Dawson

Support and coordinate CBRN deployment operations, develop plans, manage data and property, and prepare documentation and training materials. | Minimum 5 years operational experience, logistics and planning skills, understanding of CBRN operations, and ability to manage data and develop government documents. | Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com. Operations Administration and Logistics Coordinator Summary: This nonsupervisory position provides operations, administrative, and logistics coordination support for operational, technical, administrative, logistical, information coordination services, and subject matter expertise to the Mobile Detection Deployment Program (MDDP). These duties enhance the nation’s abilities to prevent terrorists and other threat actors from using weapons of mass destruction and support operational partners in closing capability gaps within the CONUS and OCONUS. Personnel must be capable of supporting surge deployments, intelligence-driven operations, National Special Security Events (NSSE), and steady-state detection missions. Travel, extended hours, 24/7 shift work, weekends, holidays, and recall during contingency operations may be required. The work for this position will be located at one of the following sites however, one of the Operations Administration and Logistics Coordinator will be expected to work out of DHS CWMD Headquarters in Washington, D.C: • Fort Dix, NJ • Herndon, VA • Indianapolis, IN • Mobile, AL • Novato, CA • Portland, OR • Denver, CO Job Description • Tailor products and services listed below to the specific locality supported, based on unique constraints and/or environmental factors in each case. • Develop and support implementation of MDDP CBRN deployment plans and strategies that are tailored to the operating environments. • Interface with various DHS provided toolsets, including, but not limited to, ArcGIS, HSIN, and others, in support of MDDP data / knowledge management. • Manage and coordinate MDDP tasking systems, operational requests, and MDDP deployment data. • Support document development, strategic planning efforts, and assist in the implementation of policies and procedures to sustain chemical, biological, radiological, and nuclear detection operations. • Identify MDDP training requirements and develop MDDP training plans. • Create an MDDP training and exercise documentation system. • Administer MDDP property management, including fleet management and equipment inventory support as requested, which may include travel to MDDP locations across the United States • Inform development of operational support products, including concept of operations (CONOPs), standard operating procedures (SOPs), job aids, brochures, and handbooks, and identify training and exercise requirements that promote a “systems” view of all operational support activities and CBRN detection program and capabilities development. Qualifications • 5 years minimum operational experience • logistics, planning, analysis, database • management, project management, and writing government documents • Understanding of CBRN detection operations including planning, documenting, and reporting information. • Demonstrates robust tracking, planning, logistical, and writing skills. • Demonstrates ability to use a variety of tracking and analysis applications/software, clear communication skills, and innovation. • Ability to learn and adapt to changes in policy, requirements, and programmatic needs. • Secret Security Clearance • CBRN subject matter expert • Able to carry equipment up to 50lbs. • Have a Commercial Driver’s License Class B (CDL B) or ability to obtain within 3 months following contract award • Possess excellent verbal and written communication skills • Proficiency with Microsoft Office Suite for performance of duties • Be able to read, write, and speak English fluently Contingent upon contract award DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more. DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.

Oversee security operations, supervise staff, and ensure safety at a high-volume venue. | Experience in security, leadership, conflict resolution, and relevant certifications. | Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com. Project Manager Summary: This key position serves as the single point of contact responsible for execution of all contract requirements supporting the Mobile Detection Deployment Program (MDDP). Provides leadership, operational oversight, personnel management, reporting, and coordination with the Contracting Officer (CO), Contracting Officer Representative (COR), and Federal Program Manager. This position supports mission-critical Department of Homeland Security Countering Weapons of Mass Destruction (CWMD) operations. Personnel must be capable of supporting surge deployments, intelligence-driven operations, National Special Security Events (NSSE), and steady-state detection missions. Travel, extended hours, 24/7 shift work, weekends, holidays, and recall during contingency operations may be required. The Project Manager manages all personnel and performance, travel and Other Direct Costs (ODC) approvals, and provides operational oversight of the project. The work for this position will be located at any of the following sites: • Fort Dix, NJ (Region 1) • Herndon, VA • Indianapolis, IN (Region 3) • Mobile, AL • Novato, CA (Region 7) • Portland, OR (Region 6) • Denver, CO (conditional) Job Description • Provide input for Technical Support Specialists (TSS), quarterly performance reviews and annual evaluations. • Ensures that TSSs’ maintain proficiency in equipment, policies, standards, tactics, and procedures of the MDDP. • Host routine meetings with TSSs’ to inform staff of policy or guidance changes, receive feedback on program operations, gather issues staff are facing, or any other items as necessary. Feedback will be provided back to federal program office. • Shall conduct corrective actions on TSS staff including both full time and tasked based support personnel if they are not maintaining proficiency in equipment, policies, standards, tactics, and procedures of the