Deepgram

Establishing analytics infrastructure, defining success metrics, and analyzing product usage to inform strategy. | Extensive experience in product analytics, SQL proficiency, experiment design, and understanding of developer behavior and API/SDK adoption. | Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Deepgram is looking for a Staff Product Analyst to accelerate our evolution from a single-product transcription company to a comprehensive voice AI platform. You'll be the first product analyst on our team, reporting to our VP of Product and partnering directly with product managers and designers to build the measurement infrastructure and experimentation frameworks that help us scale self-serve and product adoption. As the founding analyst, you'll establish the analytics foundation for our product team—building pipelines, defining frameworks, and creating the systems that help product managers, designers, and engineers make faster, and more impactful decisions. You'll start with a laser focus on our self-serve funnel, driving conversion from signup to first programmatic API/SDK request, knowing that this optimization directly feeds both self-serve revenue and sales-qualified leads. As you establish this foundation, your scope will expand to help identify patterns across our multi-product portfolio and inform strategic investment decisions. What You'll Do Own the analytics strategy for self-serve growth—design experiments, build measurement infrastructure, and drive insights that increase conversion from signup to first programmatic request Build robust, repeatable analytics pipelines and dashboards from the ground up using Superset and Heap Analytics Partner directly with product managers and designers to define success metrics, establish baselines, and instrument products correctly Design and analyze experiments across the developer journey, with deep understanding of API/SDK adoption patterns Collaborate with analytics partners in Marketing and Sales to connect product usage signals with acquisition, activation, and downstream sales outcomes, building a holistic view of the end-to-end PLG funnel Surface patterns in product usage across our growing portfolio to identify high-value use cases, customer segments, and where to double down on investment Serve as the analytical partner to Product leadership: synthesize insights across multiple products and use cases to identify patterns that inform longer-term product strategy and investment decisions Establish experimentation best practices and analytical rigor as the team scales PLG motions Translate complex findings into clear, actionable recommendations that shape product roadmap and investment decisions Build the analytics muscle for the team—creating frameworks and systems that enable PMs to self-serve insights while you focus on strategic analysis You'll Love This Role If You Have the seniority and leadership to define what "good" looks like for product analytics at Deepgram Get energized by being the first—building systems from scratch and establishing foundational practices Can balance deep analytical work with strategic pattern recognition across a multi-product portfolio Have strong opinions on experimentation methodology and PLG measurement, backed by experience Thrive in ambiguity and can define the right questions to ask, not just answer requests Love partnering closely with product leadership to shape strategy in real-time Bring natural customer empathy and curiosity, as well as openness to try new tools/AI workflows to maximize analytics efficiency It's Important to Us That You Have Staff-level expertise in product analytics, with proven ability to lead analytics strategy (we care more about expertise and leadership than years of experience) Demonstrated track record of accelerating self-serve or PLG growth at a previous company, particularly driving conversion in developer-focused products Strong SQL skills and hands-on experience working directly with data warehouses Proven ability to build dashboards and analytics infrastructure yourself—you don't need a data engineering team to be effective Deep experience designing, running, and analyzing experiments with statistical rigor Understanding of developer behavior and API/SDK adoption patterns—you know what signals matter for programmatic usage Experience being the first or founding analyst on a team—comfortable building everything from scratch Leadership presence to establish best practices and mentor PMs on data literacy Excellent communication skills to translate technical findings into strategic recommendations for executives It Would Be Great If You Had Experience with Superset and Heap Analytics (or similar tools like Mixpanel, Amplitude, Looker, Mode) Background in B2B SaaS with both self-serve and enterprise motions Understanding of multi-product portfolio dynamics and how to measure cross-product patterns Experience with usage-based pricing models or real-time streaming data products Deep knowledge of product instrumentation and event tracking best practices Expertise in advanced statistical methods beyond basic A/B testing (causal inference, cohort analysis, time-series analysis) Experience working in voice AI, ML/AI platforms, or developer tools Benefits & Perks Holistic health Medical, dental, vision benefits Annual wellness stipend Mental health support Life, STD, LTD Income Insurance Plans Work/life blend Unlimited PTO Generous paid parental leave Flexible schedule 12 Paid US company holidays Quarterly personal productivity stipend One-time stipend for home office upgrades 401(k) plan with company match Tax Savings Programs Continuous learning Learning / Education stipend Participation in talks and conferences Employee Resource Groups AI enablement workshops / sessions Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

