Deepgram

Align product, engineering, and go-to-market teams around a unified roadmap, manage new product introductions, assess revenue impact, and provide executive reporting. | Requires a strategic leader with experience in cross-functional launches, financial modeling, executive communication, and an AI-first mindset. | Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Director of Product Operations Product Operations is the connective tissue of our product organization. As Director of Product Operations, you own the systems, cadences, and analysis that let product, engineering, program management, GTM, finance, and executive leadership operate off a single, trusted picture of what we are building, when it ships, and what it is worth. This is a high-visibility role with broad surface area. You will run the new product introduction (NPI) process end to end, keep product deliverables on track across a distributed set of teams, quantify the revenue impact of roadmap decisions, coordinate deliverables owed to and from our partners, and prepare the material that leadership uses to steer the business. You will spend as much time building durable process and instrumentation as you do driving individual launches. The ideal candidate is equally comfortable running a cross-functional launch gate review, modeling ARR impact in a spreadsheet, and writing the one-page summary an executive reads before a board meeting. What You'll Do Product Deliverable Coordination Maintain a single source of truth for product commitments, milestones, dependencies, and status across all product lines Drive accountability for deliverables across product management, engineering, design, docs, support, and GTM — surfacing risk early rather than reporting it late Establish and enforce lightweight standards for PRDs, roadmap artifacts, release readiness, and launch documentation Identify and remove chronic sources of friction and rework in how the product organization plans and ships New Product Introduction (NPI) Own the end-to-end NPI process: stage gates, entry and exit criteria, readiness checklists, and go/no-go decision forums Chair launch readiness reviews and hold cross-functional owners to gate criteria across engineering, security, support, pricing, legal, marketing, and sales enablement Coordinate beta and early access programs, including participant selection, feedback capture, and exit criteria for GA Run post-launch retrospectives and drive the resulting process improvements into the next cycle Continuously improve NPI for speed and predictability — the process should scale with the company, not slow it down Program Management Partnership Partner closely with Program Management to align the product roadmap with engineering delivery plans, release trains, and capacity Reconcile roadmap commitments against actual delivery, and maintain a clear, honest view of schedule confidence Establish shared dependency tracking and escalation paths across product and engineering programs Ensure planning inputs — sizing, sequencing, staffing assumptions — are consistent between product plans and program plans Financial and Revenue Impact Analysis Build and maintain models that quantify the revenue impact of roadmap decisions: ARR opportunity, expansion and retention effects, competitive displacement, and pipeline influence Partner with Finance on product P&L inputs, cost-to-serve, pricing and packaging analysis, and business case development for major investments Support annual and quarterly planning with scenario analysis and resource allocation recommendations grounded in expected return Track realized outcomes against the business cases used to justify investment, and close the loop with leadership on what actually delivered Establish and maintain the product metrics framework — adoption, usage, attach, retention — and connect it to financial outcomes Partner Deliverable Coordination Coordinate deliverables owed to and from technology, ISV, channel, and strategic partners, including integration milestones, certification requirements, and co-launch commitments Track partner-facing roadmap commitments and ensure internal delivery plans reflect them Serve as the operational interface between the partner/BD organization and product and engineering teams Prepare partner-facing roadmap materials and support joint planning and QBR cycles Cross-Functional Interface Marketing Partner with product marketing on launch tiering, messaging inputs, positioning reviews, and launch calendar sequencing across the portfolio Ensure roadmap and launch timing are reflected in demand gen, campaign, and event planning, and that marketing has the technical substance it needs early enough to build against Coordinate analyst relations and competitive inputs back into roadmap and business case work Sales Maintain visibility into customer-facing roadmap commitments — what has been promised, to whom, by when, and whether an internal owner and delivery plan exist behind it Run the intake and triage