MDDP. • Will have administrative access to equipment for Department of Homeland Security (DHS) required systems, support equipment maintenance as needed, and support equipment inventory as needed. • Provide CBRN operations support as needed including developing plans, procedures, logistics, and conducting detection activities including equipment checks, using equipment for detection, and reporting as needed. • Uphold professional standards of the MDDP, in all communications and interactions with internal staff and external partners. • Provide weekly, monthly, and yearly program status reports to the Countering Weapons of Mass Destruction (CWMD) MDDP program office. • Review and approve all travel authorizations and procurements, including ODCs prior to being forwarded to the MDDP federal program office for final approval. • Available to perform 24/7 shift work, weekend and holidays to support CBRN national deployments Qualifications • Active Secret Security Clearance • CBRN subject matter expert • Have a Commercial Driver’s License Class B (CDL B) or ability to obtain within 3 months following contract award • 20+ years operational CBRN experience including detection operations and logistics during national special security events (NSSE), events of significance to include Special Event Assessment Rating (SEAR) Events, enhanced steady state, steady-state and surge operations • Minimum 5 years personnel leadership and management experience • Able to read, write, and speak English fluently • Proficiency with Microsoft Office Suite for performance of duties • Able to lift/carry equipment up to 50lbs • Versed in authoritative documents as well as understanding how they are applied • Ability to Travel 50 – 75% during the year Contingent upon contract award DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more. DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.

Build, test, deploy, and maintain data pipeline and visualization solutions for US Navy logistics applications, collaborating with data scientists and users to optimize performance and improve data quality. | 3+ years software engineering experience with bachelor’s degree, advanced SQL and PostgreSQL skills, proficiency in Databricks and Python or similar languages, experience with DoD data ingestion tools, security-conscious development, and ability to work in Agile teams. | Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com • Salary Range – $130,000 to $170,000 based on interview and experience • Clearance – "Must have" an active Secret Clearance • Location- “Remote” - The position may be based in the US. • Education – “Must have” a bachelor’s degree preferably computer science or other technical/engineering field • Benefits - Best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more. SUMMARY: The Senior Software Engineer is a key position to leverage US Navy and the Department of War (DoW) in building and maintaining data pipeline and data visualization, services, and training in support of data management of a logistics application portfolio to engineer, optimize performance, and implement strategies that enables advanced analyses of analytics. The Sr. Software Engineer is responsible for the sustainment of the current Application Portfolio on NMCI Developer hardware, planning and executing migration of the Data Pipeline and tools to the US Navy Jupiter and DoW’s Advana data analytics platform. This position collaborates closely with data scientists, logistics experts, and users to innovate data visualization aids utilizing tools such as Tableau. Flexibility, willingness to learn, and the ability to work under pressure in a dynamic environment is crucial. The successful Sr. Software Engineer will bring an entrepreneurial mindset to guide integrated, intuitive, efficient, and effective solutioning exceeding client requirements and objectives. DUTIES AND RESPONSIBILITIES: Plan and manage Jupiter/Advana and Tableau using data visualization tools to build, test, and deploy and maintain solutions that enable the client’s ability to manage and continuously improve their processes. • Develop, document, and submit use cases that identify the client’s desired outcomes • Understand data from multiple systems and determine data relationships • Working in a team of systems engineers and data scientists, build, test, and maintain capabilities to provide meaningful visualizations that meet or exceed client’s desired outcomes • Identify and execute improvements to data quality, analytical utility, and automate workflows. • Build and maintain strong relationships with client and project management staff • Other duties as assigned QUALIFICATIONS: • 3+ years software engineering experience • Bachelor’s degree in computer science or other technical/engineering field • Working knowledge of various data structures and the ability to manipulate data within visualization tools • Proficient/advanced SQL skills and experience with PostgreSQL • Proficient in Databricks; one or more of Python, Java, Go, R, Pandas, NumPy, Scikit-learn, XGBoost, etc • Experience ingesting data using ADVANA Connectors, DoD APIs, or S3/MinIO equivalents • Familiarity with US Navy MBPS, EXMIS, Navy ERP, OARS, NESD, and Deckplate desired • Security-conscious development: ensuring all data handling is appropriate IL and FedRAMP-compliant • Experience in designing interfaces for data-heavy dashboards • Experience in Agile Application Development & Scrum methodologies is preferred • Actively seek ways to improve business software processes and interactions • Experience working with Federal clients preferred • Experience working on collaborative cross-functional teams • Exceptional analytical and conceptual thinking skills • Strong attention to detail and highly organized • Excellent written and oral communications skills • Ability to multi-task, compromise, and solve problems • Ability to manage multiple priorities, meet deadlines, and perform effectively under pressure. • Excellent time management and ability to meet deadlines DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more. DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.

