Deepgram

Build and maintain full-stack services using Node.js and React with a focus on AI-driven voice applications and scalable APIs. | 3+ years full-stack experience with TypeScript, backend and frontend development, API design, database optimization, and strong communication skills. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Opportunity: Saga is Deepgram’s consumer facing application - this application lets people control their tools, workflows, and environments using natural speech. Deepgram Saga is an innovative voice OS designed for professionals, enabling hands-free control of their workflow through natural language. It integrates seamlessly with existing tools like Slack, Linear, and Notion, allowing them to execute tasks via voice commands, thereby reducing context-switching and enhancing productivity. We're a full-stack team that values high-quality, iterative delivery and thoughtful code design. We function like a startup within a startup, characterized by our scrappiness and adaptability. Our backend services are built with Node.js and Socket.io, chosen for its performance, developer velocity, and strong ecosystem. We use TypeScript to add type safety and improve maintainability across our codebase. On the frontend, we use React and Next.js to deliver fast, resilient user experiences with server-side rendering, dynamic routing, and seamless integration with our voice-native workflows. Across the stack, we care deeply about schema clarity, performance, and long-term maintainability. Responsibilities: Build, ship, and maintain backend services using Node.js, Socket.IO, AWS Amplify, and DynamoDB Work across the frontend with TypeScript, React, Next.js Design and integrate APIs using both REST and GraphQL, supporting flexible, scalable data access across services Design and evaluate prompt orchestration and memory strategies to ensure consistent, deterministic AI outputs. Design resilient fallbacks for AI‑driven workflows (e.g., when model responses are ambiguous, incomplete, or fail). Monitor and tune AI performance (latency, cost, accuracy) across different providers and model versions. Familiarity with MCP Develop deep expertise in a few areas while remaining comfortable diving into new parts of the codebase Participate in code reviews and architecture discussions, fostering a culture of clarity, curiosity, and shared ownership Translate high-level product requirements into parallelizable, incrementally releasable tasks Balance short-term deliverables with long-term investments in efficiency, scalability, and performance Qualifications: 3+ years of experience on a full-stack engineering team, building and maintaining production-grade services Professional experience with TypeScript, including API development, backend service design, and system integration Experience building user interfaces through reusable, composable components—favoring clarity, encapsulation, and predictable state management. Proven ability to optimize database performance through thoughtful schema design, query tuning, and indexing strategies Strong communication skills and the ability to navigate technical tradeoffs in a collaborative, cross-functional environment Nice to Have: Experience with AWS Amplify Experience integrating with LangChain, Mastra.ai, or other LLM orchestration frameworks Comfort working in startup environments, where ambiguity, speed, and scrappy problem-solving are the norm A self-starting mindset with the ability to scope, prioritize, and execute independently Strong product intuition and curiosity about how users interact with emerging interfaces Prior experience with voice technology and AI-driven applications Familiarity with Electron and building cross-platform desktop (or mobile) applications Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

Build and maintain full-stack voice AI applications, focusing on backend services, API design, and AI performance optimization. | 3+ years full-stack experience with TypeScript, Node.js, React, and API design; familiarity with database optimization and scalable service architecture. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Opportunity: Saga is Deepgram’s consumer facing application - this application lets people control their tools, workflows, and environments using natural speech. Deepgram Saga is an innovative voice OS designed for professionals, enabling hands-free control of their workflow through natural language. It integrates seamlessly with existing tools like Slack, Linear, and Notion, allowing them to execute tasks via voice commands, thereby reducing context-switching and enhancing productivity. We're a full-stack team that values high-quality, iterative delivery and thoughtful code design. We function like a startup within a startup, characterized by our scrappiness and adaptability. Our backend services are built with Node.js and Socket.io, chosen for its performance, developer velocity, and strong ecosystem. We use TypeScript to add type safety and improve maintainability across our codebase. On the frontend, we use React and Next.js to deliver fast, resilient user experiences with server-side rendering, dynamic routing, and seamless integration with our voice-native workflows. Across the stack, we care deeply about schema clarity, performance, and long-term maintainability. Responsibilities: • Build, ship, and maintain backend services using Node.js, Socket.IO, AWS Amplify, and DynamoDB • Work across the frontend with TypeScript, React, Next.js • Design and integrate APIs using both REST and GraphQL, supporting flexible, scalable data access across services • Design and evaluate prompt orchestration and memory strategies to ensure consistent, deterministic AI outputs. • Design resilient fallbacks for AI‑driven workflows (e.g., when model responses are ambiguous, incomplete, or fail). • Monitor and tune AI performance (latency, cost, accuracy) across different providers and model versions. • Familiarity with MCP • Develop deep expertise in a