DeepSeas

Manage IT help desk operations including onboarding/offboarding, endpoint patching, support ticket resolution, and assisting with IT projects. | Requires 2+ years helpdesk experience, strong problem-solving skills, Microsoft 365 and Azure AD knowledge, PowerShell scripting, and familiarity with Windows and MacOS. | Associate IT Systems Engineer Department: Infastructure Employment Type: Full Time Location: Remote Description Company Background With 30 years of experience in cyber defense, DeepSeas is trusted by nearly 1,000 clients around the world, including Fortune 100 enterprises and mid-market organizations, higher education institutions, as well as municipalities and local governments. Known for its programmatic approach to continuously transforming cyber defense programs, DeepSeas is recognized by Gartner as a top 40 provider of MDR and ranked as a top 5 MDR leader in the 2024 Frost Radar™: Global Managed Detection and Response (MDR) Market. In addition to its industry-leading MDR service, DeepSeas offers a full suite of advisory, compliance, and testing services to support clients on their cybersecurity transformation journeys, with an approach to cyber defense that prioritizes technical expertise, tradecraft, and continuous innovation to deliver unparalleled results. Position Overview The Associate IT Systems Engineer helps to manage the IT help desk. Performs both onboarding and offboarding duties such as meeting with new employees and account provisioning. Helps ensure that endpoints are patched and compliant with security policies. Supports IT Operations by assisting with project-based work and associated research. Key Responsibilities Complete, resolve, and update support tickets via email, phone, or Slack. Diagnose, troubleshoot, resolve hardware, software, other network issues, and replace defective assets when necessary. Onboard and offboard employees following documented procedures. Administer, monitor, maintain Microsoft 365, Azure AD, Exchange Online, and associated platforms. This also includes other identity management services or communication platforms. Works with other IT Systems Engineers to implement new software, improvements, or procedures as required. Completes project and task assignments on time or communicates to the IT operations Manager when on time delivery is not obtainable. Works in accordance with established policies and procedures. Plans, tests, and implements end user device updates and patches with minimal disruption to the business. Skills Knowledge and Expertise 2+ years of helpdesk experience Excellent problem-solving and analytical skills Experience with PowerShell and scripting Extensive experience with Microsoft Windows and associated Office 365 applications General familiarity with IT ticketing systems and how they function Microsoft 365 administration knowledge including Azure AD and Intune Working knowledge of Apple MacOS and Macbook operation Ability to respond to help desk requests after hours on a limited basis Experience with networks (LAN, WAN) and patch management Comprehensive knowledge of computer systems and experience troubleshooting hardware and software Must be skilled at managing a significant workload and obtaining positive results, taking on additional responsibility and managing priorities as needed Must be accurate, detailed, committed to high quality standards and pro-active in finding solutions to achieve successful outcomes Must promote mutual respect, ongoing communication Why DeepSeas? At Deep Seas, we like to say that heart rates go down, careers take off, and security programs mature. Our values provide the ultimate guide for our daily behavior and decisions. Without these values, we aren’t Deep Seas. They preserve the essence of our organization, reflect the personalities of our Deeps (how we affectionately refer to our teammates), and enable us to exceed expectations. Our values are: We are client obsessed. We stand in solidarity with our teammates. We prioritize personal health and well-being. We believe in the power of diversity. We solve hard problems at the speed of cyber. This is your chance to join a supportive crew of teammates and an industry-leading organization that values opportunities for growth. If DeepSeas sounds like a good fit for you, send us your resume and let’s talk! Information security is everyone’s responsibility: Understanding and following DeepSeas’s information security policies and procedures. Remaining vigilant and reporting any suspicious activity or possible weaknesses in DeepSeas’s information security. Actively participating in DeepSeas’s efforts to maintain and improve information security. DeepSeas considers this position is as Moderate Risk with a potential to view/access/download restricted/private client/internal data. This information must be treated with Sensitivity and in the most secure manner. HR reserves the right to perform random background/drug Screens to ensure the safety of client/DeepSeas data