Build, test, deploy, and maintain data visualization and pipeline solutions for US Navy logistics applications while collaborating with data scientists and users. | 3+ years software engineering experience, bachelor’s degree, proficiency in SQL/PostgreSQL, Databricks, Python/Java/Go, experience with DoD data ingestion tools, security-conscious development, and preferably federal client experience. | Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com • Salary Range – $130,000 to $170,000 based on interview and experience • Clearance – "Must have" an active Secret Clearance • Location- “Remote” - The position may be based in the US. • Education – “Must have” a bachelor’s degree preferably computer science or other technical/engineering field • Benefits - Best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more. SUMMARY: The Senior Software Engineer is a key position to leverage US Navy and the Department of War (DoW) in building and maintaining data pipeline and data visualization, services, and training in support of data management of a logistics application portfolio to engineer, optimize performance, and implement strategies that enables advanced analyses of analytics. The Sr. Software Engineer is responsible for the sustainment of the current Application Portfolio on NMCI Developer hardware, planning and executing migration of the Data Pipeline and tools to the US Navy Jupiter and DoW’s Advana data analytics platform. This position collaborates closely with data scientists, logistics experts, and users to innovate data visualization aids utilizing tools such as Tableau. Flexibility, willingness to learn, and the ability to work under pressure in a dynamic environment is crucial. The successful Sr. Software Engineer will bring an entrepreneurial mindset to guide integrated, intuitive, efficient, and effective solutioning exceeding client requirements and objectives. DUTIES AND RESPONSIBILITIES: Plan and manage Jupiter/Advana and Tableau using data visualization tools to build, test, and deploy and maintain solutions that enable the client’s ability to manage and continuously improve their processes. • Develop, document, and submit use cases that identify the client’s desired outcomes • Understand data from multiple systems and determine data relationships • Working in a team of systems engineers and data scientists, build, test, and maintain capabilities to provide meaningful visualizations that meet or exceed client’s desired outcomes • Identify and execute improvements to data quality, analytical utility, and automate workflows. • Build and maintain strong relationships with client and project management staff • Other duties as assigned QUALIFICATIONS: • 3+ years software engineering experience • Bachelor’s degree in computer science or other technical/engineering field • Working knowledge of various data structures and the ability to manipulate data within visualization tools • Proficient/advanced SQL skills and experience with PostgreSQL • Proficient in Databricks; one or more of Python, Java, Go, R, Pandas, NumPy, Scikit-learn, XGBoost, etc • Experience ingesting data using ADVANA Connectors, DoD APIs, or S3/MinIO equivalents • Familiarity with US Navy MBPS, EXMIS, Navy ERP, OARS, NESD, and Deckplate desired • Security-conscious development: ensuring all data handling is appropriate IL and FedRAMP-compliant • Experience in designing interfaces for data-heavy dashboards • Experience in Agile Application Development & Scrum methodologies is preferred • Actively seek ways to improve business software processes and interactions • Experience working with Federal clients preferred • Experience working on collaborative cross-functional teams • Exceptional analytical and conceptual thinking skills • Strong attention to detail and highly organized • Excellent written and oral communications skills • Ability to multi-task, compromise, and solve problems • Ability to manage multiple priorities, meet deadlines, and perform effectively under pressure. • Excellent time management and ability to meet deadlines DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more. DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.