process for feature requests, roadmap exceptions, and custom commitments tied to key pipeline opportunities, routing them to the right product owner and escalating to product and sales leadership when a decision is needed Flag commitments that are unbacked, at risk, or in conflict with the roadmap early enough for leadership to act, and track each one through to a decision Work with sales leadership to understand top pipeline deals and at-risk renewals, and translate deal-blocking product gaps into prioritized, quantified roadmap input Support strategic customer engagements: executive briefings, roadmap sessions under NDA, and design partner arrangements Partner with sales enablement to ensure the field is trained and equipped ahead of every launch, and that release readiness includes GTM readiness Support and Customer Success Establish a standing channel with Support and CS to surface escalation themes, defect trends, and top customer pain points into product prioritization Participate in escalation review for critical customer issues, ensuring product and engineering ownership is clear and resolution is tracked to closure Track support-driven signals — ticket volume, deflection, time-to-resolution, escalation frequency — as inputs to roadmap and quality investment decisions Ensure support readiness (documentation, runbooks, staffing, tooling) is an enforced NPI gate criterion rather than an afterthought Close the loop with CS on adoption and health data for newly launched capabilities Executive Support and Business Cadence Own the weekly business review (WBR): agenda, data preparation, metric integrity, follow-ups, and closure on action items Prepare executive and board-level materials on product performance, roadmap status, launch readiness, and investment returns Support quarterly business reviews, planning cycles, and OKR setting and tracking for the product organization Act as a trusted advisor and force multiplier to the product leadership team — anticipating what leadership will need to decide and having the analysis ready before it is asked for Drive clarity and follow-through on cross-functional decisions and escalations Notice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com.

Design and implement secure, scalable backend services for speech processing and compute orchestration. | 3+ years industry experience, programming in Rust or C/C++, Python competence, UNIX systems knowledge, and strong communication skills. | Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are 'Powered by Deepgram', including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram's voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset-AI use and comfort aren't optional, they're core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you're not excited to experiment, adapt, think on your feet, and learn constantly, or if you're seeking something highly prescriptive with a traditional 9-to-5. Opportunity Deepgram is looking for a backend software engineer to lead the design and implementation of Deepgram's products. You will design and implement secure, robust, and scalable services for speech processing; efficient, distributed compute orchestration; optimized scheduling, and more. Your skill at building highly reusable code that overcomes technical challenges is paired with an intuition for delightful user experiences. You will be a critical voice in Deepgram's Product and Engineering teams, driving high impact products from start to finish. What You'll Do • Improve Deepgram's core inference services including areas in networking, speech processing, audio transcoding, and latency and memory optimization • Develop processes for measuring, building, and optimizing services to maximize system performance • Debug complex system issues that include networking, scheduling, and high performance computing interactions • Rapidly customize backend services to support our customer needs • Partner with Product to design and implement new services, features, and/or products end to end You'll Love This Role If You • Thrive in a fast-paced, impact-driven environment where learning new skills on-the-fly is not only encouraged but a regular necessity • Enjoy balancing decisions about product and feature maturity to decide when to make minimally invasive changes versus when to incorporate detailed design work It's Important To Us That You Have • 3+ years of experience in an industry role • Programming experience in Rust (or C, C++), with competence in Python • Excellent communication and organizational skills, both written and verbal. • A high level of experience and understanding of version control; preferably git. • Comprehensive experience with UNIX-style systems. It Would Be Great if You Had • Experience with modern machine learning, such as experience with a framework like Torch or implementation knowledge of architectures like CNNs, RNNS, and transformers • Experience with audio processing Notice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com.