Manage customer accounts to drive satisfaction, renewals, and growth while delivering product education and resolving issues. | 4-5 years in customer success or account management, familiarity with cybersecurity tools, strong communication, problem-solving, and project management skills. | Client Success Manager (Costa Rica) Department: Customer Success Employment Type: Full Time Location: Remote Compensation: $30,000 - $50,000 / year Description Position Overview As a Customer Success Manager (CSM), you will play a pivotal role in ensuring customers achieve their desired outcomes from our products and services. You will be responsible for establishing strong relationships, driving product adoption, and fostering customer loyalty. Your primary goals include delivering measurable value to customers, securing contract renewals, and uncovering opportunities for account expansion. Key Responsibilities Drive Customer Satisfaction ● Account Management: Serve as the primary point of contact for customers, building strong relationships with key stakeholders and acting as their advocate within the company ● Executive Meetings: Lead Executive Business Reviews (EBRs) and conduct compelling product demos to showcase value ● Customer Health Management: Monitor and analyze customer health metrics to identify risks and opportunities, taking proactive steps to drive engagement and retention Maximize Customer Lifetime Value ● Renewals: Develop strategic plans to ensure successful renewals and increase customer loyalty ● Expansion and Growth Opportunities: o Consistently identify account growth opportunities such as upselling, cross-selling, and license expansions. o Collaborate closely with the Sales or Account Management teams to formalize growth strategies and secure additional business. ● Reporting: Provide regular updates on customer health, churn risk, and other key metrics to internal stakeholders Deliver Technical Excellence ● Customer Education: Conduct training sessions, webinars, and product demos to keep customers informed of new features and best practices. ● Issue Resolution: Work closely with the support and engineering teams to track customers’ issues, ensuring customer satisfaction Skills Knowledge and Expertise Experience: 4-5 years in customer success, account management, or related roles, preferably in a SaaS or cybersecurity environment. Technical Expertise: ● Familiarity with cybersecurity tools (e.g., Wiz, Orca, Rapid7, Qualys). ● Experience with configuring and managing enterprise application Customer-Centric: Demonstrated ability to build and maintain strong customer relationships focusing on delivering value. Problem-Solver: Excellent analytical and troubleshooting skills, with a proactive approach to addressing challenges. Communication: Exceptional verbal and written communication skills, with the ability to convey complex concepts in simple terms. Project Management: Ability to manage multiple accounts and projects simultaneously, prioritizing effectively in a fast-paced environment. Why DeepSeas? At Deep Seas, we like to say that heart rates go down, careers take off, and security programs mature. Our values provide the ultimate guide for our daily behavior and decisions. Without these values, we aren’t Deep Seas. They preserve the essence of our organization, reflect the personalities of our Deeps (how we affectionately refer to our teammates), and enable us to exceed expectations. Our values are: We are client obsessed. We stand in solidarity with our teammates. We prioritize personal health and well-being. We believe in the power of diversity. We solve hard problems at the speed of cyber. This is your chance to join a supportive crew of teammates and an industry-leading organization that values opportunities for growth. If DeepSeas sounds like a good fit for you, send us your resume and let’s talk! Information security is everyone’s responsibility: Understanding and following DeepSeas’s information security policies and procedures. Remaining vigilant and reporting any suspicious activity or possible weaknesses in DeepSeas’s information security. Actively participating in DeepSeas’s efforts to maintain and improve information security. DeepSeas considers this position is as Moderate Risk with a potential to view/access/download restricted/private client/internal data. This information must be treated with sensitivity and in the most secure manner. HR reserves the right to perform random background/drug Screens to ensure the safety of client/DeepSeas data