Support employee relations, coach managers, and partner with leadership to develop people strategies in a fast-paced, remote environment. | 7-10+ years of HR experience, deep expertise in employee relations, performance management, and leadership coaching, preferably in high-growth or complex environments. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. The Opportunity Deepgram is seeking a Senior Human Resources Business Partner to support our growing, remote-first organization. This inaugural HRBP role will partner closely with leaders of all levels and employees across the company to support employee relations, performance management, manager effectiveness, and scalable people practices. Reporting to the Head of People, the HRBP works cross-functionally with leaders, People Ops, Legal, Finance, and Recruiting to ensure people programs, policies, and processes are effective, compliant, and aligned with business needs. This is a highly collaborative role for someone who brings strong judgment, navigates complexity with confidence, and helps teams perform at a high level in a fast-moving environment. Occasional travel is expected to attend company offsites and team meetings at Deepgram offices as needed throughout the year. What You’ll Do Employee Relations & Manager Support Serve as a primary point of contact for employee relations matters, including performance concerns, interpersonal issues, investigations, and complex workplace scenarios Coach managers through difficult conversations, feedback delivery, performance management, and documentation Provide consistent, fair, and legally sound guidance across key employee lifecycle moments Business & Leadership Partnership Act as a trusted advisor to leaders on people-related risks, decisions, and trade-offs Partner with the Head of People to translate company strategy into people practices that are right-sized for scale Identify patterns and systemic issues early and recommend practical, upstream interventions Serve as a change partner to leaders, helping design, position, and operationalize organizational changes to drive understanding, adoption, and trust. Performance & Manager Effectiveness Support performance management processes, goal-setting, feedback cycles, and manager capability building Partner with leaders on team structure, talent and succession planning, and ways of working that enable strong performance and sustainable growth Help managers navigate underperformance, role clarity challenges, and organizational change Reinforce a culture of high performance without unnecessary bureaucracy Process, Systems & Scale Help build and refine People processes, templates, documentation, and manager resources Partner on tools and workflows that improve consistency, efficiency, and employee experience Balance compliance, speed, and sound judgment as the company grows Partner with the Head of People to support change initiatives (e.g., policy updates, process shifts), including re-education, leader enablement, and reinforcement Compliance & Administration Partner with People Ops, Legal, and Finance to ensure compliance with federal, state, local, and our local partners with regard to international employment laws Support leave administration, policy application, and complex employee situations Help ensure People practices are defensible, consistent, and aligned with company values You'll Love This Role If You Enjoy partnering closely with managers and leaders to build a healthy and high performing culture Are energized by navigating ambiguity and making sound decisions while building the HRBP playbook Care about building and scaling fair, consistent, and human people practices in a fast-growing company Thrive in environments where trust, judgment, and accountability matter It’s Important to Us That You Have 7–10+ years of HR experience, including at least 5 years in an HR Business Partner role within high-growth or complex environments Strong business judgment and the ability to understand context quickly, challenge assumptions when needed, and guide leaders through tough trade-offs Deep experience in employee relations, performance management, and manager coaching Comfort operating synchronously and asynchronously in a fast-paced, remote-first, evolving environment with shifting priorities Strong written and verbal communication skills and a high degree of discretion Nice to Have Experience supporting distributed, remote-first teams. Prior work in a fast-growing startup environment. Benefits & Perks Holistic health Medical, dental, vision benefits Annual wellness stipend Mental health support Life, STD, LTD Income Insurance Plans Work/life blend Unlimited PTO Generous paid parental leave Flexible schedule 12 Paid US company holidays Quarterly personal productivity stipend One-time stipend for home office upgrades 401(k) plan with company match Tax Savings Programs Continuous learning Learning / Education stipend Participation in talks and conferences Employee Resource Groups AI enablement workshops / sessions Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

