Definitive Healthcare

Manage and grow a portfolio of healthcare and agency clients, ensuring product adoption, renewal, and expansion, while supporting campaign planning and audience activation. | Over 5 years of experience in customer success, account management, or digital media/advertising technology, with a background in healthcare marketing or healthcare data preferred. | About Definitive Healthcare: At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact. We’re headquartered in Framingham, Massachusetts, but we have 3 office locations globally, including locations in Sweden, and India. We’ve grown significantly since our founding in 2011 and have expanded our global client base to 2,400+. We’re also a great place to work. In 2024, we brought home a number of awards including Built In’s 100 Best Places to Work in Boston, a Stevie Bronze Award for Great Employers, and we were recognized as a Great Place to Work in India. We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion. The Digital Engagement Manager will play a critical role in managing, renewing, and expanding customers on our Population Intelligence platform – a market leading platform solution that helps healthcare organizations understand patient populations and market opportunities. In addition, this role will drive the adoption of our Digital Audiences, enabling customers and agency partners to activate healthcare audiences in media channels for more precise and effective marketing. This individual will serve as a trusted partner to our brands and agencies, ensuring value realization, campaign success, and long-term customer growth. Ideal candidates will have a background in healthcare marketing, digital media or advertising technology, with experience supporting agency relationships and delivering measurable client outcomes. Key Responsibilities: Customer Management & Growth • Manage a portfolio of healthcare and agency clients, serving as the primary point of contact for Population Intelligence & Digital Audience customers, ensuring ongoing satisfaction, retention, and renewal. • Drive product adoption of the Population Intelligence platform and Digital Audiences, ensuring customers realize value and achieve desired outcomes. • Lead renewal and expansion efforts by identifying growth opportunities and aligning solutions with client goals. • Monitor customer health, proactively addressing risks to retention and satisfaction by developing customer success plans that align with client objectives and deliver measurable outcomes. Audience Activation • Partner with agency teams to support campaign planning, audience activation, and performance optimization, providing guidance on how to use our data and platform for each use case. • Build strong relationships with agency clients to ensure seamless campaign execution and collaboration. • Serve as a trusted advisor in audience targeting, campaign workflows, and compliance. • Partner with agencies to understand the brands they support, identify budgets and upcoming campaigns, and translate healthcare insights into digital activation strategies Process Optimization • Streamline workflows to improve efficiency in audience activation and customer engagement. • Develop case studies, training guides, and documentation to support customer enablement. • Collaborate with internal teams (Sales, Media & Audience Strategy & Operations, Technical Delivery Consultants, Marketing, CXS) to deliver consistent and high-value customer experience. • Translate customer needs into actionable insights for internal teams, including product, marketing, and data science. Required Qualifications • 5+ years experience in customer success, account management, or digital media/advertising technology, with experience supporting agency customers. • Background in healthcare marketing, healthcare data or SaaS strongly preferred • Proven ability to manage customer relationships, drive renewals, and grow accounts. • Strong understanding of digital audience activation, campaign workflows and multi-channel campaign execution. • Excellent communication skills, with the ability to simplify complex concepts for non-technical stakeholders. • Strong analytical skills with the ability to translate complex data into actionable insights. • Familiarity with analytics tools, CRM systems, and healthcare privacy/compliance standards. • Comfortable in a fast-paced, cross-functional environment with a start-up mindset. Compensation and Benefits: The salary range for this position is $79,000 – $149,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual compensation will depend on factors such as experience and qualifications. This role is also eligible for a commission plan based on sales performance, in accordance with the company’s commission policy. All employees receive standard benefits, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution. Why we love Definitive, and why you will too! • Industry leading products • Work hard, and have fun doing it • Incredibly fast growth means limitless opportunity • Flexible and dynamic culture • Work alongside some of the most talented and dedicated teammates • Definitive Cares, our community service group, gives all of us a chance to give back • Competitive benefits package including great healthcare benefits and a 401(k) match What our Employees are saying about us on Glassdoor: “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.” • Business Development Manager “Great team. Amazing growth. Employees are treated very well.” • Research Analyst “I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.” • Profile Analyst If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter. If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Definitive Hiring Philosophy Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply! Privacy Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information. Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to careers@definfitivehc.com to confirm your status in the application process.