The MDR/SOC Analyst will provide monitoring support in a 24x7x365 environment and investigate SIEM and endpoint alerts for containment and remediation. This role is crucial for detecting, investigating, and containing security incidents to enhance customer service. | Candidates should have 1-3 years of cyber security operations experience and hands-on experience with EDR tools. Familiarity with various security tools and the MITRE ATT&CK framework is also required. | MDR/SOC Analyst Department: Security Operations Employment Type: Full Time Location: Remote Compensation: $80,000 - $90,000 / year Description With 30 years of experience in cyber defense, DeepSeas is trusted by nearly 1,000 clients around the world, including Fortune 100 enterprises and mid-market organizations, higher education institutions, municipality and local governments, and federal agencies. Known for its programmatic approach to continuously transforming cyber defense programs, DeepSeas is recognized by Gartner as a top 40 provider of MDR and ranked as a top 5 MDR leader in the 2024 Frost Radar™: Global Managed Detection and Response (MDR) Market. In addition to its industry-leading MDR service, DeepSeas offers a full suite of advisory, compliance, and testing services to support clients on their cybersecurity transformation journeys, with an approach to cyber defense that prioritizes technical expertise, tradecraft, and continuous innovation to deliver unparalleled results. Position Overview We are seeking a motivated Cyber Security Operator to join our team, offering an exciting opportunity to enhance your expertise in incident investigations and containment. The ideal candidate is someone passionate about the cyber security industry with an analytic mindset and a solid understanding of cyber security tools. In this role, you will play a crucial part in impacting the services provided to our customers by detecting, investigating, and containing security incidents. This position is well-suited for an individual eager to progress in their information security career within a dynamic, customer-service oriented environment. You will collaborate with other seasoned analysts and top-notch cyber-security engineers in our Security Operations Center (SOC). Our Security Operations Center works on a 4x3 work week which may include early morning, evening or weekend shift hours, so flexibility is a key consideration. **This is an overnight shift** Key Responsibilities Provide monitoring support in a 24x7x365 environment. Investigate SIEM and endpoint alerts within the SOAR platform for containment, notification, and remediation. Collect and analyze intrusion artifacts (e.g., source code, malware, and system configuration) and use discovered data to enable mitigation of potential cyber defense incidents within the enterprise. Analyze identified malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information. Determine tactics, techniques, and procedures for intrusion sets Skills Knowledge and Expertise 1-3 years cyber security operations experience Must have hands-on experience with EDR tools Experience with proprietary security protection/detection tools such as Firewalls, Host and Network IDS/IPS, Anti-Virus, EDR, URL Filtering Gateways, Email Filtering Gateways, DLP tools, SIEM tools, etc Highly proficient in Microsoft and Linux operating systems Experience working within one or more SOAR platforms Familiarity with the MITRE ATT&CK framework Working knowledge of advanced actor TTPs Excellent written/verbal communication skills Why DeepSeas? At DeepSeas, we like to say that heart rates go down, careers take off, and security programs mature. Our values provide the ultimate guide for our daily behavior and decisions. Without these values, we aren’t DeepSeas. They preserve the essence of our organization, reflect the personalities of our Deeps (how we affectionately refer to our teammates), and enable us to exceed expectations. Our values are: We are client obsessed. We stand in solidarity with our teammates. We prioritize personal health and well-being. We believe in the power of diversity. We solve hard problems at the speed of cyber. This is your chance to join a supportive crew of teammates and an industry-leading organization that values opportunities for growth. If DeepSeas sounds like a good fit for you, send us your resume and let’s talk!