Oversee and optimize the company's website, manage content updates, coordinate cross-team projects, and implement data-driven performance improvements. | Requires 5+ years in web project management or digital marketing, experience with CMS platforms, technical fluency in HTML/CSS, and proficiency with analytics and SEO. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Opportunity Deepgram is looking for a Website Manager to serve as the operational backbone of Deepgram.com. In this senior-level individual contributor role, you will oversee the governance, optimization, and evolution of our most critical marketing asset. You will act as the bridge between marketing strategy and technical execution, managing the website backlog and coordinating complex updates across design and engineering teams. This is an ideal role for a Web Project Manager or Digital Marketing Operations expert who thrives on structure, cares deeply about user experience (UX), and loves using data to turn a website into a high-performing growth engine. What You'll Do Own the Web Lifecycle: Take full ownership of Deepgram.com updates, from routine content publishing and page builds to complex architectural changes within our CMS. Project Management & Governance: Manage the intake of requests from GTM, Product Marketing, and Executive teams. You will act as the "gatekeeper" of the site, rigorously prioritizing the backlog based on business impact and ensuring resources are allocated efficiently. Cross-Functional Execution: Coordinate seamless execution between Design, Engineering, and external contractors/agencies to bring new pages and features to life on time and within scope. CRO & Performance: Partner with the growth team to support CRO experimentation. You will set up A/B tests, track landing page performance, and implement data-driven optimizations to improve conversion rates. QA & Standards: Maintain rigorous Quality Assurance (QA) standards. You are the final line of defense for brand consistency, broken links, mobile responsiveness, and web accessibility (WCAG) compliance. SEO Execution: Support technical and on-page SEO initiatives, managing metadata, schema markup, internal linking strategies, and content hierarchy to ensure maximum organic visibility. Who You Are Experienced Web Ops Pro: 5+ years of experience in web project management, website operations, or digital marketing, ideally within a fast-paced B2B SaaS environment. CMS Expert: You have deep, hands-on experience with modern Headless CMS platforms (e.g., Contentful, Sanity) or visual builders (e.g., Webflow) and understand the mechanics of publishing workflows. Technical Fluency: While not necessarily a developer, you are comfortable reading HTML/CSS, understanding how APIs fetch content, and communicating effectively with engineering teams. Data-Driven: You are proficient with analytics tools (Google Analytics 4, Heap, etc.) and understand how to interpret traffic and conversion data to make informed decisions. Organized & Detail-Oriented: You have a "measure twice, cut once" mentality. You are comfortable managing multiple ticketing streams (Jira, Asana, etc.) and keeping stakeholders informed. SEO Knowledgeable: You understand the fundamentals of technical SEO and how site structure impacts search rankings. It Would Be Great If You Had Experience migrating or replatforming a corporate website. Basic frontend development skills (HTML/CSS/JS). Experience with localized/internationalized websites. Benefits & Perks Holistic health Medical, dental, vision benefits Annual wellness stipend Mental health support Life, STD, LTD Income Insurance Plans Work/life blend Unlimited PTO Generous paid parental leave Flexible schedule 12 Paid US company holidays Quarterly personal productivity stipend One-time stipend for home office upgrades 401(k) plan with company match Tax Savings Programs Continuous learning Learning / Education stipend Participation in talks and conferences Employee Resource Groups AI enablement workshops / sessions Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

Execute partner marketing initiatives, develop enablement materials, and track program performance to drive enterprise adoption. | 2-4 years in B2B tech or SaaS marketing, strong communication, project management skills, and ability to operate independently. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Opportunity: As a Product Marketing Manager, Enterprise & Partnerships at Deepgram, you will play a pivotal role in building and scaling our partner/enterprise marketing initiatives with leading cloud providers and technology companies. You'll execute go-to-market programs that enable our partnerships to scale and accelerate enterprise adoption of Deepgram's voice AI platform. In this role, you'll translate technical voice AI capabilities into compelling joint value propositions, and build scalable enablement programs that empower our partners to successfully position and sell Deepgram. You'll also support broader product marketing initiatives across solutions messaging and customer advocacy as priorities evolve. What You’ll Do Execute co-marketing programs with our cloud and technology partners, including joint campaigns, content creation, and MDF-funded activities Create partner enablement materials (pitch decks, solution briefs, demo scripts, case studies) that help partners effectively communicate Deepgram's voice AI value proposition to enterprise buyers Execute integrated campaigns with partners targeting enterprise decision-makers, creating compelling narratives around AI transformation and voice AI business value Create and maintain a partner marketing content library and resource center, ensuring partners have easy access to the latest materials, messaging, and technical documentation Track and report on partner marketing performance, including partner-sourced pipeline, influenced revenue, campaign ROI, and program effectiveness Work closely with the partner team to support their work with scalable processes, templates, and