioning. Welcome to the magic behind the Wizardry! Not Seeing a Perfect Match? Introduce Yourself! Don't see a job that matches your skills, but you're still interested in becoming a Wizard? We believe that talent comes in all forms, and we're always on the lookout for exceptional individuals. Take a moment to introduce yourself to our recruiters, and let us know what makes you a unique and magical addition to our team. Share your skills, experiences, and aspirations, and we'll keep your information on file. If a role that aligns with your talents appears on our horizon, we'll reach out. At Dent Wizard, we appreciate the power of proactive introductions. Start the conversation today, and let's explore the possibilities together!

Oversee and lead operations within a geographic area, manage customer relationships, and drive revenue growth. | Minimum of 3 years in a leadership role managing a team of 20+ and a P&L of at least $1.5M, with experience in sales, strategy, and operations. | For a quick application text APPLY1 to 82174 About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. Reporting to a District Manager, Area Manager is a front-line management position responsible for overseeing and leading DW operations within a defined geographic area. AM is responsible for fulfillment of services to customers and leading technicians. Operations (50-60%) Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital. Expediently and professionally address all customer, operational, and performance concerns. Walk customer inventory to identify future workload requirements and QC repairs. Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction. Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service. Communicate to keep team informed and up to date in critical information, expectations, company news, etc. On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies. Closely support direct reports/managers optimizing production and day-to-day operations. Sales and Business Development Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers. Partner with DM and DSM to sell new customers and maximize existing business opportunities. Build and solidify relationships with key customers and network to initiate relationships with prospective customers. Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard. Required Qualifications Combined minimum experience of 3 years in a district route and auction leadership role required Profitable management of a P&L of at least $1.5M in revenue annually Experience managing other leaders and staffs of 20+ Travels overnight approximately 10 – 20% Result-driven Positive, motivating leadership style Flexible, resilient, diplomatic, tolerant Active listener: credible and persuasive communication style that empowers others and leads decisively Successful strategy implementation and results All candidates selected for offer will undergo post-offer, pre-employment screening appropriate to the role. This may include, but is not limited to, a physical examination, vision assessment, background check, and drug screening. Any such screening will be appropriate for the role, the same for all employees entering the same job category and conducted in accordance with applicable laws and regulations. The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $75,500.00 - $80,000.00/ Year We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet. EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com. About Dent Wizard: Crafting Excellence in Automotive Reconditioning At Dent Wizard, we've dedicated ourselves to perfecting the art of automotive reconditioning for over three decades. We're more than just a service provider, we're a team of skilled artisans, affectionately known as "Wizards," who turn everyday vehicles into works of art. We take pride in our reputation and company values of Integrity, Innovation, Customer Devotion, and Excellence. Whether you're considering a career with us or seeking our services, Dent Wizard is your trusted partner for all things automotive reconditioning. Welcome to the magic behind the Wizardry! Not Seeing a Perfect Match? Introduce Yourself! Don't see a job that matches your skills, but you're still interested in becoming a Wizard? We believe that talent comes in all forms, and we're always on the lookout for exceptional individuals. Take a moment to introduce yourself to our recruiters, and let us know what makes you a unique and magical addition to our team. Share your skills, experiences, and aspirations, and we'll keep your information on file. If a role that aligns with your talents appears on our horizon, we'll reach out. At Dent Wizard, we appreciate the power of proactive introductions. Start the conversation today, and let's explore the possibilities together!