few areas while remaining comfortable diving into new parts of the codebase • Participate in code reviews and architecture discussions, fostering a culture of clarity, curiosity, and shared ownership • Translate high-level product requirements into parallelizable, incrementally releasable tasks • Balance short-term deliverables with long-term investments in efficiency, scalability, and performance Qualifications: • 3+ years of experience on a full-stack engineering team, building and maintaining production-grade services • Professional experience with TypeScript, including API development, backend service design, and system integration • Experience building user interfaces through reusable, composable components—favoring clarity, encapsulation, and predictable state management. • Proven ability to optimize database performance through thoughtful schema design, query tuning, and indexing strategies • Strong communication skills and the ability to navigate technical tradeoffs in a collaborative, cross-functional environment Nice to Have: • Experience with AWS Amplify • Experience integrating with LangChain, Mastra.ai, or other LLM orchestration frameworks • Comfort working in startup environments, where ambiguity, speed, and scrappy problem-solving are the norm • A self-starting mindset with the ability to scope, prioritize, and execute independently • Strong product intuition and curiosity about how users interact with emerging interfaces • Prior experience with voice technology and AI-driven applications • Familiarity with Electron and building cross-platform desktop (or mobile) applications Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

Lead and scale the SDR/BDR teams, develop talent, and drive revenue growth through innovative prospecting and sales strategies. | 5+ years in B2B SaaS sales or business development, 3+ years leading SDR/BDR teams, experience with AI tools, and strong operational skills. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Opportunity Deepgram is expanding our team, and we’re seeking a Director of Sales Development Representatives to lead our Sales Development Representative teams to drive growth, experimentation, and excellence. This role is both strategic and hands-on. You’ll build the systems, playbooks, and culture that scale pipeline generation, while developing a high-performing team that converts interest into opportunity. A core part of your mission is building Deepgram’s next generation of sales talent, designing and running a fast track program that turns top SDRs into Account Executives through world class training, coaching, and structured career development. You’ll partner closely with Marketing, Sales, and RevOps to align pipeline strategy, and leverage modern AI tools to boost productivity, personalization, and team efficiency. Equal parts operator, coach, and builder, you’ll combine data-driven rigor with creativity to shape how Deepgram grows its customer base and sales talent. Location This role is based in San Francisco, where many of our customers and partners are located. While the role is anchored near our San Francisco office, Deepgram continues to be remote-first and we don't expect you to be in the office every day. What You’ll Do Build, nurture, and lead our SDR and BDR teams, capturing market opportunities across all segments. Lead and scale our SDR/BDR organization, fostering a culture of performance, accountability, and growth. Align with Sales and Marketing leadership on demand generation and pipeline goals. Coach and mentor SDRs through a structured development path into AE roles. Drive innovation in prospecting, outreach, and use of AI-enabled sales tools. Build data-driven systems for forecasting, territory planning, and performance management. Achieve and exceed ARR and other set goals, aligned with OKRs and other priorities. Build and develop a best-in-class first-line management team, driving performance and maintaining our culture as we scale. Hire market-leading talent whose values align with our company, ramp them up quickly to accelerate time to productivity. Inspire a culture of teamwork, transparency, and accountability, leading from the front. Take a proactive approach to performance management, with strong cadences, clear expectations, and transparent and timely feedback. Be a strong partner to Sales and Marketing Leadership to optimize our top of funnel for both efficiency and effectiveness. You’ll Love This Role If You Thrive on building and scaling high-performing teams that consistently beat targets. Value working with tenured, high-caliber leaders who prioritize clarity, accountability, collaboration and execution. Enjoy blending data-driven sales operations with creative, human-centered leadership. Are energized by developing future AEs and building a culture of growth and continuous learning. Believe in the power of AI to transform productivity, and are eager to harness cutting-edge tools to optimize performance. Are passionate about Deepgram’s mission to redefine what’s possible with speech technology. It’s Important to Us That You Have 5+ years of experience in B2B SaaS sales or business development, with at least 3+ years leading SDR/BDR or inside sales teams. Proven success in driving pipeline generation, forecasting accuracy, and ARR growth at scale. Demonstrated experience coaching and developing SDRs into high-performing AEs through structured enablement programs. Deep understanding of outbound prospecting, inbound lead qualification, and GTM alignment across Sales and Marketing. Familiarity with leveraging AI and automation tools to improve sales efficiency, personalization, and operational scale. Strong operational instincts: you set clear metrics, drive accountability, and continually refine systems to improve performance. Exceptional communication and leadership skills, with the ability to inspire teams and influence peers across functions. It Would Be Great If You Had Experience leading SDR/BDR organizations at a high-growth, Series B+ startup or scaling tech company. Background selling developer tools, infrastructure, or AI/ML technologies. Expertise in building talent development programs or performance coaching frameworks. Comfort operating in dynamic, fast-moving environments with evolving goals and systems. Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