Build and maintain backend and frontend services with a focus on API design, performance, and scalable full-stack development. | 3+ years full-stack experience with TypeScript, API development, and strong communication skills in a collaborative environment. | Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are 'Powered by Deepgram', including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram's voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset-AI use and comfort aren't optional, they're core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you're not excited to experiment, adapt, think on your feet, and learn constantly, or if you're seeking something highly prescriptive with a traditional 9-to-5. Opportunity: Saga is Deepgram's consumer facing application - this application lets people control their tools, workflows, and environments using natural speech. Deepgram Saga is an innovative voice OS designed for professionals, enabling hands-free control of their workflow through natural language. It integrates seamlessly with existing tools like Slack, Linear, and Notion, allowing them to execute tasks via voice commands, thereby reducing context-switching and enhancing productivity. We're a full-stack team that values high-quality, iterative delivery and thoughtful code design. We function like a startup within a startup, characterized by our scrappiness and adaptability. Our backend services are built with Node.js and Socket.io, chosen for its performance, developer velocity, and strong ecosystem. We use TypeScript to add type safety and improve maintainability across our codebase. On the frontend, we use React and Next.js to deliver fast, resilient user experiences with server-side rendering, dynamic routing, and seamless integration with our voice-native workflows. Across the stack, we care deeply about schema clarity, performance, and long-term maintainability. Responsibilities • Build, ship, and maintain backend services using Node.js, Socket.IO, AWS Amplify, and DynamoDB • Work across the frontend with TypeScript, React, Next.js • Design and integrate APIs using both REST and GraphQL, supporting flexible, scalable data access across services • Develop deep expertise in a few areas while remaining comfortable diving into new parts of the codebase • Participate in code reviews and architecture discussions, fostering a culture of clarity, curiosity, and shared ownership • Translate high-level product requirements into parallelizable, incrementally releasable tasks • Balance short-term deliverables with long-term investments in efficiency, scalability, and performance Qualifications • 3+ years of experience on a full-stack engineering team, building and maintaining production-grade services • Professional experience with TypeScript, including API development, backend service design, and system integration • Experience building user interfaces through reusable, composable components-favoring clarity, encapsulation, and predictable state management. • Proven ability to optimize database performance through thoughtful schema design, query tuning, and indexing strategies • Strong communication skills and the ability to navigate technical tradeoffs in a collaborative, cross-functional environment Nice to Have: • Experience with AWS Amplify • Familiarity with Electron and building cross-platform desktop (or mobile) applications • Experience integrating with LangChain, or other LLM orchestration frameworks • Comfort working in startup environments, where ambiguity, speed, and scrappy problem-solving are the norm • A self-starting mindset with the ability to scope, prioritize, and execute independently • Strong product intuition and curiosity about how users interact with emerging interfaces • Prior experience with voice technology and AI-driven applications Notice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com.

Build and maintain backend and frontend services with a focus on API design, performance, and scalability. | 3+ years full-stack experience with TypeScript, API development, and strong communication skills in collaborative environments. | Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are 'Powered by Deepgram', including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram's voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset-AI use and comfort aren't optional, they're core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you're not excited to experiment, adapt, think on your feet, and learn constantly, or if you're seeking something highly prescriptive with a traditional 9-to-5. Opportunity: Saga is Deepgram's consumer facing application - this application lets people control their tools, workflows, and environments using natural speech. Deepgram Saga is an innovative voice OS designed for professionals, enabling hands-free control of their workflow through natural language. It integrates seamlessly with existing tools like Slack, Linear, and Notion, allowing them to execute tasks via voice commands, thereby reducing context-switching and enhancing productivity. We're a full-stack team that values high-quality, iterative delivery and thoughtful code design. We function like a startup within a startup, characterized by our scrappiness and adaptability. Our backend services are built with Node.js and Socket.io, chosen for its performance, developer velocity, and strong ecosystem. We use TypeScript to add type safety and improve maintainability across our codebase. On the frontend, we use React and Next.js to deliver fast, resilient user experiences with server-side rendering, dynamic routing, and seamless integration with our voice-native workflows. Across the stack, we care deeply about schema clarity, performance, and long-term maintainability. Responsibilities • Build, ship, and maintain backend services using Node.js, Socket.IO, AWS Amplify, and DynamoDB • Work across the frontend with TypeScript, React, Next.js • Design and integrate APIs using both REST and GraphQL, supporting flexible, scalable data access across services • Develop deep expertise in a few areas while remaining comfortable diving into new parts of the codebase • Participate in code reviews and architecture discussions, fostering a culture of clarity, curiosity, and shared ownership • Translate high-level product requirements into parallelizable, incrementally releasable tasks • Balance short-term deliverables with long-term investments in efficiency, scalability, and performance Qualifications • 3+ years of experience on a full-stack engineering team, building and maintaining production-grade services • Professional experience with TypeScript, including API development, backend service design, and system integration • Experience building user interfaces through reusable, composable components-favoring clarity, encapsulation, and predictable state management. • Proven ability to optimize database performance through thoughtful schema design, query tuning, and indexing strategies • Strong communication skills and the ability to navigate technical tradeoffs in a collaborative, cross-functional environment Nice to Have: • Experience with AWS Amplify • Familiarity with Electron and building cross-platform desktop (or mobile) applications • Experience integrating with LangChain, or other LLM orchestration frameworks • Comfort working in startup environments, where ambiguity, speed, and scrappy problem-solving are the norm • A self-starting mindset with the ability to scope, prioritize, and execute independently • Strong product intuition and curiosity about how users interact with emerging interfaces • Prior experience with voice technology and AI-driven applications Notice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com.