Lead and conduct advanced investigations into security incidents and perform root cause analysis for complex cyber threats. Act as a technical escalation point during major security incidents and contribute to the development of incident response strategies. | Candidates must have a minimum of 5 years of experience in Incident Response or Security Operations, with hands-on experience using advanced EDR solutions, particularly Microsoft Defender. A strong technical background in both offensive and defensive security is essential, along with relevant certifications. | Cyber Security Analyst (Incident Response) Department: Security Operations Employment Type: Full Time Location: Remote Reporting To: Nate Vidal Description Position Overview We are seeking a Senior Security Incident Response Analyst to join our growing Cybersecurity team. The ideal candidate will have extensive hands-on experience in detecting, responding to, and remediating sophisticated cyber threats using industry-leading tools, particularly EDR platforms. This role requires a deep technical background in both offensive and defensive security, forensic analysis, and threat hunting. The successful candidate will serve as a senior technical escalation point for complex incidents and help drive continuous improvement of our incident response capabilities. **Must be located in Costa Rica** **Must have hands on experience with Microsoft Defender** Key Responsibilities Lead and conduct advanced investigations into security incidents using EDR, Network traffic analysis, and Forensic tools. Perform root cause analysis and develop mitigation strategies for complex cyber threats, including APTs, malware outbreaks, insider threats, ransomware, encryption, data exfil activities and others. Act as a technical escalation point during major security incidents, providing in-depth knowledge of tools, techniques, and procedures (TTPs) used by threat actors. Conduct deep dive investigations and threat hunting activities to detect and respond to anomalies and early indicators of compromise (IOCs), using EDRs products. (Mostly MS Defender). Perform memory, disk, and log forensics using tools such as Volatility, Autopsy, and Windows/Linux forensic utilities. Develop and refine incident response runbooks, playbooks, and standard operating procedures (SOPs). Contribute with IR Partners by leveraging offensive and threat hunting security knowledge. Assist with post-incident reviews and lessons learned to improve detection and response strategies. Mentor junior IR analysts. Stay current with the threat landscape, emerging attack techniques, and relevant security technologies. Skills Knowledge and Expertise Experience: Minimum 5+ years in a dedicated Incident Response or Security Operations role, with hands-on investigative experience using advanced EDR solutions, Microsoft Defender (Must have Defender experience) Technical Security Skills: Defensive: Malware analysis, memory forensics, log analysis, endpoint and network triage. Offensive: Understanding of exploitation techniques, red teaming, vulnerability assessment, and attack simulations. Certifications: One or more of the following is required or highly preferred: GIAC GCFA / GCIA / GCIH / GNFA OSCP / OSCE / GPEN Microsoft SC-200 / MS Defender-specific certifications OWASP or web application security certifications Networking and Systems Expertise: Strong understanding of network protocols (TCP/IP, DNS, HTTP/S, SMTP, etc.) Proficiency in analyzing packet captures and netflow data (e.g., Wireshark, Zeek) Deep understanding of Windows, Linux, and cloud environments (AWS, Azure) Knowledge of IR Frameworks: NIST 800-61, MITRE ATT&CK, Lockheed Martin Cyber Kill Chain. Scripting and Automation: Python, PowerShell, Bash, or equivalent scripting languages for automating investigation and response tasks. Why DeepSeas? At Deep Seas, we like to say that heart rates go down, careers take off, and security programs mature. Our values provide the ultimate guide for our daily behavior and decisions. Without these values, we aren’t Deep Seas. They preserve the essence of our organization, reflect the personalities of our Deeps (how we affectionately refer to our teammates), and enable us to exceed expectations. Our values are: We are client obsessed. We stand in solidarity with our teammates. We prioritize personal health and well-being. We believe in the power of diversity. We solve hard problems at the speed of cyber. This is your chance to join a supportive crew of teammates and an industry-leading organization that values opportunities for growth. If DeepSeas sounds like a good fit for you, send us your resume and let’s talk! Information security is everyone’s responsibility: Understanding and following DeepSeas’s information security policies and procedures. Remaining vigilant and reporting any suspicious activity or possible weaknesses in DeepSeas’s information security. Actively participating in DeepSeas’s efforts to maintain and improve information security. DeepSeas considers this position is as Moderate Risk with a potential to view/access/download restricted/private client/internal data. This information must be treated with Sensitivity and in the most secure manner. HR reserves the right to perform random background/drug Screens to ensure the safety of client/DeepSeas data