Design and implement secure, scalable backend services for speech processing and distributed compute orchestration, optimizing system performance and collaborating with product teams. | 3+ years industry experience, programming in Rust or C/C++, competence in Python, strong UNIX system knowledge, and excellent communication skills. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Opportunity: Deepgram is looking for a Backend Software Engineer to join the Engine team to lead the design and implementation of Deepgram’s products. You will design and implement secure, robust, and scalable services for speech processing; efficient, distributed compute orchestration; optimized scheduling, and more. Your skill at building highly reusable code that overcomes technical challenges is paired with an intuition for delightful user experiences. You will be a critical voice in Deepgram’s Product and Engineering teams, driving high impact products from start to finish. What You’ll Do • Improve Deepgram’s core inference services including areas in networking, speech processing, audio transcoding, and latency and memory optimization • Develop processes for measuring, building, and optimizing services to maximize system performance • Debug complex system issues that include networking, scheduling, and high performance computing interactions • Rapidly customize backend services to support our customer needs • Partner with Product to design and implement new services, features, and/or products end to end You’ll Love This Role If You • Thrive in a fast-paced, impact-driven environment where learning new skills on-the-fly is not only encouraged but a regular necessity • Enjoy balancing decisions about product and feature maturity to decide when to make minimally invasive changes versus when to incorporate detailed design work It’s Important To Us That You Have • 3+ years of experience in an industry role • Programming experience in Rust (or C, C++), with competence in Python • Excellent communication and organizational skills, both written and verbal. • A high level of experience and understanding of version control; preferably git. • Comprehensive experience with UNIX-style systems. It Would Be Great if You Had • Experience with modern machine learning, such as experience with a framework like Torch or implementation knowledge of architectures like CNNs, RNNS, and transformers • Experience with audio processing Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

As a Customer Success Engineer, you will act as a technical expert and strategic advisor to enterprise customers, ensuring adoption and solving complex technical challenges. You will manage the full customer lifecycle, focusing on making Deepgram successful in the customer’s environment and identifying opportunities for expansion. | Candidates should have 7–10+ years of experience in Technical Account Management, Sales Engineering, or Enterprise Customer Success with a strong technical focus. A proven track record in roles that blend customer engagement with technical expertise is essential. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. The Opportunity At Deepgram, we make it easy to create inspiring voice experiences. Today, we offer the Deepgram Enterprise Runtime, which powers low-latency, high-quality, affordable Speech to Text, Text to Speech, Voice Intelligence and Voice Agent APIs. What’s next? We’re building the speech company. Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth. We’re not here just to “manage accounts”; we make Deepgram successful in our customers’ environments by combining technical expertise with commercial impact. Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion. At the same time, we bring back the insights that shape Deepgram’s roadmap and the internal tools we build to support customers. Who You Are You are not a traditional CSM. You’re a Customer Success Engineer, someone who thrives at the intersection of APIs, customer outcomes, and business growth. You have a strong technical foundation and are comfortable running demos, guiding architecture discussions, and helping customers integrate AI-driven solutions into their workflows. You’re equally skilled at reading a room, building trust with executives, and uncovering growth opportunities that come from technical adoption. You’ve likely been a Technical Account Manager, Sales Engineer, Implementation Engineer, or Support Engineer, and you’re excited to bring that blended experience to help customers realize value from day one and scale it over time. As a Partner Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption, enablement, and measurable business outcomes. You will own the lifecycle for assigned partners from onboarding and enablement through engagement, performance analysis, and expansion. You will be pivotal in aligning partner strategies with Deepgram’s roadmap and strategy, ensuring both Deepgram and our partners achieve shared success. What You’ll Do Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions. Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders). Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required. Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy. Focus on making Deepgram successful in the customer’s environment; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes. Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams. Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth. Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies. Leverage AI to amplify your impact; be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems. Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales. Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities. Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth. Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers. Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact). You’ll Love This Role If You Thrive at the intersection of sales engineering, account management, and customer success. Have high EQ and high learning index, you read the room, adapt your style, and quickly absorb technical and business complexity. Are a strong communicator who can keep many stakeholders aligned and focused, often through constant updates and over-communication on status and ownership. Are energized by technical problem-solving, live demos, and translating support questions into growth conversations or business outcomes. See customer health and technical adoption not as endpoints but as the fuel for revenue expansion. Value collaboration and thrive in high-growth, fast-paced environments where priorities shift quickly. Have a high degree of integrity and can work both collaboratively and independently in a remote WFH environment. Being self-directed is key to staying proactive. Enjoy leveraging data to guide decisions, uncover insights, and identify opportunities for program improvement. Are persistent, resourceful, and able to adapt your communication style to suit both technical and business audiences. Are thoughtful in your approach and constantly question the status quo. Just because we do things a certain way, doesn’t mean it’s the best way! It’s Important To Us That You Have 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech) A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth. Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers. Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts. Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations) Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.). Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales). A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand. A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics. It Would Be Great If You Had A background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities. Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies. Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter. This job description incorporates the strategic focus, cross-functional partnership, and data-driven approach that define Deepgram’s go-to-market and customer-centric roles. If you’re passionate about helping partners and technology companies thrive together, and you love operating where innovation and relationship management intersect, we’d like to hear from you. Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

As a Partner Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption and measurable business outcomes. You will own the lifecycle for assigned partners from onboarding and enablement through engagement, performance analysis, and expansion. | You should have 7–10+ years in Technical Account Management, Sales Engineering, or Enterprise Customer Success with a strong technical focus. A proven track record in roles that blend customer engagement with technical expertise is essential. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. At Deepgram, we make it easy to create inspiring voice experiences. Today, we offer the Deepgram Enterprise Runtime, which powers low-latency, high-quality, affordable Speech to Text, Text to Speech, Voice Intelligence and Voice Agent APIs. What’s next? We’re building the speech company. Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth. We’re not here just to “manage accounts”; we make Deepgram successful in our customers’ environments by combining technical expertise with commercial impact. Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion. At the same time, we bring back the insights that shape Deepgram’s roadmap and the internal tools we build to support customers. Who You Are You are not a traditional CSM. You’re a Partner Success Engineer, someone who thrives at the intersection of APIs, customer outcomes, and channel growth. You have a strong technical foundation and are comfortable running demos, guiding architecture discussions, and helping customers integrate AI-driven solutions into their workflows. You’re equally skilled at reading a room, building trust with executives, and uncovering growth opportunities that come from technical adoption. You’ve likely been a Partner Manager, Technical Account Manager, Sales Engineer, Implementation Engineer, or Support Engineer, and you’re excited to bring that blended experience to help customers realize value from day one and scale it over time. As a Partner Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption, enablement, and measurable business outcomes. You will own the lifecycle for assigned partners from onboarding and enablement through engagement, performance analysis, and expansion. You will be pivotal in aligning partner strategies with Deepgram’s roadmap and strategy, ensuring both Deepgram and our partners achieve shared success. What You’ll Do Develop and scale best practices, processes, and tools for partner success management. Act as a technical expert and strategic advisor to strategic partners, engaging directly with developers, engineers, and executives to align business goals with technical solutions. Build, nurture, and sustain partner/customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders). Conduct regular on-site visits with partners, work hands-on to drive adoption, and actively embed Deepgram into their workflows Own and manage the full partner lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy. Focus on making Deepgram successful in the partner ecosystem; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes. Continuously operate in discovery mode, surfacing issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams. Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth. Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies. Leverage AI to amplify your impact; be an expert in how you can apply AI to drive customer outcomes, surface insights, and improve internal systems. Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales. Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth. Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers. Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact). Lead issue resolution and serve as an escalation point for complex, cross-functional partner matters, ensuring timely and satisfactory outcomes. You’ll Love This Role If You Thrive at the intersection of sales engineering, account management, and customer success. Have high EQ and high learning index, you read the room, adapt your style, and quickly absorb technical and business complexity. Are a strong communicator who can keep many stakeholders aligned and focused, often through constant updates and over-communication on status and ownership. Are energized by technical problem-solving, live demos, and translating support questions into growth conversations or business outcomes. See customer health and technical adoption not as endpoints but as the fuel for revenue expansion. Value collaboration and thrive in high-growth, fast-paced environments where priorities shift quickly. Have a high degree of integrity and can work both collaboratively and independently in a remote WFH environment. Being self-directed is key to staying proactive. Enjoy leveraging data to guide decisions, uncover insights, and identify opportunities for program improvement. Are persistent, resourceful, and able to adapt your communication style to suit both technical and business audiences. Are thoughtful in your approach and constantly question the status quo. Just because we do things a certain way, doesn’t mean it’s the best way! It’s Important To Us That You Have 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech) A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth. Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers. Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts. Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations) Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.). Demonstrated success building strong relationships and delivering key business outcomes. Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales). A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand. A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics. Experience building new processes from the ground up. Experience building or scaling a customer success or channel program. It Would Be Great If You Had A background spanning solutions engineering, technical account management, or L1 support in addition to CSM or Partner Management responsibilities. Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies. Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter. Familiarity with channel/partner marketing, enablement programs, or technical enablement asset creation. This job description incorporates the strategic focus, cross-functional partnership, and data-driven approach that define Deepgram’s go-to-market and customer-centric roles. If you’re passionate about helping partners and technology companies thrive together, and you love operating where innovation and relationship management intersect, we’d like to hear from you. Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

Design and maintain scalable backend services, data pipelines, and developer tooling for AI workloads. | 5+ years backend development with Python, Go, or Node.js, experience with container orchestration, data pipelines, AI APIs, and CI/CD. | Company Overview Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram Opportunity: We are seeking an experienced (Senior/Staff level) Backend Engineer to design, implement, and maintain our large-scale distributed systems infrastructure. You'll be responsible for building and optimizing our network architecture, storage solutions, and compute platforms that power our AI/ML workloads. This role combines expertise in network engineering, storage systems, and modern container orchestration platforms, with a focus on reliability, scalability, and cost-effectiveness. What You’ll Do • Design, build, and maintain scalable backend services and APIs for our internal developer platform. • Develop and manage robust data pipelines to support engineering and research workflows. • Build tooling and automation to enhance developer productivity and streamline CI/CD processes. • Collaborate with product and research teams to integrate new AI capabilities into the platform. • Ensure the reliability, performance, and scalability of the platform's backend infrastructure. You’ll Love This Role If You • Are passionate about building scalable, high-performance backend systems. • Enjoy designing and implementing robust data pipelines and developer workflows. • Love solving challenging problems by building resilient backend services and APIs. • Are excited about leveraging AI to enhance developer productivity and platform capabilities. • Want to work at the intersection of software engineering, data, infrastructure, and AI. It’s Important To Us That You Have • 5+ years of experience in backend software development. • Proficiency in back-end development (e.g., Python, Go, Node.js). • Demonstrated experience building internal developer platforms or similar developer-centric tooling. • Proficiency with data engineering concepts and building ETL/ELT pipelines. • Expertise in leveraging AI APIs or building applications on top of large language models. • Experience with containerization (Docker) and orchestration platforms (Kubernetes). • A strong understanding of CI/CD principles and building automated pipelines. It Would Be Great if You Had • Experience with Infrastructure-as-Code (e.g., Terraform, Pulumi). • Familiarity with distributed data stores (e.g., NoSQL, object storage). • Experience with message queues and event-driven architecture (e.g., Kafka, NATS). Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.