playbooks for partner marketing that can be replicated as the partner ecosystem grows You’ll Love This Role If You Are eager to learn partner/alliance marketing and want to build foundational expertise in a high-growth area Thrive in a "build it from scratch" environment and enjoy creating programs where infrastructure doesn't yet exist Excel at execution; you can take strategic direction and run with it independently Are highly organized and comfortable managing multiple priorities and workstreams, working cross-functionally and building relationships across teams Are energized by seeing the direct impact of your work on pipeline, customer success, and partner engagement Have a "get it done" mentality and aren't afraid to jump in wherever needed to ensure program success Are excited about AI/voice technology and enabling partners to build innovative applications It’s Important To Us That You Have 2-4 years of marketing experience in B2B tech, SaaS, or enterprise software (product marketing, demand gen, content marketing, or partner marketing backgrounds all welcome) Excellent written and verbal communication skills - you can craft clear, compelling content for both technical and business audiences and have a portfolio of content to prove it Strong project management and organizational skills with ability to manage multiple workstreams independently Self-starter mentality with comfort operating in ambiguity and figuring things out as you go Collaborative mindset and experience working cross-functionally with sales, product, marketing, or partner teams Curiosity and willingness to learn new areas quickly It Would Be Great if You Had Any exposure to partner/alliance/channel marketing (AWS Partner Network, Azure, GCP, or similar cloud ecosystems) Experience in AI/ML, developer tools, API-first products, or enterprise software Background creating enablement materials, sales content, or customer-facing collateral Familiarity with marketing automation platforms, CRM systems (HubSpot, Salesforce), or analytics tools Experience supporting or working with senior stakeholders in a fast-paced environment Track record in high-growth startup environments (AI focused a plus) Benefits & Perks Holistic health Medical, dental, vision benefits Annual wellness stipend Mental health support Life, STD, LTD Income Insurance Plans Work/life blend Unlimited PTO Generous paid parental leave Flexible schedule 12 Paid US company holidays Quarterly personal productivity stipend One-time stipend for home office upgrades 401(k) plan with company match Tax Savings Programs Continuous learning Learning / Education stipend Participation in talks and conferences Employee Resource Groups AI enablement workshops / sessions Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

Manage marketing tech stack, optimize campaigns, and connect marketing performance with sales and product insights. | 5+ years in marketing or revenue operations, hands-on with HubSpot, Salesforce, and automation tools, strong analytical skills, and cross-functional collaboration experience. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. The Opportunity We’re growing quickly, and our Marketing team is central to driving that growth. To support our next phase of scale, we’re hiring a Senior Marketing Operations Manager to help us refine, optimize, and scale how we go to market. As Deepgram’s Senior Marketing Operations Manager, you’ll be the connective tissue between our marketing technology, data, and strategy. Reporting to the Director of Marketing Operations, you’ll manage our marketing tech stack, own several key vendor relationships, and serve as a strategic and hands-on partner to our Marketing, Sales, and Product teams. You’ll advise on best practices, manage the operational details that make campaigns successful, and take ownership of the marketing operations roadmap. The ideal candidate thrives at the intersection of systems, data, and strategy — ensuring the engine behind Deepgram’s go-to-market motion runs efficiently and scales effectively. What You’ll Do Own Deepgram’s marketing tech stack, including HubSpot, Salesforce, Segment, and related tools. Oversee vendor relationships and evaluate new technologies that improve our go-to-market efficiency. Partner cross-functionally with Sales, Product, Customer Success, and Finance to connect marketing performance with pipeline, revenue, and product usage insights. Advise the Marketing team on campaign planning, process optimization, and operational best practices. Lead initial strategic projects such as: Establishing Account-Based Marketing (ABM) infrastructure and processes. Creating company-wide email governance and deliverability standards. Building improved attribution and performance reporting that ties spend to pipeline. Collaborate with Product, Sales, and RevOps teams to connect product-led growth (PLG) and sales-led growth (SLG) funnel data for unified visibility. Drive continuous improvement by identifying automation opportunities that make marketing more effective and scalable. You’ll Love this Role If You Enjoy turning complexity into scalable, elegant systems. Balance strategic thinking with hands-on execution. Value autonomy and accountability in a fast-paced environment. Love collaborating across teams to make marketing smarter and more data-driven. It’s Important To Us That You Have 5+ years of experience in Marketing Operations, Revenue Operations, or other Go-To-Market Operations roles Hands-on expertise with HubSpot, Salesforce, and campaign automation tools. Proven experience managing both PLG and SLG funnels, including lead scoring, lifecycle tracking, and