Manage medical and dental case files for CA Army National Guard service members, track deployment readiness, process medical documentation, support Medical Readiness Events, and ensure compliance with military and HIPAA standards. | Active LVN/LPN license in CA, 3+ years adult medicine clinical experience, case management or utilization review experience, strong communication skills, HIPAA compliance, and eligibility for government system access. | Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com. CA ARNG NON CLINICAL CASE MANAGEMENT Location: Sacramento, CA JOB TITLE: Case Manager (CA) Pay: $56.08/hour + $5.09/hour H&W (up to 40 hrs/week), in accordance with SCA WD 2015-5637, Rev. 23 Position Summary: DAWSON is seeking full-time Case Management Case Managers to support the California Army National Guard (CA ARNG). This position plays a critical role in maintaining Service Member medical and dental readiness by managing cases, tracking referrals, documentation, and medical claims. Case Managers work closely with care coordinators, unit representatives, and readiness personnel to ensure accurate and timely processing of health information. This is a full-time role supporting both daily operations and weekend Medical Readiness Events (MREs) as needed. DAWSON delivers health readiness services that meet the deployment requirements of the CA ARNG. This position is Service Contract Act which is subject to Health & Welfare benefits DUTIES AND RESPONSIBILITIES COULD INCLUDE: • Provide case coordination, medical/dental documentation processing, profile management and tracking of deployment limiting conditions. • Independently manage medical and dental case files, ensuring timely updates and closure of discrepancies. • Utilize multiple DoD systems including: • MEDCHART (eCase, eMMPS, HRR, DenClass) • MODS (MEDPROS Web Data Entry, Medical Readiness Portal) • Joint Longitudinal Viewer (JLV) • CAARNG Medical Non-Deployable (MND) tracking system • Monitor and update Army system(s) of record with the medical and dental status of Soldiers and ensure any medical or dental related issues identified, are followed, and documented. • Support Medical Readiness Events (MREs) by processing charts, conducting screenings, and flagging non-deployable Service members. • Conduct quality assurance checks on incoming medical/dental records and initiate remediation workflows. • Process and maintain referral and profiling documentation within identified specific timelines. • Review and track required medical/dental status' specific to Army and DoD guidelines. • Maintain Health Insurance Portability and Accountability Act of 1996 (HIPAA) certification, standards and guidelines. • Manage Soldier's case from the identification of the condition to when the Soldier is either: • Considered medically ready • Administratively separated from the military. • Submit case processing, medical documentation and profile concerns to medical review officer (MRO). • Facilitate and track case management for Service members including those returning from deployments. • Provide case manager services at MRE events as determined by the needs of the state and the individual units. • Coordinate and document all Service member contact in the preferred Army system (email, phone, interview). • Run and interpret specific reports to inform deployment fitness status. • Support patient education, release-of-information documentation, and privacy briefings. • Participate in case reviews to ensure that every Service member with an open case is being tracked, managed and communicate with at a minimum of every 30 calendar days. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. QUALIFICATIONS Required: • Be at least a LVN/LPN with an active license in good standing in the state of CA • Utilization review or disease management experience or certification in case management • Minimum of 3 years' adult medicine clinical practice experience • Strong customer service and interpersonal communication skills • Familiarity with common clinical assessment tools and documentation standards • Demonstrated ability to work independently and as part of a team • Comfortable interacting with diverse and occasionally difficult populations • Ability to maintain HIPAA standards and handle sensitive medical information appropriately • Eligible for government system access and CAC issuance Preferred: • Working knowledge of AR 40-501, AR 40-502, DA PAM 40-502, and other IMR and deployment-related guidance • Prior experience in military medical/dental readiness or administrative processing • Familiarity with military culture (e.g., veteran, military family member, or volunteer) • Experience supporting mobile or field-based medical clinics • Proficiency in AHLTA/MHS Genesis, and other DoD systems • Proficiency with military medical administrative systems, including MEDCHART and MODS PHYSICAL DEMANDS AND WORK ENVIRONMENT: • May require some travel throughout California • Occasionally required to stand or walk during MREs • Continually required to sit, concentrate, and use a computer • Must be able to lift/carry medical records or screening equipment occasionally DAWSON is an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more. DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.

Manage and coach supervisors to ensure compliance, meet performance metrics, handle attendance and training, and escalate operational issues within a call center environment supporting Veterans Benefits Administration. | Bachelor’s degree, 12 years managing operations, PMP certification, senior-level agency engagement, and 2-3 years call center experience preferred. | Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com. Summary: This position’s purpose is to provide support services to the Veterans Benefits Administration by servicing veterans calls related to benefits offered by the VBA. The location of this work will be within a 50 miles radius of a VA facility that can provide on-site technology Support. Sites can be located by visiting https://www.va.gov/find-locations Job Description: • Ensure the Customer Service Representatives and Supervisors maintain compliance • Ensure supervisors monitor queues to meet key performance metrics • Ensures supervisors meet competency requirements for supervisor and shift role • Provide coaching to supervisors • Identify operational problems or trends and escalate to appropriate contact • Reinforce standards and use discipline when compliance issues continue • Ensure key performance metrics are met or exceeded • Maintain control over attendance, leave and excused absence of employee • Ensures all staff complete mandatory training • Ensure supervisors are entering all unscheduled leave requests into the Workforce Management (WFM) system • On-board and off-board personnel • Participate in weekly quality, WFM, training, collaboration, and call calibration meetings • Provide and adhere to the Continuity of Operations plan • Ensure all performance deliverables are accomplished • Adhere to all Standard Operating Procedures (SOP) and other directives • Provide notification of technical issues • Manage performance metrics and action plan addressing any metric which did not meet standards • Conduct monthly evaluation of each supervisor • Establish and maintain a supervisory backup plan for any supervisor who is on regular or extended leave Qualifications: • Bachelor’s degree • 12 years of relevant experience in managing operations • Demonstrated expertise in leading teams and managing programs • Possess and maintain Project Management Professional certification, or equivalent industry recognized Project Management certification, throughout the duration of the contract • Proven track record of engaging with related agencies at a senior level • 2-3 Years of previous call center experience preferred • Position is Contingent Upon Award DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more. DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.