Manage and grow a portfolio of enterprise accounts through strategic planning, client engagement, and collaboration with internal teams to meet revenue targets. | 10+ years of quota carrying SaaS sales experience with BioPharma clients, proven track record of large deal negotiation and closing, selling to C-suite, and strong communication skills. | About Definitive Healthcare : At Definitive Healthcare (NASDAQ: DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people-paving the way for smarter decisions and greater impact. We're headquartered in Framingham, Massachusetts, but we have 3 office locations globally, including locations in Sweden, and India. We've grown significantly since our founding in 2011 and have expanded our global client base to 2,400+. We're also a great place to work. In 2024, we brought home a number of awards including Built In's 100 Best Places to Work in Boston, a Stevie Bronze Award for Great Employers, and we were recognized as a Great Place to Work in India. We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion. About the position: Our expansion has created the need for a talented and experienced Enterprise Account Executive. The EAE conducts themselves as a trusted advisor by leveraging their exceptional sales capabilities and thought leadership to create a positive end to end customer experience focused on delivering the customers desired outcomes. The EAE is responsible for a named portfolio of existing and prospect accounts. In this role you will manage the overall client relationship for upsell and revenue retention with existing clients and build your book of business. You will be supported by a team consisting of Solution Consultants, Analytic Engagement Managers, Customer Service Managers and Sales Development Representatives. What you'll do: • Meet and exceed revenue targets within assigned client and prospect portfolio • Manage your assigned account team resources so they are deployed across the client portfolio to optimize client engagement, increase revenue and manage risk • Create and maintain Strategic Account Plans on an ongoing basis with relevant internal stakeholders. The plans focus on client objectives and how Definitive Healthcare can drive client success with stated goals and KPI's to measure outcomes • Working with Pre-Sales support team on creation and/ or developing Engagement Letters, Scope of Work (SOW) preparations, and Integration projects where appropriate • Partnering with internal teams to ensure successful onboard of new clients and delivery of expected client outcomes • Staying up-to-date on Industry trends and evolving client needs to identify new opportunities • Accurately forecast opportunities and update all relevant client interactions in the CRM • Maintain education standards and certification levels in line with job requirements and your career development goals What you'll need: • BA or BS Degree • 10 + years of individual, quota carrying selling experience in SaaS and Consultative services with specialty in BioPharma clients • Documented history of meeting and exceeding goals • Experience selling to C-suite and Senior Leadership at Fortune 1000 companies • Experience identifying, developing, negotiating and closing large-scale deals in complex organizations • Proactive, needs based selling across an enterprise • Superior written and verbal communications skills • A powerful work ethic and comfortable with prospecting, as a part of a team or independently within new and established clients. Why we love Definitive, and why you will too! • Industry leading products • Work hard, and have fun doing it • Incredibly fast growth means limitless opportunity • Flexible and dynamic culture • Work alongside some of the most talented and dedicated teammates • Definitive Cares, our community service group, gives all of us a chance to give back • Competitive benefits package including great healthcare benefits and a 401(k) match What our Employees are saying about us on Glassdoor: "Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed." -Business Development Manager "Great team. Amazing growth. Employees are treated very well." -Research Analyst "I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there." -Profile Analyst If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter. If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Definitive Hiring Philosophy Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply! Privacy Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information. Please note : All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to careers@definfitivehc.com to confirm your status in the application process.