attribution. Strong analytical mindset with experience building reports and dashboards to measure campaign effectiveness and ROI. Demonstrated ability to work cross-functionally with Marketing, Sales, Customer Success, Product, and Finance stakeholders. Excellent project management skills with a bias for action and operational rigor. It Would Be Great if You Had Experience with attribution tools (Dreamdata, HockeyStack, etc) Experience with AI automation or workflow orchestration platforms (n8n, AirOps, Clay, etc). Understanding of basic HTML, CSS, and SQL. Our tech advantage is end-to-end deep learning, but our strength lies in our diversity of people, ideas, and experiences that allow our company to create amazing Voice AI products for people who are true innovators in the field. We believe every voice should be heard—and understood—from our transcriptions to our customers to our employees. Come join our revolution to unlock the power of voice technology for everyone. We want to hear what you’ve got to say! Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them. Benefits & Perks Holistic health Medical, dental, vision benefits Annual wellness stipend Mental health support Life, STD, LTD Income Insurance Plans Work/life blend Unlimited PTO Generous paid parental leave Flexible schedule 12 Paid US company holidays Quarterly personal productivity stipend One-time stipend for home office upgrades 401(k) plan with company match Tax Savings Programs Continuous learning Learning / Education stipend Participation in talks and conferences Employee Resource Groups AI enablement workshops / sessions Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

Develop and optimize partner onboarding and enablement programs to ensure scalable and effective partner ecosystem management. | Experience in program management or partner operations within the tech industry, with strong communication, process, and analytical skills. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. The Opportunity Deepgram is seeking a dedicated and results-oriented Partner Manager, Programs & Enablement to join our team. As the Partner Manager, you will be responsible for the operational excellence and health of the broader partner ecosystem. You will play a critical role in establishing clear, repeatable processes for partner onboarding, enablement, and overall program management, ensuring the scalability of the Deepgram Partner Program. You will work closely with cross-functional teams to develop and execute strategies that maximize the reach and success of our partner ecosystem. If you are a highly motivated individual with a passion for program management, process development, and enabling a broad partner network, we invite you to join our team and help shape the future of speech recognition technology. What you’ll do Own the development and continuous improvement of the core Partner Program framework with a focus on no touch/light touch programs to onboard new partners that can be ARR generators for Deepgram. Lead the strategy and execution for partner onboarding processes, ensuring a seamless and efficient experience for new partners. Develop and manage the partner enablement content strategy, including certifications and training materials. Ensure timely and effective ongoing program communications to the entire partner ecosystem. Track and report on key operational success metrics, including the number of enabled partners and partner training completion rates. Collaborate with internal teams to gather feedback and implement changes that drive overall partner program satisfaction. What you bring: Proven track record in program management, partner operations, or a similar role within the technology industry. Demonstrated experience in developing and scaling partner programs or similar channel initiatives. Excellent communication and interpersonal skills, with an ability to communicate complex program details clearly. A process-oriented and analytical mindset with the ability to interpret program data and drive actionable improvements. Self-motivated, proactive, and results-oriented with the ability to thrive in a fast-paced environment. Strong ability to work cross-departmentally to set and achieve shared goals. It would be great if you also had: Strong understanding of AI, speech recognition, or related technology domains. Benefits & Perks Holistic health Medical, dental, vision benefits Annual wellness stipend Mental health support Life, STD, LTD Income Insurance Plans Work/life blend Unlimited PTO Generous paid parental leave Flexible schedule 12 Paid US company holidays Quarterly personal productivity stipend One-time stipend for home office upgrades 401(k) plan with company match Tax Savings Programs Continuous learning Learning / Education stipend Participation in talks and conferences Employee Resource Groups AI enablement workshops / sessions Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