Provide administrative and clinical support in a military health virtual clinic including patient scheduling, eligibility verification, record maintenance, and assisting patients with medical intake forms. | Must have a Certified Medical Assistant credential from an accredited program, current certification by AAMA or AMT, and at least one year of medical assistant experience post-certification. | Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com. Summary: In support of DAWSON’s Enterprise Tele-Behavioral Health Clinical Services contract with the Defense Health Agency (DHA), we are seeking qualified candidates to fill our Certified Medical Assistant positions supporting service members in Europe. SHIFT HOURS: 0730-1630 Central Europe Time (CET) (UTC+2); Monday – Friday. Key Responsibilities: • Answer phones, professionally greet and receive patients calling into the clinic. The Virtual Medical Center provides Virtual Health services to multiple MTFs in the continental United States (CONUS) and outside contiguous United States (OCONUS) operating locations within the DOD. The contractor may be required to rotate scheduled hours and/or location periodically as mission requirements dictate. In accordance with the National Patient Safety Guidelines the contractor is required to verify patient eligibility in the Defense Enrollment Eligibility Reporting System (DEERS) by using two forms of identification. Verify appointment and enter patient’s data into Composite Healthcare System (CHCS) and/or Genesis electronic health record. When required, ensure military orders and letters of authorization have appropriate dates and signatures authorizing treatment in accordance with clinical policies. Manage appointment processing. Bring any issues regarding eligibility to the attention of the clinic management for decision. • Perform administrative procedures and process paperwork regarding insurance, third party liability, or other designated documentation regarding insurance coverage as required. • Use knowledge of medical terminology, clinic standard operating procedures, and various appointment templates to book and schedule patient appointments within the VMC Virtual Behavioral Health clinic guidelines. • Use CHCS, AHLTA, and/or Genesis to perform appointment scheduling, appointment cancellation, scheduling follow up appointments, end-of-date processing, enrollment status verification, and updating of select patient file data. Conduct electronic health record end of day closure ensuring disposition of all the day’s clinic appointments and/or resolve discrepancies to ensure correct workload accountability. • Assist patients requesting unscheduled examinations and obtain information regarding the nature of the medical problem; make appropriate disposition in accordance with clinic policy guidelines. • Instruct all patients on completion of data intake (Part one assessments of provider intake forms) and assist them as necessary. • Ensure records are accurately completed for scheduled patient appointments and/or prepare record with required form for documentation before examination. • Prepare required forms and/or lists for scheduled patient appointment, inserting forms in corresponding patient medical record according to scheduled appointment time. • Instruct all patients on the registration and utilization of Tri-Care On-Line Secure Messaging (TOLSM) as necessary, to include providing guidance on document uploads and clinic assignment. • File examination and test results in patient medical record. Maintain patient charts as required to include filing of applicable forms or uploading documentation in the Health Artifact and Image Management Solution (HAIMS) system as well as retrieving documents from the TOLSM portal. • Assist with assembling, preparing, addressing, and mailing out notifications to patients regarding documents pertaining to a patient’s medical care as directed by the department. • Compile data on patients treated at the clinic for workload recording and reconciliation. • Assist in monthly performance improvement audits and time analysis by pulling patient notes from medical records and/or medical records for providers to conduct peer review audit of medical record documentation based on specified criteria as directed by clinic management. • Use Microsoft Word, Microsoft Excel, Microsoft Outlook, Genesis, and/or Composite Health Care System (CHCS) to establish clinic appointment schedules, create provider appointment templates, and monitor and change appointment category as operationally required to facilitate access and as assigned/approved by supervisor. • Screen patient records for accuracy and medical readiness status is appropriate service- specific platform. Qualifications: • Degree/Education: Certificate. Graduate from a medical assistant training program accredited by Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) of the American Medical Technologists or a formal medical services training program of the United States Armed Forces. • Certifications in addition to Basic Life Support: Certified Medical Assistant Only: Current certification as a medical assistant by the American Association of Medical Assistants or Current registration by the American Medical Technologists. • Experience: One year of experience as a Medical Assistant as identified in this PWS after graduation. • Board Certification: None • Licensure/Registration: N/A DAWSON is an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more. DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.