Build and maintain backend and frontend services with Node.js, React, and TypeScript, design APIs, and participate in code reviews and architecture discussions. | 3+ years full-stack experience, professional TypeScript skills, UI component development, database optimization, and strong communication in cross-functional teams. | Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are 'Powered by Deepgram', including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram's voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset-AI use and comfort aren't optional, they're core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you're not excited to experiment, adapt, think on your feet, and learn constantly, or if you're seeking something highly prescriptive with a traditional 9-to-5. Opportunity: Saga is Deepgram's consumer facing application - this application lets people control their tools, workflows, and environments using natural speech. Deepgram Saga is an innovative voice OS designed for professionals, enabling hands-free control of their workflow through natural language. It integrates seamlessly with existing tools like Slack, Linear, and Notion, allowing them to execute tasks via voice commands, thereby reducing context-switching and enhancing productivity. We're a full-stack team that values high-quality, iterative delivery and thoughtful code design. We function like a startup within a startup, characterized by our scrappiness and adaptability. Our backend services are built with Node.js and Socket.io, chosen for its performance, developer velocity, and strong ecosystem. We use TypeScript to add type safety and improve maintainability across our codebase. On the frontend, we use React and Next.js to deliver fast, resilient user experiences with server-side rendering, dynamic routing, and seamless integration with our voice-native workflows. Across the stack, we care deeply about schema clarity, performance, and long-term maintainability. Responsibilities • Build, ship, and maintain backend services using Node.js, Socket.IO, AWS Amplify, and DynamoDB • Work across the frontend with TypeScript, React, Next.js • Design and integrate APIs using both REST and GraphQL, supporting flexible, scalable data access across services • Develop deep expertise in a few areas while remaining comfortable diving into new parts of the codebase • Participate in code reviews and architecture discussions, fostering a culture of clarity, curiosity, and shared ownership • Translate high-level product requirements into parallelizable, incrementally releasable tasks • Balance short-term deliverables with long-term investments in efficiency, scalability, and performance Qualifications • 3+ years of experience on a full-stack engineering team, building and maintaining production-grade services • Professional experience with TypeScript, including API development, backend service design, and system integration • Experience building user interfaces through reusable, composable components-favoring clarity, encapsulation, and predictable state management. • Proven ability to optimize database performance through thoughtful schema design, query tuning, and indexing strategies • Strong communication skills and the ability to navigate technical tradeoffs in a collaborative, cross-functional environment Nice to Have: • Experience with AWS Amplify • Familiarity with Electron and building cross-platform desktop (or mobile) applications • Experience integrating with LangChain, or other LLM orchestration frameworks • Comfort working in startup environments, where ambiguity, speed, and scrappy problem-solving are the norm • A self-starting mindset with the ability to scope, prioritize, and execute independently • Strong product intuition and curiosity about how users interact with emerging interfaces • Prior experience with voice technology and AI-driven applications Notice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com.