Lead and manage technical projects and a small team, administer Jira tools, enforce governance, and drive delivery excellence in healthcare data products. | 8+ years technical project management with 2+ years people management, PMP and Agile certifications strongly desired, Jira admin experience required, and strong software development lifecycle knowledge. | About Definitive Healthcare: At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact. We’re headquartered in Framingham, Massachusetts, but we have 3 office locations globally, including locations in Sweden, and India. We’ve grown significantly since our founding in 2011 and have expanded our global client base to 2,400+. We’re also a great place to work. In 2024, we brought home a number of awards including Built In’s 100 Best Places to Work in Boston, a Stevie Bronze Award for Great Employers, and we were recognized as a Great Place to Work in India. We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion. Overview Our Technical Project Management team serves as the connective tissue between Product, Engineering, and Customer Success. We are accountable for the full product development lifecycle and help deliver high-quality products that enable value for all downstream users. We are seeking a Senior Technical Project Manager to join our growing team. This player-coach role combines hands-on technical project management with leadership responsibilities, including supervising a small team of 2–3 Technical Project Managers. The ideal candidate will be a strategic thinker, a strong executor, and a mentor who drives delivery excellence and process improvement across our globally distributed teams. Key Responsibilities Project Leadership Execution • Lead end-to-end technical project management for healthcare and life sciences data and analytics products. • Collaborate with cross-functional teams to define scope, goals, and deliverables. • Create detailed project plans and release strategies aligned with business priorities. • Ensure and mature agile development and technical project management practices as wellas coach teams on process improvements when necessary. • Support day-to-day project development team activities. • Track progress, unblock issues, and provide project, program and executive-level insights on project status. Team Management Coaching (LMA – Lead, Manage, and Hold Accountable) • Supervise and mentor 2–3 Technical Project Managers. • Establish and refine project management standards, templates, and best practices. • Conduct regular check-ins, performance reviews, and development planning. • Foster a culture of accountability, ownership, and continuous improvement. Tool Administration Enhancement • Administer and optimize Jira workflows, boards, and configurations. • Enhance Jira usage across teams, including custom fields, automation, and reporting. • Support and improve Tempo time tracking integration within Jira. Governance Standards • Define and enforce delivery governance across projects and teams. • Develop and maintain standardized processes for project tracking, reporting, and documentation. • Ensure consistent application of agile methodologies and technical project management practices. • Contribute to software labor capitalization efforts by tracking and documenting qualifying work. Resource Management • Support leadership in assessing developmentteam capacity and projecting future resource needs. • Coordinate with product and engineering leadership to ensure availability of necessary resources. Communication Collaboration • Facilitate communication across teams to ensure clarity on objectives and timelines. • Create tailored reporting (including executive dashboards) for different stakeholder audiences. • Collaborate with stakeholders to gather requirements and provide regular updates. Risk Management • Identify potential risks and challenges in project execution. • Develop and implement mitigation strategies to ensure successful delivery. Culture Development • Foster a high-performing, collaborative culture within Product and Engineering. • Champion process rigor and continuous improvement initiatives. Qualifications • Bachelor’s degree in Computer Science, Engineering, or a related technical field required; Master’s degree preferred. • 8+ years of experience in technical project management, including 2+ years in a people management role. • Certifications such as PMP, Agile ScrumMaster, and/orequivalent related certifications are strongly desired. • Strong proficiency in Atlassian tools, especially Jira (admin experience required). • Experience with Tempo time tracking module preferred. • Familiarity with software labor capitalization is a plus. • Deep understanding of agile development frameworks and product/engineering operations. • Strong writing and communication skills, with the ability to translate strategy into execution and concisely communicate project and program status. • Proven experience managing projects related to software engineering, data science, data engineering, and other technical projects. • It is preferred that the candidate hassoftware development experience and has a strong understanding of the software development life-cycle and DevSecOps. • Results-driven, self-motivated, flexible, customer-focused, and comfortable navigating ambiguity. Why we love Definitive, and why you will too! • Industry leading products • Work hard, and have fun doing it • Incredibly fast growth means limitless opportunity • Flexible and dynamic culture • Work alongside some of the most talented and dedicated teammates • Definitive Cares, our community service group, gives all of us a chance to give back • Competitive benefits package including great healthcare benefits and a 401(k) match What our Employees are saying about us on Glassdoor: “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.” -Business Development Manager “Great team. Amazing growth. Employees are treated very well.” -Research Analyst “I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.” -Profile Analyst If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter. If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Definitive Hiring Philosophy Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply! Privacy Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information. Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to careers@definfitivehc.com to confirm your status in the application process.