Design and implement secure, scalable backend services for speech processing and distributed compute orchestration, optimizing system performance and collaborating with product teams. | 3+ years industry experience, programming in Rust or C/C++, competence in Python, strong UNIX system knowledge, and excellent communication skills. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Opportunity: Deepgram is looking for a Backend Software Engineer to join the Engine team to lead the design and implementation of Deepgram’s products. You will design and implement secure, robust, and scalable services for speech processing; efficient, distributed compute orchestration; optimized scheduling, and more. Your skill at building highly reusable code that overcomes technical challenges is paired with an intuition for delightful user experiences. You will be a critical voice in Deepgram’s Product and Engineering teams, driving high impact products from start to finish. What You’ll Do • Improve Deepgram’s core inference services including areas in networking, speech processing, audio transcoding, and latency and memory optimization • Develop processes for measuring, building, and optimizing services to maximize system performance • Debug complex system issues that include networking, scheduling, and high performance computing interactions • Rapidly customize backend services to support our customer needs • Partner with Product to design and implement new services, features, and/or products end to end You’ll Love This Role If You • Thrive in a fast-paced, impact-driven environment where learning new skills on-the-fly is not only encouraged but a regular necessity • Enjoy balancing decisions about product and feature maturity to decide when to make minimally invasive changes versus when to incorporate detailed design work It’s Important To Us That You Have • 3+ years of experience in an industry role • Programming experience in Rust (or C, C++), with competence in Python • Excellent communication and organizational skills, both written and verbal. • A high level of experience and understanding of version control; preferably git. • Comprehensive experience with UNIX-style systems. It Would Be Great if You Had • Experience with modern machine learning, such as experience with a framework like Torch or implementation knowledge of architectures like CNNs, RNNS, and transformers • Experience with audio processing Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

As a Customer Success Engineer, you will act as a technical expert and strategic advisor to enterprise customers, ensuring adoption and solving complex technical challenges. You will manage the full customer lifecycle, focusing on making Deepgram successful in the customer’s environment and identifying opportunities for expansion. | Candidates should have 7–10+ years of experience in Technical Account Management, Sales Engineering, or Enterprise Customer Success with a strong technical focus. A proven track record in roles that blend customer engagement with technical expertise is essential. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. The Opportunity At Deepgram, we make it easy to create inspiring voice experiences. Today, we offer the Deepgram Enterprise Runtime, which powers low-latency, high-quality, affordable Speech to Text, Text to Speech, Voice Intelligence and Voice Agent APIs. What’s next? We’re building the speech company. Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth. We’re not here just to “manage accounts”; we make Deepgram successful in our customers’ environments by combining technical expertise with commercial impact. Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion. At the same time, we bring back the insights that shape Deepgram’s roadmap and the internal tools we build to support customers. Who You Are You are not a traditional CSM. You’re a Customer Success Engineer, someone who thrives at the intersection of APIs, customer outcomes, and business growth. You have a strong technical foundation and are comfortable running demos, guiding architecture discussions, and helping customers integrate AI-driven solutions into their workflows. You’re equally skilled at reading a room, building trust with executives, and uncovering growth opportunities that come from technical adoption. You’ve likely been a Technical Account Manager, Sales Engineer, Implementation Engineer, or Support Engineer, and you’re excited to bring that blended experience to help customers realize value from day one and scale it over time. As a Partner Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption, enablement, and measurable business outcomes. You will own the lifecycle for assigned partners from onboarding and enablement through engagement, performance analysis, and expansion. You will be pivotal in aligning partner strategies with Deepgram’s roadmap and strategy, ensuring both Deepgram and our partners achieve shared success. What You’ll Do Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions. Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders). Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required. Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy. Focus on making Deepgram successful in the customer’s environment; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes. Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams. Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth. Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies. Leverage AI to amplify your impact; be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems. Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales. Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities. Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth. Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers. Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact). You’ll Love This Role If You Thrive at the intersection of sales engineering, account management, and customer success. Have high EQ and high learning index, you read the room, adapt your style, and quickly absorb technical and business complexity. Are a strong communicator who can keep many stakeholders aligned and focused, often through constant updates and over-communication on status and ownership. Are energized by technical problem-solving, live demos, and translating support questions into growth conversations or business outcomes. See customer health and technical adoption not as endpoints but as the fuel for revenue expansion. Value collaboration and thrive in high-growth, fast-paced environments where priorities shift quickly. Have a high degree of integrity and can work both collaboratively and independently in a remote WFH environment. Being self-directed is key to staying proactive. Enjoy leveraging data to guide decisions, uncover insights, and identify opportunities for program improvement. Are persistent, resourceful, and able to adapt your communication style to suit both technical and business audiences. Are thoughtful in your approach and constantly question the status quo. Just because we do things a certain way, doesn’t mean it’s the best way! It’s Important To Us That You Have 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech) A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth. Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers. Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts. Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations) Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.). Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales). A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand. A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics. It Would Be Great If You Had A background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities. Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies. Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter. This job description incorporates the strategic focus, cross-functional partnership, and data-driven approach that define Deepgram’s go-to-market and customer-centric roles. If you’re passionate about helping partners and technology companies thrive together, and you love operating where innovation and relationship management intersect, we’d like to hear from you. Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

As a Partner Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption and measurable business outcomes. You will own the lifecycle for assigned partners from onboarding and enablement through engagement, performance analysis, and expansion. | You should have 7–10+ years in Technical Account Management, Sales Engineering, or Enterprise Customer Success with a strong technical focus. A proven track record in roles that blend customer engagement with technical expertise is essential. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. At Deepgram, we make it easy to create inspiring voice experiences. Today, we offer the Deepgram Enterprise Runtime, which powers low-latency, high-quality, affordable Speech to Text, Text to Speech, Voice Intelligence and Voice Agent APIs. What’s next? We’re building the speech company. Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth. We’re not here just to “manage accounts”; we make Deepgram successful in our customers’ environments by combining technical expertise with commercial impact. Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion. At the same time, we bring back the insights that shape Deepgram’s roadmap and the internal tools we build to support customers. Who You Are You are not a traditional CSM. You’re a Partner Success Engineer, someone who thrives at the intersection of APIs, customer outcomes, and channel growth. You have a strong technical foundation and are comfortable running demos, guiding architecture discussions, and helping customers integrate AI-driven solutions into their workflows. You’re equally skilled at reading a room, building trust with executives, and uncovering growth opportunities that come from technical adoption. You’ve likely been a Partner Manager, Technical Account Manager, Sales Engineer, Implementation Engineer, or Support Engineer, and you’re excited to bring that blended experience to help customers realize value from day one and scale it over time. As a Partner Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption, enablement, and measurable business outcomes. You will own the lifecycle for assigned partners from onboarding and enablement through engagement, performance analysis, and expansion. You will be pivotal in aligning partner strategies with Deepgram’s roadmap and strategy, ensuring both Deepgram and our partners achieve shared success. What You’ll Do Develop and scale best practices, processes, and tools for partner success management. Act as a technical expert and strategic advisor to strategic partners, engaging directly with developers, engineers, and executives to align business goals with technical solutions. Build, nurture, and sustain partner/customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders). Conduct regular on-site visits with partners, work hands-on to drive adoption, and actively embed Deepgram into their workflows Own and manage the full partner lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy. Focus on making Deepgram successful in the partner ecosystem; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes. Continuously operate in discovery mode, surfacing issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams. Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth. Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies. Leverage AI to amplify your impact; be an expert in how you can apply AI to drive customer outcomes, surface insights, and improve internal systems. Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales. Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth. Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers. Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact). Lead issue resolution and serve as an escalation point for complex, cross-functional partner matters, ensuring timely and satisfactory outcomes. You’ll Love This Role If You Thrive at the intersection of sales engineering, account management, and customer success. Have high EQ and high learning index, you read the room, adapt your style, and quickly absorb technical and business complexity. Are a strong communicator who can keep many stakeholders aligned and focused, often through constant updates and over-communication on status and ownership. Are energized by technical problem-solving, live demos, and translating support questions into growth conversations or business outcomes. See customer health and technical adoption not as endpoints but as the fuel for revenue expansion. Value collaboration and thrive in high-growth, fast-paced environments where priorities shift quickly. Have a high degree of integrity and can work both collaboratively and independently in a remote WFH environment. Being self-directed is key to staying proactive. Enjoy leveraging data to guide decisions, uncover insights, and identify opportunities for program improvement. Are persistent, resourceful, and able to adapt your communication style to suit both technical and business audiences. Are thoughtful in your approach and constantly question the status quo. Just because we do things a certain way, doesn’t mean it’s the best way! It’s Important To Us That You Have 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech) A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth. Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers. Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts. Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations) Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.). Demonstrated success building strong relationships and delivering key business outcomes. Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales). A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand. A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics. Experience building new processes from the ground up. Experience building or scaling a customer success or channel program. It Would Be Great If You Had A background spanning solutions engineering, technical account management, or L1 support in addition to CSM or Partner Management responsibilities. Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies. Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter. Familiarity with channel/partner marketing, enablement programs, or technical enablement asset creation. This job description incorporates the strategic focus, cross-functional partnership, and data-driven approach that define Deepgram’s go-to-market and customer-centric roles. If you’re passionate about helping partners and technology companies thrive together, and you love operating where innovation and relationship management intersect, we’d like to hear from you. Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

Design and maintain scalable backend services, data pipelines, and developer tooling for AI workloads. | 5+ years backend development with Python, Go, or Node.js, experience with container orchestration, data pipelines, AI APIs, and CI/CD. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram Opportunity: We are seeking an experienced (Senior/Staff level) Backend Engineer to design, implement, and maintain our large-scale distributed systems infrastructure. You'll be responsible for building and optimizing our network architecture, storage solutions, and compute platforms that power our AI/ML workloads. This role combines expertise in network engineering, storage systems, and modern container orchestration platforms, with a focus on reliability, scalability, and cost-effectiveness. What You’ll Do • Design, build, and maintain scalable backend services and APIs for our internal developer platform. • Develop and manage robust data pipelines to support engineering and research workflows. • Build tooling and automation to enhance developer productivity and streamline CI/CD processes. • Collaborate with product and research teams to integrate new AI capabilities into the platform. • Ensure the reliability, performance, and scalability of the platform's backend infrastructure. You’ll Love This Role If You • Are passionate about building scalable, high-performance backend systems. • Enjoy designing and implementing robust data pipelines and developer workflows. • Love solving challenging problems by building resilient backend services and APIs. • Are excited about leveraging AI to enhance developer productivity and platform capabilities. • Want to work at the intersection of software engineering, data, infrastructure, and AI. It’s Important To Us That You Have • 5+ years of experience in backend software development. • Proficiency in back-end development (e.g., Python, Go, Node.js). • Demonstrated experience building internal developer platforms or similar developer-centric tooling. • Proficiency with data engineering concepts and building ETL/ELT pipelines. • Expertise in leveraging AI APIs or building applications on top of large language models. • Experience with containerization (Docker) and orchestration platforms (Kubernetes). • A strong understanding of CI/CD principles and building automated pipelines. It Would Be Great if You Had • Experience with Infrastructure-as-Code (e.g., Terraform, Pulumi). • Familiarity with distributed data stores (e.g., NoSQL, object storage). • Experience with message queues and event-driven architecture (e.g., Kafka, NATS). Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.